Escalation Management Manager Jobs

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the ty

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is expanding its semiconductor manufacturing operations in Boise through a historic $15 billion investment that will support next-generation DRAM production and advanced manufacturing capabilities. This growth creates exciting opportunities for students to contribute to the future of semiconductor technology while working in a highly collaborative, data-driven manufacturing environment. The High Volume Manufacturing Process Engineer Intern supports process optimization, yield improvement, throughput enhancement, cost reduction, and issue resolution within a manufacturing area. This role partners closely with equipment engineering, operations teams, process owners, and cross-functional stakeholders to improve process performance and achieve key manufacturing objectives. Responsibilities Drive process optimization and manufacturing efficiency initiatives by monitoring process performance, analyzing data, and supporting area throughput and wafer output goals. Identify, troubleshoot, and resolve process issues that could result in yield loss, defects, equipment restrictions, excursions, or production impacts, escalating concerns when necessary. Apply SPC, FDC, Design of Experiments (DOE), and structured problem-solving methodologies, including 8D, to improve process capability and equipment performance. Partner with process owners, operations teams, and engineering stakeholders to address chronic process issues and support continuous improvement initiatives. Leverage Artificial Intelligence and data a

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Dubai to anchor our regional IT operations . In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-e

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the ty

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The District Pharmacy Coordinator (DPC) plays a critical role supporting the effective coordination of scheduling in pharmacies across their market. With strong organization skills, high accountability, and consistent follow-through, the DPC ensures that all pharmacist schedules are created and published on time, with coverage and contingency plans in-place, to support day-to-day pharmacy operations and protect against business disruption. The DPC additionally supports the scheduling and staffing of outside immunization clinics, supporting client relationships and ensuring clinic teams are prepared for success. The DPC serves as a timekeeping administrator for market pharmacists and is responsible for accurate and timely execution of pharmacist payroll submission. As a key support to the Pharmacy District Leader (Rx DL), the DPC serves as a delegate to execute base changes, track and monitor vacation requests, manage pay code balances and may support additional administrative activities related to the compliant and effective functioning of market pharmacies, including but not limited to: • Partnering with Rx DL to identify and close any gaps with PIC/POA registrations for each pharmacy location with the state Board of Pharmacy • Escalating and/or following up on issues impacting effective pharmacy operations, e.g. TempAlert excursions, Service Channel tickets, store supply ordering, exce

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play As a Technical Account Manager, you'll manage the customer experience for an assigned portfolio of Mindbody customers. By understanding each customer's business model, goals, and workflows, you'll help them get more value from Mindbody software and improve operational efficiency. You'll build trusted relationships with customers and internal partners, serving as a knowledgeable advocate and helping deliver an experience that makes it easy to do business with Mindbody. Manage a designated portfolio of customers and build relationships that support their long-term success Serve as a primary point of contact, coordinating the resolution of basic and complex inquiries and escalating issues when needed Apply advanced product knowledge to educate customers on Mindbody features, services, and best practices Identify gaps in customer workflows, site setup, and product usage, then recommend solutions aligned with their business objectives Maintain current technical knowledge of Mindbody products, partners, and services Track customer engagements, support interactions, account progress, milestones, and performance against established KPIs Collaborate with internal tea

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Senior Product Manager to join our London team. In this role, you’ll lead initiatives within our Network Efficiency area, turning complex logistics challenges into competitive advantages that speed up deliveries and fuel global growth. What You’ll Be Doing You’ll be joining the Network Efficiency team. We work at the heart of Deliveroo’s logistics engine, collaborating with Engineering, Analytics, Machine Learning and Operations Research to optimise real-time predictions and dispatch decisions across all our markets. Here’s what your day-to-day might look like: Design and ship new logistics capabilities that directly improve our customer, merchant and rider propositions. Lead prioritisation and trade-off decisions , navigating complex marketplace dynamics and escalating to senior leadership when required. Own product goals from inception to delivery , collaborating across disciplines to ensure we ship high-quality, high-impact solutions. Drive cross-functional alignment with Finance, Legal, and Strategy & Operations teams globally to bring new features to market. Translate complex ambiguity into clear execution plans , ensuring the team remains focused on the highest-leverage opportunities. What You’ll Need to Thrive Our

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the People Team and the role The People Team supports the full employee journey at THG Ingenuity, from attracting and welcoming new colleagues through to development, payroll, employee relations and leaving the business. As an Apprentice People Services Assistant, you will join our People Services team and gain practical experience across a wide range of people administration activities. You will work closely with experienced colleagues, managers and employees, developing your knowledge of HR systems, processes and employment practices while completing your apprenticeship. This is an excellent opportunity for someone who is organised, approachable and keen to build a career in HR. As an Apprentice People Services Assistant, you will: Support the People Services team with day-to-day HR administration. Help collect and check new starter information and documentation. Support the onboarding and induction process for new employees. Maintain accurate electronic employee records and personnel files. Assist with monitoring probation periods and preparing relevant reports. Help respond to general queries from managers and employees, escalating more complex questions when needed. Support the leaver process, ensuring information is recorded accurately and on time. Assist with preparing resignation confirmations and other employee correspondence. Support the preparation of change of terms letters, ensuring information is accurate and approved. Update the HR system to reflect changes to

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Toronto to anchor our regional IT operations. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in South Korea to anchor our regional IT operations across the APAC time zone. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through

Curious Minds. Bold Ideas. Extraordinary Impact . We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. As an Associate Support Engineer, you'll be the first line of support for customers navigating the nCino platform — solving problems, building product fluency, and learning how to explain complex technical concepts clearly. It's the kind of role that builds two things every technical career needs: deep product knowledge and the ability to translate hard problems into simple answers. You'll work alongside experienced Support Engineers and Technical Support Engineers, learning the ins and outs of our solution line while making a genuine difference for customers who'll remember the person who unblocked them. As you grow, so does the opportunity — this role is a launchpad into a broader technical support career at nCino. What You'll Do Resolve customer issues using knowledge articles and existing resources, escalating complex cases to Support Engineers when needed Collaborate with Support Engineers, Technical Support Engineers, and managers to manage customer accounts and resolve issues Document customer interactions, issues, and resolutions in our CRM/ticketing system Monitor and respond to support tickets in a timely manner, meeting SLAs Build and maintain a working knowledge of the nCino solution line Contribute to knowledge base articles and support documentation Share feedback from customer interactions with product development teams Use AI tools to streamline routine tasks, improve accuracy, and support smarter, faster resolutions Perform basic system administration tasks and participate in ongoing training Ideally You'll Have An undergraduate degree in a related field, or equivalent experience Strong problem-solving skills and attention to detail Excellent written and verbal communication skills A collaborative approach to working within a team A working

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Enable rapid learning and effective technology transfer across the organization through deep involvement in defect detection equipment applications and advanced data analysis. Analyze process challenges using defect data and equipment signals to identify root causes and improvement opportunities. Collaborate with cross-functional teams across process integration, process development, data science, and yield analysis to deliver solutions with global impact. Drive defect reduction and yield improvement efforts across multiple projects on Micron’s DRAM roadmap, including High Bandwidth Memory (HBM) and advanced DRAM technologies. Develop a comprehensive understanding of process flows, potential failure and defect modes through FMEA, and associated detection strategies for inline yield characterization. Define die loss paretos upon issue detection and partner with process and integration teams to design, execute, and analyze experiments and DOEs to resolve yield limitations. Monitor baseline inline yield health for owned process modules using SPC techniques to quickly identify excursions, process drift, and emerging risks. Protect line yield by proactively escalating issues and coordinating corrective actions. Apply advanced data science and data interpretation skills to analyze complex datasets, draw actionable conclusions, and communicate results effectively. Present findings and recommendations to internal teams and customers using analytical tools such as JMP and Python. Employer will accept a Master’s degree in Material Engineering, Chemical Engi

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity The Senior Risk Manager supports the Regional Head of Risk in overseeing financial and non-financial risks across the region. The role helps maintain robust risk frameworks, controls, governance, and reporting, while providing effective oversight and challenge to ensure risks are managed in line with the firm’s risk appetite, Group standards, and regulatory requirements. What You’ll Be Doing Support the Regional Head of Risk in overseeing financial and non-financial risks across the region’s entities, preparing analyses and recommendations for review. Maintain and enhance regional risk frameworks, internal controls, and governance documentation, ensuring alignment with Group standards and regulatory requirements across all relevant jurisdictions. Identify, assess, and monitor financial and non-financial risks—including operational, technology, cybersecurity, market, credit, liquidity, and reputational risks—against the firm’s approved risk appetite, escalating material changes, emerging risks, and potential limit breaches to the Regional Head of Risk. Support the implementation of risk and control self-assessments (RCSAs), monitor associated findings and remediation actions, and track relevant key risk indicators (KRIs). Review third-party a

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet and we have a staggering amount of work to do. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our tax team works with Stripes across the company to build an efficient, scalable tax operating model as our international business grows, enters new markets and launches new products. We are looking for an experienced tax leader to own Stripe’s India tax agenda and serve as the principal tax partner for our business and entities in India. This role has a broad remit across all India tax matters — leading direct tax, tax compliance and controls, controversy, planning, policy developments, product and market expansion, and business advisory, and partnering closely with Stripe's global SME teams on India-specific indirect tax and transfer pricing matters. A central focus will be leading India tax controversy: developing audit and litigation strategy, managing interactions with tax authorities and external advisers, and driving matters to effective resolution. You will work closely with colleagues across Finance, Legal, Treasury, Product, Partnerships, Operations and Policy. The position will be based in Bangalore and report to the APAC Head of Tax. What you will do Own and lead Stripe's end-to-end India tax agenda, setting priorities and providing clear, practical advice on all material India tax matters, escalating and aligning with SME teams on positions within their remit. Manage India tax controversy, including risk assessment, audit and litigation strategy, responses to information requests and notices, engagement with tax authorities, mana

MongoDB is seeking a highly motivated Senior Deal Strategy Analyst to join our Global Deal Strategy function. This role will act as a strategic partner to Sales leadership on complex, high-value deals and opportunities, bringing sound judgment and financial rigor to structuring that balances revenue, profitability, and market share priorities. This is a tremendous opportunity for an experienced deal strategy professional who thrives on ambiguity, enjoys influencing cross-functional stakeholders, and is relentless in their pursuit of excellence in a high-growth environment. We are looking to speak to candidates who are based in Singapore for our hybrid working model. Responsibilities Serve as a senior, trusted advisor to Sales leadership and cross-functional stakeholders on the structuring and execution of complex, non-standard, and high-value deals Independently evaluate and resolve non-standard deal requests, driving cross-functional solutions across Sales, Finance, and Legal with minimal oversight Review and approve key terms on quotes, ensuring accuracy and alignment with pricing, revenue recognition, and operational guidelines Ensure all transactions adhere to internal revenue recognition policies and operational guidelines, escalating and resolving edge cases as needed Lead the development and rollout of best practices and playbooks that increase sales efficiency and shorten cycle times across the global team Identify and implement opportunities to automate and streamline deal desk workflows using AI and automation tools (e.g., AI-assisted contract review, quote generation, deal analytics), reducing manual effort and turnaround time Drive deal reviews, early checkpoints, and enforcement of standard business practices and policies; identify and address systemic gaps in deal process Partner with Finance and Sales Operations leadership on forecasting, deal analytics, and continuous improvement of deal desk processes Present recommendations and deal strategy insigh