Escalation Management Manager Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Sr Director of Global Deal Strategy Opportunity Okta is seeking a Sr Director of Global Deal Strategy to lead a high-impact global function at the center of our commercial engine. This leader will shape how Okta structures, evaluates, and executes strategic and complex transactions, while building the operating model, governance, and team required to scale with the business. This role is equal parts strategist, operator, and trusted business partner. You will work closely with Sales leadership and cross-functional partners across Finance, Legal, Revenue, Product, and our internal systems and technology team to improve deal quality, accelerate velocity, and ensure commercial decisions align with Okta’s growth, profitability, and risk objectives. What you’ll be doing Strategic Deal Leadership Lead Okta’s global deal strategy vision, operating model, and engagement framework across regions, segments, and routes to market. Serve as a trusted advisor to Sales leadership on strategic, competitive, and non-standard deals. Act as a senior escalation point on high-value, high-risk, and business-critical transactions, balancing growth, customer outcomes, profitability, and risk. Commercial Governance & Deal Structuring Establish and evolve global guardrails for pricing, discounting, approvals, exception handling, and non-standard commercial structures, in alignment with our Pricing & Packaging team. Partner with Finance, Legal, Revenue, Product, and

Role Description Dropbox is building the knowledge layer that connects content, context, and action. As AI moves from assistants to systems that act, the structure and stewardship of enterprise knowledge becomes the difference between AI that helps and AI that fails. This role owns the context layer our AI depends on: what it can know, what it can trust, and what it is allowed to act on. You will lead the central function, setting the strategy, architecture, standards, and operating model that make enterprise knowledge reliable, current, and permissions-aware for both human and AI use, while domain experts stay accountable for the accuracy of their content. AI capability changes quickly, and this role changes with it. What a model can interpret, how content needs to be structured for retrieval, and what a system can safely act on all shift as the technology moves. You will track those shifts, translate them into practical standards, and revise your own past decisions when the ground moves under them. This is the first role of its kind at Dropbox. You will partner with IT, Engineering, Legal, Privacy, and Security, and your decisions will show up directly in how AI performs across the company. Responsibilities Define the source-of-truth strategy for enterprise knowledge: which systems are authoritative, what is indexed centrally versus fetched live, what is eligible for AI use, and what is archived or excluded, informed by an assessment of the authoritative sources behind our highest-value workflows. Define the enterprise standards that make content AI-ready across structure, metadata, provenance, and access, including where semantic models or knowledge graphs are warranted and where they are not, and translate them into authoring patterns adopted across domains. Design the control model for AI actions, including eligibility rules, preconditions, approval boundaries, escalation paths, and rollback requirements, so systems that act on enterprise knowledge stay traceab

Role Description Dropbox is building the knowledge layer that connects content, context, and action. As AI moves from assistants to systems that act, the structure and stewardship of enterprise knowledge becomes the difference between AI that helps and AI that fails. This role owns the context layer our AI depends on: what it can know, what it can trust, and what it is allowed to act on. You will lead the central function, setting the strategy, architecture, standards, and operating model that make enterprise knowledge reliable, current, and permissions-aware for both human and AI use, while domain experts stay accountable for the accuracy of their content. AI capability changes quickly, and this role changes with it. What a model can interpret, how content needs to be structured for retrieval, and what a system can safely act on all shift as the technology moves. You will track those shifts, translate them into practical standards, and revise your own past decisions when the ground moves under them. This is the first role of its kind at Dropbox. You will partner with IT, Engineering, Legal, Privacy, and Security, and your decisions will show up directly in how AI performs across the company. Responsibilities Define the source-of-truth strategy for enterprise knowledge: which systems are authoritative, what is indexed centrally versus fetched live, what is eligible for AI use, and what is archived or excluded, informed by an assessment of the authoritative sources behind our highest-value workflows. Define the enterprise standards that make content AI-ready across structure, metadata, provenance, and access, including where semantic models or knowledge graphs are warranted and where they are not, and translate them into authoring patterns adopted across domains. Design the control model for AI actions, including eligibility rules, preconditions, approval boundaries, escalation paths, and rollback requirements, so systems that act on enterprise knowledge stay traceab

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We’re looking for an Agency Lead to help grow Pinterest’s US agency business. As the primary point of contact for WPP agencies in the US, you’ll leverage executive relationships and your Pinterest ad platform expertise to inspire agencies to become Pinterest ad experts and transform our agency partners into advocates to meet their clients’ goals. In doing so, you’ll play a key role in scaling one of the fastest growing advertising platforms in history through your agency partnerships. What you’ll do: Establish Pinterest as a leading business driving platform for a US agency network Drive incremental and new business revenue within your book of business Act as the primary point of contact, escalation point and thought leader for your Agencies Build relationships at the c-level and educate agencies to master the Pinterest ad platform a

Location : Ghent, Belgium/ Bucharest, Romania, hybrid model 2 days on-site About the position We're looking for a Principal Cloud Engineer to join our platform enablement team and help shape the infrastructure foundation that our engineering organisation builds on. This role is suited for someone who has worked in a modern, mature SaaS engineering culture — where autonomous product teams own their own AWS accounts, infrastructure, and CI/CD pipelines, and the platform team's job is to enable them to do that well. You will provide architectural guidance, guardrails, and best practices that help teams move fast without breaking things. This is not a central DevOps role — we don't operate infrastructure on behalf of other teams. We build the rails they run on. If you've spent your career in an enablement or platform engineering function at a SaaS company with autonomous teams and a multi-account AWS environment , this role was written for you. Key Responsibilities Design, implement, and evolve core AWS infrastructure to support the accelerated expansion of our platform capabilities across a multi-account, multi-environment organisation. Own and advance our AWS CDK (TypeScript) standards — you are the expert other teams come to for guidance, code reviews, and architectural decisions on IaC. Provide architectural guidance, guardrails, and reusable patterns that enable autonomous product teams to build and operate their own cloud infrastructure safely and efficiently. Diagnose, troubleshoot, and resolve complex infrastructure and platform issues, including reverse-engineering problems when documentation or context is limited. Help maintain reliable operational support, including participation in on-call and escalation rotations . Partner closely with engineering teams to share context, unblock work, and raise the infrastructure quality bar across the organisation. Support knowledge transfer and continuity in a complex, fast-moving operational environmen

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role: The DDQ Analyst plays an important role in supporting AlphaSense’s global sales process by responding to client Due Diligence Questionnaires accurately, consistently, and on time. This role sits at the intersection of IT Security, Compliance, Sales, Cyber, and Risk, giving the analyst strong exposure to how a global SaaS company supports enterprise customers, protects data, and manages compliance requirements. This is a high-volume, process-driven role suited to someone with hands-on DDQ experience who thrives on structure, attention to detail, and a fast-paced environment. The analyst will use approved response content, documented procedures, and AI-assisted tools to move DDQs through the workflow efficiently, applying sound judgment on which questions can be answered from approved sources and which require escalation to a subject

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re Excited About This Opportunity Because You Will… Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contribute id

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Flexport is establishing its operations in the Philippines — and we're looking for a strong leader to build and run our air gateway operations in Manila. As Manager, Air Operations, you'll lead a team of operations specialists to manage end-to-end air freight shipments, ensuring cargo moves smoothly, efficiently, and on time. This is a high-impact role for an experienced operator ready to shape how Flexport delivers world-class air freight from the ground up. What You'll Do Lead, coach, and develop a team of air operations specialists, fostering a culture of performance, accountability, and continuous improvement Act as the primary escalation point for operational issues, ensuring fast and effective resolution Set clear expectations, support team growth, and help individuals perform at their best Oversee the full air shipment lifecycle from booking and pickup through to airline handover and final delivery Ensure all activities comply with Flexport's standards, local regulations, and international shipping requirements Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs Build and maintai

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We're standing up a dedicated executive support function within IT, and we're hiring the IT Support Engineer who will build it. IT Support is the front door for every employee technology need at Anthropic, and this role creates its most visible lane: white-glove support for our executives, their administrative business partners (ABPs), and our board. You'll define what that service looks like: the support model for execs, board, and ABPs, the runbooks behind it, the intake and escalation paths, and the trusted relationships with ABPs and exec staff that make it work. You'll set the bar for discretion and polish as you go. You'll also be the person our leadership reaches when technology gets in the way. The requests that land in this lane range from routine to highly sensitive, and many arrive urgent: an executive locked out minutes before a meeting, an AV issue in a room full of leadership, a board member who needs setup handled quietly and correctly the first time. You own the request end to end and pull in specialist functions or IT Engineering pods as needed. Responsibilities Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage Create exec-support runbooks and SLAs that keep the service consistent as it grows Build trusted rela

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Complex Tax Operations team supports the TaxJar product and broader Tax Operations and Delivery teams by increasing operational effectiveness. The team resolves complex operational issues and escalations while helping the organization to support new capabilities before they scale. What you’ll do We’re looking for an AutoFile Specialist, Tax to manage high-stakes, ambiguous escalations and pave the way for stable operational growth. In this role, you will tackle the challenges that don't have a pre-written playbook—investigating complex anomalies, identifying why they occurred, and coordinating across teams to ensure they don't happen again. You will work at the intersection of problem-solving, cross-functional collaboration, and process improvement to bridge the gap between initial friction and long-term operational resilience. This role is ideal for someone who loves diving headfirst into unstructured problems, connecting the dots between isolated operational issues, and bringing order, clarity, and repeatability to chaotic situations. Responsibilities Own high-risk, cross-functional escalations that do not have a clear playbook Ensure timely follow-through and closure on issues, decisions, and action items Investigate recurring issues and identify root causes Partner cross-functionally to remove blockers and prevent repeat failures Bring clarity to ambiguity by connecting people, data, and context Serve as an escalation partner f

Regulatory Reporting Manager A Career with Point72's Regulatory Reporting Team The Regulatory Reporting team provides governance across all regulatory filings and related obligations globally. The team is responsible for report preparation, generating and coordinating responses for large cross-departmental filings, oversight of technology supporting regulatory filings, identification and implementation automation opportunities, and administering data standards. Regulators include but are not limited to the Securities and Exchange Commission (SEC), Commodities Futures Trading Commission (CFTC), National Futures Association (NFA), Monetary Authority of Singapore (MAS), Financial Conduct Authority (FCA), Securities and Futures Commission (SFC), Kanto Finance Bureau (KFB) and Dubai Financial Services Authority (DFSA). WHAT YOU'LL DO Lead and build a high-performing regulatory reporting team in Warsaw, recruiting, mentoring, and developing technical and regulatory expertise Own end-to-end delivery and governance of the firm’s regulatory filings and submissions across jurisdictions, ensuring accuracy and timely delivery Design and scale robust controls, reconciliations, and workflow processes to reduce risk and support regulatory reviews and audits Drive automation and data quality improvements by partnering with technology and data teams to build reporting pipelines, validation routines, and tooling Manage vendor relationships and external service providers, translating business requirements into clear deliverables and monitoring vendor performance Partner with Compliance, Legal, Finance, Risk, and business units to interpret regulatory obligations, gather requirements, and implement practical reporting solutions Oversee daily transaction reporting, investigate anomalies, and lead incident response, remediation, and root-cause analysis with clear escalation paths Partner on projects with Technology to implement new regulatory requirements and reporting enhancements

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Global Head of Onefluence: WPP The Global Head of Onefluence will own the strategic development, operational excellence and commercial growth of WPP’s advocacy and influencer partnership with (client) across all markets and all product areas. This is not a coordination role; it is a leadership role at a moment of significant change and opportunity. Reporting to: (client) Global Client Leader & WPP Influencer Leader The Role in Detail Global Excellence Own and evolve WPP x (client) global Onefluence approach. Set the framework, standards and ways of working for all regions and markets Operational excellence across all markets. Monitor all aspects of our delivery and ensure issues are isolated and addressed Surface, codify and scale best practice globally Turn market best practice into shared intelligence that raises performance everywhere Provide strategic direction and active support to market leads Guide implementation and be the escalation point for challenges Senior Client Leadership Have trusted relationships with (client)’s key global, regional and local stakeholders Earn trust through

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re Excited About This Opportunity Because You Will… Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contribute id