Incident Response Manager Jobs

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About The Role We’re looking for a Technical Program Manager who can work across engineering, product, and business teams. You’ll bring the technical judgment to earn engineers’ trust and the ability to create clarity and momentum across complex programs. This is a hands-on role with executive visibility and direct impact on how Ramp’s engineering organization scales. You’re energized by complexity and curious about how AI can improve the way engineering teams work. You experiment with AI tools yourself, understand how they are changing software development, and bring that perspective to the programs you lead. What You’ll Do Lead large technical programs across engineering and partner teams, from infrastructure scaling to reliability and incident response. Connect platform and product engineering teams, keep context flowing, surface dependencies, and drive effective execution. Own programs from scoping and kickoff through delivery, measurement, and retrospective. Partner with engineering leaders on roadmaps, identify how projects overlap or depend o

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team The Global Physical Security Team (PST) helps protect OKX personnel, executives, facilities, events, and business operations from physical and security-related threats worldwide. PST takes an intelligence-led, risk-based approach encompassing executive protection, travel security, workplace and event security, protective intelligence, incident response, security technology, and third-party security services. The team works closely with internal stakeholders, external security providers, emergency services, and law enforcement, as appropriate. About the Opportunity We are seeking an experienced, hands-on Senior Manager, Global Physical Security Operations to help lead and strengthen our global physical security operations. Reporting to the Director of Physical Security , you will translate security strategy into practical operational measures, coordinate protective security activities across regions, manage security risks and incidents, and help ensure consistent execution of global security standards. This position requires sound judgment, operational leadership, adaptability, and the ability to ma

About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts across the country. Founded by three moms as a solution to their own transportation challenges, we've now facilitated more than five million rides across over over 20states. We continue to grow rapidly — earning a spot on the Inc. 5000 list numerous times and the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M to date. How we work We use AI every day, and not as a productivity add-on. It's woven into how we work at every level. We're rethinking how work gets done, who does what, and what a small team can accomplish. If you've already built AI into how you work, you'll hit the ground running. If you haven't, you'll need to be ready to learn fast and work differently than you have before. We're remote-first, mission-driven, and built for people who want to do work that matters with people who hold a high bar. Who We Are Platform & DevOps is a team that builds the platform that HopSkipDrive Engineering ships on: cloud infrastructure, CI/CD, test infrastructure, and the AI coding-agent tooling used by our product teams. Our engineers use coding agents every day, and this team makes the path from pull request to production as fast and safe as possible. This role will: Lead and grow a team of Platform and DevOps engineers. Set direction, coach, hire, and stay hands-on for part of your week. Own our AWS platform end-to-end: infrastructure as code, Kubernetes, CI/CD, environments, observability, incident response, and cloud cost. Lead the practice of Agentic Software Development Lifecycle (ASDLC) to ensure these AI tools remain safe

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic is looking for an empathetic engineering manager to lead a team building internal tools that enable and increase productivity for our employees, especially tools for security, authorization and automation. You'll partner closely with internal users to understand needs and set direction for efficient solutions, often augmenting the tools with Claude for a greater experience and impact. On the Business Technology team, we are passionate about delighting and enabling our users through thoughtful and easy-to-use everyday solutions. At Anthropic, we're building towards an ambitious mission of ensuring AI systems are safe and beneficial to humanity. Our team plays a crucial role in this mission by enabling our teams to work efficiently and securely at scale. Responsibilities Lead and grow a team of engineers building full-stack internal tools for business-critical use cases Partner with different teams to deeply understand their workflows and identify opportunities for improved productivity through engineering Set technical direction and prioritize roadmap initiatives that drive the most impact for internal users Foster a culture of rapid iteration, user feedback, and continuous improvement within the team Champion best practices in API design, security, and user experience across the team Monitor system reliability, build for operational excellence, and own incident response processes Hire, develop, and retain top engineering talent You may be a good fit if you Have 7+ years of experience in software engineering, with 2+ years in an engineering management role Have a track record of building and shipping produ

Job Description About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium & others. We're backed by Accel, Lightspeed, NfX and other top-tier investors. Role Overview OpenFX processes billions of dollars in transaction volume every month across global corridors. DevOps owns the infrastructure every product runs on, from the cloud foundations through to the delivery path and the recovery posture, for our trading, banking, payments and settlement products. Key Responsibilities Lead and support a DevOps pod of 10+ engineers. You are accountable for the roadmap, the engineering standards and the cloud budget. You create the conditions in which the team can deliver them. Own the resilience of our systems. Design the failover and prove it with regular drills. Own compliant infrastructure: build the controls for DORA, PCI DSS, SOC 2, ISO 27001 and GDPR into the platform itself (IaC policy, least-privilege and just-in-time access, change management, audit logging, data residency). Own the delivery path: CI/CD, environments, artefact and secrets management, progressive rollout and rollback. Our peers should be able to ship when they need to, without filing a ticket. Own observability and support incident response: SLOs for tier-1 services, alerting, fast DevOps escalation support for the on-call team, and blameless post-mortems. Stay close to the work. You know the systems well enough to review a design, help debug an incident and roll up your sleeves when the team needs an extra pair of hands. Lead in service of the team. Clear the path so engineers can do their best

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We're looking for an Engineering Manager to lead the Billing team at Supabase. Billing owns the monetization and revenue systems that turn platform usage into accurate customer charges and finance-ready revenue data. The team’s scope includes plans, subscriptions, usage-based billing, invoices, payments, credits, coupons, taxation, dunning, collections, pricing mechanics, entitlements, marketplace and partner billing paths, and integrations with providers such as Stripe and Orb. Billing sits at the intersection of engineering, product, finance, data, support, and partnerships. The systems are revenue-critical and trust-critical: they must remain correct, predictable, supportable, observable, and extensible as Supabase grows and introduces new products, pricing models, and partner channels. This is a people, delivery, and technical leadership role. We don’t expect managers to contribute production code directly, but we do expect you to participate in architecture and design discussions, challenge plans with sound technical reasoning, and set a high bar for correctness, reliability, and operational maturity. What You'll Be Responsible For Team & People Build a healthy, high-trust team culture in a remote-first, globally distributed environment. Run 1:1s, performance management, career development, and onboarding for your direct reports. Coach engineers working across backend application code, data pipelines, external integrations, and operational workflows. Build durable ownership across the team so critical billing knowledge, access, and incident response do not depend on one person. Handle people administration, including leave and time off, for your team. Hiring Own the hiri

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Service Infrastructure enables Stripe’s engineers to build and ship products using efficient, reliable, service oriented architectures. This organization sits at the boundary between Infrastructure and Product where they engineer Stripe’s service frameworks, standard user-facing API semantics, async orchestration platforms, developer tooling, and mission critical product infrastructure (e.g. webhook fulfillment). Key priorities for this group include delivering an amazing internal developer experience, enabling Stripes to effectively leverage Infrastructure platforms, and driving systemic improvements to Stripe’s API availability. What you’ll do As an Engineering Manager of Managers within the Service Infrastructure organization, you will lead multiple teams, collaborate with infrastructure and product engineering leaders, and advance Stripe’s architecture. You will operate some of the company’s most critical services and you will collaborate with Stripe’s product engineering teams to develop frameworks and abstractions that accelerate the company’s most important product launches. Responsibilities Collaborate with high-visibility teams and their stakeholders to support key engineering initiatives. Provide hands-on technical leadership (architecture/design, vision/direction/requirements setting, and incident response processes) for your reports. Understand user needs and pain points to prioritize the right engineering work at the right time to enable p

About the Team The Core Services organization builds and runs the mission-critical online services that product teams rely on in production. We own foundational distributed systems and platform capabilities that enable reliable execution, high-performance services, and large-scale file/data needs across our products. This team is distinct from developer infrastructure and data infrastructure—our focus is production service foundations and core runtime services. About the Role We’re hiring an Engineering Manager, Core Services to help lead teams responsible for highly reliable, high-scale distributed systems that sit on the critical path for OpenAI products. Your team will own foundational production systems that OpenAI’s product engineering teams build on. You’ll collaborate closely with product and infrastructure partners to ship reliable services quickly, and help scale systems and teams as OpenAI grows. You’ll partner closely with senior engineering leaders to scale the org, mature operations, and drive major platform initiatives. This role requires strong technical ability. You’ll be responsible for: Managing and growing a high-performing team of infrastructure engineers. Leading teams building and operating large, critical production platforms, including cluster reliability, scaling, and rollout safety. Building and operating mission-critical distributed systems with strong operational rigor (SLOs, incident response, capacity planning, reliability). Setting technical direction for platform foundations such as workflow/orchestration capabilities, large-scale file/blob/storage services, and core service foundations. Partnering with a broad set of stakeholders, including product engineering, adjacent infrastructure teams, and (where relevant) finance/cost partners. Coaching, mentoring, and developing engineers and emerging leaders. You might thrive in this role if you: Have significant experience leading teams that run mission-critical infrastructure in production

Opportunity Overview: We are seeking a Senior Engineering Manager to lead our Review Engineering team — roughly 20+ engineers across three squads in the US and India — building the workflows and capabilities that let clinical operations staff deliver care at scale, efficiently and with high quality. Leading through dedicated technical leads on each squad, you'll own the reliability and technical direction of Review's systems while partnering closely with Product, Design, Security, Clinical Operations, and peer engineering teams on shared platforms. This is an opportunity to shape a growing, business-critical part of Cohere's platform and to grow the next generation of engineering leaders in health technology. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Lead 20+ engineers across multiple agile squads (US and India) through dedicated technical leads Own production reliability for Review-owned systems — incident response, root-cause RCAs, and cross-functional tiger teams for major incidents Set technical vision and provide leadership across design and sprint processes, partnering with Staff Engineers Drive delivery transparency through sprint metrics, catching risk early and informing data-driven interventions Partner with Product, Design, Security, Clinical Ops, and peer engineering teams (including our Hyderabad group) on shared systems and initiatives Own hiring, leveling, and career growth for direct reports and their leads; help attract and retain top talent Build a culture that grows early-career engineers into future health-tech leaders, with a bias toward team autonomy Champion testing, quality, and security practices in a regulated (HIPAA/SOC2) environment What you’ll need: 5+ years managing software engineering teams in a fast-paced, agile environment, including 3+ years leading multiple teams through technical leads or managers Exper

Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'. Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. About the Role We are looking for an AI-savvy Product Manager to join Torq as we continue expanding and exploring the hottest intersection in the security market: agentic AI and SecOps. The ideal candidate will have both experience in at least one SOC-adjacent domain (threat intelligence, SecOps, hunting, incident response…) and strong understanding of agentic AI. You’ll own parts of Torq’s agentic platform: where agents are managed, how they interact with users, and how they can help SOCs to reduce system-critical metrics and overall threat exposure. What You’ll Be Doing Lead critical parts of Torq’s agentic platform to help drive forward adoption and innovation across the full lifecycle - from UX to prompt engineering Become an expert in Torq’s AI SOC offering and in Torq’s Platform as a whole Represent the customer’s voice inside Torq to ensure we’re staying on the critical path Work closely with Torq’s top-notch engineering teams to deliver product capabilities and stay on top of state-of-the-art AI trends Analyze product data - from classic product analytics to AI evaluations of usage patterns - to proactively bubble up user needs or issues The Ideal Candidate Has 3-5 years of product management experience Possesses a strong understanding

About the Team DoorDash is one of the world's most trusted on-demand logistics platforms. The Global Safety and Security team exists to keep it that way, protecting our people, property, operations, brand, and reputation across all our markets. We manage risk and create value through agility, technology, and a people-first approach. Our DoorDash, Deliveroo, and Wolt brands now span more than 40 countries, dozens of offices, and tens of thousands of employees. Protective Services is the function accountable for the safety of the people we protect and the environments they live and work in, wherever they are. About the Role We are hiring a Senior Manager, Protective Services to lead protective operations, reporting to the Director, Protective Services. This is as much a build-and-execute mandate as a leadership one. You own the decisions that keep protection working, including how teams are staffed and assigned, how protection is set for a given person and situation, what we spend and which vendors we use, what people are trained to do, and how incidents get handled. This is a player-coach role, and the coaching half does not keep you off the field. You will work advances, travel with the people we protect, and take your turn in the rotation while setting the standard the team works to. Protection here is a service. It works when the people we protect can move through their lives with as little friction as we can manage, and when they trust the team enough to tell us what we need to know. You own protective operations, training and standards, vendor management, incident response, and converged physical-cyber protection. Protective teams, intelligence, and cybersecurity work on the same problem simultaneously, and detection and intelligence capabilities drive our protective posture. Success in the first year means a tight operating rhythm, training and qualification standards that hold up against the best protective programs, a team that is current and deployable

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skill

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We are seeking an experienced Sr. Manager of Security Operations, reporting to the Director of Security, to lead our exceptionally talented Security Engineering team. Vanta’s Security Operations team provides essential security operational services, including configuring, monitoring, and maintaining our security tools and infrastructure. You’ll be responsible for leading the Security Operations team and assisting with incident response, setting our detection and response strategy, and assisting with investigations. You’ll also work cross-functionally to ensure we maintain compliance and improve our secure maturity. What you’ll do as a Sr. Manager, Security Operations at Vanta: Lead and grow a team of the best security operations analysts in the world, with a view of security that is AI-first, human-centric, and trust-based. Help define the strategy for Vanta’s security operations team, and empower the team to implement robust security protocols and stay ahead of emerging threats. Leverage AI to improve efficiency of team processes, and improve the maturity of the overall security program. Lead and drive incident response from detection, remediation, to prevention Identify, develop, and implement new processes in our security operations program Identify new technologies and emerging threats for our organization, and plan a technology-driven approach to addressing new risks How to be successful in this role: Strong leadership experience in security and an ability to lead a global team from a foundation of transparency and trust. Strong security operations experience, with emphasis on implementing security controls in a SaaS and c

Role Description We are seeking a Senior Manager, Data Engineering to lead the team responsible for Dropbox’s underlying data foundations that power our business as a whole. This is a hands-on engineering leader who owns the pipelines and data products that Product, GTM, Finance, and the CTO organization depend on to make decisions. In this role, you will lead and grow a team of data engineers building and operating our ingestion, transformation, orchestration, and serving layers, as well as the self-serve analytics substrate that lets partner teams answer their own questions without bespoke engineering work. The ideal candidate is a deeply technical, product-minded engineering leader who can hold a high bar on system reliability and data quality while partnering closely with Data Science, Business Intelligence Engineering, Analytics, and Product to turn fragmented, ticket-driven data work into durable, reusable data products. Responsibilities Data Quality & Observability: Establish and enforce a rigorous data quality culture: lineage, freshness monitoring, anomaly detection, and outcome-oriented, gaming-resistant quality metrics. Self-Serve Platform: Lead the engineering of the self-serve analytics substrate, reducing bespoke request volume and increasing partner-team autonomy. Cost & Efficiency: Own the unit economics of the data platform — compute and storage efficiency — and drive measurable improvements without sacrificing reliability. Cross-Functional Partnership: Partner deeply with Data Science, BIE, Analytics, Product, Data Platform, and the CTO org to define the semantic layer, modeling standards, and data contracts that make downstream work trustworthy and fast. Engineering Culture: Establish rigorous engineering practices — code review, testing, CI/CD for data, incident response, and postmortems — and champion the effective, measured use of AI coding tools to improve engineering productivity. Team Leadership: Lead, mentor, and grow

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role We are looking for an Engineering Manager to lead a new team focused on building AI agents that improve engineering velocity, reliability, and developer experience across the company. This team will operate with a 0→1 charter inside our Infrastructure / DevX organization, developing agentic systems that automate workflows such as CI failure triage, autonomous deployments, incident response, and proactive bug detection. The work will have a broad impact across all engineering teams by reducing toil and enabling faster iteration. This role is both strategic and hands-on: you will define the roadmap, build and grow the team, and actively contribute to prototyping and development. What You'll Do Make every engineer more productive by eliminating repetitive workflows through AI agents Define and own the agent roadmap: what to automate, i