Escalation Management Manager Jobs

The Assoc Ops Sup Analyst is responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities: Part of a dual control team which performs, Intake and Outbound Processes such as Client Requests, Escheatment, Destruction and Auction. Run and analyze reports such as vault inventory reports to identify boxes in NY with drill dates ten years or prior for potential auction of contents. Manage Auction Process to Identify, Catalog, and Reconcile sale of Customer Property while adhering to State mandated regulations. Research and interpret standard information and identify inconsistencies in data or results Assist in training team members on drill processes as well as provide testing assistance for production validation Prepare basic presentations for management and audit Support trouble ticket resolution Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience preferred Knowledge of Basic Banking and Servi

Leidos is seeking a Principal Enterprise Voice Engineer to lead engineering, sustainment, maintenance, and operational support of enterprise IP voice and video communications. This position requires extensive experience with enterprise unified communications, SIP signaling, call routing, network infrastructure, cybersecurity, and voice service interoperability. The engineer will collaborate with network, cybersecurity, systems engineering, and operations teams to ensure secure, reliable, and uninterrupted voice services. The engineer will provide technical direction, review engineering designs and change packages, resolve complex escalations, and mentor less-experienced engineers. This is a senior technical position without formal supervisory responsibilities. Primary Responsibilities Enterprise Voice Architecture and Engineering Serve as the senior technical authority for enterprise IP voice and video infrastructure. Lead the design, engineering, modernization, and technical implementation of Cisco, Avaya, Oracle, and associated voice technologies. Establish engineering standards, architecture requirements, configuration baselines, and technical implementation strategies. Review and approve complex engineering designs, system configurations, and technical solutions to ensure performance, security, scalability, and resiliency. Evaluate emerging technologies and provide modernization, lifecycle management, and capacity planning recommendations. Enterprise Networking and Voice Integration Provide technical leadership for integrating enterprise voice services across routing, switching, WAN, firewall, and security infrastructure. Direct engineering solutions involving SIP signaling, media services, call routing, carrier interconnections, and multi-vendor interoperability. Lead technical assessments of IPsec, MPLS VPN, BGP, and QoS i

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We’re a team that helps customers win by staying close to their needs and championing their success. We work across Micron to make customer engagement smoother, faster, and more insightful—because strong relationships fuel strong business outcomes! In this role, you’ll support some of our largest global customers by coordinating cross‑functional actions, keeping priorities aligned, and making complex situations feel simple. You’ll guide day‑to‑day commercial activity, lead high‑stakes escalations, and deliver polished, executive‑ready communication. If you thrive in fast-moving environments and enjoy bringing clarity to complexity, this role will feel like home. Responsibilities: Route and qualify leads into executive-relationship or early-architecture motions with clear next steps Improve and maintain scalable operating standards, documentation, and training Serve as the primary contact for commercial updates, customer signals, and product offerings Coordinate cross-functional escalations, track follow-through, and deliver executive-ready messaging Manage quarterly execution by balancing shipment priorities, risks, and revenue alignment Minimum Qualifications: 5–8+ years in account management, business development, or sales in semiconductor or technology Experience operating in complex enterprise or hyperscaler environments Strong executive communication skills, includin

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: Mobile and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 4+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience design

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: Mobile and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 4+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience design

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Our Marketplace is continually evolving to deliver a deeply personalized shopping experience that seamlessly links consumers with merchant partners. By leveraging machine learning alongside rich consumer and merchant data, we aim to simplify and streamline the customer journey around everyday and major purchases with tailored brands, products, deals, and offers. In tandem, we are advancing our Ads Platform which is a key technology that empowers merchant partners to strategically deploy their budgets and reach targeted consumers for maximum incremental impact. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React. You have experience designing, developing and launching APIs at scale using languages like Python or Kotlin. You have mastered taking a simple problem or business scenario into a solution that interacts with multiple softwa

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Our Marketplace is continually evolving to deliver a deeply personalized shopping experience that seamlessly links consumers with merchant partners. By leveraging machine learning alongside rich consumer and merchant data, we aim to simplify and streamline the customer journey around everyday and major purchases with tailored brands, products, deals, and offers. In tandem, we are advancing our Ads Platform which is a key technology that empowers merchant partners to strategically deploy their budgets and reach targeted consumers for maximum incremental impact. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React. You have experience designing, developing and launching APIs at scale using languages like Python or Kotlin. You have mastered taking a simple problem or business scenario into a solution that interacts with multiple softwa

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We’re a team that helps customers win by staying close to their needs and championing their success. We work across Micron to make customer engagement smoother, faster, and more insightful—because strong relationships fuel strong business outcomes! In this role, you’ll support some of our largest global customers by coordinating cross‑functional actions, keeping priorities aligned, and making complex situations feel simple. You’ll guide day‑to‑day commercial activity, lead high‑stakes escalations, and deliver polished, executive‑ready communication. If you thrive in fast-moving environments and enjoy bringing clarity to complexity, this role will feel like home. Responsibilities: Route and qualify leads into executive-relationship or early-architecture motions with clear next steps Improve and maintain scalable operating standards, documentation, and training Serve as the primary contact for commercial updates, customer signals, and product offerings Coordinate cross-functional escalations, track follow-through, and deliver executive-ready messaging Manage quarterly execution by balancing shipment priorities, risks, and revenue alignment Minimum Qualifications: 5–8+ years in account management, business development, or sales in semiconductor or technology Experience operating in complex enterprise or hyperscaler environments Strong executive communication skills, includin

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are currently seeking an IAM Analyst to join our growing Information Security & Risk team . The successful candidate will have the opportunity to help take Addepar’s Internal Identity & Access Management program to the next level. In this role, this person will work as part of the internal Identity & Access Management (IAM) function to improve the overall security posture of the organization. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role. What You’ll Do Provide operational support for IAM related administration tools: Application onboarding and role definitions Recertification campaigns based on security and audit requirements Handling end user escalations and support requests Assist with improving the overall maturity of the internal IAM program: Analyze, design, and implement improvements to data quality and role decisions across integrated systems. Governance Initiatives, such as Entitlement Reviews and proper inventory management of identities Enhancing IAM posture including human and non-human identities. Continually improve the I

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Streaming team at Affirm is responsible for all things data and drives the strategy for event driven architecture, stream processing, data exploration, discovery and validation. We leverage existing open source technologies like Kafka, Flink, Schema registry and also build our own as needed. As a member of our team you would spend time identifying and executing on new use cases of data infrastructure, designing and scaling our existing infrastructure and working closely with other teams to promote the optimal use of data at the company. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. You are familiar with the building blocks of distributed systems, and the technologies like AWS, Kafka, Flink and Kubernetes. You have mastered taking a simple problem or business scenario into a solution t

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Streaming team at Affirm is responsible for all things data and drives the strategy for event driven architecture, stream processing, data exploration, discovery and validation. We leverage existing open source technologies like Kafka, Flink, Schema registry and also build our own as needed. As a member of our team you would spend time identifying and executing on new use cases of data infrastructure, designing and scaling our existing infrastructure and working closely with other teams to promote the optimal use of data at the company. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. You are familiar with the building blocks of distributed systems, and the technologies like AWS, Kafka, Flink and Kubernetes. You have mastered taking a simple problem or business scenario into a solution t

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are looking for a Software Engineer to join the Identity Decisioning team, responsible for building backend systems that validates consumer identity in all of Affirm’s products by satisfying regulatory protocols like KYC. The team partners closely with Product, Compliance, Auth, Fraud, and other engineering teams to deliver honest and transparent financial products that help consumers make their purchasing decisions. As we scale the company to be a cornerstone of all e-commerce and offline retail, it is an exciting time to join the team which sits at the core of this mission. What you'll do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What we look for You have a total of 1.5+ years of experience as a software engineer. You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. You have mastered taking a simple problem

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are looking for a Software Engineer to join the Identity Decisioning team, responsible for building backend systems that validates consumer identity in all of Affirm’s products by satisfying regulatory protocols like KYC. The team partners closely with Product, Compliance, Auth, Fraud, and other engineering teams to deliver honest and transparent financial products that help consumers make their purchasing decisions. As we scale the company to be a cornerstone of all e-commerce and offline retail, it is an exciting time to join the team which sits at the core of this mission. What you'll do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What we look for You have a total of 1.5+ years of experience as a software engineer. You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. You have mastered taking a simple problem

Job Requisition ID # 26WD100930 L'affichage de poste en français suivra / The French job posting follows. 26WD100930, Customer Advocate, Design & Manufacturing, Customer Reliability Position overview Autodesk Customer Technical Success is looking for an experienced Design & Manufacturing customer advocate to identify the systemic customer problems that matter most and turn those signals into clear decisions and measurable outcomes. The Customer Advocate brings together customer advocacy and product intelligence skills into one role. You will bring Design & Manufacturing product and workflow knowledge together with customer conversations, support trends, escalations, product data, sentiment, and business context to understand what is really happening, determine where Autodesk should invest attention, and build a clear case for action. Your value comes from applying technical expertise and judgment to customer signals, developing a point of view, validating it with customers and internal partners, and driving systemic issues toward a clear solution path. You will work closely with Product Management, Engineering, Technical Support, Technical Account Management, Support Readiness, Customer Success, and other teams across Autodesk. Responsibilities Identify, validate, and prioritize systemic customer pain using Support dat

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity This role reports to the Manager, Trucking & Warehouse (based in Ho Chi Minh City) and is a senior, high-autonomy position: you are expected to be the go-to person in Hanoi, capable of resolving day-to-day issues independently, and proactively improving how the team works Daily Operations & Execution Coordinate domestic trucking bookings: trucking only, or trucking attached to ocean and air shipments across Vietnam, including EXW pickups, port runs, and cross-dock moves. Fulfill ad-hoc trucking, CFS, and storage service requests from internal teams and clients. Track shipment and warehouse milestones, ensuring Flexport systems are updated accurately and KPIs are met. Act as the first point of contact for on-site issues in Hanoi, resolving delays, exceptions, and service issues directly with vendors and warehouse operators before escalating. Warehouse & CFS Operations Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency. Identify operational bottlenecks in warehouse workflows and recommend practical improvements. Vendor Management Maintain and grow relationships with domestic trucking,