Escalation Management Manager Jobs

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's billing surface is growing fast. New products, new regions, and new channels all need to be metered, priced, invoiced, and reconciled, and the work to make that happen crosses billing engineering, GTM systems, finance, and support teams. Today much of it runs on escalations rather than programs. We're hiring a Technical Program Manager to own the cross-functional programs in this space. You'll partner closely with billing engineering, GTM systems, finance and treasury, product, and support, and give leadership a single clear view of priorities, dependencies, and progress. Responsibilities Drive the cross-team programs that build billing platform foundations, from scoping and tradeoff decisions through delivery Standardize how new commercial work enters billing: a framework driven intake, clear owners, and sequenced dependencies across billing teams and their stakeholders Own the promotions program end to end: one repeatable path from proposal to configuration to reconciliation, for both self-serve and sales-led programs Own commercialization and launch readiness for billing: no new product or SKU launches without pricing, metering, invoicing, and reporting in place Own the change process for the charge pipeline Run payments operations programs in partnership with finance and treasury, including currency and FX You may be a good fit if you Have 6+ years of technical program management experience, with a track record of owning cross-functional programs end to end Can reason about metering, invoicing, and payment flows, and the data pipelines behind them Have run launch readiness programs where a new product ne

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. About the Role In this role, you’ll work within a 5-15k sq ft distribution center, will assist in leading the local warehouse operating team, and in some locations, includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support. Strategize: Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects. Delight: We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics suc

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. About the Role In this role, you’ll work within a 5-15k sq ft distribution center, will assist in leading the local warehouse operating team, and in some locations, includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support. Strategize: Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects. Delight: We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics suc

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. About the Role In this role, you’ll work within a 5-15k sq ft distribution center, will assist in leading the local warehouse operating team, and in some locations, includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support. Strategize: Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects. Delight: We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics suc

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role: We are looking for a Principal Product Manager to join our team. Reporting to the Director, Field Product Management your main focus of this position is to support growing and sustaining Zscaler core businesses revenues, with a special focus on ZIA and ZPA product lines. You will work closely with Product Management and Sales leadership to manage field engagements and provide assistance to Sales Engineers and Architects throughout the customer lifecycle. What you’ll do (Role Expectations) Partner with Product Management leadership to streamline field operations, ensuring Sales Engineers and Architects have the support needed to successfully execute Proof of Value stages Support ideation and execution of product strategy around Zscaler platform and core services (ZIA and ZPA) Work with support leadership to provide timely assistance to large customers in event of escalations and deployment of Zscaler services Report st

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. About the Role In this role, you’ll work within a 5-15k sq ft distribution center, will assist in leading the local warehouse operating team, and in some locations, includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support. Strategize: Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects. Delight: We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics suc

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. About the Role In this role, you’ll work within a 5-15k sq ft distribution center, will assist in leading the local warehouse operating team, and in some locations, includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support. Strategize: Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects. Delight: We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics such as o

Senior Program Manager Description - Job Summary • This role is responsible for leading teams/projects to solve common and complex business issues, by leveraging developed subject matter knowledge. The role manages and leads cross-functional program teams, delivers professional reports, develops schedules, budgets and resource plans, and tracks progress against the establishes plans, while leading less-experienced staff members. The role also identifies risks and creates mitigation plans, and reports the same to executive management. Responsibilities • Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering. • Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans. • Understands the technical concepts, architecture, systems, development methods, and disciplines associated with the defined program, and utilizes knowledge to accelerate project completion. • Leads the deployment, launch, and continuous improvement of new technologies & process automation developed within the company's worldwide engineering team. • Develops schedules, critical deliverables, budget, resource allocation plan, logistics, and other support requirements for assigned program in collaboration with both the company & contract manufacturing teams. • Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule. • Communicates program progress, escalations, and issue analysis to product stakeholders; collabora

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to drive and elevate Polestars brand awareness, consideration and reputation across Canada. Let us describe the challenge we offer As the Public Relations & Events Manager your primary focus will be on developing and executing proactive public relations and events strategies for Polestar’s products, technology and consumer facing narratives. In partnership with Communications & Marketing, you will take lead in managing media, journalists and influencer relationships, and execute PR campaigns which drive brand awareness engagement and consideration. You will also be directly responsible for creating and executing focused events in order to deliver brand and business results in alignment with market objectives. This role will require 20-40% travel throughout Canada and reports to the Head of Marketing, Canada. What you’ll do · Deliver and execute PR campaigns which build and maintain positive key media relationships for the company · Oversee product communications from launch through lifecycle management · Support corporate financial communications, including quarterly and annual reporting, ensuring clear, consistent messaging aligned with business performance and strategy · A ct as the main PR contact for inquiries, statements, press escalations. · Lead experiential activities and events both for the media and the general public including product launches, auto shows, demo drives, influencer and sponsorship events. · Drive consumer facing communication efforts to increase brand awareness, consideration, reputation · Manage Canadian PR agencies of record, Event agency(ies), as well as vendor partners, ensuring quality completion of deliverables in support of departmental goals · Foster close collaboration with Communication & Marketing peers, supporting them as necessary ·

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Join CVS Caremark's Pharmacy Audit team as Senior Manager, Pharmacy Post-Audit Operations. This role leads the pharmacy post-audit team responsible for appeals, audit escalations, audit correspondence, and evaluating audit compliance with state laws. The Senior Manager owns the timely, accurate, and consistent execution of post-audit operations while developing team members, managing priorities, resolving complex audit matters, and identifying operational risks. In addition to day-to-day team leadership, this position leads the business implementation of pharmacy audit regulatory changes. This work is highly interconnected with other parts of the audit process and requires close partnership with Legal, Compliance, Product, Technology, Operations, and other audit teams to understand requirements, determine operational impacts, and turn those requirements into practical audit processes, controls, and team resources. The ideal candidate is a strong people leader who can manage team priorities, resolve complex or escalated audit matters, lead cross-functional discussions, and communicate clearly with stakeholders at different levels of the organization. The successful candidate will help the team work efficiently, consistently, and in compliance with pharmacy audit requirements

The Delivery Manager II role provides excellent customer service to both internal and external customers. This position will be responsible for the successful management of customer relationships that increase the overall utilization of GHX solutions and services, ensures customer retention and improved customer satisfaction levels for Managed Services. Additionally, the candidate must be an individual that has strong communication, analytical, problem-solving, planning, coordination, and leadership skills as well as the ability to develop and maintain strong business relationships. This position requires effective time management skills, a passion for customer service and performance excellence, attention to detail, and a high level of integrity and work ethic. Principle Duties and Responsibilities: Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products. Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed. Proactively developing campaigns to re-engage customers and/or increase customer KPI’s. Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines. Create, develop, and use presentation materials for onsite or WebEx meetings with customers Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new pot

About the Opportunity The successful candidate will have prior transaction monitoring / investigations management experience in the financial services, FinTech or cryptocurrency industries, ideally within a regulated environment. You will help support the day-to-day transaction monitoring and suspicious activity investigations and reporting program for financial crimes related to money laundering and terrorism financing. This role will also entail supporting the operational teams in building out processes along the investigations lifecycle. You will report to the Head of the Global FCC Investigations and collaborate closely with key stakeholders, including the MLRO, Risk and Law Enforcement Liaison teams. You will be expected to demonstrate strong expertise in Global AML/CFT regulatory requirements, investigative processes, systems design, and effective documentation practices. What You'll Be Doing Lead and manage a team of AML investigators, providing guidance, mentorship, and support to ensure high-quality performance. Support operational processes to ensure compliance with applicable laws, regulations, and industry best practices. Evaluate AML/CFT transaction monitoring and Suspicious Transaction Report (STR) requirements across multiple jurisdictions to ensure timely and accurate escalations. Help build out tactical and scalable solutions for operational teams to manage compliance tasks. Collaborate with product and engineering teams to roll out enhancements to systems and tools that facilitate operational efficiencies and meet regulatory requirements Make recommendations for and help implement process improvements and procedure updates across the Global FCC Investigations teams including Transaction Monitoring, Blockchain Investigations and Suspicious Transaction Reporting. Draft and maintain relevant standard operating procedures and drive high quality and efficiency in operational processes. Analyze data to identify process gaps and opportunities, and partner

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Immigration Program Manager to support Figma's growing Immigration and Global Mobility programs. In this role you will serve as a primary point of contact for visa-sponsored Figmates, managing immigration cases and compliance while providing a high-touch employee experience. You'll also support international relocations and broader global mobility programs and get exposure to M&A and international expansion. You'll partner closely with immigration counsel and teams across People, Finance, Legal, Talent Acquisition, and Payroll to improve our processes, resources, reporting, budgeting, vendor management, and program administration. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Serve as primary contact for Figmates and stakeholders on immigration inquiries, visa assessments, case status, and strategy Manage a high-volume immigration case portfolio - including permanent residence processes (PERM, I-140, AOS, ILR) — across US, EMEA, JAPAC, and LATAM Coordinate with outside immigration counsel on case petition preparation, timelines, RFE responses, audits, and compliance matters Track and proactively manage work authorization expirations across the foreign national population, ensuring timely renewals and escalations Partner with People Partners and Talent Acquisition to assess immigration sponsorship feasibility for new hires and internal transfers Develop and maintain Figmate-facing immigration

JOB SUMMARY As a Launch Manager, you will turn new supply opportunities into scaled, high-value marketplace programs—from initial pilot through incubation and growth, until they become established sellers on B-Stock. Supply comes to B-Stock directly from brands and channel partners with extensive brand networks, and you’ll own these relationships post-sale. This is a hands-on, cross-functional role where you’ll partner closely with Sales, Strategy, Marketing, and Project Management to deliver successful launches and build momentum on the platform. You’ll pair strategic thinking with hands-on execution, advising brands on how to succeed on B-Stock and driving the work needed to scale their programs. You'll also build the launch engine itself, using AI to automate the repeatable parts of intake, pilot setup, and performance tracking so each new program launches faster than the last. This person reports directly to the Senior Manager, Strategy & Business Operations. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Own new seller launches from opportunity intake from sales and pilot design through pilot, and initial scaling Drive seller growth post-launch by analyzing performance, identifying opportunities, securing additional inventory, and developing high-potential sellers into meaningful B-Stock businesses for the first 6 months before passing for ongoing growth to dedicated Account Managers Manage partner relationships post-sale . Own the B-Stock relationship with 3PL, donation, and RMS partners as the primary commercial contact — including onboarding their brand networks, structuring programs, and resolving escalations Develop launch strategies including pricing, pilot parameters, and success criteria, in partnership with Sales Drive cross-functional execution with Sales, Strategy, Marketing, and Project Management to get new programs live quickly and resolve issues along the way Build and improve the playbook for launching and scaling sellers, using data, AI, and lea

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As the Senior Manager, Customer Success, you will lead the strategy, transformation, and ongoing development of Baxter's Customer Success organization within Customer Experience & Delivery. You will be responsible for driving product adoption, customer outcomes, retention, and value realization across Baxter's growing connected care portfolio. This is an opportunity to shape the future of a critical function that sits at the intersection of customer experience, technology, healthcare operations, and commercial strategy. We are looking for a leader who enjoys building and scaling organizations. While Baxter has a talented and passionate team in place, the Customer Success function is still evolving. Today, the team supports customer adoption, engagement, renewals, and escalations, but the goal is to create a more proactive, standardized, and metrics-driven customer success organization. The ideal candidate has experience building or transforming Customer Success teams and can introduce best practices, playbooks, custo