Escalation Management Manager Jobs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. *Open to fully remote anywhere in the U.S. or hybrid work location for this role* Position Summary The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors. This role serves as a primary operational contact for assigned partners and internal stakeholders, driving service excellence, issue resolution, partner accountability, and ongoing relationship management. The individual will partner closely with Account Executives, sales leadership, client management teams, implementation teams, and operational stakeholders to support partner performance, facilitate cross-functional collaboration, and execute strategic initiatives that improve client, member, and partner experience. Responsibilities include monitoring operational performance, coordinating issue remediation, supporting implementations and escalations, maintaining governance processes, identifying opportunities for improvement, and contributing to sales enablement and growth initiatives. The ideal candidate demonstrates strong relationship management skills, operational acumen, project coordination capabilities, and the ability to navigate complex stakeholder environments while supporting innovative healthcare solutions. Required Q

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. As Linear moves upmarket, the gap between deal close and successful enterprise rollout has become our most important surface area. We're hiring an Implementation Manager to own that gap. You will be the single point of accountability from signed contract through successful go-live, coordinating across CSM, Solutions Engineering, Customer Education, Sales, and the customer's own teams to make every enterprise rollout repeatable, on time, and high quality. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. EST time zone is preferred for this position. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations Build the enablement calenda

As a NetSuite Project Manager at Plative, you will support NetSuite ERP engagements and ad hoc projects, connecting customers with the right expertise to get more value from NetSuite. This is a highly visible, customer-facing role. You will provide clear leadership and accountability on high-profile projects. Operating within the Pacific Time Zone, you will lead high-profile implementations from kickoff through rollout, driving stakeholder alignment, risk management, and delivery excellence at every step. Responsibilities: Serve as the main point of contact for customers, building the relationship and keeping projects on schedule. Manage stakeholder expectations, align resources, and resolve competing priorities across projects. Follow Plative's delivery structure and project management methodology throughout implementation. Run business and project reviews that walk customers through proposed solutions. Report on budget, project status, risk, and escalations to customer and internal stakeholders. Coordinate IT project teams so customer requirements translate cleanly into design specs, integrations, and data transfers. Advocate for the customer, resolving and managing escalations to keep satisfaction high. Travel occasionally to customer sites; most work happens remotely. Support NetSuite engagements across new implementations, enhancements, integrations, and ongoing support, including Salesforce build-out ownership when needed. Build and deliver presentations on technical concepts, work plans, delivery approach, milestones, and results for customer stakeholders. Basic Qualifications Full life-cycle NetSuite implementation experience across multiple industry verticals. 3+ years of project management experience in a consulting environment. 4+ years of hands-on NetSuite implementation experience. Strong skills in negotiation, vendor management, risk management, project financials, and KPI reporting. Preferred Qualifications Bachelor's degree in Accounting, Computer Sc

Curious Minds. Bold Ideas. Extraordinary Impact . We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. Job Summary As a Project Manager, you will be part of a high-performing professional services team focused on evaluating how the nCino product can best meet our European clients’ needs and working with the Implementation Consultant to oversee the application of a seven-step implementation process with nCino bank and credit union customers. Responsibilities: Execute strategic vision and adoption of nCino across financial institutions by engaging stakeholders at all levels. Foster strong relationships and ensure alignment with organizational goals for project success. Take full ownership of the project/program timeline, proactively addressing risks and dependencies. Implement strategies to keep deliverables on track and ensure timely completion of milestones. Leads cross-functional teams using Agile methodologies, ensuring efficient delivery of projects by facilitating sprint planning, daily stand-ups, retrospectives, and ensuring continuous improvement throughout the development lifecycle. Oversees large-scale implementations by managing multiple workstreams, ensuring alignment across teams, mitigating risks, and maintaining project timelines to deliver successful, integrated solutions on time and within budget Manages stakeholder relationships by ensuring clear communication, expectations alignment, and regular updates; oversees resource allocation to optimize team performance and capacity; tracks budget and burn rates to ensure projects stay within financial constraints; and monitors key performance indicators (KPIs) and business value metrics (BVMs) to assess progress, drive decision-making, and ensure delivery of high-impact outcomes Independently handle project escalations, maintaining momentum and customer satisfactio

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Customer Success Manager (CSM) , you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for our clients. You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth. WHAT YOU'LL DO Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience. Develop a deep understanding of your customer’s business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals. Drive growth and satisfaction by delivering quarterly business reviews, and identifying opportunities to expand the customer’s use of Everpure and Portworx. Act as a primary customer advocate and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved. Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions. WHA

Work Flexibility: Hybrid What you will do The Senior Sourcing Manager (Hybrid) will play a critical leadership role in driving sourcing strategies and supplier performance for Stryker’s Endoscopy business unit. This position offers the opportunity to combine strategic foresight with hands-on execution in a fast-paced, global, and highly matrixed environment. As a key business partner to operations, quality, and finance, you will shape supplier capabilities, and deliver measurable business results through supplier alignment, cost optimization, and performance excellence. You will lead and develop a high-performing onsite procurement team, overseeing and sustaining sourcing activities, ensuring best-in-class quality, service, and value. This role is ideal for a collaborative, forward-thinking employee who thrives at the intersection of strategy, execution, and innovation—influencing decisions that directly support Stryker’s mission to make healthcare better. This is a hybrid role. We are seeking candidates based in San Jose, CA or the surrounding area. The employee is expected to be onsite on average 3 days per week. Serve as a trusted advisor to the Business Unit SLT, shaping sourcing strategies, supplier performance, and risk management while balancing strategy with execution. Drive strategic sourcing initiatives that deliver industry-leading outcomes in cost, quality, delivery, and sustainability. Partner cross-functionally with Manufacturing, Finance, Operations to align supplier strategies, budgets, and procurement initiatives with business goals. Anticipate industry and macroeconomic trends to evolve sourcing roadmaps and maintain competitive advantage. Champion supplier performance management, resolving escalations, improving reliability, and building long-term capability. Leverage global contracts and

We are looking for a Senior Technical Program Manager (TPM) to lead and shape some of our most complex, high-stakes engineering programs. In this role, you will operate with a high degree of autonomy, setting the standard for program execution across the organization. You will be a trusted partner to senior engineering and product leadership, driving strategic initiatives that span multiple teams, systems, and business lines. This is a role for someone who brings deep technical intuition, strong organizational influence, and a track record of delivering at scale. In this role, you will: Lead end-to-end program management for large-scale, multi-team engineering initiatives with significant business impact, from strategy through delivery. Serve as a strategic partner to VP- and Director-level engineering and product leaders, influencing roadmaps, resourcing decisions, and organizational priorities. Define and evolve program management frameworks, processes, and best practices across the engineering organization. Drive alignment across complex dependency landscapes involving multiple teams, external partners, and competing priorities. Anticipate and proactively manage risks, escalations, and trade-offs at a program and portfolio level. Communicate clearly and confidently to executive audiences — translating technical complexity into business impact and vice versa. Mentor and coach junior TPMs and contribute to building a high-performing program management function. Actively participate in architectural and technical scoping discussions, providing informed input on feasibility, sequencing, and delivery risk. Qualifications 7+ years of experience in technical program management, with a proven record of delivering complex, org-wide engineering programs. Deep expertise managing multi-team software programs across the full SDLC, including l

Plative is hiring Account Managers (AMs) to take ownership of our existing client portfolio and drive growth through renewals, expansions, and transitions from “Transform” (project-based work) to “Innovate” (managed services and phase 2 programs). This role is critical to maintaining strong year-over-year renewal performance and ensuring clients receive proactive account leadership. You will partner closely with our Associate Directors (ADs), who focus on delivery, and Client Partners (CPs), who focus on new logo acquisition, to ensure no customer falls through the cracks. Key Responsibilities: Account Ownership & Growth Serve as the commercial owner of 20–40 Tier 1 & 2 accounts across NetSuite practices. Develop and execute 90-day and greater renewal plans for all renewable clients; own renewal negotiation and close. Lead transform-to-innovate transitions, ensuring 70%+ utilized accounts are converted to longer-term managed services. Create and maintain quarterly account plans, including whitespace mapping, stakeholder multi-threading, and alliance engagement with NetSuite teams. Drive upsell and cross-sell opportunities across Plative’s Salesforce, NetSuite, Data, and AI capabilities. Client Relationship Management Build and maintain executive-level relationships at key accounts; act as the trusted advisor. Schedule and lead quarterly business reviews (QBRs) and regular onsite visits for Tier 1 accounts. Ensure accounts are properly tiered per Plative’s Account Management Framework and adjust quarterly. Partner with ADs to ensure delivery health and customer satisfaction align with renewal and growth objectives. Internal Collaboration & Governance Operate in a two-in-a-box model with Delivery Directors: AM: Growth, renewals, commercial strategy. Delivery Director: Delivery, execution, and escalations. Collaborate with CPs during account handover (30–90 days post-first project sale). Maintain CRM hygiene, renewal forecasts, and account reporting with ac

About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can’t do this without you. About the Role As the Critical Services Manager, you are responsible for assisting the Site Operations Manager with all aspects of data center operations including: environmental, health, and safety; customer service delivery; project work inside the critical spaces; and, ensuring Yondr’s facility management (FM) partners consistently meet service level agreements and other contractual obligations. The Critical Services Manager directly manages Yondr’s Shift Teams that provide around the clock Site coverage and ensures operational risks are identified and mitigated across all site activities to ensure facility up-time. The Critical Services Manager also supports the change management and problem management processes. Main Responsibilities The Critical Services Manager directly manages the Facility Shift Managers, leads the site operations team, and oversees service partners. The role ensures reliable, safe, and cost-effective data center operations while managing tenant service level agreements (SLAs), performance reporting, event notifications, and escalations. The responsibilities below distinguish accountability for outcomes and controls, responsibility for delivery, and consultation. Critical Facility Operations, Governance and People Leadership Lead safe, reliable, and compliant critical facility operations, maintenance, controlled work, project readiness, and team performance. Manage daily operating plans, shift handovers, service partners, site documentation, critical spares, tools, operational rounds, BMS alarm

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Customer Success Manager (CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role leverages advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions. The CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities. Your Opportunity: Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success. Build and maintain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with organizational solutions. Own and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rat

The IT Systems Engineering team builds the systems and processes that keep Asana running: endpoint management, identity, and the enterprise applications every Asana employee uses every day. As Manager of IT Applications and Client Platform Engineering, you’ll lead four engineers: two on client platform, two on applications. You report directly to the Head of IT Systems Engineering. This is a player/coach role: you set direction, run planning, and step in on escalations and architecture decisions while your engineers own most of the day-to-day. Your primary depth is in endpoint engineering; you have enough SaaS administration background to lead the apps side without micromanaging it. We’re looking for someone who knows endpoint work deeply and is ready to grow as a manager. Your title history matters less than technical foundation and how you work with people. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you’re interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead and develop your team. Manage and mentor four engineers (two on CPE, two on Apps). Set priorities, clear blockers, and help each person grow. Own the client platform program. Set strategy and lead execution for Asana’s endpoint fleet: macOS, Windows, and mobile. This means MDM infrastructure, zero-touch deployment, software catalog, and OS lifecycle. We’re primarily an Apple shop with a growing Windows footprint. Strengthen endpoint security. Work with the Corporate Security team to harden our endpoint posture, respond to incidents, and build initiatives that connect security priorities and endpoints. Oversee the applications engineering function. Your Apps engineers manage the

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Global Merchant Excellence team The Merchant excellence team is accountable for supporting restaurant and retail partners across all markets with key onboarding and lifecycle tasks, acting as their operational support team once they’re live on the platform. The team: Manages partner contacts across live and non‑live channels globally, with UKIE representing the largest share of demand. Handles admin and technical tasks for SMB, Mid‑Market and National partners (e.g. account and menu creation, menu edits, tablet installation and troubleshooting, photography, compliance actions like DAC7, refund disputes, and inbound phone/chat support). Acts as the sole point of contact for self‑serve partners after they “graduate” from early‑life onboarding, working closely with New Partner Experience and Account Management teams. Operationally, most day‑to‑day volume is handled by third‑party vendors aligned by language and market. Our in-house teams own complex queries, escalations, and performance management across markets. In this role you'll be involved in these key areas: Managing channel, queue and team leader/ agent performance across our in-house teams in Manchester, UK and Milan, Italy. Identifying trends in performance and conducting root cause analysis (e.g. Team Leader/agent productivity) to drive improved performance. Present market performance updates and strategic implications to executive leadership. Identify Operational efficiencies that can be gained through automation and process improvements. What you’ll be doing Monitoring and Tracking: Daily/weekly monitoring of key performance indicators (KPIs) for channels (

1KOMMA5° Bei 1KOMMA5° Commercial & Industrial Solutions unterstützen wir ALLE Gewerbe- und Industrieunternehmen in Deutschland auf ihrem Weg zur CO₂-Neutralität – mit sicheren, effizienten und innovativen New Energy-Anlagen . Damit tragen wir aktiv zu einer klimaneutralen Wirtschaft bei. Zur Verstärkung unseres Teams suchen wir eine:n O&M Manager - Solar & Speicher (m/w/d) , die ihre Expertise in Photovoltaik, Energiespeicher, Ladeinfrastruktur, Energiemanagement und Netzwerktechnik einbringen möchten. Bei uns erwarten dich spannende Projekte, ein dynamisches Team und die Chance, die Zukunft von New Energy-Anlagen aktiv mitzugestalten. Deine Position Verantwortungsvolle technische Betriebsführung des gesamten PV- und Speicherportfolios im laufenden Betrieb inklusive zentralem Monitoring und KPI-Tracking Schnelle Ferndiagnose, Eskalation und systematische Nachverfolgung von Störungen bis zur Behebung für minimale Ausfallzeiten Planung und Umsetzung präventiver Wartungsmaßnahmen auf Basis valider Sensor- und Betriebsdaten sowie regelmäßiges Ertrags-Reporting Gezielte Disposition, Koordination und Qualitätskontrolle der Service- und Wartungseinsätze innerhalb unseres bestehenden Partnernetzwerks Professionelle Bearbeitung aller technischer und kaufmännischer Kundenanfragen nach der Inbetriebnahme sowie nahtlose technische Übernahme neuer Anlagen Dein Profil Fundierte Erfahrung in der technischen Betriebsführung, im Service oder Asset Management von Photovoltaikanlagen und Batteriespeichern Erfolgreich abgeschlossene technische Ausbildung oder technisches Studium mit solidem elektrotechnischem Grundverständnis Sicherer Umgang mit modernen Monitoring- und Ticketing-Systemen sowie eine strukturierte, selbstständige und verlässliche Arbeitsweise Hands-on-Mentalität zur aktiven Gestaltung täglicher Abläufe gepaart mit einem starken, professionellen Servicegedanken Verhandlungssichere Deutschkenntnisse sowie gute Englischkenntnisse für die lösungsorientierte Abstimmung mit a

Job Title: Zonal Collection Manager About the Team: The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection agencies and in-house teams, and ensuring compliance with applicable regulatory guidelines and the Code of Conduct. The team focuses on achieving collection targets, improving recovery efficiency, and minimizing credit losses across assigned territories. About the Role: The Zonal Collection Manager will be responsible for driving collection performance across the assigned zone, managing regional and branch-level collection teams, and ensuring the achievement of business and recovery targets. The role requires strong leadership, strategic planning, stakeholder management, and expertise in managing collection agencies and field operations while maintaining regulatory compliance. Key Responsibilities: Drive and achieve zonal collection targets across assigned products, branches, and delinquency buckets. Develop and implement effective collection strategies to improve recovery rates, reduce roll-forwards, and control delinquencies. Lead, manage, and monitor regional collection managers, branch teams, field executives, and collection agencies. Review collection performance through regular MIS, productivity reports, and portfolio analysis, and take corrective actions wherever required. Monitor collection agency performance, ensure optimal resource utilization, and drive accountability for assigned targets. Ensure strict adherence to applicable RBI guidelines, regulatory requirements, internal policies, and the Code of Conduct. Identify and control fraudulent practices, operational risks, and process gaps across collection operations. Work closely with business, credit, risk, legal, and operations teams to resolve collection challenges and improve recovery outcomes. Manage escalations related to overdue accounts, customer grievances, and field collection activities. Ensure effective allocation of colle

If you've built and scaled high-performing solution engineering teams in the Financial Services & Insurance (FSI) domain, and you're energized by leading at the intersection of AI, technical selling, compliance, and customer experience, this is your moment. Duties and Responsibilities: Report to the Sr. Director of Solutions Engineering, Americas Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession Drive scalable pre-sales motions across a high-volume FSI segment, developing repeatable methodologies and best practices that enable the team to perform consistently across diverse industries Recruit, hire, and onboard top solution engineering talent, with a deliberate focus on candidates who combine technical depth with exceptional communication and storytelling ability Partner closely with RVP’s of Sales, Account Executives, and Customer Success to align on pipeline strategy, account coverage, and customer outcomes Collaborate with Product and Engineering to surface commercial customer feedback, advocate for roadmap priorities, and ensure timely resolution of feature requests and support escalations Work cross-functionally with Professional Services to ensure smooth handoffs from pre-sales to implementation and value realization Define and manage team KPIs, forecast accuracy, and performance metrics; use data to continuously optimize team effectiveness Participate actively in forecast calls, providing visibility into technical deal status, surfacing risks early, and partnering with Sales to develop mitigation strategies Develop trust with client leadership to remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty Qualifications: 7+ years of experience in Solution Engineering / Pre-Sales, with at least 3–5+ years in people management leading teams Deep domain expertise in Financial Services & Insurance (FSI), with proven success navigating compl