Escalation Management Manager Jobs

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Global Head of Onefluence: WPP The Global Head of Onefluence will own the strategic development, operational excellence and commercial growth of WPP’s advocacy and influencer partnership with (client) across all markets and all product areas. This is not a coordination role; it is a leadership role at a moment of significant change and opportunity. Reporting to: (client) Global Client Leader & WPP Influencer Leader The Role in Detail Global Excellence Own and evolve WPP x (client) global Onefluence approach. Set the framework, standards and ways of working for all regions and markets Operational excellence across all markets. Monitor all aspects of our delivery and ensure issues are isolated and addressed Surface, codify and scale best practice globally Turn market best practice into shared intelligence that raises performance everywhere Provide strategic direction and active support to market leads Guide implementation and be the escalation point for challenges Senior Client Leadership Have trusted relationships with (client)’s key global, regional and local stakeholders Earn trust through

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re Excited About This Opportunity Because You Will… Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contribute id

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close. Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders. Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts. Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem. Leverage leadership & co-founders: Bring in Sierra's co-founder

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close. Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders. Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts. Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem. Leverage leadership & co-founders: Bring in Sierra's co-founder

Flow Production Tracking Administrator (6-month CONTRACT) This position is for temporary engagement through our staffing partner, Yoh Enterprise Solutions. Candidates must be authorized to work in the United States for this position. Insomniac Games is looking for a Flow Production Tracking Administrator. In this role, the Flow Administrator is responsible for stabilizing and maintaining our Flow Production Tracking (formerly ShotGrid) environment, with an initial focus on the Flow/Jira Bridge that underpins our daily production workflow. Flow is the system of record for production tracking across 300+ users and thousands of tasks per month. The initial scope of the engagement is 6 months, prioritizing bridge stability before expanding to broader Flow improvements. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Stands up a studio-owned instance of the Flow/Jira Bridge so that bridge configuration, deployment, and recovery can be managed internally without dependency on Sony Interactive Entertainment HQ. Stabilizes and maintains the Flow/Jira Bridge as the first priority of the engagement, ensuring data integrity between Flow and Jira. Re-architects the Flow automation and event listener layer for reliability and security, including migration off the current virtual machine to infrastructure that is not prone to unscheduled restarts. Troubleshoots Flow and Jira Bridge issues for internal developers and external development partners; serves as the primary point of escalation when the system is not behaving. Audits and documents the current Flow and Jira Bridge configuration, integration architecture, and recovery procedures. Fixes broken or degraded areas of the Flow pipeline as scoped with pipeline engineering, beginning with the Character workflow. Sets up and improves Flow pipelines for upcoming work, including VFX, and contributes ongoing improvements to the Cinematics pipeline. Administers Flow Production Tracking day-to-day: schema, permissions, page layouts, custom f

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Technology, Data & Intelligence Team Okta’s Technology, Data & Intelligence (TDI) team delivers the systems, tools, and services that power internal operations across the company. From core infrastructure to enterprise platforms, we partner across functions to drive scale, reliability, and innovation through technology. The Staff Site Reliability Engineer Opportunity Okta Federal, Inc. is looking for an experienced Staff TDI Site Reliability Engineer to help build, improve, and maintain our cloud platform services that help Okta support the most sensitive national security missions. The Site Reliability Engineering team delivers foundational infrastructure capabilities that enable corporate engineering teams to operate securely, reliably, and at scale. You’ll play a key role in designing and implementing complex cloud-based engineering enablement systems, while ensuring compliance with strict government requirements. What you’ll be doing Operate and maintain enterprise grade solutions within air-gapped environments. Build, run, and monitor development tools, pipelines, and infrastructure with a security-first mindset. Operate autonomously within secure facilities. Maintain SLOs/SLIs for workloads with no dependency on external monitoring or SaaS tooling. Own runbooks and incident response procedures tailored to limited external escalation paths. Participate in POA&M remediation and support annual/recurring Authority to Oper

Job Title: Service Delivery Lead Banding: 6/7 Location: Oxford Rate: £29.14 - £37.50 Pulse is recruiting experienced Service Delivery Leads for a role in Oxford. Our hourly pay rates are between £29.14 - £37.50. Our Future Health is the UK’s largest ever health research programme – it’s been specifically designed to help people live healthier lives for longer. Volunteers provide physical measurements, blood samples and lifestyle data to help with the discovery and testing of more effective approaches to disease prevention, early detection and treatment. Pulse is proud to be supporting Our Future Health on this pivotal project. Successful Service Delivery Leads will be invited to spend four days at other operating sites to build their understanding of how the service operates. The SDL can observe and learn the entire site process, participant flow and build confidence in delivery, mitigating the risks associated with new leadership deploying new processes. This additional time also ensures a consistent approach to patient experience and embeds behaviours and culture throughout the contract. The shifts are flexible, and you can work from 1 to 2 shifts a week up to full time with the shifts available below: Monday to Friday: 8.15am – 4.45pm Saturday: 8.45am – 4.15pm Sunday: 10.45am – 4.05pm What will your responsibilities be? You will be responsible for providing clinical leadership to Healthcare Assistants/Phlebotomists, focusing on their day-to-day delivery of excellent quality care while ensuring all clinical governance and compliance targets are met. You will help ensure services are safe and delivered seamlessly. In addition to supporting HCA/Phlebotomist breaks, you will oversee staff attendance and scheduling and act as the first point of escalation for operational queries. Benefits Ongoing full-time/part-time shifts available Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you throughout the project Qualifications and Experience Phlebotomy

Job Title: Service Delivery Lead Banding: 6/7 Location: Yorkshire Rate: £29.14 - £37.50 Pulse is recruiting experienced Service Delivery Leads for a role in Yorkshire. Our hourly pay rates are between £29.14 - £37.50. Our Future Health is the UK’s largest ever health research programme – it’s been specifically designed to help people live healthier lives for longer. Volunteers provide physical measurements, blood samples and lifestyle data to help with the discovery and testing of more effective approaches to disease prevention, early detection and treatment. Pulse is proud to be supporting Our Future Health on this pivotal project. Successful Service Delivery Leads will be invited to spend four days at other operating sites to build their understanding of how the service operates. The SDL can observe and learn the entire site process, participant flow and build confidence in delivery, mitigating the risks associated with new leadership deploying new processes. This additional time also ensures a consistent approach to patient experience and embeds behaviours and culture throughout the contract. The shifts are flexible, and you can work from 1 to 2 shifts a week up to full time with the shifts available below: Monday to Friday: 8.15am – 4.45pm Saturday: 8.45am – 4.15pm Sunday: 10.45am – 4.05pm What will your responsibilities be? You will be responsible for providing clinical leadership to Healthcare Assistants/Phlebotomists, focusing on their day-to-day delivery of excellent quality care while ensuring all clinical governance and compliance targets are met. You will help ensure services are safe and delivered seamlessly. In addition to supporting HCA/Phlebotomist breaks, you will oversee staff attendance and scheduling and act as the first point of escalation for operational queries. Benefits Ongoing full-time/part-time shifts available Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you throughout the project Qualifications and Experience Phleb

About the Team DoorDash Labs is an independent team within DoorDash. We're hiring a Senior Operations Associate to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role We are looking for a driven Senior Operations Associate who is excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (2:30-12:30AM MST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to an Associate Operations Manager or Operations Manager on our robotics team in our DoorDash Labs organization. This job is 100% onsite at our Operations Hub in Mesa, AZ with some duties in Chandler and Tempe, AZ. You’re excited about this opportunity because you will… Manage a component of our operations Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues Serve as an escalation path for issues in the field, to include incidents and onsite presence depending on severity Maintain an “and not either or” attitude when it comes to balancing business needs, costs, and safety Be an expert in our autonomous technology and help track and convey changes to it Strive to push metrics and add to them personally We’re excited about you because you have… 4+ years of experience (preferably in the autonomous industry or with strong interest) Managed an operationally efficient team through multiple product phases A proven track record of operating in cross-functional initiatives and succeeding in a complex and fast moving environment An analytical mindset and can deliver actionable recommendations out of complex situations; Proficiency in gSuite, JIRA and SQL is preferred but not essential Notice to Applicants for Jobs Located in NYC

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Technology, Data & Intelligence (TDI) team delivers the systems, tools, and services that power internal operations across the company. From core infrastructure to enterprise platforms, we partner across functions to drive scale, reliability, and innovation through technology. The Staff Site Reliability Engineer Opportunity Okta Federal, Inc. is looking for an experienced Staff TDI Site Reliability Engineer to help build, improve, and maintain our cloud platform services that help Okta support the most sensitive national security missions. The Site Reliability Engineering team delivers foundational infrastructure capabilities that enable corporate engineering teams to operate securely, reliably, and at scale. You’ll play a key role in designing and implementing complex cloud-based engineering enablement systems, while ensuring compliance with strict government requirements. What you’ll be doing Operate and maintain enterprise grade solutions within air-gapped environments. Build, run, and monitor development tools, pipelines, and infrastructure with a security-first mindset. Operate autonomously within secure facilities. Maintain SLOs/SLIs for workloads with no dependency on external monitoring or SaaS tooling. Own runbooks and incident response procedures tailored to limited external escalation paths. Participate in POA&M remediation and support annual/recurring Authority to Operate activities. Support and run mission criti

About the Team DoorDash’s Commerce Platform empowers merchants with the tools they need to grow and operate their businesses. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for retailers across multiple SLAs. The Commerce Platform Logistics team is a sustainable growth team within Commerce Platform. We own Final Mile cost and efficiency, ensuring that DoorDash Commerce Platform is the most cost effective, reliable way for merchants to reach as many customers as possible through their first-party channels. This means expanding product offerings and improving network efficiency to simultaneously reduce fulfillment costs and unblock growth for merchants while providing Dashers with valuable earnings opportunities. About the Role At DoorDash, our goal is to empower local economies. A key part of that mandate is to improve fulfillment efficiency and costs to allow more merchants to scale e-commerce channels. We are looking for a leader with an “and not either/or” mindset who is passionate about driving sustainable growth. As a Senior Associate, Strategy & Operations – Delivery Cost, you will play a key role in analyzing, tracking, and improving fulfillment cost and efficiency, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of network efficiency improvement strategies. Your work will be both strategic and deeply operational. One day, you might be sizing the impact of a change to how we batch orders. The next day, you could be deep diving an escalation from a merchant or dasher and leading an experiment to drive real-world improvements. As the part of this team, you will: Partner with Finance & Strategy to track and analyze fulfillment cost metrics across different lines of business and strategic merchants. Support the development of internal reporting tools to measure and monitor fulfillment cost and efficiency improvement efforts. Partner with Anal

About the Role We’re looking for a Procurement Enablement Lead to improve how employees and stakeholders navigate procurement at OpenAI. This role partners across Procurement, Finance, Legal, Security, Privacy, and Enterprise Technology to simplify workflows, improve guidance, and support scalable procurement experiences across the procurement lifecycle. You’ll translate procurement policies and operational requirements into clearer processes, better-enabled systems, and more intuitive employee experiences that reduce friction while strengthening consistency and controls as OpenAI continues to grow. This role is ideal for someone who combines operational judgment, process design, and strong cross-functional partnership skills. You should be comfortable working in evolving environments where systems and workflows are still being built and continuously improved. A key part of the role will be identifying opportunities to use AI and automation to streamline workflows, reduce manual work, and improve service delivery across Procurement operations. This role is based in San Francisco, CA. We use a hybrid work model of 3 days per week in the office and offer relocation assistance to new employees. In this role, you will: Partner across Procurement, Finance, Legal, Security, Privacy, and Enterprise Technology to improve how procurement work gets requested, routed, approved, and supported across the spend lifecycle. Help design and improve procurement intake, guidance, and workflow experiences that make it easier for employees and stakeholders to navigate procurement processes. Translate procurement policies, operational needs, stakeholder feedback, and operational insights into clear business requirements for workflows, automation, reporting, analytics, and process improvements. Partner with Enterprise Technology and tool owners to support workflow configuration improvements across procurement systems, including approvals, routing, SLAs, escalation paths, exception handlin

Trading Application Support Specialist – Bangkok – (W/M) Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 25 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are currently looking for a Trading Application Support Specialist (W/M), based in Bangkok for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. If you join us, you will: Support Client in the day to day use of our trading platform : Analyze issues or incidents (helping customers to resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes) Define severity and area of the issue Solve the tickets according the require knowledge following the proper process by escalated if needed Address customer requests through resolution or escalation Keep updated the customer about the solving process of their ticket (step, timing) Support local and foreign customers (International context with multinational customers) Contribute to the Implementation of new projects for clients Be responsible of the configuration of the client : be a part of the key value chain : Client Success Manager /Product Owner/PreSales /Sales to ensure a smooth and transparent configuration of the customized platform according to the clients’ requirements Deploy the products at customer’s site (integration)

About the Team The Ads Support Delivery team is responsible for helping successfully operate and grow on our Ads product. This includes technical guidance, troubleshooting complex delivery and monetization issues, and partnering closely with Product, Engineering, Trust & Safety and Go-To-Market teams to resolve customer-impacting problems and improve the platform over time. The team’s mission is to deliver a high-quality customer experience at scale by combining strong human support with automation, self-service, and AI-enabled workflows, while maintaining high operational rigor. About the Role: As a Support Delivery Lead for Ads, you will lead a team responsible for end-to-end support delivery across the ads ecosystem, including campaign setup, delivery, billing, measurement, and policy navigation. You will set the operational bar for quality, responsiveness, and consistency; coach and grow the team; and translate support signals into actionable improvements with Engineering, Product, and Go-To-Market partners. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead and support a team of Ads support engineers, ensuring they have the tools, clarity, and coaching needed to operate at a high bar in a technically complex domain. Set clear expectations and operating standards, run recurring performance reviews, and build development plans that grow both technical depth (ad tech fluency) and customer-facing excellence. Design and continuously improve support coverage for ad buyers, ensuring the team can diagnose delivery issues and monetization and integration issues with equal rigor. Act as the bridge between Support Delivery, Engineering, Product, and Go-To-Market teams. Drive alignment on priorities, escalation paths, launch readiness, tooling improvements and mechanisms to reduce repeated customer pain points. Partner with engineering teams