Institutional Relationship Management Jobs

About Teneo Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future. Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations. Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance and ESG. The firm has more than 1,800 employees located in 50+ offices around the world. What You’ll Do As a Senior Associate, you will be a driver of engagement delivery with increasingly strong strategic insight. You will structure workstreams, manage teams, and deliver client-ready outputs while holding mid/senior-level client relationships. Engagements may include topics such as culture and leadership, organizational effectiveness, org design/operating model, talent/skills, and change. Key Responsibilities Lead defined workstreams or smaller engagements end-to-end, translating ambiguous client needs into structured approaches, actionable recommendations, and high-quality delivery Develop and test client-relevant insights through research, benchmarking, stakeholder input, and quantitative/qualitative analysis Own major portions of client-ready output, including research, benchmarking, deck development, and proposal materials, ensuring deliverables are clear, cohesive, executive-ready, and require minimal iteration Serve as the day-to-day liaison with client teams, navigating stakeholder needs with empathy and professionalism and escalating risks/concerns app

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we acquire in the future. In this role you will lead across all our platforms and regions, holding us to our goal of being customer obsessed so that our customers are happy and using their full product suite. Alongside that, you will take a heavy focus on the College Pads renewal process and customer retention. Role Specifics Work Location: Remote (US). This is a US-based role. Travel: Up to 15% (The percentage of travel is an estimation and could vary up or down based on business needs.) Reporting Structure: This role reports to the VP, Global Customer Success. What You Will Own Lead, coach and develop the global Customer Success team across StarRez and College Pads, building a structure that works across regions, time zones and platforms. Own retention and renewal outcomes, including the College Pads renewal process end to end, forecasting accuracy and the plays that reduce churn risk. Drive product adoption and utilization across the customer base, so institutions realize the full value of what they have bought, including proactive best-practice guidance. Own executive-level customer relationships an

About the team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. OpenAI for Government (OAI4G) helps public-sector institutions understand, adopt, and deploy highly capable AI products in support of their missions. The team brings together Sales, Solutions, Partnerships, Technical Success, Legal, Security, Policy, Global Affairs, and other cross-functional partners to help governments use AI responsibly and effectively. As part of OAI4G’s International Public Sector team, you will help public institutions in Australia and New Zealand (ANZ) and APAC translate frontier AI into secure, compliant, mission-aligned outcomes. We work across varied procurement, regulatory, security, sovereignty, and commercial environments, while maintaining a consistent commitment to safety, reliability, and public benefit. About the role We are seeking a senior Account Director (AD) to lead OpenAI’s public-sector work across ANZ, with a wider remit to develop selected priority opportunities across APAC. ANZ will be the centre of gravity for the role: you will build trusted relationships with government leaders, develop and execute account strategies, create and close complex opportunities, and help customers move from initial interest to successful adoption. This is a full-cycle, highly cross-functional sales role that combines technical understanding, strategic vision, partnership management, and value-driven execution. You will work with senior government, operational, technical, procurement, policy, and security stakeholders to identify high-impact AI use cases and translate them into credible commercial and deployment pathways across the OpenAI Platform API and Codex and ChatGPT Enterprise. You will also be an accountable customer leader after signature, working alongside specialist delivery and technical teams to keep customer outcomes, milestones, adoption, risks, and executive alignment on track. The role requires excellent judgement, exec

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations. WHAT YOU’LL DO: Own the Client Experience Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships. Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations Dive

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations. WHAT YOU’LL DO: Own the Client Experience Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships. Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations Dive

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. We play a crucial role in a customer's success by providing technical guidance to enable growth, expansion, and deeper customer relationships. Our goal is to ensure every customer becomes a lifelong Plaid champion and advocate. As a Territory TAM you will collaborate with Partner Account Managers who will surface partner requests based on technical needs. From there you will drive the technical engagement, acting as an expert resource to assist customers with integration reviews, troubleshooting, and technical best practices to help them maximize their use of Plaid products. You will play a crucial role in enabling customer success at scale. Responsibilities: Work with Partners across segments to provide technical guidance and support through a variety of channels including email and phone, ensuring they’re getting the most out of their integration with Plaid Manage inbound requests to assist customers with a variety of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Payment Methods and Expansion Partnerships team develops and manages relationships with payment methods and financial partners that enable Stripe’s product strategy, and delivers new capabilities in new and existing markets to Stripe users. This is not a traditional sales, channel, merchant-partnership, or account-management role. You will build product and infrastructure partnerships with banks, acquirers, payment providers, and other financial institutions that enable Stripe’s products and market launches. Our team executes on high-impact, cross-functional initiatives across new products, geographic expansion, user advocacy, and policy. These partnerships have a significant impact on Stripe and the products used by millions of our users. What you’ll do We are looking for a new member to join our team to develop and execute on high-impact initiatives with both payment method partners and expansion partners in new and existing markets, focussing on EMEA. These partnerships form the basis of Stripe’s product. As part of these efforts, you will be responsible for deal negotiation and execution for our EMEA payment methods and expansion business. This is an exciting opportunity to make a significant impact and contribute to the growth and success of Stripe's payment method partners. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including go

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. The Appian Talent Acquisition team is on a mission to discover, attract, and hire the brilliant minds that fuel our industry-leading AI Automation Platform. University talent is a foundational cornerstone of Appian’s growth strategy, and our team focuses on building deep, impactful relationships with top-tier academic institutions. We operate in a fast-paced, high-performing, and deeply collaborative environment where we celebrate shared successes and shape the future culture of Appian. As a University Talent Acquisition Specialist, you will have a direct hand in shaping the next generation of Appian innovators. This isn't just about filling slots; it’s about supporting a full-lifecycle university recruiting program and serving as the face of Appian to students, faculty, and career centers. If you are passionate about event management, building elite talent pipelines, and acting as a strategic partner, this role offers a high-impact platform to elevate your career and scale our brand across top universities. This role is based at our Chennai office in Brigade World Trade Center Chennai. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. What You’ll Do Own the end-to-end ca

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Account Management team in Plaid’s Fintech customer segment leverages our deep technical, product, and industry knowledge to help our Fintech-focused customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to shape how consumer and business interactions with their finances will drastically improve in the coming years. Plaid is looking for an experienced customer-facing professional to manage and grow our client relationships with a portfolio of the most strategic customers in our Fintech segment. Many of these customers are long-term partners and already drive significant revenue for Plaid. The account manager will be responsible for further deepening relationships and fostering the next stage of growth with these clients. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships with large, strategic clients, including developing a deep understanding of customer priorities, motives, and key drivers, and cultivating existing and forging new senior stakeholder relationships; is deeply curious and solutions oriented; and has demonstrated success working internally and

Senior Data Modelling Consultant Location: London (Hybrid) | Practice Area : Data & Analytics | Type: Permanent Transform data structure. Model business value. Build data-driven futures. The Role Capco is hiring a Senior Data Modelling Consultant to help shape and implement enterprise-grade data models for top-tier financial services clients. In this role, you'll use your analytical mindset and modelling expertise to drive business understanding, support large-scale data migrations, and deliver best-practice modelling solutions aligned to industry standards. What You’ll Do Conduct business analysis to define data requirements and support metadata management Design and deliver conceptual, logical, and physical data models for complex data programmes Identify data entities and relationships and map source-to-target transformations Support data governance activities including standards enforcement and review forums Use modelling tools (e.g. Sparx, Erwin, Power Designer) to develop, curate and refine models) What We’re Looking For Proven experience in financial services data modelling within data migration or architecture programmes Strong grasp of data modelling layers and standards (conceptual, logical, physical) Familiarity with financial reference models such as fpML, FIX, or FIBO Skilled in data model documentation, stakeholder engagement, and metadata practices Understanding of RDBMS, UML, JSON/XML schemas, and project lifecycles (Agile preferred) Bonus Points For Hands-on experience with data modelling tools such as Erwin, Sparx, Visual Paradigm Experience working with ontologies and knowledge of RDF/OWL/TTL Exposure to Python or SQL scripting in support of data model design Knowledge of data governance and enterprise metadata integration strategies Background in working on regulatory or compliance-related data transformation initiatives Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, fl

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Stablecoin Product Strategy Overview Mastercard's Blockchain and Digital Assets group drives Mastercard’s business and product strategy in the digital currency payment space. The team is at the heart of making Mastercard the trusted access layer that lets regulated institutions and their customers enable real-time payments and smart money movement through stablecoins, tokenized deposits and other forms of tokenized value. We are looking for a Vice President, Stablecoin Product Strategy to lead the design, development, and implementation of innovative blockchain and digital asset solutions, with a primary focus on onboarding, enabling and operationalizing various stablecoins, including Open Standard, onto Mastercard’s suite of products through direct relationships and integrations with stablecoin issuers. The role has global responsibilities and supports the execution of Mastercard's broader crypto and blockchain product roadmap. The ideal candidate is a strong leader and people manager who combines deep payments expertise with strong product development, partnership management, commercialization, and business leadership experience. The candidate should possess a proven ability to bring innovative products from concept to market, build strategic ecosystem relationships, negotiate complex comme

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About this Job You will be expected to show a high level of technical knowledge and professionalism at all times when responding to queries from international legal authorities, law firms and relevant third parties within a stipulated time-frame. What You’ll Be Doing Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level. Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate. Maintaining a working knowledge of company products to effectively communicate with external stakeholders. Creating and maintaining strong relationships with company partners and external stakeholders. Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures. Support the enhancement of our Legal Response function. Manage or participate in specific projects which may arise from time to time. What We Look For In You A d

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard and others. We're backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors. About the Role As Commercial Legal Counsel, you will run the commercial deal desk end-to-end and be the lead lawyer supporting OpenFX’s Go to Market team. You will create new global contractual frameworks to support our expanding set of products and markets, create templates for our partnership arrangements with local financial institutions, build and manage a Contract Management System, and expand our processes leveraging AI to enable the Legal team to rapidly and efficiently review and negotiate agreements and onboard new clients. What You'll Do Own the full commercial contracting lifecycle for our global customer relationships. Build and maintain the commercial legal playbook - templates, fallback positions, approval thresholds, and escalation paths so standard deals close without bespoke lawyering. Create systems and processes enabling the team to leverage AI for first-pass contract review, issues lists, and clause comparison, and build reusable AI workflows that compress cycle times across the whole legal function. Advise the team on deal structure, pricing and fee terms, service levels, liability and indemnity positions, and settlement and funds-flow mechanics. Partner with regulatory Legal, Compliance, and Product on how regulatory requirements land in contract terms and customer-facing documentation. Serve as the lead Counsel advising the global Go to Market team. What You Sh

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Plaid's Europe Sales team helps the most innovative companies in financial services build the experiences their end users come back to. We partner with the largest, most technically forward organisations in the UK and Europe, from scaled fintechs and neobanks to lenders, payments platforms, and forward-thinking financial institutions, to bring Plaid's platform into the core of their products. We don't sell payments alone. We sell the customer understanding that drives loyalty and intent, with payment initiation, data, verification, underwriting, and insight on one platform. Through this work, we help advance our mission of unlocking financial freedom for everyone. We're looking for an Enterprise Account Executive to join our Europe Sales team. You'll own a curated territory of named accounts with very high revenue potential and lead full-cycle, multi-product sales into them. You'll build executive relationships, identify and quantify Plaid's business impact across your accounts, and go deep and wide within each organisation to build the support needed to win. You'll also lead a cross-functional deal team spanning Sales Engineering, Account Management, Product, Risk, and Legal, and

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple is growing, and we're looking to hire an experienced Senior Sales Manager, based in London. This sales quota-carrying position is responsible for revenue generation through the direct sale of Ripple Products, including Custody, Payments and Stablecoin, to crypto natives and FinTechs. The ideal candidate lives and breathes customer centricity, is a sales hunter and has a passion for the digital asset industry. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. WHAT YOU’LL DO: Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin and Payments, effectively communicating the value propositions to Financial Institutions and Crypto-Natives. Generate leads and secure sales bookings for Ripple products to achieve assigned sales quotas. Develop strategic plans and account tactics, guided by management, to nurture leads and foster relationships within assigned territories and accounts. Conduct client site visits, deliver sales presentations, and perform product demonstrations to prospective clients, driving engagement and interest. Facilitate the smooth progression of leads through the sales process, including prospect qualification, needs assessment, solution presentation, and timely closure of deals. Maintain accurate and up-to-date sales pipeline forecas