Incident Management Engineer Jobs

About the Team OpenAI’s Network Engineering team within IT and Security advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient network services. We build and operate the connectivity that supports OpenAI’s offices, labs, campuses, cloud environments, people, and devices. By combining strong network fundamentals with security, reliability, automation, and user-centered design, we enable impactful AI research, corporate operations, and product innovation. About the Role As a Network Engineer at OpenAI, you will design, operate, and continuously improve the global networks that connect our offices, labs, campuses, PoPs, cloud environments, people, and devices. The role spans strategic platform engineering and responsive production operations: you will shape architecture, standards, roadmaps, lifecycle plans, and automation while supporting incidents, escalations, and time-sensitive delivery. Operational signals will inform what we stabilize, simplify, standardize, or automate next. We work backward from user needs, investigate root causes, own outcomes end-to-end, and move quickly without compromising security. We are looking for a versatile engineer who can make pragmatic reliability and security tradeoffs, communicate clearly, and turn recurring operational work into durable platforms, tooling, and standards. You will partner across IT, Security, AppEng, Research, Applied, workplace teams, carriers, and vendors. In this role, you will: Design, implement, and operate secure, scalable enterprise networks across offices, labs, campuses, PoPs, cloud connectivity, and hybrid environments. Set strategic direction for network services through architecture, standards, roadmaps, lifecycle planning, capacity strategy, and measurable reliability outcomes. Own production operations, including on-call, incident response, escalations, and time-sensitive delivery, while protecting user experience,

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK As a Senior Software Engineer on the RippleX Platform Engineering team, you’ll play a critical role in ensuring the reliability, scalability, and security of XRPL infrastructure. The Platform team operates at the intersection of software engineering, infrastructure, and operations—managing critical services, public test environments, and internal developer tooling. With strong foundations in DevOps and GitOps, the team is focused on delivering fully automated, highly available, and cost-efficient systems that enable developer velocity and protect the health of the XRPL ecosystem. In this role, you’ll drive the design and development of platform components and infrastructure services that support distributed, high-throughput systems. You’ll help evolve core systems through automation, monitoring, and incident response, while influencing technical direction and mentoring other engineers. WHAT YOU'LL DO Design and implement scalable and resilient infrastructure supporting production-grade XRPL services and public blockchain networks. Build automation for infrastructure lifecycle, CI/CD workflows, and deployment pipelines using tools like Terraform, Helm, and GitHub Actions. Develop systems and services that support observability, secre

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform. Your primary responsibility will be managing and resolving L2 incidents and the technical development and delivery of run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items. This role requires a hands-on, customer-focused individual with strong problem-solving skills who can manage platform support, troubleshooting, and system administration in a fast-paced, collaborative environment. You will also have opportunities to expand your skillset in many different directions within the ServiceNow ecosystem. WHAT YOU'LL DO Incident Monitoring & User Support: Provide second tier support for ServiceNow Actively monitor incident queue for escalations from the L1 teamTroubleshoot and resolve L2 issues related to ServiceNow (CMDB, CSM, WSD, ITSM, HRSD, LSD, among others) and L2 issues regarding ServiceNow integrations (SAP, Workday, NICE InContact, among others) Escalate complex or unresolved issues and requests for enhancement to the appropriate L3 teams, ensuring prompt follow-up and, when possible, a resolution.Maintain strong communication with users, providing clear guidance, solutions, and updates on issue resolution or feature requests.Participate in L2 on-call rotation to respond to critical incidents raised from the primary L1 on-call team in off-hours Run the Busine

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Infrastructure organization builds and operates the distributed systems that train, serve, and secure our AI models. That includes data pipelines, some of the largest Kubernetes clusters in the world, and the databases, observability, and developer tooling that every other team at Anthropic depends on. As a Staff Software Engineer on the Infrastructure team, you'll scope and lead complex, multi-month infrastructure projects, make the architectural decisions other engineers build on, and work with research and product teams to build systems that keep pace as their needs change. Team placement happens after the interview process, based on your interests and experience alongside organizational needs. This helps us match you with the team where you'll have the most impact. Key responsibilities Independently scope and lead complex, multi-month infrastructure projects, from an ambiguous starting point through to a production system Make architectural decisions that shape the foundation other engineers and teams build on Drive alignment on technical direction across teams, working through ambiguous problem spaces Partner with research and product teams to understand their infrastructure and compute needs, and turn them into technical designs Own the reliability, scalability, and security of the systems you build as usage and complexity grow Set technical strategy and standards for your team's infrastructure Build and improve operational processes such as incident response, postmortems, and on-call rotations, so the team learns from every incident Mentor other engineers and help raise the technical bar for the team

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Baseten's engineers want to work in an AI-first way. What's missing isn't enthusiasm — it's the platform underneath it. Today everyone assembles their own agent config, context files, and MCP servers, so the good patterns stay trapped in individual setups instead of becoming defaults everyone inherits. You'll build that platform: the agent configurations tuned to our monorepo, the context and tooling layer that makes agents competent in our codebase, the evals that tell us which approaches actually work, and the rollout mechanics that get a new engineer productive with agents in week one. You are not here to mandate how engineers use AI — you're here to make the good path the easy path. Success looks like teams adopting what you build because it beats what they'd cobble together themselves, not because a policy requires it. Platform engineer, not AI evangelist. Ship infrastructure, measure it, kill what doesn't work, let adoption be the referee. The playbook for AI-first SDLC doesn't exist at any company yet. You'll write ours. EXAMPLE INITIATIVES Agent substrate — Repo-level context infrastructure that makes agents competent in our codebase ( CLAUDE.md/AGENTS.md conventions, architecture and domain context, and the tooling to keep it accurate as code moves). Internal MCP servers giving agents scoped access to CI, observability, incident tooling, deployment state, and docs. Shared skills, subagents, and hooks th

Opportunity Overview: We are seeking a Lead Software Engineer to join our Integrations team, designing, developing, and scaling highly available healthcare integration systems that support prior authorization workflows across providers, payers, and delegated entities. You'll lead a fast-paced, autonomous, agile team of engineers building and operating a growing enterprise integration platform — driving technical excellence at the intersection of healthcare interoperability and modern distributed systems. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Provide technical leadership across architecture, system design, platform scalability, reliability, and operational excellence Design and build scalable, resilient, high-performing systems supporting critical enterprise integrations Lead development of secure integrations with internal, external, and third-party platforms Design event-driven, distributed architectures and drive cloud infrastructure and CI/CD automation Establish monitoring, observability, and incident response practices, and lead resolution of production issues Partner cross-functionally with product, operations, data, security, and business stakeholders on agile delivery Mentor engineers and contribute to hiring, coaching, and career development What you’ll need: 8+ years building and supporting scalable enterprise applications and distributed systems Hands-on experience integrating external APIs/third-party systems and building automated testing frameworks required Expertise in authentication/authorization frameworks, secure API design, and access control required Experience with data modeling across relational/non-relational databases, observability tooling, and event-driven architecture required Healthcare technology/prior authorization experience, interoperability standards, or experience in other highly regu

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Role Affirm is building its own bank — and this role is one of the most senior individual-contributor seats on the engineering team that runs it. We're looking for a Staff Software Engineer to be a technical anchor for a deliberately small, AI-native team that owns the systems behind Affirm's bank: vendor-integrated banking infrastructure, the data platform, and the operational tooling that holds it all together. You'll set technical direction across that surface area, own the hardest problems on the team — including the Bank ↔ Affirm Inc integration boundary — and operate with direct exposure to senior bank and Affirm leadership. This is a rare opportunity to shape a new business from its very first systems — a startup-like build inside an established company — at a level of ownership that goes beyond delivering your own projects. As a Staff engineer here you set the bar: the architecture, the standards, and the technical strategy that the rest of the team builds against. The team is small and AI-native, the surface area is broad, and the decisions you make carry far — every system you ship serves real customers under a real bank charter, and the patterns you establish determine what the bank becomes. What You'll Do Set technical direction across the bank's systems. Own the medium-to-long-term technical strategy for the bank's core surfaces — cloud infrastructure, data platform, core banking configuration, CI/CD, networking, and the Bank ↔ Affirm Inc integration — and make the architecture calls the rest of the team builds against. Generalist breadth is expected; you go deep where the risk is highest. Own the hardest problems end-to-end. Personally design, build, integrate, and operate the most ambiguous and highest-stakes pieces of the stack, and own incident response for them.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Analyst to support and continuously improve the tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will work at the intersection of operations and technology, helping scale tooling, improve operational workflows, and ensure agents across global vendor sites have the tools they need to operate efficiently. You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will contribute to building and maintaining a robust suite of agent tooling by supporting systematic changes, identifying improvement opportunities, and delivering exceptional service to internal stakeholders. Work Schedule : This role is currently aligned to a 2:00 PM to 11:00 PM IST schedule. As part of supporting a 24×7 operational environment, working hours may change based on business requirements, and you should be flexible to work across rotational shifts, including weekends and holidays, as needed. YOU WILL Administer and configure applications – including Zendesk, Absorb, Jira,

JOB TITLE Observability Engineer A CAREER WITH POINT72'S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU’LL DO Design observability capabilities that give engineering teams clear insight into application health, platform performance, and issues affecting users Build scalable collection pipelines for metrics, logs, and traces across cloud-based and on-premises environments Develop actionable alerting standards that reduce noise, shorten incident response, and highlight the most important signals Partner with application and infrastructure teams to define service health indicators and improve operational readiness before production launches Automate monitoring configuration, dashboard deployment, and reliability checks to support consistent observability across the technology environment Analyze production incidents to identify telemetry gaps and improve detection, diagnosis, and recovery Create dashboards and reporting views that help teams understand trends, capacity risks, and reliability outcomes Establish practical observability

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a backend engineer, you’ll design and build scalable, high-performance systems that power subscriptions infrastructure, new monetized products, user growth, and creator monetization. You’ll work on mission-critical infrastructure that processes millions of transactions, optimizes user acquisition and retention, and enables creators to earn a living through their content. This is a unique opportunity to make a large-scale revenue impact while creating products that users and businesses love. RESPONSIBILITIES: Design and build large scale search infrastructure (real-time indexing, serving, and data pipelines) that handles massive write and query loads with strict latency and reliability requirements Go deep into search internals (indexing, query execution, and relevance) and help shape the technical direction of the core search infrastructure Operate production services end to end, including monitoring, debugging, incident response, and performance optimization Lead and drive incident responses and recovery with your peers. Review and contribute to incident postmortems and hold a high bar for the same BASIC QUALIFICATIONS: 5+ years developing large-scale infrast

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Software Engineer on Twilio’s platform engineering observability team. About the job This position is needed to help our platform engineering observability team. Twilio is undergoing a large-scale observability transformation—and you can help shape the foundation. Observability is a strategic pillar and a key enabler for faster incident response, deeper customer-centric insights, and more cost-effective platform operations. As a Software Engineer on the Platform Observability team, you’ll play a critical role in re-architecting how telemetry flows and is utilized through Twilio—making it structured, accessible, affordable, and actionable. Over the next 3 years, Twilio is rebuilding nearly every component of our observability platform, from data collection to real-time analytics. You will drive core initiatives that shift Twilio from fragmented tooling and wasteful data sprawl to a unified, OpenTelemetry-first observabil

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role summary This role is responsible for making sure customers can pay successfully and that the business is not losing revenue through avoidable payment failures. This role will identify issues, bring the right teams together and ensure that changes are implemented and measured. Role purpose Will be responsible for ensuring that all payment methods, payment providers and checkout journeys operate to an optimal standard across the business. The role will monitor payment acceptance, identify performance issues and opportunities, and work with payment service providers, acquiring banks, technology teams, product teams and commercial stakeholders to improve successful payment completion and reduce avoidable customer friction. The successful candidate will take ownership of payment-performance reporting, incident escalation and optimisation activity, ensuring that issues are identified quickly, investigated thoroughly and converted into measurable improvements in revenue and customer experience. Key responsibilities Payment performance monitoring Monitor payment performance across cards, digital wallets, PayPal, BNPL and other alternative payment methods. Track authorisation, acceptance and completion rates by brand, market, payment method, provider, issuer, device and customer journey. Identify deterioration, unusual trends and performance gaps requiring investigation. Develop appropriate alerts and thresholds so material payment issues

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role summary This role is responsible for making sure customers can pay successfully and that the business is not losing revenue through avoidable payment failures. This role will identify issues, bring the right teams together and ensure that changes are implemented and measured. Role purpose Will be responsible for ensuring that all payment methods, payment providers and checkout journeys operate to an optimal standard across the business. The role will monitor payment acceptance, identify performance issues and opportunities, and work with payment service providers, acquiring banks, technology teams, product teams and commercial stakeholders to improve successful payment completion and reduce avoidable customer friction. The successful candidate will take ownership of payment-performance reporting, incident escalation and optimisation activity, ensuring that issues are identified quickly, investigated thoroughly and converted into measurable improvements in revenue and customer experience. Key responsibilities Payment performance monitoring Monitor payment performance across cards, digital wallets, PayPal, BNPL and other alternative payment methods. Track authorisation, acceptance and completion rates by brand, market, payment method, provider, issuer, device and customer journey. Identify deterioration, unusual trends and performance gaps requiring investigation. Develop appropriate alerts and thresholds so material payment issues

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Purpose The Facilities Operations Manager is responsible for continuous, safe, and compliant operation of all fab facilities and critical utilities supporting semiconductor manufacturing. This includes bulk and high-purity gas distribution systems, chemicals, Ultra‑Pure Water (UPW), wastewater treatment, HVAC and cleanroom environmental control, electrical systems, and building infrastructure in a 24×7, This role directly impacts yield, uptime, safety, and customer audit outcomes . Core Responsibilities Fab Facilities & Critical Utilities Operations Lead operations of bulk & specialty gas systems, chemical distribution systems, UPW, process cooling water, wastewater treatment, Electrical System, Building Infrastructure HVAC, and cleanroom environmental systems . Ensure continuous availability of all utilities required for Manufacturing with minimal production impact. Own facility incident response and serve as first responder for site‑wide facilities events. 2. Cleanroom & Environmental Control Maintain clean room temperature, humidity, pressure, and contamination control within fab‑defined limits. Coordinate filter maintenance, airflow verification, and critical environmental alarms to protect yield‑sensitive operations. Support particulate, AMC (Airborne Molecular Contamination), and vibration control programs aligned with fab standards (as referenced

Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including frontier model training, enterprise adoption, defense applications, and autonomous vehicles. Our mission is to develop reliable AI systems for the world's most important decisions We're looking for a Senior AI Product Manager to build and own Scale's Cybersecurity portfolio — the data, environments, and evaluations frontier labs use to train and measure security capability in their models. This is a build role: you will define the strategy and standards for a product line that does not exist yet. Security is where the hardest problems in agentic AI now sit. An agent that can find a vulnerability, prove it reproduces, and patch it without breaking the system is doing work that takes a skilled human days. Measuring that honestly requires reproducible execution environments at scale and practitioners who have actually done the work. Scale has the first, proven across SWE-Bench Pro, SWE Atlas, and our contributions to the Terminal-Bench lineage. You will build the second. You Will Own the roadmap and strategy for Scale's Cybersecurity portfolio across training data, RL environments, agentic task suites, and evaluation products — and stand the product line up end to end, from task taxonomy and sourcing through pricing and first external release. Define the capability map we train and measure against: vulnerability discovery, proof-of-concept reproduction, patch generation and regression safety, secure code review, supply-chain analysis, malware and binary analysis, detection engineering, and incident triage. Make the strategic call on where Scale competes across the offense–defense spectrum — which capabilities we build training data for, which we only measure, and which we decline. Partner with ML researchers and security practitioners on task specifications, grader design, and verifiable rewards, holding to execution-grounded verification wherever possible: a task c