Escalation Management Manager Jobs

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Legal Assistant will play a critical role in managing outside counsel billing, legal department operations, and executive administrative support for Fanatics Commerce. ROLE OVERVIEW The Fanatics Commerce Legal Department is seeking a highly organized and detail-oriented professional to support the department’s outside counsel billing, core paralegal functions and executive administrative needs. This individual will work closely with Legal leadership, Finance, Accounts Payable, outside counsel, and attorneys across the department to ensure invoices are processed accurately and on time, legal spend is tracked against budget, and department leadership receives reliable administrative and matter support. The role will also provide backup support for litigation and disputes, consumer escalations and routine legal matters, as needed. The Legal Assistant delivers impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Billing, Budgeting & Outside Counsel Spend Management • Own the day-to-day administration

About the Role : We're looking for a hands-on, generalist operator to own day-to-day operations across insurance products — acting as the execution layer between internal business/product teams and external partner (insurer) tech and ops teams. This is a frontline role for someone who can juggle policy sync issues, compliance tracking, and reporting without needing heavy supervision. Key Responsibilities ● Daily Operations Management: Own end-to-end daily operations for a suite of products, ensuring smooth functioning across partner-facing workflows. ● Partner Coordination: Liaise with partner insurer tech and ops teams to resolve policy sync issues, data mismatches, and integration gaps; ensure policies remain accurately reflected across systems. ● Policy Compliance: Manage internal policy renewals and endorsements, ensuring all compliance requirements and timelines are met. ● Dashboards & Reporting: Maintain and update operational dashboards (e.g., policy status, sync health, renewal/endorsement tracking) with accuracy and consistency. ● Root Cause Analysis: Drive RCA on operational issues (sync failures, compliance gaps, escalations) and work with relevant teams to close the loop. ● Cross-functional Enablement: Act as the operational point of contact for Business, Product, and Growth teams — surfacing issues, unblocking dependencies, and ensuring timely resolution. ● Data-driven Execution: Use SQL to pull, validate, and analyze data to support day-to-day decision-making and issue diagnosis. Requirements ● 2+ years of experience in operations, fintech ops, or a similar operations-heavy role. ● Hands-on working knowledge of SQL — must be comfortable querying and validating data independently. ● Strong ownership mindset — comfortable being the "frontline executioner" who drives issues to closure, not just flags them. ● Experience working with external partners/vendors (insurers, technology partners, or similar) is a stro

About Us Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview: As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: 2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships Prior experience working with state transport corporations or regional aggregators is a strong plus Strong commercial acumen with negotiation experience Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights Deep understanding of r

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Partner Merchant Interfaces - Integration team within Decisions Foundations is growing and we are looking for a Software Engineer II with a track record of leading projects and initiatives on the Partner Merchant Interfaces Team. You will be part of a fast paced team which is responsible for the APIs that Partners and Merchants use to integrate with Affirm, and also power some of our top partners like Amazon and Stripe. What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For · You have a total of 1.5+ years of experience as a software engineer. · You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. · You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. · You have experience designing, developing and launching APIs at scale using languages like Python or Kotlin. · You have mastered taking a simple problem or business scenario into a solution

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Card Acquisition team is critical in bringing our exciting product vision to life. Like any other financial company, our first impression is essential in communicating trust and value to our customers and partners. We're a dynamic, innovative team that drives card acquisition and growth. We are passionate about creating seamless and engaging experiences that attract and convert users into loyal customers. Our team leverages the latest technologies and data-driven insights to optimize the onboarding funnel and drive meaningful impact. What You'll Do With the support of your team's tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team's artifacts by creating and monitoring metrics, escalating when needed, and supporting "keep the lights on" & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience designing, developing and launching APIs at scale using languages like Kotlin or Python. You have mastered taking a simp

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Card Acquisition team is critical in bringing our exciting product vision to life. Like any other financial company, our first impression is essential in communicating trust and value to our customers and partners. We're a dynamic, innovative team that drives card acquisition and growth. We are passionate about creating seamless and engaging experiences that attract and convert users into loyal customers. Our team leverages the latest technologies and data-driven insights to optimize the onboarding funnel and drive meaningful impact. What You'll Do With the support of your team's tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team's artifacts by creating and monitoring metrics, escalating when needed, and supporting "keep the lights on" & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience designing, developing and launching APIs at scale using languages like Kotlin or Python. You have mastered taking a simp

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Card Acquisition team is critical in bringing our exciting product vision to life. Like any other financial company, our first impression is essential in communicating trust and value to our customers and partners. We're a dynamic, innovative team that drives card acquisition and growth. We are passionate about creating seamless and engaging experiences that attract and convert users into loyal customers. Our team leverages the latest technologies and data-driven insights to optimize the onboarding funnel and drive meaningful impact. What You'll Do With the support of your team's tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team's artifacts by creating and monitoring metrics, escalating when needed, and supporting "keep the lights on" & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience designing, developing and launching APIs at scale using languages like Kotlin or Python. You have mastered taking a simp

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Card Acquisition team is critical in bringing our exciting product vision to life. Like any other financial company, our first impression is essential in communicating trust and value to our customers and partners. We're a dynamic, innovative team that drives card acquisition and growth. We are passionate about creating seamless and engaging experiences that attract and convert users into loyal customers. Our team leverages the latest technologies and data-driven insights to optimize the onboarding funnel and drive meaningful impact. What You'll Do With the support of your team's tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team's artifacts by creating and monitoring metrics, escalating when needed, and supporting "keep the lights on" & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience designing, developing and launching APIs at scale using languages like Kotlin or Python. You have mastered taking a simp

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Care Model is responsible for owning the day‑to‑day execution of a defined care model workstream, ensuring planned activities are delivered on time and with high quality. This role translates care model strategy and direction into detailed task‑level plans, coordinates functional contributors, and drives daily follow‑through on actions, milestones, and deliverables. The Manager focuses on tactical execution, detailed tracking, and issue management, proactively identifying risks and escalating impacts that may affect the broader care model timeline. This role serves as a key operational partner to the Workstream PM and Senior Care Model leadership by providing accurate status, maintaining workstream artifacts, and ensuring reliable inputs into integrated reporting. Own day‑to‑day execution of a defined care model workstream, delivering tasks and milestones as planned Develop and maintain task‑level work plans; track actions, owners, dependencies, and due dates Coordinate functional contributors to support timely completion of workstream deliverables Identify and manage workstream‑level risks and issues; propose mitigation options and timing impacts Escalate risks, issues, or slippage impacting the broader care model critical path Provide accurate, timely status updates and inputs to integrated workstream reporti

The Assoc Ops Sup Analyst is responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities: Part of a dual control team which performs, Intake and Outbound Processes such as Client Requests, Escheatment, Destruction and Auction. Run and analyze reports such as vault inventory reports to identify boxes in NY with drill dates ten years or prior for potential auction of contents. Manage Auction Process to Identify, Catalog, and Reconcile sale of Customer Property while adhering to State mandated regulations. Research and interpret standard information and identify inconsistencies in data or results Assist in training team members on drill processes as well as provide testing assistance for production validation Prepare basic presentations for management and audit Support trouble ticket resolution Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience preferred Knowledge of Basic Banking and Servi

Leidos is seeking a Principal Enterprise Voice Engineer to lead engineering, sustainment, maintenance, and operational support of enterprise IP voice and video communications. This position requires extensive experience with enterprise unified communications, SIP signaling, call routing, network infrastructure, cybersecurity, and voice service interoperability. The engineer will collaborate with network, cybersecurity, systems engineering, and operations teams to ensure secure, reliable, and uninterrupted voice services. The engineer will provide technical direction, review engineering designs and change packages, resolve complex escalations, and mentor less-experienced engineers. This is a senior technical position without formal supervisory responsibilities. Primary Responsibilities Enterprise Voice Architecture and Engineering Serve as the senior technical authority for enterprise IP voice and video infrastructure. Lead the design, engineering, modernization, and technical implementation of Cisco, Avaya, Oracle, and associated voice technologies. Establish engineering standards, architecture requirements, configuration baselines, and technical implementation strategies. Review and approve complex engineering designs, system configurations, and technical solutions to ensure performance, security, scalability, and resiliency. Evaluate emerging technologies and provide modernization, lifecycle management, and capacity planning recommendations. Enterprise Networking and Voice Integration Provide technical leadership for integrating enterprise voice services across routing, switching, WAN, firewall, and security infrastructure. Direct engineering solutions involving SIP signaling, media services, call routing, carrier interconnections, and multi-vendor interoperability. Lead technical assessments of IPsec, MPLS VPN, BGP, and QoS i

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We’re a team that helps customers win by staying close to their needs and championing their success. We work across Micron to make customer engagement smoother, faster, and more insightful—because strong relationships fuel strong business outcomes! In this role, you’ll support some of our largest global customers by coordinating cross‑functional actions, keeping priorities aligned, and making complex situations feel simple. You’ll guide day‑to‑day commercial activity, lead high‑stakes escalations, and deliver polished, executive‑ready communication. If you thrive in fast-moving environments and enjoy bringing clarity to complexity, this role will feel like home. Responsibilities: Route and qualify leads into executive-relationship or early-architecture motions with clear next steps Improve and maintain scalable operating standards, documentation, and training Serve as the primary contact for commercial updates, customer signals, and product offerings Coordinate cross-functional escalations, track follow-through, and deliver executive-ready messaging Manage quarterly execution by balancing shipment priorities, risks, and revenue alignment Minimum Qualifications: 5–8+ years in account management, business development, or sales in semiconductor or technology Experience operating in complex enterprise or hyperscaler environments Strong executive communication skills, includin

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: Mobile and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 4+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience design

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: Mobile and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 4+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience design

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Our Marketplace is continually evolving to deliver a deeply personalized shopping experience that seamlessly links consumers with merchant partners. By leveraging machine learning alongside rich consumer and merchant data, we aim to simplify and streamline the customer journey around everyday and major purchases with tailored brands, products, deals, and offers. In tandem, we are advancing our Ads Platform which is a key technology that empowers merchant partners to strategically deploy their budgets and reach targeted consumers for maximum incremental impact. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React. You have experience designing, developing and launching APIs at scale using languages like Python or Kotlin. You have mastered taking a simple problem or business scenario into a solution that interacts with multiple softwa