Escalation Management Manager Jobs

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Engineer will be someone who thrives in autonomy, is deeply curious, innately technical, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Engineer, you'll own the most complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most nuanced investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle complex cases effici

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Cloud Security team is focused on protecting Robinhood’s AWS cloud and providing engineers with foundational security capabilities. It is a major contributor to the company’s least privilege objective to manage network traffic and reduce the level of access that employees have or could obtain through escalation. A Senior Security Engineer on the Cloud Security team is a well-rounded technologist and a deep subject matter expert in cloud security and building security controls on Amazon Web Services (AWS). The ideal candidate for this role will embody and exemplify our Safety First value. This role is based in our Bellevue, WA, Menlo Park, CA, and New York, NY offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do As a Senior Security Engineer you will be part of a team which owns the security posture for cloud infrastructure on which all Robinhood products are built You will build and operate solutions that protect fou

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Engineer will be someone who thrives in autonomy, is deeply curious, innately technical, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Engineer, you'll own the most complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most nuanced investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's Offensive Security team probes our own products, infrastructure, and cloud environment the way a real attacker would. As an Offensive Security Engineer, you will test internal applications and infrastructure, chain findings into realistic attack paths, and work directly with the engineers responsible for the affected systems to get issues closed. A growing part of the team’s work is also developing agentic offensive security tooling: LLM-driven systems that encode operator tradecraft and apply it continuously. You will help in the design of that tooling and prove it out on live assessments. You will also help to coordinate third-party penetration testing engagements, scoping the work with specialized external firms, keeping assessments focused on the risks that matter, and turning their results into concrete remediation. Core Responsibilities Conduct hybrid web application penetration tests that combine source code review with runtime exploitation across our products and internal tooling. Perform external network penetration tests against internet-facing infrastructure, identifying exposed services, misconfigurations, and paths to obtain an initial foothold. Perform internal network and Active Directory security assessments, identifying privilege escalation paths, lateral movement opportunities, and misconfigurations. Assess the security of cloud and containerized infrastructure, including identity, network, and workload configurations. Collaborate with detection engineering to validate telemetry and detection coverage against real-world attack techniques uncovered during engagements. Scope and

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM-10:00 PM (cabs will be provided) You will have the opportunity to Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools Establish a strong network of peers and mentors Gain insight into a $45Bn technology industry that is rapidly transforming Responsibilities Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps Data updates, such a

P - 1381 At Databricks, we are passionate about enabling Data & AI teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for data interaction to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. About the Team The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem. With a strong focus on customer success, we are committed to delivering exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements. We emphasise automation and tooling to enhance troubleshooting efficiency, reduce manual efforts, and improve the overall supportability of the platform and the health of our products. By developing smart solutions and streamlining workflows, we drive operational excellence and ensure a delightful experience for both customers and internal teams. As a Staff Backline Engineer, you will be a technical expert and escalation point for some of the most complex ML/AI issues. You will work across Support, Engineering, Product, and customers to troubleshoot difficult problems, reproduce issues, identify root causes, and drive them to resolution. What You'll Do Serve as a senior escalation point for complex ML/AI issues involving model training, inference, Model Serving, MLflow, Feature Engineering, with knowledge of Spark, Delta Lake, and distributed workloads. Perform deep technical investigations using logs, traces, metrics, profiling, configu

Pulse Nursing is looking for skilled and experienced band 5 and 6 registered ITU (INTENSIVE CARE UNIT) nurses to join our team in Coventry. As an ITU nurse, you'll thrive in a fast-paced environment, working alongside healthcare professionals to deliver exceptional patient care. This role is incredibly fulfilling, allowing you to enhance your clinical skills while positively impacting the lives of patients who rely on your dedicated care. Pulse also offers a range of benefits to support your professional growth. In this current opportunity, you'll enjoy the flexibility to plan ahead by booking shifts in advance, giving you greater control over your schedule. We offer various shift patterns, including full-time equivalent hours in Coventry, with competitive pay ranging from £20.00 to £30.70 per hour. Intensive Care Nurse responsibilities include: Plan, implement and evaluate care Assist patients with their activities of daily living Regular assessment and monitoring of patient’s vital signs Perform different types of observations and use of different monitoring systems Use and ensure working function of varied medical equipment such as ventilators, infusions pumps, feeding pumps, monitors Administer medication via different routes Care for patient receiving invasive and non-invasive ventilation Recognize patient deterioration and timely escalation of care Communicate effectively with members of the multidisciplinary team, patients, and relatives Work as part of a team Make appropriate referrals and Prepare patient for discharge or transfer Keep accurate and timely patient records and follow local policies and procedures. To be considered for this role you will need to have: Valid NMC registration At least 6 months recent UK NHS experience within the ITU Sector Ability to provide a clinical reference as well as covering the last three years of employment. Able to provide an enhanced DBS or documents to apply for one. Right to work within the UK – proof wi

Registered Intensive Care Nurse - London Borough of Harrow Pulse are looking for registered and experienced Band 5 & 6 Registered Intensive Care Nurses in the London Borough of Harrow. At Pulse, we understand that being a Intensive Care Nurse can be challenging. We want to take the hassle out of everything that can feel like a chore, such as booking shifts, completing timesheets, and feeling there’s a lack of stability. We’re here to help ITU Nurses like you, navigate difficult situations and provide support through tough times, so you can focus on the job you love doing. Get the freedom to work how you want, when you want with our flexible shifts available from Monday through to Sunday. With Pulse you can plan ahead with our block bookings, available to book up to 3 months in advance. PAYE £19.00 -£30.77 What you will be doing as a Registered Intensive Care Nurse (ITU) Plan, implement and evaluate care Assist patients with their activities of daily living Regular assessment and monitoring of patient’s vital signs Perform different types of observations and use of different monitoring systems Use and ensure working function of varied medical equipment such as ventilators, infusions pumps, feeding pumps, monitors Administer medication via different routes Care for patient receiving invasive and non-invasive ventilation Recognize patient deterioration and timely escalation of care Communicate effectively with members of the multidisciplinary team, patients, and relatives Work as part of a team Make appropriate referrals and Prepare patient for discharge or transfer Keep accurate and timely patient records and follow local policies and procedures To be considered for this role you will need to have: Valid NMC registration At least 6 months recent UK NHS experience within the ITU Sector Ability to provide a clinical reference as well as covering the last three years of employment. Able to provide an enhanced DBS or documents to apply for one. Right to wo

Become a part of our caring community Humana is looking for Inbound Contacts Representatives to be a part of our Provider Call Center; you are often the first human connection our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Medicare team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps, helping ensure they feel informed and supported. This role is ideal for someone who enjoys helping others and takes pride in delivering a high-quality customer experience. As an Inbound Contacts Representative 2, you will: Handle 40+ inbound calls daily from providers in a back-to-back call center environment Address multiple members and provider needs, including benefit questions, service issues, and general inquiries Escalate unresolved and pending customer grievances Document all interactions, actions taken, and outcomes in internal systems Resolve routine to moderately complex issues by following established guidelines and workflows Identify issues requiring escalation and ensure handoff to the appropriate teams Meet quality, productivity, and customer experience expectations What Success Is: Providers feel heard, supported, and satisfied with their experience You are proactive and resolve issues on the first contact whenever possible Documentation is complete, clear, and compliant Experience empathizing with frustrated customers, and accountability in every interaction Use your skills to make an impact Required: 2+ years of Customer Service experie

Program Manager – Cards Location: Belgium – Brussels About Capco Capco is a global business and technology consultancy specializing in financial services. We help leading financial institutions navigate complex change, improve their operations and deliver transformation across business and technology. Our collaborative and entrepreneurial environment gives you the opportunity to develop your expertise and contribute to projects with a tangible impact. About the Team You will join Capco's financial services consulting team and work with business leaders, technology teams and external partners on a major cards program. The assignment involves close collaboration across an international banking group, bringing together stakeholders with different priorities to deliver a coordinated program. The Role We are looking for an experienced Program Manager to lead the business delivery of a complex cards program. You will take ownership of program planning, governance and delivery, ensuring that objectives, resources, budgets and dependencies remain aligned. You will work closely with senior stakeholders, group-level teams and an external service provider. The role calls for someone who can combine a strategic view with disciplined execution, make informed decisions and maintain momentum across multiple projects and teams. This is a hybrid role based in Brussels, with regular travel to Paris for program and stakeholder meetings. What You Will Do Develop and maintain integrated program plans, aligning milestones, dependencies and delivery priorities across workstreams. Establish and manage program governance, including decision-making, escalation and reporting processes. Prepare and lead program boards and steering committees, presenting progress, risks and decisions clearly. Manage relationships with business and IT stakeholders, international group teams and external suppliers. Monitor delivery against scope, timelines and objectives, and coordinate actions to address

Field Technical Support Representative Description - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. Responsibilities • Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. • Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. • Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. • Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. • Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. • Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. • Identifies opportunities for

About the Team The Technical Success team helps OpenAI’s customers realize meaningful and sustained value from our technology. We partner with customers throughout their journey—from initial exploration and solution design to production implementation and organization-wide adoption. Applied AI Engineers serve as trusted technical partners to customer executives, engineering teams, product leaders, security organizations, and transformation teams. They combine deep technical judgment with strong customer instincts, translating frontier AI capabilities into secure, reliable systems and durable business outcomes. About the Role We are seeking a Manager to build, lead, and develop a high-performing team of Applied AI Engineers supporting our enterprise customers. You will be accountable for the technical success of a broad and strategically important customer portfolio. You will help your team identify high-value opportunities, design and deploy production-grade AI systems, navigate complex technical and organizational constraints, and expand successful implementations across workflows, teams, and business units. This role requires technical depth, people leadership, customer judgment, and operational rigor. You should be comfortable coaching engineers through architecture and evaluation decisions, engaging directly in high-stakes customer situations, and collaborating with Sales, Solutions Engineering, Product, Research, Engineering, Security, and Legal. You will also help define how we serve enterprise customers at scale by developing effective coverage models, reusable implementation patterns, technical enablement, escalation mechanisms, and systems for turning field insights into high-quality product feedback. This role is open in our Singapore office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In This Role, You Will Build, manage, and develop a high-performing team of Applied AI Engineers supporting

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you a seasoned AV Engineer with a collaborative mindset, who thrives in dynamic environments supporting world class AV systems? Are you interested in joining a high performing team with a mission-driven organization that believes in providing safe, comfortable workspaces for their employees? Freddie Mac is seeking a talented Senior Media Services Engineer to join our team! Our Impact: Design, Install, Operate and Support integrated AV systems throughout the McLean campus & Regional offices, elevating the quality of executive and corporate gatherings. Enable Freddie Mac leaders and teams to communicate confidently, with all technical details managed discreetly and professionally by our Media Services team. Foster a culture of excellence in hybrid and in-person meeting experiences. Your Impact: The Senior AV Engineer supports Freddie Mac’s Media Services team by designing, maintaining, troubleshooting, and improving integrated AV systems across the HQ campus and regional offices, including conference rooms, configurable event spaces, executive meeting areas, and hybrid collaboration environments. In coordination with the Chief Engineer, this role serves as a senior technical resource for AV engineering, system reliability, project support, commissioning, documentation, and escalation response. The engineer must be detail-focused, maintain a strong problem-solving posture, and demonstrate the ability to manage multiple on-site projects simultaneously while keeping stakeholders informed and workstreams organized. The positi

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Analyst, Regional Security Operations Center Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Global Safety and Security team are the guardians of our marketplace, dedicated to protecting our people, assets, and reputation. From navigating complex global risks to implementing advanced security technologies and intelligence-led responses, we ensure a safe environment where our teams, partners, and customers can thrive with confidence. We’re looking for an Analyst to join our London team. This is an on-site role. In this role, you’ll serve as the frontline defense during emerging incidents, monitoring systems, executing SOPs, and applying analytical tradecraft to maintain operational resilience across the region. What You’ll Be Doing You’ll be joining the Regional Operations Center (ROC) team. The ROC operates in a high-tempo, 24/7 global operations environment, responsible for real-time monitoring, incident triage, and operational response to protect our people, assets, and operations. Here’s what your day-to-day might look like: Operate the ROC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge. Execute Incident Response: Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation. Apply Analytical Intelligence: Conduct initial fact-finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation. Support Escalation and Handover: Escalate issues exceedi