Incident Management Engineer Jobs

About the Team ChatGPT relies on a large and growing GPU fleet to serve inference workloads reliably and efficiently. We develop the systems and tools that make it possible to introduce new models, manage production deployments, respond to operational issues, and use infrastructure effectively at scale. Our work spans distributed systems, platform engineering, infrastructure automation, and developer experience. We partner closely with research, infrastructure, and product teams to make model deployment more reliable, more efficient, and easier to manage. About the Role We are looking for a software engineer with experience building or operating large-scale production systems. You will design and develop systems that support the model lifecycle in production, including deployment orchestration, configuration management, operational automation, reliability, and capacity management. You will help transform complex operational processes into scalable platform capabilities that enable teams across OpenAI to deploy and manage models with greater confidence and less manual effort. This role is a good fit for engineers who enjoy solving complex operational problems and building software that makes production infrastructure easier to run at scale. In This Role, You Will Build and evolve the platform used to deploy, configure, and manage models across ChatGPT. Develop systems for deployment orchestration, model rollouts, operational visibility, and production readiness. Create abstractions and tooling that simplify complex infrastructure and improve the developer experience. Automate operational workflows, including incident detection, diagnosis, mitigation, and recovery. Improve the reliability, scalability, and efficiency of model deployments and the infrastructure that supports them. Build systems that support capacity planning, resource allocation, and infrastructure utilization. Partner with research, infrastructure, and product engineering teams to identify common chal

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Responsibilities: SUPPORT CUSTOMERS AND DEBUG FIRMWARE Customer engineering support: Act as the primary technical escalation point for Security Firmware on SSD products — triage, prioritize, and drive customer reported security issues to closure within committed response times Security feature enablement: Guide customers through the configuration, integration, and validation of SSD security features; including, but not limited to: TCG Opal/Pyrite/Ruby and Enterprise SSC, ATA and NVMe security commands, self-encrypting drive operation, secure boot and signed firmware update, sanitize and cryptographic erase, key management, and device attestation Debug and root cause analysis: Reproduce customer, qualification, and field failures in the lab; analyze firmware logs, traces, and bus captures; debug Security Firmware source; and deliver documented root cause and corrective action Firmware fixes and validation: Develop, unit test, and functionally validate targeted Security Firmware changes and customer specific configurations and builds, ensuring each change meets the security, functional, performance, and quality/reliability requirements of the technical spec matrix before release Vulnerability and incident response: Assess the impact of reported vuln

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Safety Engineer at Micron Technology , you will focus on the prevention of unplanned events that have the potential to harm people, property, or the environment at a large semiconductor manufacturing location in New York . In addition, you will continuously evaluate operations to ensure compliance with applicable laws. You will perform technical evaluations of work areas, equipment, and operational procedures to identify hazards and ensure proper safety controls remain in place. You will work with a talented group of managers, supervisors, employees, engineers, and technicians to continuously improve safety programs that allow Micron to achieve world-class safety performance. The Safety Department supports Construction Expansion and Manufacturing across the New York Micron site . Our mission is to foster an incident- and injury-free workplace by implementing a robust Safety Management System and embracing the belief that all incidents and injuries are preventable. We are committed to creating an environment where every team member goes home healthy and safe each day—and works in a culture built on dignity, respect, and care. Responsibilities Support construction and tool‑installation activities to ensure EHS requirements are met Lead task and process hazard analyses and risk assessments Review building and system designs for safety‑by‑design alignment Develop and improve safety programs, procedures, and training Conduct site s

AI agents are transforming the way developers interact with software - and databases are no exception. We're seeking a Senior Software Engineer to join our AI Interfaces team within AI Builder Experience (ABX), where you'll provide technical direction, shape architecture, and build the core products that make it seamless for developers and AI agents to work with MongoDB. Our team owns the surfaces through which humans and agents connect to MongoDB - including the MongoDB MCP Server, Agent Skills, our Intelligent Assistant Platform, and purpose-built agents. In short: if it's how an agent talks to MongoDB, we're building it. This is a new team charting new territory, and as a Senior Software Engineer here, you'll be right at the frontier - building the technologies that let AI applications and agentic workflows work seamlessly with MongoDB at scale. You'll integrate with fast-moving, often unproven technologies, make pragmatic calls in the face of ambiguity, and own high-visibility projects end to end with minimal guidance. We're looking for product-minded engineers who thrive on autonomy and take pride in shipping. MongoDB engineering teams pride themselves on building high-quality software and living our cultural values every day - we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. This position requires participation in a 24/7 on-call rotation to ensure business continuity and incident response capabilities. This role can be based out of our Gurugram office. Position Expectations Work closely with research, product management, product engineering, product design, peers, as well as other teams within the company to define the first version and future evolution of our AI interfaces Design, build, and deliver well-tested core pieces of the platform - including the MongoDB MCP Server, Agent Skills, the Intelligent Assistant Platform, and purpose-built agents - in collaboration with othe

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are seeking an experienced EHS Safety Engineer to provide enterprise-level leadership for global safety operations, performance management, governance, and strategic program execution. This role is responsible for defining and driving the Global Health & Safety roadmap, performance framework, digital enablement strategy, and governance systems that support continuous improvement and proactive risk reduction across the organization. The person will serve as a trusted advisor and authority in safety performance management while acting as the primary interface between the Health & Safety organization and the Global EHS Program Management Office. Responsibilities Own and manage the Global Health & Safety multi-year portfolio and roadmap, including initiative prioritization, resource planning, risk management, governance, benefits tracking, and executive reporting. Lead the enterprise Health & Safety performance management framework, including critical metric selection, governance, target setting, reporting standards, and performance evaluation. Establish and maintain global governance processes for leading and lagging safety indicators, ensuring consistency in definitions, calculations, data quality and reporting requirements. Partner with program owners, engineering teams, EHS professionals, IT, and business leaders to translate strategy into scalable programs, sustainable controls, and measurable outcomes. Analyze safety, incident, audit, workforce, and operational d

Scale AI’s Public Sector business is growing quickly as government agencies adopt AI to support critical national security, defense, and public sector missions. We are seeking a hands-on Engineering Manager to lead our Frontier AI Infrastructure team within Public Sector Engineering. This is a 50/50 role : you'll spend roughly half your time writing and reviewing code, and half your time leading, coaching, and growing a small team of engineers. Your team owns the model inference layer — enabling state-of-the-art models, debugging the latest AI tools, managing networking, debugging latency, and tracking pricing/usage metrics for AI models. You'll lead technical discussions on the frontlines with cloud vendors and customers to deliver on critical contracts and debug platform issues, and you'll partner upstream with Product to catch issues before they break, moving the team from "infra-only debugging" to proactive integration testing. You will: As a manager - 50/50 management and hands on coding experience. Lead, coach, and grow a team of engineers — own hiring, onboarding, performance, and career development. Set technical direction and quarterly priorities for the inference layer, and hold the team accountable to delivery on customer and contract commitments. Run the operational rhythm of the team: sprint planning, on-call rotation, incident review, and postmortems. Partner with Product, Program, and Deployed Engineering leadership to translate customer and mission requirements into roadmap. Represent the team in customer engagements and vendor escalations, including with government stakeholders. Design and implement secure, scalable backend systems for Public Sector customers, leveraging Scale's modern cloud-native AI infrastructure. Own services and systems alongside your team, define their long-term health goals, and improve the health of surrounding components. Stay in the code: review PRs, debug production issues, and take on meaningful technical wor

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Security Platform builds and operates the technology at the intersection of security, privacy, software engineering, and data engineering. As a Senior Engineering Manager, Security Platform, you will guide a diverse group of software engineers to build critical tools and automation solutions used across Twitch. You will report to the Director of Security, Identity, and Privacy Platforms. You will manage engineers responsible for operating our security data platform handling billions of weekly events, a multi-petabyte data lake, and numerous analysis tools that provide critical data across the organization to support important security programs. You will also lead engineers responsible for writing software to accomplish security at scale through automation, libraries, and services. With this team, you will lead the full software development lifecycle from product discovery, roadmap prioritization, and execution. Programs you support will include Fraud, Service-to-Service Auth, Detection and Incident Response, Vulnerability Management, Engineering Intelligence, and Privacy. You are experienced in software and data engineering, you bring awareness of the industry's cutting edge, and you're passionate about security. If this sounds accurate, come join us! You can work from San Francisc

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Security Platform builds and operates the technology at the intersection of security, privacy, software engineering, and data engineering. As a Senior Engineering Manager, Security Platform, you will guide a diverse group of software engineers to build critical tools and automation solutions used across Twitch. You will report to the Director of Security, Identity, and Privacy Platforms. You will manage engineers responsible for operating our security data platform handling billions of weekly events, a multi-petabyte data lake, and numerous analysis tools that provide critical data across the organization to support important security programs. You will also lead engineers responsible for writing software to accomplish security at scale through automation, libraries, and services. With this team, you will lead the full software development lifecycle from product discovery, roadmap prioritization, and execution. Programs you support will include Fraud, Service-to-Service Auth, Detection and Incident Response, Vulnerability Management, Engineering Intelligence, and Privacy. You are experienced in software and data engineering, you bring awareness of the industry's cutting edge, and you're passionate about security. If this sounds accurate, come join us! You can work from San Francisc

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvements. Measure whether your work improves adoption, conversion, opera

About Hexnode Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Role Overview We are seeking a AWS Operations Specialist to manage and maintain our cloud infrastructure and device ecosystems. This is a highly operational, execution-focused role—not an architecture position. The ideal candidate has 2 to 4 years of experience executing infrastructure as code, monitoring environments, and following documented playbooks to keep our systems secure and resilient. Because this role handles secure environments, candidates must be US Citizens and capable of passing a comprehensive federal background check. Key Responsibilities Infrastructure Execution: Run, maintain, and execute existing Terraform and Ansible scripts to deploy and update infrastructure. GovCloud Monitoring: Actively monitor our AWS GovCloud dashboards, keeping a close eye on system health, performance metrics, and security baselines. Mobile Device Management: Manage Android Enterprise kiosk configurations, ensuring secure deployments and smooth device operations. Incident Response & Triage: Respond swiftly to operational alerts by strictly following our documented team playbooks. Escalation: Identify anomalies or issues that fall outside established, documented procedures and escalate them accurately to the engineering team. Required Qualifications & Profile Citizenship: Must be a US Citizen (required for GovCloud infrastructure management). Background: Must be able to successfully clear a rigorous federal background investigation. Experience: 2 to 4 years of hands-on experience in a technical operations, DevOps, or SysAdmin role. Technical Familiarity: Comfort executing/running Terraform and

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the Exa team and lead the charge in redefining enterprise storage by unifying block, file, and object protocols across hybrid-cloud environments. You will combine deep technical expertise in distributed systems with hands-on people leadership to guide architectural decisions and mentor high-impact engineers. This is a unique opportunity to build new engineering teams from the ground up and drive industry-leading innovation alongside Product and Architecture partners. Your work will directly impact how customers consume, scale, and operate mission-critical storage infrastructure. WHAT YOU'LL DO Establish and scale a new engineering organization focused on critical Exa platform services, ensuring a foundation of long-term success, technical excellence, and a high-performing culture. Own the successful delivery of complex, high-scale engineering features for the Exa platform, ensuring world-class security, reliability, and availability across multi-array and hybrid-cloud deployments. Define the technical vision and execution roadmap in close partnership with Product Management and Architecture, translating customer needs into a measurable business impact for Pure Storage. Drive a culture of operational rigor, owning the refinement of engineering processes around observability, CI/CD, and incident response, while actively mentoring the next generation of technical leads. WHAT YOU BRING Leadership and Scaling: Pro

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Senior Staff Security Engineer The Senior Staff Security Engineer owns current and target-state data architectures and reporting while also designing, implementing, and monitoring cloud (AWS/GCP) infrastructure security controls; deploying, securing, configuring, and operating SIEM and other security resources; identifying, triaging, and remediating infrastructure and web vulnerabilities; leading incident triage and external-researcher engagement; mentoring junior staff; and helping shape secure, scalable approaches for AI-enabled tooling, automation, and emerging product capabilities. Role summary and core responsibilities 6+ years of relevant experience Candidates must demonstrate proficiency in cloud security, network security, URL filtering, common security frameworks, and CVE lifecycle management Prac