Incident Manager Jobs

The Global Safety & Security Team falls under the Operations Team that runs many day-to-day operational functions that help keep our employees safe, happy and productive. We work closely with leadership and employees to ensure that Datadog continues to scale rapidly, yet smoothly and remains a fantastic place to work. We’re seeking an experienced team member to join our growing global team and play a critical role in keeping Datadogs and its assets safe and secure. You will work directly with the Global Head of Global Safety & Security and cross-functional teams to support safety and security operations across the enterprise. Ideal candidates will be passionate about leadership, security operations, building programs, workplace health and safety, project management, customer service and collaboration. This position is based in our Sydney or Singapore office and will require domestic and international travel. The role will focus particularly on developing our safety compliance, security program development and maturity, incident, investigations and crisis management programs. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage day-to-day global safety and security operations for Datadog’s regional offices in APAC, including its co-working locations and assist with global safety and security initiatives. Providing ad-hoc coverage for the EMEA and AMER region may be required at the discretion of the Global Head of Global Safety & Security. Oversee a variety of responsibilities, including investigations, health and safety compliance, security risk management, travel safety, event security, budgeting, crisis management, emergency response, property loss management and global safety and security system management. Enforce Datadog’s s

The Global Safety & Security Team falls under the Operations Team that runs many day-to-day operational functions that help keep our employees safe, happy and productive. We work closely with leadership and employees to ensure that Datadog continues to scale rapidly, yet smoothly and remains a fantastic place to work. We’re seeking an experienced team member to join our growing global team and play a critical role in keeping Datadogs and its assets safe and secure. You will work directly with the Global Head of Global Safety & Security and cross-functional teams to support safety and security operations across the enterprise. Ideal candidates will be passionate about leadership, security operations, building programs, workplace health and safety, project management, customer service and collaboration. This position is based in our Sydney or Singapore office and will require domestic and international travel. The role will focus particularly on developing our safety compliance, security program development and maturity, incident, investigations and crisis management programs. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage day-to-day global safety and security operations for Datadog’s regional offices in APAC, including its co-working locations and assist with global safety and security initiatives. Providing ad-hoc coverage for the EMEA and AMER region may be required at the discretion of the Global Head of Global Safety & Security. Oversee a variety of responsibilities, including investigations, health and safety compliance, security risk management, travel safety, event security, budgeting, crisis management, emergency response, property loss management and global safety and security system management. Enforce Datadog’s s

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Own the service-management processes and quality for the M365 estate, ensuring consistent, well-governed operations and continuous improvement across the Kyndryl-delivered service. What you'll be doing: Define and maintain M365 service-management processes and standards. Govern Kyndryl process adherence, SLAs and service quality. Own service reporting, reviews and continuous improvement. Drive problem management and root-cause elimination. Support audits, compliance and governance. Coordinate day-to-day delivery with Kyndryl run teams across incident, request and problem management. Govern operational SLAs and KPIs and drive partner service improvement. Manage operational escalations and ensure low-risk, well-controlled change. What you'll need: Service management and process design for M365. ITIL and continual-service-improvement practice. Vendor governance and SLA reporting. Data analysis and reporting. Stakeholder management. Proven experience leading operational teams for the relevant platforms. ITIL / service-management experience and a vendor-coordination track record. Relevant

Opportunity Overview: We are seeking a Senior Engineering Manager to lead our Review Engineering team — roughly 20+ engineers across three squads in the US and India — building the workflows and capabilities that let clinical operations staff deliver care at scale, efficiently and with high quality. Leading through dedicated technical leads on each squad, you'll own the reliability and technical direction of Review's systems while partnering closely with Product, Design, Security, Clinical Operations, and peer engineering teams on shared platforms. This is an opportunity to shape a growing, business-critical part of Cohere's platform and to grow the next generation of engineering leaders in health technology. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Lead 20+ engineers across multiple agile squads (US and India) through dedicated technical leads Own production reliability for Review-owned systems — incident response, root-cause RCAs, and cross-functional tiger teams for major incidents Set technical vision and provide leadership across design and sprint processes, partnering with Staff Engineers Drive delivery transparency through sprint metrics, catching risk early and informing data-driven interventions Partner with Product, Design, Security, Clinical Ops, and peer engineering teams (including our Hyderabad group) on shared systems and initiatives Own hiring, leveling, and career growth for direct reports and their leads; help attract and retain top talent Build a culture that grows early-career engineers into future health-tech leaders, with a bias toward team autonomy Champion testing, quality, and security practices in a regulated (HIPAA/SOC2) environment What you’ll need: 5+ years managing software engineering teams in a fast-paced, agile environment, including 3+ years leading multiple teams through technical leads or managers Exper

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We are seeking an experienced Sr. Manager of Security Operations, reporting to the Director of Security, to lead our exceptionally talented Security Engineering team. Vanta’s Security Operations team provides essential security operational services, including configuring, monitoring, and maintaining our security tools and infrastructure. You’ll be responsible for leading the Security Operations team and assisting with incident response, setting our detection and response strategy, and assisting with investigations. You’ll also work cross-functionally to ensure we maintain compliance and improve our secure maturity. What you’ll do as a Sr. Manager, Security Operations at Vanta: Lead and grow a team of the best security operations analysts in the world, with a view of security that is AI-first, human-centric, and trust-based. Help define the strategy for Vanta’s security operations team, and empower the team to implement robust security protocols and stay ahead of emerging threats. Leverage AI to improve efficiency of team processes, and improve the maturity of the overall security program. Lead and drive incident response from detection, remediation, to prevention Identify, develop, and implement new processes in our security operations program Identify new technologies and emerging threats for our organization, and plan a technology-driven approach to addressing new risks How to be successful in this role: Strong leadership experience in security and an ability to lead a global team from a foundation of transparency and trust. Strong security operations experience, with emphasis on implementing security controls in a SaaS and c

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Security Program Manager Adyen is looking for a Security Program Manager to join the Tech Regulatory team within the first line of defense. The Tech Regulatory team ensures that the platform is secure, reliable and compliant with all global regulatory requirements. As a Security Program Manager, you are responsible for ensuring that our products and services comply with security regulations and laws. You actively engage, bring together, and communicate with people from various teams to be successful in ensuring continued compliance of products and services and you manage multiple security compliance programs such as PCI-DSS and PCI 3DS. What you'll do Program Management: Manage programs across multiple domains - for example responsible for program managing the PCI-DSS and PCI 3DS certifications in addition to supporting security on regulatory requirements surrounding a broad set of security risk domains for example security detection and monitoring, data loss prevention, vulnerability management and three core operational risk domains as your team’s core anchor: Incident Management, Change Management, and Business Continuity Management Defining standards and ensuring frameworks withstand internal and external scrutiny Operational Design: Translate complex regulatory requirements into actionable operational program desig

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role summary This role is responsible for making sure customers can pay successfully and that the business is not losing revenue through avoidable payment failures. This role will identify issues, bring the right teams together and ensure that changes are implemented and measured. Role purpose Will be responsible for ensuring that all payment methods, payment providers and checkout journeys operate to an optimal standard across the business. The role will monitor payment acceptance, identify performance issues and opportunities, and work with payment service providers, acquiring banks, technology teams, product teams and commercial stakeholders to improve successful payment completion and reduce avoidable customer friction. The successful candidate will take ownership of payment-performance reporting, incident escalation and optimisation activity, ensuring that issues are identified quickly, investigated thoroughly and converted into measurable improvements in revenue and customer experience. Key responsibilities Payment performance monitoring Monitor payment performance across cards, digital wallets, PayPal, BNPL and other alternative payment methods. Track authorisation, acceptance and completion rates by brand, market, payment method, provider, issuer, device and customer journey. Identify deterioration, unusual trends and performance gaps requiring investigation. Develop appropriate alerts and thresholds so material payment issues

Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including frontier model training, enterprise adoption, defense applications, and autonomous vehicles. Our mission is to develop reliable AI systems for the world's most important decisions We're looking for a Senior AI Product Manager to build and own Scale's Cybersecurity portfolio — the data, environments, and evaluations frontier labs use to train and measure security capability in their models. This is a build role: you will define the strategy and standards for a product line that does not exist yet. Security is where the hardest problems in agentic AI now sit. An agent that can find a vulnerability, prove it reproduces, and patch it without breaking the system is doing work that takes a skilled human days. Measuring that honestly requires reproducible execution environments at scale and practitioners who have actually done the work. Scale has the first, proven across SWE-Bench Pro, SWE Atlas, and our contributions to the Terminal-Bench lineage. You will build the second. You Will Own the roadmap and strategy for Scale's Cybersecurity portfolio across training data, RL environments, agentic task suites, and evaluation products — and stand the product line up end to end, from task taxonomy and sourcing through pricing and first external release. Define the capability map we train and measure against: vulnerability discovery, proof-of-concept reproduction, patch generation and regression safety, secure code review, supply-chain analysis, malware and binary analysis, detection engineering, and incident triage. Make the strategic call on where Scale competes across the offense–defense spectrum — which capabilities we build training data for, which we only measure, and which we decline. Partner with ML researchers and security practitioners on task specifications, grader design, and verifiable rewards, holding to execution-grounded verification wherever possible: a task c

About the Team The Industrial Compute team is responsible for building the physical infrastructure that powers OpenAI’s largest-scale AI systems. We design, deploy, and operate next-generation compute infrastructure across a rapidly expanding global footprint, combining OpenAI-owned infrastructure with strategic cloud and infrastructure partners to support frontier AI workloads. As our infrastructure footprint grows, operational excellence across third-party providers becomes increasingly critical. Our team ensures external infrastructure partners consistently deliver the reliability, performance, and operational maturity required to support OpenAI’s rapidly expanding compute environment. About the Role We are seeking a Hardware Technical Program Manager, Infrastructure Partner Operations to lead operational delivery across OpenAI’s third-party infrastructure partners, including major cloud service providers and strategic compute vendors. In this role, you will serve as the primary operational program manager for external infrastructure partners, driving accountability for service delivery, operational readiness, incident management, performance reporting, and continuous operational improvement. You will work closely with partner engineering and operations teams while coordinating internally across Hardware Engineering, Infrastructure Operations, Capacity Planning, Networking, Supply Chain, Deployment, Reliability Engineering, and executive leadership. Success in this role requires someone who understands how hyperscale infrastructure organizations operate, can establish strong operational governance with external partners, and is comfortable driving complex technical programs without direct ownership of the underlying infrastructure. Key Responsibilities Own operational engagement with third-party infrastructure providers, ensuring consistent execution against operational commitments, service-level agreements (SLAs), and performance expectations. Develop operationa

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers, taking it over from the Solutions Architect (SA) at deal close. Your focus is continuity: customers renew the annual TAM engagement because their technical outcomes improve each year. This role requires travel to customer offices 4 to 8 times a year. What you'll do Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers What you need 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer s

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can’t do this without you. The Role You are a strategic, driven and experienced Facility Shift Manager, with the skills, clarity of thought, and ambition to turn our vision into reality. You are a strong believer in the transformative power of technology and equally, the importance of everyday interpersonal connections and listening. You are a team player, with ambition to grow into an engaging and motivating leader, capable of creating the conditions for people to deliver and realize their potential. To monitor all engineering assets at the data center by following regulations and guidelines set out in Yondr’s maintain and operate model. To monitor Service provider and contractor works and operations by liaising with all parties, to ensure any proposed works are delivered in compliance with statutory regulation and in line with the site policy including client rules, processes and procedures. The role is a shift pattern based 24/7, and you are expected to provide cover for peers as and when required. Main responsibilities / Shifts will be Monday through Friday with flexibility to take over nights, holidays and weekends as needed. / Escalate and communicate appropriately incidents to nominated persons in the procedure / Assist the service provider and contractors in Root cause Analysis of incidents / Assist the service provider with planning requirements relating to Projects and Planned maintenance / Assist in the Planning of works which fall under the remit of shift work flows, PPM, Incident reporting, Incident Management and attendance / Over

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Role Trust and Safety focuses on proactively managing risks in the EMEA region. The team also makes sure that safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods. Managing Safety risks is key to protecting our platform users (couriers, customers, merchants), and doing so with transparency and fairness is key to building trust with them. We are looking for a Safety Insights & Improvement Manager to support our Global Manager of Personal and Road Safety to scale our strategy and initiatives globally. In this role, you will support the development and execution of safety initiatives that increase safety for all of Wolt's platform users, while building trust through transparent and effective safety practices. You will operate across both strategy and execution—owning key operational programs, identifying risks, and driving continuous improvement in our safety controls. What You’ll Be Doing Analyzing market-level safety trends and incident data, identifying key risk areas, and translating insights into actionable improvements Designing and implementing targeted safety initiatives to reduce incidents