Escalation Management Manager Jobs

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role As part of the broader Addepar Data Management & Quality organization, the Data Client Support team is responsible for ensuring our customers receive first-class support experience and are able get the most value out of their data in Addepar. The Data Client Support team sits at the nexus of Addepar's activity and requires daily communications with clients, data providers, and other personnel across the company. Important : This role requires for you to be in office 3 days per week in Pune. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Address client inquiries related to Addepar’s portfolio data feeds and on general data product functionalities within established SLAs. Manage and complete requests from internal Data teams that require client outreach and/or action to resolve data verification issues. Investigate client reported bugs and data processing issues, and triage with Engineering & Product when needed. Partner with Account Managers, Solutions Architects, and other members of GTM to drive alignment on data related escalations and ensure positive outcomes for clients. P

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is looking for a Senior Partner Sales Support Specialist based in the Philippines. This role is a critical enablement function supporting our Enterprise Partner Managers worldwide. You’ll be the operational backbone that keeps our partner sales motion running smoothly, helping Enterprise Partner Managers close deals faster by handling sales support activities across all regions. This is a high-impact, globally-scoped role that sits at the intersection of partner operations, sales enablement, and deal support. The candidate will be customer and partner-facing (on Zoom). The role: Provide day-to-day partner support to Enterprise Partner Managers across all regions (AMER, EMEA, APAC, LATAM), including deal registration processing, pipeline management, and opportunity tracking. Own and process smaller partner-sourced deals end-to-end, managing them through internal systems to ensure fast, accurate closure. Manage internal system administration (Salesforce, deal desk, CPQ) to remove friction from the partner deal cycle, including quote generation, order processing, and approval routing. Coordinate and manage partner onboarding logistics, ensuring new partners are set up in systems, trained on tools, and equipped to transact effectively. Maintain partner CRM data hygiene, ensuring accurate pipeline inputs, deal stage progression, and timely reporting for leadership. Act as the internal point of contact for partner deal escalations, liaising with Deal Desk, Legal, Finance, and RevOps to unblock and accelerate closures. Process MDF (Market Development Fund) submissions, track claims, and ensure timely

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Engineering owns cost visibility and optimization across Affirm's cloud and AI infrastructure. We're the team that tells the business what it's spending, why it's changing, and what to do about it — from AWS resource waste and tagging strategy to the newer frontier of AI/LLM spend across the company's growing set of AI tools. We treat cost anomalies with the same rigor as production incidents: we've built a severity framework (mirroring Affirm's SEV0–3 incident model but mapped to dollar impact) with defined detection sources, TTD/TTR metrics, and escalation paths, and we operate a clear RACI with partner orgs — we own visibility and alerting, and partner teams own remediation (at times we may dig in deep and own remediation too!), so accountability never gets diffuse. As a Staff Cost Engineer, you'll operate at the intersection of finance, infrastructure, and data engineering — designing the tooling, automation, and processes that scale cost governance across a fast-growing multi-cloud and multi-AI-vendor footprint. You'll set technical direction for the team, influence cost strategy with infra and platform leaders across the org, and turn ambiguous "why did spend spike" questions into durable systems and self-service tooling. We're a small, high-leverage team — you'll have outsized influence on how Affirm thinks about cost. What You'll Do · You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. · You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. · You will act as a force-multiplier for your team th

A Career with Point72's Compliance Team The Point72 Compliance department is an industry-leading team of compliance professionals who support global investment and trading activities by establishing and enforcing the firm’s compliance policies, providing real-time advice, and conducting pre- and post-trade surveillance. Our team is essential to Point72’s success and we provide mentorship, a growth path, and the opportunity for a long-term career with us. What you'll do Provide advice and guidance to the Global Macro business covering rates, foreign exchange, emerging markets, credit, asset-backed securities, and macro derivatives strategies Partner with macro portfolio managers and trading teams to embed and enforce practical, real-time compliance controls Support pre-trade and post-trade monitoring programs and investigative processes to detect and resolve trading, market conduct, and policy breaches Assist with diligence reviews and the approvals process for new products, markets, brokers, and counterparties, driving timely decisions and clear documentation Conduct complex compliance reviews and investigations, produce concise findings and remediation plans, and manage escalations to senior compliance leaders Manage cross-functional coordination with legal, risk, operations, finance, technology, and third-party vendors to implement and enhance compliance solutions Assist with regulatory readiness efforts and contribute to responses to regulatory inquiries or examinations related to macro trading activities Monitor global regulatory developments affecting macro markets and translate those changes into actionable policy updates and process improvements Conduct new-hire and annual macro-based compliance training for macro teams to translate regulatory and firm requirements into day-to-day practices Chaperone calls and meetings between macro investment professionals and third parties Collaborate with macro management and colleagues across the firm to support oversight

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Role: Staff NOC Analyst (5 - 8 years) Location: Bangalore (24/7 Shift Environment) Role Summary We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise. Key Responsibilities Monitoring & Incident Management Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring Perform real-time alert triage, validation, and troubleshooting to restore services quickly Act as the first responder for incidents , ensuring minimal downtime and impact Identify false positives and reduce alert noise through analysis and tuning Incident Handling & Escalation Own and manage high-priority incidents (P1/P2), including: Driving incident bridges Coordinating with cross-functional

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements. Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making. Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption. Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions. Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards. Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis. Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure. Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management. Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality. Partner with engineering and operations teams to design scalable, resilient processes, promote best practices, and enhance operational matur

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards. A t Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM Evaluate and launch new support locations within LATAM as customer growth requires Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion. Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met Ensure the successful onboarding and development of Technical Support Engineers Drive cross-functional projects or initiatives to improve team productivity, process, or procedure Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary Conduct regular 1:1’s with team members to provide constructive feedback and skills development. Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The L1 Support Team Leader is an experienced people leader responsible for managing a team of L1 Support Representatives, ensuring operational excellence, driving team performance, and improving processes. This role handles complex leadership scenarios, contributes heavily to quality, training, and continuous improvement efforts, and acts as a key operational anchor for the L1 organization. Regularly addresses complex staffing, performance, customer escalation, and operational challenges with minimum guidance. Influences improvements beyond the immediate team and contributes meaningfully to Support-wide initiatives. Lead, coach, and develop a full team of L1 Support Representatives, including performance management. Conduct structured 1:1s, team meetings, and continuous coaching to improve overall team capability. Manage operational KPIs (SLA, CSAT, backlog, resolution speed, etc) and create action plans to maintain or improve performance.

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader is developing confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives. Operational Excellence Oversee daily ticket queues and ensure SLA compliance. Monitor long-running or stalled tickets and take corrective action. Handle a defined number of tickets weekly to maintain technical proficiency. Unblock high-priority or complex cases to maintain workflow continuity. Advanced Technical Issue Management Independently resolve complex issues using establish

Job Title: Locum Medical and Frailty Physiotherapist Banding: 7 Rate: £24 - £32 per hour Location: London Start Date: ASAP Duration: 3 months Working Hours: Full-time, Monday to Friday, 08:00 - 16:00 Opening Paragraph: Lewisham and Greenwich NHS Trust is seeking an experienced and dedicated Locum Physiotherapist to work on the Medical and Frailty Escalation Wards. This is a full-time, 3-month contract, providing an opportunity to work with patients in a fast-paced ward-based setting, including those with complex respiratory conditions and frailty issues. The ideal candidate will have at least 3 years of experience in emergency department (ED) or acute medical settings, as well as previous NHS Band 7 experience, to deliver high-quality physiotherapy care across a wide range of patient needs. Responsibilities: As a Locum Physiotherapist for Medical and Frailty escalation wards, your responsibilities will include providing assessment and treatment for patients on the medical and frailty wards, particularly those with complex respiratory needs. You will support the rehabilitation and mobility of patients, implement appropriate physiotherapy interventions, and manage a caseload of patients. Working alongside a multidisciplinary team, you will provide evidence-based treatments and facilitate patient recovery. You will also contribute to ward rounds, manage respiratory care, and provide education to patients and staff. Accurate documentation of assessments and interventions will be a key aspect of your role, ensuring that all patients receive the best possible care. Qualifications and Experience: At least 3 years’ experience in ED or acute medical settings. Previous NHS Band 7 experience. Experience in medical, frailty, and respiratory care, ideally within a ward-based setting. Strong clinical reasoning and caseload management skills. Ability to work independently and as part of a multidisciplinary team. Why Work with Pulse? At Pulse, our priority is you. From the moment y

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health is seeking a Desktop Support Analyst to join a leading healthcare organization supporting a high-volume mail order pharmacy operation. This is not an entry-level role — we're looking for an experienced analyst who can operate independently, troubleshoot complex hardware/system issues with minimal oversight, and serve as a technical resource for junior team members. This individual will provide onsite and remote technical support across a large pharmacy operation, supporting both front-office pharmacy staff (agents, pharmacists, technicians) and backend warehouse/dispensing teams where system uptime directly impacts patient-facing operations. The role also extends remote support to corporate employees across multiple states and serves as an escalation point within a regional support queue. What You'll Do Serve as an escalation point for Tier 1/Tier 2 issues across a regional support queue, resolving complex hardware, OS, and peripheral issues Support front-office pharmacy staff (~15 associates) and backend warehouse/dispensing operations where downtime has direct operational and patient-care impact Diagnose and resolve issues across PCs, monitors, barcode scanners, laser and label printers, and other pharmacy-specific peripherals Own IT asset lifecycle management: inventory tracking, equipment disposal coordination, a

Banking is changing, and we're building the bank that's driving that change. Lunar is a Nordic challenger bank, founded in Copenhagen in 2015, with offices in Copenhagen, Aarhus, and Stockholm. We're putting AI at the core of how we build and run the bank, but knowing exactly who we're doing business with still comes down to people, and that's what this team does. The ODD team makes sure Lunar knows who it's doing business with. As Team Lead, you'll run the day-to-day of our ODD specialists, the team digging into ownership structures, source of funds, and risk indicators before and during a customer relationship. This is a people-leadership role first: you're accountable for the team's output and quality, not doing the casework yourself. You'll report to our Director of FCP Operations. What will you do? Lead the ODD specialist team day-to-day, managing workload, setting priorities, and keeping delivery on track against SLAs. Own formal performance management for the team: regular reviews, direct feedback, and addressing underperformance early rather than letting it drift. Track SLA and quality metrics closely, so you catch where the team is drifting before it shows up in the numbers. Act as the escalation point for complex or ambiguous cases, including flagging potential regulatory deviations upward before they become disclosures, and make sure the team applies ODD policy and procedure consistently, understanding the regulatory logic, not just the steps. Represent ODD in the wider FCP/Onboarding leadership forum, flagging risks and resourcing needs upward. What are we looking for in you? Experience leading a team in an operational KYC/AML-adjacent function. Strong people skills, this role is about leading people who lead numbers, not just managing a queue. Solid working knowledge of ODD/EDD practices and the regulatory logic behind them, not just the checklist. Comfortable with data: you use SLA and quality metrics to catch problems early, not just to report on them

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, AI & Data Governance – Data Stewardship & Governance Enablement Overview Mastercard’s Enterprise Data Governance team is seeking a Director, AI & Data Governance to enable data governance across the enterprise through a federated stewardship model. As an established subject matter expert, this self-starter will lead data stewardship within selected business teams and data domains, help refine the Enterprise Data Governance framework, and provide strategic input to enable adherence to data governance policies and standards. The ideal candidate has hands-on experience standing up and scaling data stewardship programs, turning policy and standards into practical, repeatable processes, and influencing stakeholders at all levels to adopt them. This role will report to a Director, AI & Data Governance. Role • Lead and facilitate data stewardship networks, providing guidance, coaching, and escalation support while fostering a culture of collaboration and accountability. • Support stewardship teams by writing and maintaining business glossary terms, critical data elements, classification and transformation logic in the data catalog, translating technical logic into plain language for non-technical stakeholders. • Drive awareness and adoption of data and AI management practices

About the Role MongoDB is looking for a Senior InfoSec Analyst to join our Computer Security Incident Response Team. You will detect, investigate, and respond to security events across our corporate and cloud environments. You'll act as a technical lead on incidents, mentor analysts, and work with Engineering, IT, Legal, and Privacy teams to reduce risk. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. What You'll Do Lead investigations from triage through containment, scoping, remediation, and postmortem for security events Analyze logs, endpoint telemetry, and cloud and SaaS audit data to distinguish true positives from false positives and reconstruct attacker or user activity timelines Investigate credential and secret exposure, endpoint detections, phishing, data exposure, and policy violations such as unauthorized tool or AI usage Automate repetitive response work using scripting and APIs, including enrichment, ticketing, and notification workflows Maintain runbooks, playbooks, and severity and escalation standards Contribute to employee-facing security guidance and awareness Mentor junior analysts and help raise the team's investigative and communication standards What We're Looking For 5+ years in security operations, incident response, detection engineering, or a related field Hands-on experience leading incidents end to end, including clear stakeholder communication during and after an event Strong log analysis skills in a SIEM and fluency with EDR tools Working knowledge of cloud security (AWS, GCP, or Azure), identity and access management, and SaaS security Solid understanding of attacker techniques and frameworks such as MITRE ATT&CK Ability to prioritize and make sound decisions under ambiguity and time pressure Strong written communication, including incident reports and executive-ready summaries Nice to Have Experience integrating LLM or AI tooling into security workflows, or assessing AI-related risk

Silicon Product Integration Description - Role Overview We are seeking an experienced Product Engineer to lead silicon product engineering, foundry engagement, and NPI execution for next-generation MEMS programs. The role serves as the technical bridge between HP, foundry partners, design teams, manufacturing organizations, and worldwide program teams to ensure successful technology development, qualification, and high-volume manufacturing readiness. The successful candidate will combine deep semiconductor foundry experience with strong program leadership skills to drive product execution from technology development through qualification and production launch. Key Responsibilities Product Engineering Leadership Own silicon product engineering activities across development, qualification, ramp, and sustaining phases. Drive structural cost saving initiative in wafer Foundry and advanced packaging factories. Lead NPI silicon builds and ensure timely execution of wafer, and advanced packaging factories deliverables. Partner with design, architecture, reliability, systems, and manufacturing teams to close technical issues. Drive issue resolution and technical solution for the process marginality and escalation. Foundry and Technology Development Serve as the primary technical interface with internal/external foundries and technology partners. Drive technical reviews, process optimization, design enablement, and qualification activities. Lead root-cause investigations and corrective actions related to yield, reliability, and manufacturability. Assess technology options and recommend development strategies for future products. Program and NPI Leadership Program Management Leadership cross-functional execution for strateg