Escalation Management Manager Jobs

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We’re open early and close late - some sites even run 24/7! About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen. You’re excited about this opportunity because you will… Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for our Dashers to deliver. We’re open early and close late - some sites even run 24/7! About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments, and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local-fulfillment center supporting Site Management running great shifts and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment, maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen. You’re excited about this opportunity because you will… Be an Owner: Take ownership of your assigned shifts including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively, and serving as the point of escalation for daily operations. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a hig

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We’re open early and close late - some sites even run 24/7! About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen. You’re excited about this opportunity because you will… Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe

About the Team Employee Technology & Experience helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics and audiovisual services, we make technology simple, reliable and secure. Employee needs guide what we build, improve and eliminate. IT Logistics keeps employees equipped, from day 1 readiness to timely replacements and self-service peripherals. We manage the full equipment lifecycle and improve access to hardware as employee needs evolve. About the Role We’re hiring an IT Logistics Lead to manage the team that keeps OpenAI employees equipped for their most important work. You’ll run daily operations, evaluate new hardware and introduce equipment and services that address unmet needs. You’ll own the hardware and peripheral catalog, fulfillment programs, asset management systems and regional operating models. You’ll deliver on IT’s promise: equipment ready on day 1 globally, choices suited to each employee’s location and work, self-service employees trust, and accurate records of what we own, where it is and who has it. This is a hands-on people management role. You’ll coach team members, manage performance and work alongside them on execution and escalations. With your manager, you’ll set priorities and plan capacity. As customer zero, you’ll use OpenAI products to solve unresolved logistics problems, continually improving accuracy and shortening lead times. In this role, you will: Own a hardware and peripheral catalog that keeps pace with employee needs, with new equipment options and devices ready for use with current, validated software images and configurations. Deliver day 1 readiness globally, with equipment suited to each employee’s location and work. Ensure timely fulfillment, refreshes, replacements, loaners, telecom and mobility, and high-risk travel services as offices and programs expand. Own and scale the employee IT vending machine program and other self-service channels as services e

JOB TITLE: Senior Cloud Devops Engineer EXPERIENCE: 5–10 Years Approved Date: REPORTS TO: Shivendra Ashish Revised Dates: POSITIONS SUPERVISED: Role Summary: We are looking for a Senior Cloud SecOps Engineer who thrives in a high-scale, multi-tenant environment. In this role, you will act as the bridge between Cloud Operations and Security Engineering . You will not just manage infrastructure; you will build the automated systems that allow us to securely onboard, monitor, and patch dozens of client environments simultaneously. Your goal is to deliver "Security-as-a-Service" efficiently, ensuring that a security issue in one tenant is detected and isolated instantly. Core Responsibilities: Multi-Tenant Operations: Manage and secure cloud infrastructure across diverse client environments (AWS, Azure, GCP), ensuring strict data isolation and network segregation. Automated Onboarding: Build "Zero-Touch" pipelines using Infrastructure as Code ( IaC ) to provision security baselines (SIEM forwarders, Scanners, IAM roles) for new customers in minutes. Fleet Management: Design strategies to patch and update security agents across hundreds of servers/endpoints without causing downtime for clients. Centralized Observability: Maintain the central "Single Pane of Glass" platform that aggregates alerts and health metrics from all customer tenants into our SOC. Incident Response Support: Act as the Tier-3 escalation point for the SOC, investigating complex cloud infrastructure attacks or misconfigurations. Must-Have Skills Cloud Agnostic: Deep hands-on experience with at least two major cloud providers ( AWS / Azure / GCP ) and their native security tools ( GuardDuty , Sentinel, Security Hub). Infrastructure as Code: Expert in writing modular templates (e.g., Terraform, CloudFormation ) that can be reused across different clients with

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role As part of the broader Addepar Data Management & Quality organization, the Data Client Support team is responsible for ensuring our customers receive first-class support experience and are able get the most value out of their data in Addepar. The Data Client Support team sits at the nexus of Addepar's activity and requires daily communications with clients, data providers, and other personnel across the company. Important : The working schedule for this position is from 6:30 PM to 3:30 AM IST, US business days. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Address client inquiries related to Addepar’s portfolio data feeds and on general data product functionalities within established SLAs. Manage and complete requests from internal Data teams that require client outreach and/or action to resolve data verification issues. Investigate client reported bugs and data processing issues, and triage with Engineering & Product when needed. Partner with Account Managers, Solutions Architects, and other members of GTM to drive alignment on data related escalations and ensure positive outcomes

Job Title: Locum Speech and Language Therapist – Sheffield Banding: Band 6/7 Location: Sheffield Start Date: ASAP Duration: 3 months Salary: £24.00–£32.00 per hour Working Hours: Part or full time – Monday to Friday, 08:00–16:00 (approximately 37.5 hours per week for full-time) Job Overview We are currently seeking an experienced and dedicated Speech and Language Therapist (SALT) to join an acute healthcare setting in Sheffield on a locum basis. This is an excellent opportunity for a Band 6 or Band 7 therapist with strong acute experience to manage an independent caseload of adults presenting with acquired swallowing and communication difficulties. The successful therapist will need to be dysphagia trained and confident working autonomously within an acute environment. You will be responsible for assessing, managing and providing specialist Speech and Language Therapy intervention to adults with a range of acquired communication and swallowing needs. This role offers the opportunity to work as part of a multidisciplinary team while managing your own clinical caseload and delivering high-quality, patient-centred care. Key Responsibilities In this role, you will: Independently manage a caseload of adult patients within an acute hospital setting. Assess and manage adults presenting with acquired swallowing difficulties and dysphagia. Assess and provide intervention for adults with acquired communication difficulties. Develop and implement individualised treatment and management plans based on patients’ clinical needs. Provide specialist dysphagia assessment, advice and management in line with professional standards and local protocols. Work autonomously while recognising when further clinical input or escalation is required. Work collaboratively with the wider multidisciplinary team to support effective patient care and discharge planning. Provide appropriate advice, education and support to patients, relatives, carers and other healthcare professionals. Maintai

Job Title: Locum Speech and Language Therapist – Birmingham Banding: Band 6/7 Location: Birmingham Start Date: ASAP Duration: 3 months Salary: £24.00–£32.00 per hour Working Hours: Part or full time – Monday to Friday, 08:00–16:00 (approximately 37.5 hours per week for full-time) Job Overview We are currently seeking an experienced and dedicated Speech and Language Therapist (SALT) to join an acute healthcare setting in Birmingham on a locum basis. This is an excellent opportunity for a Band 6 or Band 7 therapist with strong acute experience to manage an independent caseload of adults presenting with acquired swallowing and communication difficulties. The successful therapist will need to be dysphagia trained and confident working autonomously within an acute environment. You will be responsible for assessing, managing and providing specialist Speech and Language Therapy intervention to adults with a range of acquired communication and swallowing needs. This role offers the opportunity to work as part of a multidisciplinary team while managing your own clinical caseload and delivering high-quality, patient-centred care. Key Responsibilities In this role, you will: Independently manage a caseload of adult patients within an acute hospital setting. Assess and manage adults presenting with acquired swallowing difficulties and dysphagia. Assess and provide intervention for adults with acquired communication difficulties. Develop and implement individualised treatment and management plans based on patients’ clinical needs. Provide specialist dysphagia assessment, advice and management in line with professional standards and local protocols. Work autonomously while recognising when further clinical input or escalation is required. Work collaboratively with the wider multidisciplinary team to support effective patient care and discharge planning. Provide appropriate advice, education and support to patients, relatives, carers and other healthcare professionals. Maintain ac

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Sanctions Compliance Senior Specialist role will be responsible for performing Level 2 escalation reviews of sanctions-related customer and transaction screening alerts for fiat and cryptocurrency, and determining the appropriate course of action in instances of a potential match. In addition, the AML Sanctions Compliance Senior Specialist will assist with the provision of sanctions-related advice and guidance regarding sanctions laws impacting financial crime investigations across SoFi’s diverse products and services, including by providing guidance to the Level 1 team supporting customer and transaction screening as well as on-chain investigations related to sanctions. The AML Sanctions Compliance Senior Specialist will also assist with the drafting of sanctions compliance policies and procedures, and help execute ad-hoc projects. What you’ll do: Conduct customer and transaction-related sanctions monitoring activities, ensuring that alert determinations (fiat and cryptocurrency) are appropriate, fully supported, and documented. Make the final decision on alert/case dispositioning, escalating potential true matches to management, and taking mitigating actions as needed according to procedures Respond to sanctions-related escalations from various business units or compliance teams, inclu

Job Overview The Head of Administration leads workplace operations in our Prague studio , ensuring a safe, efficient and engaging environment for employees. The role will oversee facilities, suppliers, budgets and workplace projects, while leading and developing the administration team and driving continuous improvements to ensure our people and workplace environment support the company's goals. Reports to: Chief Locations Officer What will you do? Leads workplace operations and sets objectives for service quality, compliance, and cost control. Defines service expectations for Workplace Experience Specialists and allocates resources to align with Employee Experience priorities. Oversees facilities operations including building maintenance, repairs, and preventive maintenance to ensure safe and reliable workplaces. Manages workplace projects, events and modifications (design/planning, scheduling, and execution), including cost estimates for labor, materials, and equipment. Approves changes to processes and vendor arrangements that affect cost, service quality, and the ability to support Employee Experience programs Monitors spend, service quality, and vendor performance against agreed standards and supports resolution of complex or escalated cases. Develops and implements workplace policies and procedures, including space allocation/layout, facility expansion planning, and service standards. Leads vendor performance management (e.g., service reviews, corrective actions, escalation handling) and ensures consistent delivery. Participates actively in hiring, performance, and development decisions for the workplace team. What are we looking for? Demonstrable experience of owning the operational performance of a workplace/site, with the autonomy and judgement to make decisions on facilities, suppliers, budgets, employee experience and day-to-day operations. Proven people leadership experience, including managing, developing and motivating a small team, setting clea

About the Team DashMart is a new team at DoorDash focused on building a new type of convenience store, offering both household essentials and local restaurant favorites to our customers’ doorsteps. About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and lead from the front. You’re excited about this opportunity because you will… Lead. Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations. Assist with day-to-day tasks. Receive product from vendors, place product in appropriate locations, prepare customer orders, help clean and organize work areas. Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules. Help improve operations. Contribute ideas to improve our quality and customer experience. We’re excited about you because… You’re self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers. You have a proven track record of success in a warehouse, retail, or restaurant environment. You’re able to be on your feet, and move heavy product. You are excited and physically able (with or without accommodation) to lift up to 40 lbs, and can operate a pallet jack and hand truck. You have a high school diploma or GED equivalent. A college diploma is bonus points. You are at least 18 years of age. You're organized and proficient in Google Docs and Google Sheets. You have flexibility in your schedule. You may be required to work any day of the we

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. About the Role We are seeking an experienced and strategic Regional HR Lead to support our clients. The role will oversee day-to-day HR operations across multiple countries within assigned countries in Europe . This role owns regional service delivery performance, escalations, compliance, and continuous improvement, ensuring timely, accurate, and high-quality support for employees and managers. The successful candidate will blend deep HR expertise with strong people, customer service, and transformation skills. They will partner closely with internal teams (HR, Payroll, Shared Services, Legal, Finance) and external vendors to deliver consistent, compliant, and scalable service consistent, compliant, and scalable service delivery. This role is a hands-on, in

GAQ327R247 As part of the Databricks Payroll team, you will join a dynamic global organisation that is helping our customers solve some of their toughest problems. You will also ensure our employees are paid accurately, on time, and in compliance with all requirements—allowing them to focus on doing their best work. This role is ideal for a payroll professional who loves hands-on processing, thrives on problem-solving, and brings strong systems skills to handle complex payroll cases without escalation. The Senior Payroll Analyst will work closely with the Payroll Director to support accurate and timely payroll processing for our Asia region—specifically Australia, Korea, Japan & Singapore, this may change as per org need and design. You will collaborate with payroll vendors, internal partners, and employees to deliver compliant, efficient payroll operations. While you will not be solely responsible for payroll execution, you will play a key role in preparing, validating, and reconciling payroll data, responding to employee inquiries, and supporting projects and process improvements. This role reports to the Payroll Director based in UK. The impact you will have: Payroll processing support – Partner with the Payroll Analyst team in India to prepare, validate, and reconcile payroll data for the countries specified above or as per org design, ensuring accuracy, compliance, and timely delivery. Data validation & audits – Perform pre- and post-processing checks to identify and resolve discrepancies before payroll is finalized. Vendor collaboration – Work closely with payroll vendors to troubleshoot issues, resolve variances, and meet Service Level Agreements (SLAs). Compliance adherence – Ensure payroll operations follow internal controls, statutory regulations, and company policies for each country. Employee case resolution – Respond to and resolve payroll inquiries through the case management tool, providing accurate and timely support. Proces

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Responsibilities: SUPPORT CUSTOMERS AND DEBUG FIRMWARE Customer engineering support: Act as the primary technical escalation point for Security Firmware on SSD products — triage, prioritize, and drive customer reported security issues to closure within committed response times Security feature enablement: Guide customers through the configuration, integration, and validation of SSD security features; including, but not limited to: TCG Opal/Pyrite/Ruby and Enterprise SSC, ATA and NVMe security commands, self-encrypting drive operation, secure boot and signed firmware update, sanitize and cryptographic erase, key management, and device attestation Debug and root cause analysis: Reproduce customer, qualification, and field failures in the lab; analyze firmware logs, traces, and bus captures; debug Security Firmware source; and deliver documented root cause and corrective action Firmware fixes and validation: Develop, unit test, and functionally validate targeted Security Firmware changes and customer specific configurations and builds, ensuring each change meets the security, functional, performance, and quality/reliability requirements of the technical spec matrix before release Vulnerability and incident response: Assess the impact of reported vuln

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Data Center Operations (DCO) team ensures compute fleet availability through hardware and IT operations. At our partner-operated sites, this role manages the interface between Anthropic and the strategic site operations partner performing day-to-day data hall work. As the site lead, you own site outcomes for your assigned sites including: deployment velocity, availability, and incident response. Rather than managing operations staff directly, you provide tactical direction, set priorities, and define the standards for the vendor's on-site teams, paired with performance oversight and ongoing operational assessment to ensure all operational commitments are met. You will define the operational processes, quality gates, and governance rhythms for partner-operated sites. Expect to build the playbook as much as you run it, not just at a site level, but defining and developing program improvements fleet-wide. What you’ll own Operational outcomes. Own site availability, deployment milestones, and repair turnaround, verified with independent data rather than vendor self-reporting. Vendor direction. Set daily and weekly priorities and lead the operating cadence, including standups and business reviews. Process definition. Author and improve procedures for deployment, break-fix, change management, security, and EHS compliance. Analyze operational trends and standardize lessons across the program. Performance management. Track vendor performance against SLAs and staffing commitments, driving corrective actions when necessary. Incident response and on-call. Participate in the incident escalation on-call rotation.