It Ops Engineer Jobs

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior Software Engineers who crave variety and ownership. Whether your expertise is in front-end, back-end, test automation, ops, or infrastructure, you’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. You Will: Work on all areas of the software from front end, back end, cloud infrastructure and test automation. Drive high standards within the team for all internal services and open source tooling/libraries we maintain. Deploy service and infrastructure changes frequently in a lean agile environment using full CI/CD. Contribute in all aspects of product development: idea generation, customer engagement, planning, design, prototyping, execution, shipping, and operational excellence. Collaborate with a team of passionate, engaged engineers, and with cross-functional teams that include product managers, UX designers, UX researchers, and more. Actively mentor more junior engineers, showing how to balance customer delivery while holding high coding, service, and cloud infrastructure standards. Apply different approaches to problem solving and help validate your ideas and those of

The Team This role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do. The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers. The ideal candidate should Have 5+ years of experience running critical systems at scale Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”) Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment A strong understanding of how to run a large scale Linux environment, including low level fundamentals Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python) Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc) Special Requirements: Be a US Citizen Expectations Participate in the development of a reliable and resilient multi-cloud platform that hosts business critic

We're hiring an AI Support Engineer to work directly with the founder and build the systems that power customer support at Bolna. This isn't a traditional support role — you'll use AI to make support scale, and you'll partner closely with the business team on the customer conversations that matter most. What you'll do - Work directly with the founder to design and continuously improve how customer support runs at Bolna - Pull and collate data from Intercom to spot patterns, recurring issues, and gaps in how customers are being helped - Build AI-powered workflows that triage, answer, and resolve customer support queries with less manual effort - Design the systems and processes behind a streamlined, scalable support flow — from triage to escalation to resolution - Step in directly on critical customer support situations alongside the business team when it matters - Turn recurring support themes into feedback for product and engineering What we're looking for - 1–3 years of experience in a support, ops, or technical customer-facing role — ideally somewhere that rewarded building your own tools and process, not just following a playbook - Hands-on comfort with AI tools/workflows (prompting, automations, agent builders) — you don't need to be an ML engineer, but you should be someone who reaches for AI to solve a workflow problem - Experience with Intercom or a similar support/helpdesk tool - Sharp, structured communicator — equally comfortable writing to customers and to the founder - Comfortable with ambiguity — this role is being built as you build it Nice to have - Experience setting up support automations, chatbots, or AI agents in a real product company - Familiarity with SQL or basic scripting to pull/analyze support data - Startup experience, especially in a 0-to-1 function

About Perplexity Perplexity is the answer engine for the AI era. We are scaling a fast-growing enterprise business and building the operating system that runs it. Our GTM stack is modern, API-first, and Snowflake-native. We build before we buy, and we ship. The Role We are hiring a Sales Systems Engineer to own the technical layer underneath our enterprise sales motion. This person runs CPQ, account and lead scoring, data orchestration, and the integrations that connect Salesforce, Snowflake, and the rest of our GTM stack. You will be the technical owner of how deals get priced, quoted, scored, routed, and tracked. You will work directly with sales, finance, marketing ops, and product to build a system that scales from where we are now to a billion-dollar-ARR business. This is a builder role. You should be equally comfortable writing SQL in Snowflake, building Salesforce flows, configuring CPQ rules, debugging a Workato recipe, and shipping a Python script to fix a data problem before the seller notices. What You Will Own CPQ: Quote-to-cash configuration, product catalog, pricing rules, approval workflows, discount governance, contract generation. Partner with Finance and Legal on guardrails. Scoring: Account scoring, lead scoring, PLG activation scoring, intent signal aggregation. Build and maintain scoring models in Snowflake, push scores to Salesforce via reverse ETL. Data orchestration: Polytomic, Hightouch, and Workato pipelines that move data across Snowflake, Salesforce, NetSuite, Apollo, Unify, and the rest of the stack. Own SLAs, monitoring, and breakage response. Salesforce engineering: Flows, validation rules, formula fields, custom objects, Apex when needed, Lightning page configuration, permission sets, sandbox management. Integrations: API-level integration work across our GTM tools. Build custom connectors when off-the-shelf does not cut it. Routing and ownership: Account routing logic, opportunity assignment rules, territory management, ROE enforceme

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity The Autonomous Freight Systems team is a brand new, AI-first engineering team in San Francisco. This team will own Flexport’s client-facing rates platform and the self-serve freight booking experience—two of the highest-leverage surfaces in our Client App that dictate how clients see pricing and book freight without manual intervention. As a Staff Engineer, you will be the technical anchor for our next-generation AI-powered rates platform. We aren't just building a UI; we are building AI agents that handle real logistics work: parsing complex rate sheets, managing pricing intelligence across ocean, air, and trucking, and making "Self-Serve" a reality for thousands of shippers. You will build the intelligence layer that allows clients to commit freight on technology alone, with no account executive and no operations touch. This is a ground-floor opportunity to shape technical direction, set up a new codebase, and build the platform that moves Flexport from an assisted-sales model to a tech-run one for the long tail of our client base. You will partner with Pricing, Sales, Ops, and Design on hard domain problems and ship to the most-used client

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Substrate is the team responsible for Palantir’s core production infrastructure — 100s of K8s clusters — from on-prem to the major cloud hyperscalers, whether they are internet-connected or air-gapped, small hardware footprint or large. As a Senior Software Engineer on Substrate, you will design and build Palantir’s managed Kubernetes product offerings across all these environments. You and your team will be responsible for bootstrapping and operating the entire fleet of K8s clusters with zero manual steps by building industry leading tooling and contributing to core CNCF components. You will also be responsible for ensuring scale, stability and security across a matrix of compliance regimes and hosting infrastructure types. Your team culture emphasizes engineering rigor and operational excellence at scale. This means issues in production should be pre-empted and deeply root-caused, and investments in automation and self-healing systems are key. If you’re excited about infrastructure at scale and working with Kubernetes, this is the right role for you. Core Responsibilities Deliver a container runtime to challenging new environment types - new clouds, on premise, edge devices Build automation and establish standards for operating K8s securely at scale with zero manual ops overhead Drive innovation through adoption of novel K8s features and CNCF tools, making upstream contributions as needed Design the next generation of Palantir’s infrastructure through a deep understanding of internal systems and CNCF standards What We Value Systems programming experience with strong proficiency in golang, C/C++ or equivalent</

Asana’s rapid growth brings new challenges in keeping our systems fast, reliable, and resilient. As our product evolves, we’re making a major investment in reliability – and building a brand new SRE team in Warsaw is a key part of that strategy. This is your chance to help shape it from day one. This isn’t a traditional “ops” role – we’re looking for strong software engineers who are passionate about building reliable, distributed systems. You’ll work closely with a small SRE team in San Francisco, infrastructure engineers in Reykjavik, and an established infrastructure team in Warsaw. Warsaw will be a significant hub for our future infrastructure engineering and operations. As one of the first engineers here, you’ll have a real say in how we build reliable infrastructure, manage incidents, and support the rest of the company. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Influence the future of Asana’s SRE practice, especially as we grow the Warsaw team. Lead reliability-focused projects across our stack – from infrastructure to tooling to incident response. Define and implement Asana’s incident management process – we’re investing here, and you’ll help shape how it works. Build internal platforms and frameworks that help other teams improve the reliability of their services. Be part of (and help shape) a sustainable on-call rotation – shared across teams in Warsaw, San Francisco, and Reykjavik. On average, we handle ~1 page per day, but it’s not constant, and we care about keeping things sane. Work with our stack: AWS, Kubernetes (EKS), Datadog, MySQL (RDS), ElasticSearch (OpenSearch), Redis

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Substrate is the team responsible for Palantir’s core production infrastructure — 100s of K8s clusters — from on-prem to the major cloud hyperscalers, whether they are internet-connected or air-gapped, small hardware footprint or large. As a Senior Software Engineer on Substrate, you will design and build Palantir’s managed Kubernetes product offerings across all these environments. You and your team will be responsible for bootstrapping and operating the entire fleet of K8s clusters with zero manual steps by building industry leading tooling and contributing to core CNCF components. You will also be responsible for ensuring scale, stability and security across a matrix of compliance regimes and hosting infrastructure types. Your team culture emphasizes engineering rigor and operational excellence at scale. This means issues in production should be pre-empted and deeply root-caused, and investments in automation and self-healing systems are key. If you’re excited about infrastructure at scale and working with Kubernetes, this is the right role for you. Core Responsibilities Deliver a container runtime to challenging new environment types - new clouds, on premise, edge devices Build automation and establish standards for operating K8s securely at scale with zero manual ops overhead Drive innovation through adoption of novel K8s features and CNCF tools, making upstream contributions as needed Design the next generation of Palantir’s infrastructure through a deep understanding of internal systems and CNCF standards What We Value Systems programming experience with strong proficiency in golang, C/C++ or equivalent</

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Substrate is the team responsible for Palantir’s core production infrastructure — 100s of K8s clusters — from on-prem to the major cloud hyperscalers, whether they are internet-connected or air-gapped, small hardware footprint or large. As a Senior Software Engineer on Substrate, you will design and build Palantir’s managed Kubernetes product offerings across all these environments. You and your team will be responsible for bootstrapping and operating the entire fleet of K8s clusters with zero manual steps by building industry leading tooling and contributing to core CNCF components. You will also be responsible for ensuring scale, stability and security across a matrix of compliance regimes and hosting infrastructure types. Your team culture emphasizes engineering rigor and operational excellence at scale. This means issues in production should be pre-empted and deeply root-caused, and investments in automation and self-healing systems are key. If you’re excited about infrastructure at scale and working with Kubernetes, this is the right role for you. Core Responsibilities Deliver a container runtime to challenging new environment types - new clouds, on premise, edge devices Build automation and establish standards for operating K8s securely at scale with zero manual ops overhead Drive innovation through adoption of novel K8s features and CNCF tools, making upstream contributions as needed Design the next generation of Palantir’s infrastructure through a deep understanding of internal systems and CNCF standards What We Value Systems programming experience with strong proficiency in golang, C/C++ or equivalent</

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Substrate is the team responsible for Palantir’s core production infrastructure — 100s of K8s clusters — from on-prem to the major cloud hyperscalers, whether they are internet-connected or air-gapped, small hardware footprint or large. As a Senior Software Engineer on Substrate, you will design and build Palantir’s managed Kubernetes product offerings across all these environments. You and your team will be responsible for bootstrapping and operating the entire fleet of K8s clusters with zero manual steps by building industry leading tooling and contributing to core CNCF components. You will also be responsible for ensuring scale, stability and security across a matrix of compliance regimes and hosting infrastructure types. Your team culture emphasizes engineering rigor and operational excellence at scale. This means issues in production should be pre-empted and deeply root-caused, and investments in automation and self-healing systems are key. If you’re excited about infrastructure at scale and working with Kubernetes, this is the right role for you. Core Responsibilities Deliver a container runtime to challenging new environment types - new clouds, on premise, edge devices Build automation and establish standards for operating K8s securely at scale with zero manual ops overhead Drive innovation through adoption of novel K8s features and CNCF tools, making upstream contributions as needed Design the next generation of Palantir’s infrastructure through a deep understanding of internal systems and CNCF standards What We Value Systems programming experience with strong proficiency in golang, C/C++ or equivalent</

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Are you ready to join a dedicated team that is crafting the future of financial technology? At Ripple Labs Inc., we are on a mission to transform manual financial operations into flawless automated systems. As a Software Engineer on the Financial Core team, you'll play a crucial role in building the essential infrastructure that powers Ripple's global custodian network. THE WORK: We are the Financial Core team, the platform layer supporting Ripple's products. We manage vital infrastructure for money flow, including asset transfers across Ripple's global custodian network that covers fiat rails and crypto custody. Our responsibilities include settlement automation and liquidity management across many accounts and banking partners. The technology stack uses Java/Spring Boot on the backend, React/TypeScript for internal tools, and Postgres. These are deployed on Kubernetes with built-in observability and approval processes. We collaborate closely with Product Ops and Product to transform manual financial tasks into dependable, auditable, and automated systems. WHAT YOU’LL DO: Develop and deploy backend services and internal tools that automate settlement, funding, and liquidity management workflows Work directly with Product Ops and Product to understand manual processes and build software that replaces or accelerates them Contribute across the stack—REST API

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Prime team 's mission is to build Bitstamp's prime brokerage for institutional clients — the platform that lets hedge funds, market makers, and professional trading firms onboard, fund, trade, borrow against, and settle positions at scale. We build the systems that move real institutional money: cross-venue settlement, credit against collateral, matched-book lending, and the bridge that brings tokenized securities to our order book — together with the client- and ops-facing surfaces that make them usable, from institutional onboarding and account configuration to reporting and the backoffice tooling our operations run on every day. These are correctness-critical systems where a wrong answer can't be cheaply undone — getting them right is the whole job. As a Senior Full-Stack Software Engineer, you will own the design and end-to-end delivery of features across that whole surface — from the Prime backend services down to the frontend and backoffice screens that expose them. You'll lead other engineers through problems of high ambiguity, set the technical bar for how we build for failure and not just the happy path, and follow a problem across the full institutional lifecyc

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Prime team 's mission is to build Bitstamp's prime brokerage for institutional clients — the platform that lets hedge funds, market makers, and professional trading firms onboard, fund, trade, borrow against, and settle positions at scale. We build the systems that move real institutional money: cross-venue settlement, credit against collateral, matched-book lending, and the bridge that brings tokenized securities to our order book — together with the client- and ops-facing surfaces that make them usable, from institutional onboarding and account configuration to reporting and the backoffice tooling our operations run on every day. These are correctness-critical systems where a wrong answer can't be cheaply undone — getting them right is the whole job. As a Senior Full-Stack Software Engineer, you will own the design and end-to-end delivery of features across that whole surface — from the Prime backend services down to the frontend and backoffice screens that expose them. You'll lead other engineers through problems of high ambiguity, set the technical bar for how we build for failure and not just the happy path, and follow a problem across the full institutional lifecyc

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer, Backend on the Client Lifecycle team within the Institutional group, you'll own the backend systems that take institutional clients from application to first trade and keep them operating independently once they're live. You'll design and scale Unified Business Onboarding, KYC Refresh, provisioning, and the access-control stack, partnering closely with Compliance, Identity, Onboarding Ops, and every Prime product team to ship onboarding and access controls for new products. What you'll do: Own backend services that move institutional clients from application to first trade, including Unified Business Onboarding, KYC Refresh, and provisioning. Drive onboarding automation, including automated screening, risk scoring, and auto-provisioning, so low-risk clients complete onboarding without an ops ticket. Lead design and implementation of Organizations Service as the source of truth for institutional client data, including data quality, entity uniqueness, and Salesforce decoupling. Partner with Product, Compliance, Onboarding Ops, Identity, and Prime product teams to ship onboarding and access controls for new products including FCM, Hudson derivatives, and Prime Custody. Shape the access-control stack (roles, permissions, policies, and consensus) so complex institutions can operate on Prime without opening a ticket. Mentor engineers and rais

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is building the future of regulated derivatives as part of the Institutional Everything Exchange, and Coinbase Financial Markets (CFM) is our CFTC-regulated Futures Commission Merchant - the entity that lets retail and institutional clients trade and clear US futures and options. As a Staff Software Engineer on the FCM team, you'll be a hands-on technical anchor across the entire FCM lifecycle: market data, order entry and routing, settlement and money movement, back office reporting, and our in-house risk and liquidation system. You'll help lead a major replatforming onto next-gen architecture and reduce legacy vendor dependencies, a rare chance to re-architect a regulated trading platform from the inside, with the ownership of a startup and the reach of Coinbase. What you’ll do: Own design and architecture across the FCM core, from market data and order routing through settlement, reporting, and risk. Drive the next-gen replatforming and reduce legacy vendor dependencies while raising stability and reliability. Set the technical bar through code, design reviews, and standards, and pay down the technical debt that matters most. Partner across pods (execution, risk, lifecycle) and cross-functionally with Product, CFM Risk and Ops, Finance, and Compliance to deliver correct, auditable systems and turn strategy into a roadmap. Mentor engineers acro