Escalation Management Manager Jobs

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Safeguards Enforcement Lead on the User Well-Being team, you will be responsible for managing our child safety, mental health, abuse and exploitation, and age assurance enforcement workflows. This will include managing the team responsible for scaling, maintaining, and continuously improving the systems and processes we use to detect and respond to these harms. This is a management role. You will serve as the central point of contact for those who conduct content review, managing day-to-day workflows, quality assurance, and escalation processes. You will also work closely with internal Engineering, Policy, and Legal teams to scale detection systems and close enforcement gaps as the threat landscape evolves. Important context for this role: In this position you will regularly be exposed to and engage with explicit content of a sexual nature involving minors, as well as content that may be violent or psychologically disturbing. Anthropic takes the wellbeing of team members working in this area seriously and provides access to wellness resources and support. Candidates should carefully consider this aspect of the role before applying. Key responsibilities Manage a team of individual contributors across multiple policy areas under the User Well-Being banner Serve as the primary point of contact for review partners conducting content review, including onboarding, training, quality assurance, and ongoing relationship management Design and improve enforcement workflows to scale effectively as volume grows, while maintaining high accuracy and consistency across review decisions Partner with Engineering and Data Science tea

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Designated Support Engineer (DSE) , you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform . You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence. WHAT YOU'LL DO Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime. Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications. Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements. Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base. Manage Critic

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Staff Software Engineer on the GTM AI Engineering (Claudification) team, you will build the agents and AI systems that run Anthropic's own go-to-market work. Our sellers already work alongside agents every day. You will take things to the next step and build agents that run complete autonomous motions across areas like inbound, outbound, and pipeline management. In addition, you’ll build eval frameworks that prove those agents are ready for customer-facing work and are driving value. This is a senior role where you’ll drive technical direction for agents and evals across our team. Working closely with sellers, RevOps, and our platform engineering partners, you'll own projects from first prototype through production operation. You'll combine full-stack engineering (MCP servers, agentic systems, web applications, etc.) with hands-on evaluation work (behavior benchmarks, production monitoring, ROI measurement), and help architect the shared platforms that builders from across our go-to-market org contribute to. You've worked in cultures of analytical rigor before, and you're eager to help shape the norms and best practices of a growing AI engineering function at a pivotal moment in the company's growth. Key responsibilities Build and operate autonomous agents that run go-to-market motions end to end, across areas like inbound, outbound, pipeline management, and customer engagement Design the human oversight for each motion: approval gates, handoffs, and escalation paths that keep sellers in control Develop evaluation frameworks for agent behavior, and run them in development and in production Instrument model and tool

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success. Datadog's Service Management suite — spanning App Builder, Incident Management, Event Management, Workflow Automation, and On-Call — helps enterprises detect, triage, and resolve operational issues faster while automating the manual toil around incident response. As a Product Solutions Architect, you will partner closely with Datadog customers and the Service Management product team to design architectures, implement best practices, and drive adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call across customer environments. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Serve as the in-house subject matter expert for Datadog's Service Management products — App Builder, Incident Management, Event Management, Workflow Automation, and On-Call Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting Service Management, including designing on-call escalation policies, incident response workflows, event correlation pipelines, and custom internal tools with App Builder Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community

About the Team The India People team is establishing the people practices and employee experience that will support the launch and growth of our Hyderabad site. We partner closely with site leaders and employees to create effective teams, consistent leadership practices, and a healthy, sustainable workplace as the operation scales. About the Role As the India People Business Partner, you will be a highly visible, hands-on presence at the Hyderabad site, staying close to daily operations, leaders, and employees throughout the site’s launch, growth, and stabilization. You will support employee engagement, manager effectiveness, organizational effectiveness, talent management, employee relations, workforce planning, and change management. You will coordinate two Human Resources Generalists and use people data to identify risks, improve day-to-day execution, and help shape the site’s future people practices. You will report to the People Director on our EE People Ops - HR Business Partner HRBP team in our HR organization. Schedule: Night Shift — 5:00 PM–2:00 AM or 6:00 PM–3:00 AM You’re excited about this opportunity because you will… Partner daily with site and functional leaders on team effectiveness, manager support, performance concerns, role clarity, workforce needs, and other people topics that emerge as the site scales. Support employee engagement, workplace culture, team health, and manager consistency while helping leaders and employees navigate new processes, changing structures, and operating model changes. Support team design, workforce planning, succession planning, talent cycles, and role clarity while identifying opportunities to improve the site’s organizational effectiveness. Manage sensitive employee relations matters, support investigations and escalations, and promote consistent application of company policies and local labor requirements. Coordinate and prioritize the work of two Human Resources Generalists while partnering with the Senior Manager o

About BlueConic: We are building products with AI at the core, and we build our products using AI. Agents and skills write a share of our code, run parts of our SDLC, and operate alongside our engineers every day. We need a Staff Security Engineer who can secure that reality, not the SDLC of five years ago. In conjunction with the CISO you represent security across the product development lifecycle, lead threat modeling and vulnerability management, and drive secure coding practices in an environment where code review means reviewing agent output as often as human output. You will use AI agents and skills as core tools of your own job: building automation, running threat models, triaging vulnerabilities, and scaling your impact across teams. Lead Security Engineer What you'll do Drive adoption of secure coding practices, including practices specific to AI-generated and AI-assisted code. Conduct security assessments, threat modeling, and risk analysis so threats are understood, documented, and mitigated. Automate security processes wherever it creates leverage, using scripts, AI agents, and AI skills as your default tools. Identify emerging classes of vulnerabilities and build solutions before they become incidents. Build and maintain security tooling, automation, and monitoring capabilities, including custom agents and skills for security workflows Threat model agentic systems: prompt injection, tool misuse, unauthorized agent privilege escalation, and data exfiltration through agent actions. Define guardrails and human-in-the-loop checkpoints for agent-driven changes to code and infrastructure. Set and enforce review standards for code produced by AI coding agents, including required checks before agent-authored changes reach production. Break large, cross-team security projects into individual tasks. Manage scope across teams and drive projects to closure. Monitor, investigate, and respond to security incidents, coordinating remediation across teams. S

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role You will play a critical role in scaling our revenue by managing complex deals and developing standardized processes that balance speed with control. You'll work at the intersection of finance, sales, and legal teams to ensure our products reach customers to support Anthropic's rapid growth while maintaining the financial discipline and risk management practices essential for a frontier AI company. You'll have the opportunity to build scalable processes from the ground up and directly impact some of our most strategic customer relationships. Responsibilities Financial Analysis : Conduct growth and margin analysis, discount impact assessment, and deal profitability modeling to support data-driven decision making Deal Structure Optimization : Collaborate with sales teams to structure deals that meet customer needs while protecting Anthropic's financial and strategic interests Deal Review and Approval Management : Review and analyze enterprise deals exceeding standard parameters, focusing on pricing structures, contract terms, and financial implications Cross-Functional Coordination : Serve as the primary liaison between sales, finance, legal, and compliance teams throughout the deal lifecycle, ensuring smooth coordination and timely approvals Risk Assessment : Evaluate potential risks in non-standard deal terms and escalate appropriately to senior stakeholders Policy Implementation : Help develop and maintain deal approval policies, pricing guidelines, and exception handling procedures aligned with company objectives Process Development : Create and refine approval workflows, escalation procedures, and standardized templa

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We’re open early and close late - some sites even run 24/7! About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen. You’re excited about this opportunity because you will… Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe

A Career with Point72’s Surveillance Team Point72’s Surveillance team sets the industry standard for intelligence driven surveillance by proactively identifying, monitoring, and assessing various sources of compliance risk using proprietary tools and specialized tradecraft. We support senior management by providing strategic assessments, actionable recommendations, and real-time escalations. At Point72, members of the Surveillance team conduct integrated trade and communication surveillance and collaborate to turn information into intelligence for our internal customers. The team also monitors employee activity for evidence of violations of applicable federal securities laws, internal compliance policies and procedures, and relevant rules and regulations enforced by the SEC, FINRA, and other organizations. What you’ll do Conduct routine trade surveillance and investigations Conduct routine communication surveillance for potential violations of relevant securities laws, rules, regulations, and firm policies, escalating suspicious or non-compliant events Partner with technology and compliance stakeholders to calibrate alert parameters and thresholds, and conduct data quality and completeness reviews across the market abuse surveillance program Craft intelligence questions and appropriately scope research to produce sophisticated and well-written analysis that provides insight and risk analysis Use tools and methodologies such as structured analytic techniques to improve analysis, check assumptions, and identify signposts or indicators of change Work with managers to respond to information requests from financial regulators and ad-hoc taskings from members of the senior management team Serve as a subject matter expert in your assigned coverage and stay abreast of relevant regulations, industry best practices, and internal policies Leverage resources, technology, and information to minimize risk and protect the firm What’s required Bachelor’s degree

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As MSH PDE Yield Enhancement (YE) Lead Engineer within Package Development Engineering (PDE), you will lead a team of YE Engineers responsible for yield performance, excursion management, and yield stabilization across High Bandwidth Memory (HBM) New Product Introduction (NPI) . This role is accountable for ensuring predictable yield ramps , fast learning closure , and robust manufacturing readiness for advanced HBM technologies. You will provide people leadership, technical direction, and execution governance , partnering closely with Process Integration (PI), MRDA, Process Engineering, Assembly/Test Manufacturing, Quality, and Program Leadership to protect schedule, yield, and customer commitments. Job Responsibilities People & Team Leadership Build, lead, and develop a high‑performing MSH PDE YE team Set clear expectations on yield ownership, execution discipline, and escalation behavior Coach engineers on technical rigor, structured problem solving, and stakeholder communication Drive individual development plans, succession planning, and technical depth within the YE team Ensure sustainable on‑call / coverage models for critical NPI and

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Pure Engineering Team builds the industry’s most innovative, high-performance, and highly available portfolio of products that are designed for the most demanding mission critical applications. Our customers are the most important part of our business and they love our products for its simplicity of management, the constant flow of new and exciting upgrades, and ability to live on the cutting edge of technology while never taking downtime, ever. These new innovations enable our customers to leverage the agility of the public cloud for both traditional IT and cloud-native applications. WHAT YOU'LL DO Responsible for debugging Hardware and System level issues Lead Hardware and Mechanical validation of new drive designs, both internally and with JDM. Includes board level signal/power measurements, mechanical testing, thermal measurements, 4-corner testing, etc… Support interoperability and debug of Pure Storage devices in customer systems Analyze and document test results Perform failure and root cause analysis to support field issues, customer escalation and factory defects Collaborate with cross-functional teams to implement corrective actions and process improvements We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU BRING 7+

MongoDB is helping define the next era of application development as organizations modernize legacy systems, build AI-native experiences, and power mission critical workloads across cloud, hybrid, and on-premises environments. From MongoDB Atlas, our AI ready developer data platform, to our industry leading server technology and enterprise software offerings, MongoDB provides a flexible and unified software stack that helps customers build faster, scale with confidence, and support a wide range of modern application needs. MongoDB’s standing in the market reflects that momentum: the company continues to be recognized as a leader in cloud database management while also serving organizations that require the performance, flexibility, and control of self-managed deployments. For candidates, that means the opportunity to join a company with strong market relevance, a builder-first culture, and a clear strategic focus on shaping the future of modern, intelligent applications wherever they run. We’re looking to speak to candidates based in Palo Alto, California for our hybrid working model. Life in MongoDB Technical Services As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team. These are just a few of the things you can expect to do as a Technical Services Engineer: Become well-versed in core aspects of MongoDB Gain deeper expertise in specialized areas of the product Combine technical

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence. Responsibilities Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams. Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability. Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures. Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews. Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations. Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams. Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication. Process Impr

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The Security Risk team is responsible for how Anthropic identifies, prioritizes, and drives treatment of its most important security risks. We are rebuilding risk management to operate as an engineering function through automation and AI-native platforms to enable decision making. The systems we assess span Anthropic’s full security landscape, from authorization primitives to cryptographic foundations, so the team needs breadth across domains and the ability to go deep in any of them. Security Risk, in deep partnership with Security Engineering, will help define the security program to shape how both engineers and non-engineers build and ship software. The conventional GRC playbook was not built for a company shipping frontier AI. You will help define what replaces it, with a direct line to CISO-level decisions and the mandate to build the AI-native platform underneath. You’ll work across a breadth of areas from identity and secrets management to infrastructure security, with your focus shaped by your strengths, ability to learn quickly, and the team’s priorities. This is largely greenfield work, and you will help define the architecture and discipline. Key responsibilities Take ownership of Anthropic’s most complex security risk problems and drive them end to end with minimal oversight, turning ambiguous signals into a defensible view of severity and likelihood and seeing them through escalation, treatment decisions, and remediation Build the systems that make risk measurable and let risk work scale, including quantification tooling, automated intake and triage, and the observability that partner teams use to understan

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. Cloud Site Reliability Engineer I (CSRE I) Zafin is seeking a Cloud Site Reliability Engineer I (CSRE I) to lead strategic initiatives in ensuring the reliability, scalability, and performance of our cloud infrastructure and applications. This advanced role requires mastery in cloud technologies, strategic planning, and incident management to drive innovative solutions and operational excellence. Key Responsibilities Manage the resolution of complex technical issues involving Zafin’s products and Azure cloud environment. Design and implement strategic operational enhancements to improve resiliency and system reliability. Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence. Represent the organization in external client escalation calls, providing expert guidance and solutions. Optimize cloud infrastructure for high performance, scalability, and cost-effectiveness. Provide thought leade