It Support Engineer Jobs

Location Details: Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team... This position is for a Staff Software Engineer within GoDaddy’s engineering organization, concentrating on developing scalable, fault-tolerant systems and promoting technical excellence across various teams and projects. As a Staff Software Engineer, you will serve as a technical leader at the division level. You will impact system design and architecture, as well as how engineering is carried out across teams. This position suits engineers who excel in uncertain environments, like tackling difficult technical problems, and can provide clarity, structure, and delivery for large projects. Our teams focus on greenfield and open-ended projects that require firm technical ownership, architectural vision, and collaboration across functions. You will assist in establishing engineering standards, support teams through mentoring, and create systems that boost reliability, scalability, and developer efficiency organization-wide. This role is important for encouraging innovation throughout the engineering organization. It includes promoting AI-assisted development workflows, modern cloud-native methods, and reusable platform features that speed up development across teams. What you'll get to do... Technical Execution & Delivery Lead delivery of complex engineering initiatives while driving predictable execution and long-term technical quality Architect and implement highly available, fault-tolerant distributed systems using AWS, PostgreSQL/Aurora, and MongoDB Architect and lead greenfield projects from concept to production, bringin

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a working-manager role: you'll personally execute technical work — scripting, automation builds, escalated ticket resolution — while also leading a team. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You'll manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering, driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows. This role reports to the Director of End User Systems, with close, day-to-day partnership across US-based Desktop Support managers. For the right candidate, this role has a clear path to Director as we continue scaling our India GCC — with growth into that level anticipated within 12–18 months. This is also a strong fit for a Director-level leader currently at a SaaS startup who's looking to move into a larger, enterprise SaaS organization — and who is open to a step down in title now in exchange for a step up in scale, platform, and long-term trajectory. You Will IT Automation & Architecture Drive the IT automation function, identifying repetitive Tier 1 tasks and owning their automation end-to-end — from scoping through build, testing, and measurement Evaluate and build AI-augmented automation where it meaningfully reduces toil (e.g. intelligent ticket triage, SOC alert summarisation, AI

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The International engineering team's mission is to expand Robinhood's products globally and scale our platform to support millions of new customers in diverse markets. We build and maintain experiences across onboarding, funding, account setup, localized product experiences, growth incentives, and platform capabilities to operate in new jurisdictions. Our engineering team partners closely with product, design, compliance, marketing teams, along with an array of platform engineering teams to launch new products and optimize user acquisition globally. We prioritize technical rigor, system reliability, and quick execution to deliver reliable products to our growing customer base. Our culture is centered on clear communication, strong team partnership, and a commitment to helping people manage their financial lives! As an Engineering Manager , you will lead a team of software developers to drive some of Robinhood’s most important international launch initiatives. You will be responsible for driving the architecture and execution required to launch crypto and other financial products in new regions, while shaping the reusable systems that make future launches faster, safer, and m

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. About the Team The Embedded Insights team supports Plaid’s mission to build a world-class suite of intelligence products. We identify the best opportunities to use machine learning in Plaid products, prove out those opportunities, and collaborate with cross-functional partners to turn them into real-world production systems. About the Role As a Senior Machine Learning Engineer on Embedded Insights, you will help shape Plaid’s future by building machine learning-powered products and features. You will initially support the Plaid App, working on a 0-to-1 consumer-facing product and helping establish product-market fit for a new business line. You will work closely with product managers, data scientists, engineers, customers, and other machine learning engineers to translate ambiguous opportunities into effective ML systems that create measurable customer value. In supporting the Plaid App, you will: Build machine learning-based features for a 0-to-1 consumer-facing product. Partner with product managers to translate ambiguous business requirements into machine learning problems and influence product strategy and roadmap decisions. Rapidly iterate and experiment to help drive product

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Tokenization team's mission is to bring both public and private equity to be tradable 24/7 on decentralized exchanges (DEXs) across the Robinhood Chain. We work at the intersection of blockchain technology, financial market infrastructure, and modern distributed systems - with a focus on accessibility, security, and scalability. Equity markets have been closed nights and weekends for a century; we're building the infrastructure that changes that. As a Software Engineer , you'll build and own backend services that make tokenized equities work end to end - issuance, custody, and settlement on-chain, kept in sync with traditional brokerage and ledger systems. You'll ship product-facing features and platform capabilities in a domain where correctness is non-negotiable - the systems you build move real customer assets, continuously, around the clock. This role is based in our Toronto, ON office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-perfor

About the Team Customer education helps customers and partners build the practical skills and confidence to use AI and OpenAI products safely and effectively. The team focuses on role- and skill-based learning paths, practical content, and product experiences that accelerate learning in the workplace. It brings together learning and enablement expertise, field insight, product signals, and measurement to improve learner and business outcomes. Together, these experiences will help enterprise users build practical AI skills, apply them with confidence in their work, and demonstrate what they can do. Employers will gain a clearer view of workforce skills and progress, helping them recognize capability, focus development where it matters most, and build confidence in workforce readiness. About the Role We’re looking for a full-stack engineer to define and build a new class of learning experiences. This is an early-stage product area where technical judgment, product sense, and learner empathy are critical. You will be setting a technical vision for how people use AI to learn how to use AI, safely and beneficially. This is a hands-on, 0-1 product engineering role with broad technical and product ownership. You’ll set direction, make foundational decisions, and ship the first versions of experiences that can grow into the default way people learn at work. You will drive full-stack product experiences end to end, from prototype through launch, instrumentation, iteration, and production hardening. The work spans interaction design, frontend implementation, backend APIs and services, learner state, content and runtime integration, telemetry, evaluation, reliability, safety, accessibility, and launch readiness. You’ll work closely with our education, GTM, and engineering teams to translate how people learn into products people want to use. bring role- and skill-based learning paths into the product, designing coaching, feedback, and adaptive support which responds to each lea

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We are seeking a platform engineer to join our Compute Capacity team. This team owns the capacity plan that keeps compute supply ahead of demand across every region we operate in — the forecasting, buffer policy, and provisioning systems that make sure a project never runs into a wall it didn't know was there. You'll work on the systems that turn a capacity plan into provisioned reality: reservation acquisition, fleet reconciliation, and the automation that keeps what we've committed to in sync with what we're actually running. You'll help build the metrics and alerting that let capacity problems surface months out, on vendor lead time, rather than at the moment someone needs the room. You'll design, build, and operate systems that are both robust and highly automated — helping us hold the right buffer at the right cost, catch drift before it becomes a shortage, and give every team a single, trustworthy view of how much room we have across the millions of databases we manage. What You'll Be Responsible For Help build and maintain the capacity plan that keeps Supabase's compute supply ahead of demand across regions and instance families Support buffer policy by modeling headroom targets and their cost tradeoffs for review and sign-off Build and maintain automation that turns the capacity plan into provisioned reality — reservation acquisition and top-up, fleet reconciliation, drift detection between committed and running capacity Extend our infrastructure as code for capacity-relevant provisioning Instrument capacity: build and maintain metrics for saturation, reservation coverage, idle buffer, forecast error, and provisioning latency Build and tune capacity alerting so headroom,

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Software Engineer, Data Layer As a Software Engineer on the Data Layer team within the Platform group, you'll shape the API (GraphQL) platform that connects every client application to Coinbase's backend services, handling the majority of user traffic across Consumer, Base, and Institutional products. You'll own the critical systems that route and serve API requests at scale, improving reliability, performance, and developer experience for hundreds of engineers building on this foundation layer. What you'll do: Own and deliver projects end to end, from scoping and system design through implementation, rollout, and production validation, driving measurable progress on the team's highest-priority initiatives. Design and build high-reliability, low-latency systems serving millions of users, tackling challenges like caching, upstream service optimization, and efficient connection management at scale. Build and improve the API framework and tooling that hundreds of engineers depend on, making it fast and easy for teams across the company to build, test, and ship independently. Drive operational excellence across T0 services: own SLOs, improve observability, lead incident response, and reduce operational toil so the team can invest in high-leverage work. Partner cross-functionally with product engineering teams to design API schemas, support service launches, and ens

About the Team The Astral team builds high-performance developer tools to power the future of programming, at OpenAI and beyond, including Ruff, uv, and ty. The Astral toolchain sees hundreds of millions of installs per month and powers hundreds of millions of package downloads per day for the Python ecosystem. As a team, we are building on those foundations to continue solving impactful tooling problems as programming evolves. About the Role We are looking for an experienced software engineer to build next-generation programming language tooling. If you like writing high-performance Rust, it could be a good fit; if you like thinking about the future of programming, it could also be a good fit. Strong candidates tend to have deep experience with Rust, Python, open source, compilers, or developer tools — but few candidates are deep in all of these areas, and we've hired candidates without prior Rust or Python experience. In this role, you will: Design and implement features in Astral’s existing open source projects (Ruff, uv, ty, and python-build-standalone, and more). Support Astral’s open source projects as a maintainer, triaging user issues, reviewing pull requests, and participating in community discussions. Evolve the Astral toolchain to accelerate development velocity at OpenAI. Build entirely new tools, in entirely different programming ecosystems, to power the future of agentic software development. Your background might look something like: 5+ years of professional engineering experience, excluding internships, in relevant engineering roles. High agency and comfort operating in a fast-moving environment, with strong ownership of security, reliability, and operational excellence. Strong developer empathy and communication skills, including experience maintaining open source projects. Exceptional systems engineering fundamentals and a track record of leading complex projects from ambiguous problem statements through to user impact. Proficiency in one or more s

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Cloud Security team is focused on protecting Robinhood’s AWS cloud and providing engineers with foundational security capabilities. It is a major contributor to the company’s least privilege objective to manage network traffic and reduce the level of access that employees have or could obtain through escalation. A Senior Security Engineer on the Cloud Security team is a well-rounded technologist and a deep subject matter expert in cloud security and building security controls on Amazon Web Services (AWS). The ideal candidate for this role will embody and exemplify our Safety First value. This role is based in our Bellevue, WA, Menlo Park, CA, and New York, NY offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do As a Senior Security Engineer you will be part of a team which owns the security posture for cloud infrastructure on which all Robinhood products are built You will build and operate solutions that protect fou

At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the Role Anyscale runs on a small, high-leverage IT function, and we're looking for an IT Engineer to own it. This is a hands-on engineering role, not a help desk or tier-1 support role. Roughly half the job is software: you will own and extend a set of internal automation and notification services wired into our directory and hardware systems. You should be comfortable owning a codebase and a GitHub repository, not only vendor admin consoles. The other half is the identity, endpoint, hardware, and vendor backbone that keeps a company of roughly 200 people, close to half of them engineers, productive across three public clouds. Reporting to the Head of Security and IT, you will work closely with security, engineering, and the people team. This role is based in the San Francisco Bay Area on a hybrid schedule. What You'll Do Own identity and access: Okta and Google Workspace administration, group-based authorization, 1Password Enterprise, passkeys, and automation driven provisioning and deprovisioning. Own and extend our internal automation services, and run them on scoped service accounts with sound security and hygiene. Own the endpoint fleet through mobile device management, including device trust posture checks, endpoint

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Join Twitch’s Memberships team within the Commerce Engineering organization, where we’re building rewarding experiences allowing creators to make a living doing what they love. We’re the team behind our continuous patronage features including channel Subscriptions, Gifting, and Turbo. As a member of our team, you’ll work alongside our highly engaged and collaborative team to design, build and maintain systems that scale to millions of concurrent users. We actively seek to improve our experiences and are looking for members that are passionate about our end users. Our team is based in San Francisco, CA and Seattle, WA. You Will: Create interactive experiences that are rewarding for both viewers and creators Architect and build robust, scalable applications that can handle millions of concurrent users Participate in Operational Excellence work to maintain and support our live services Collaborate with fellow engineers, product managers and designers to build new products and solutions You Have: 1+ years of professional software development experience with a focus on building scalable systems Excellent proficiency in modern programming languages (Python, Java, Go) and distributed system technologies A track record of building product experiences that users love Sharp proble

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Streaming Services team is responsible for routing and replicating New Relic's platform data through globally distributed cloud environments in a high-throughput, low-latency, and cost-aware streaming pipeline. Our streaming services process and route over a billion messages per minute across different continents, regions, and cloud providers, serving New Relic’s customer experience by making it easy for development teams to prioritize reliability. You will collaborate with this globally distributed team to develop expertise and best practices for New Relic development teams to operate highly reliable streaming services. What you'll do Own, build, maintain, and scale our streaming services and their support tools. Participate in an on-call rotation and bake stability into everything, continually seeking automation opportunities for built-in reliability. Participate in architectural definitions with a high degree of innovation and creativity. Own and improve your team processes. Develop automation and tooling to make our services more scalable and reliable. Use available innovation time to bring your creative ideas to life. This role requires Experience developing back-end services that use Flink, Kafka, or other streaming platforms. Large scale is a plus. Experience in writing software in Java, and you are not afraid of adapting, learning, and working with different languages and frameworks. Experience with distributed systems, concurrency, and scaling in