Lead Expert Jobs

About the Team The New Verticals team is building the future of local commerce by expanding DoorDash’s product offerings across Australia and New Zealand. This role sits within Drive, one of DoorDash’s fastest-growing businesses and a key strategic pillar for the company. The Drive team is responsible for the operations, development, and growth of Drive’s product suite which is our white-label solution that enables merchants to offer on-demand delivery directly through their own channels, powered by DoorDash’s logistics network. We’re looking for someone excited to thrive in a dynamic environment and contribute to our global mission of empowering and growing local economies. About the Role As a Senior Associate on the ANZ International New Verticals S&O team, you’ll focus on supporting key functions within our Drive business across our Grocery, Convenience, Alcohol, Health and Retail verticals. In this role, you’ll plan and execute strategic and operational initiatives for our largest Enterprise accounts, working with a wide array of cross-functional teams like partnerships, product, engineering, finance, and analytics. You will report into Associate Manager - Drive Lead, ANZ New Verticals. This is a hybrid role, with three days a week in the office and two days remote. You’re excited about this opportunity because you will… Strategise – From first principles, you’ll design vertical and account strategy for the ANZ New Verticals business—balancing growth with sustainable cost structures. Operate – Own tracking dashboards and manage week-over-week metrics for the various accounts you’ve been assigned to. You'll identify drivers of trends and develop plans to improve results. Analyse – Build models using Google Sheets and SQL to evaluate the economic, operational, and strategic impact of different initiatives—helping shape data-driven decisions that balance business costs with merchant delivery quality. Experiment and Execute – Turn strategy into actio

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Join the pioneering Servicing International team at the forefront of Affirm's global expansion, building the foundational platform to launch our products into a new generation of international markets. This role will focus specifically on purchase protection, including disputes and refunds—a critical part of the user journey and an area of significant investment—to ensure trust and satisfaction for our newest customers. Success requires deep collaboration, and you will partner closely with European engineering counterparts and engineers across our global Servicing Engineering organization to build cohesive, scalable solutions. If you are passionate about creating world-class user experiences and excited by the challenge of launching products in new regions, join us. Help build the next generation of Affirm's platform and define our presence around the world. What you’ll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Join the pioneering Servicing International team at the forefront of Affirm's global expansion, building the foundational platform to launch our products into a new generation of international markets. This role will focus specifically on purchase protection, including disputes and refunds—a critical part of the user journey and an area of significant investment—to ensure trust and satisfaction for our newest customers. Success requires deep collaboration, and you will partner closely with European engineering counterparts and engineers across our global Servicing Engineering organization to build cohesive, scalable solutions. If you are passionate about creating world-class user experiences and excited by the challenge of launching products in new regions, join us. Help build the next generation of Affirm's platform and define our presence around the world. What you’ll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design

About the Team The New Verticals team is building the future of local commerce by expanding DoorDash’s product offerings across Australia and New Zealand. This role sits within Drive, one of DoorDash’s fastest-growing businesses and a key strategic pillar for the company. The Drive team is responsible for the operations, development, and growth of Drive’s product suite which is our white-label solution that enables merchants to offer on-demand delivery directly through their own channels, powered by DoorDash’s logistics network. We’re looking for someone excited to thrive in a dynamic environment and contribute to our global mission of empowering and growing local economies. About the Role As a Senior Associate on the ANZ International New Verticals S&O team, you’ll focus on supporting key functions within our Drive business across our Grocery, Convenience, Alcohol, Health and Retail verticals. In this role, you’ll plan and execute strategic and operational initiatives for our largest Enterprise accounts, working with a wide array of cross-functional teams like partnerships, product, engineering, finance, and analytics. You will report into Associate Manager - Drive Lead, ANZ New Verticals. This is a hybrid role, with three days a week in the office and two days remote. You’re excited about this opportunity because you will… Strategise – From first principles, you’ll design vertical and account strategy for the ANZ New Verticals business—balancing growth with sustainable cost structures. Operate – Own tracking dashboards and manage week-over-week metrics for the various accounts you’ve been assigned to. You'll identify drivers of trends and develop plans to improve results. Analyse – Build models using Google Sheets and SQL to evaluate the economic, operational, and strategic impact of different initiatives—helping shape data-driven decisions that balance business costs with merchant delivery quality. Experiment and Execute – Turn strategy into actio

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest's Global Business Organization partners with advertisers, agencies and the wider industry to grow Pinterest's business. This role owns how Pinterest shows up with key industry associations and on the industry's biggest stages, from the ANA, MMA and IAB to marquee moments like CES, Cannes Lions and POSSIBLE. You'll be the connective tissue between Pinterest's leaders and the external industry, shaping visibility, influence and reputation across the advertising and marketing landscape. What you'll do: Serve as Pinterest's day-to-day contact for key industry associations, leading memberships and commitments, delivering against contractual obligations and finding new ways to grow Pinterest's visibility and influence within these organizations. Inform Pinterest's speakership strategy and lead execution across key US industry events, sourcin

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

The ML Observability team builds cutting-edge tools to monitor, explain, and improve AI systems in production, particularly those leveraging Large Language Models (LLMs) and generative AI. We provide robust, scalable observability for AI workloads, including drift detection and model evaluation, and behavior tracing, enabling customers to ship AI with confidence. As a Staff Engineer, you’ll lead the development of new features and foundational capabilities within Datadog’s LLM Observability product. You will shape product direction, drive experimentation, and apply your deep understanding of both AI systems and software engineering to solve open-ended problems in the fast-moving AI landscape. Your work will directly impact how our customers monitor, troubleshoot, and optimize LLM-based applications in production. Join us in building the foundational tools that make AI systems observable, understandable, and reliable in the real world. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive design and implementation of LLM observability features. Ideate, prototype, and scale new product features to provide insights and drive improvements for generative AI systems Work cross-functionally with other eng teams, product, UX, and applied science to iterate fast and find product-market fit Develop and extend tools for tracing, evaluating, and debugging LLMs Influence architecture decisions and mentor engineers to build resilient, high-performance systems Stay close to customer pain points and use those insights to guide product and engineering priorities Stay current with industry trends and advancements in machine learning and observability, driving innovation within the team Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering or r

The Agent Observability team builds cutting-edge tools to monitor, explain, and improve AI systems in production, particularly those leveraging Large Language Models (LLMs) and generative AI. We provide robust, scalable observability for AI workloads, including drift detection and model evaluation, and behavior tracing, enabling customers to ship AI with confidence. As a Staff Engineer, you’ll lead the development of new features and foundational capabilities within Datadog’s LLM Observability product. You will shape product direction, drive experimentation, and apply your deep understanding of both AI systems and software engineering to solve open-ended problems in the fast-moving AI landscape. Your work will directly impact how our customers monitor, troubleshoot, and optimize LLM-based applications in production. Join us in building the foundational tools that make AI systems observable, understandable, and reliable in the real world. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive design and implementation of LLM observability features. Ideate, prototype, and scale new product features to provide insights and drive improvements for generative AI systems Work cross-functionally with other eng teams, product, UX, and applied science to iterate fast and find product-market fit Develop and extend tools for tracing, evaluating, and debugging LLMs Influence architecture decisions and mentor engineers to build resilient, high-performance systems Stay close to customer pain points and use those insights to guide product and engineering priorities Stay current with industry trends and advancements in machine learning and observability, driving innovation within the team Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering or related scie

About the Role Anyscale is seeking a Senior / Staff Product Manager to lead Ray Data, our scalable data processing library for ML and AI workloads. This is a uniquely challenging role that requires balancing open source growth with commercial differentiation - driving rapid adoption in the open source Ray Data ecosystem while building compelling proprietary features for Anyscale RunTime, our high-performance commercial engine. You'll own the entire Ray Data product roadmap in a competitive landscape, working closely with the engineering team, the field team, enterprise customers, and the open source community. Success requires: Deeply ingraining yourself into the end-user experience to understand the nature of the product and its gaps and tradeoffs Working closely with customers and open source users to draw the subtle line between growth and commercialization Strategic thinking about which parts of the ML/Data lifecycle to focus on, identifying opportunities where our architectural strengths create the most value. Thinking deeply about and clearly articulating the product strategy to stakeholders Key Responsibilities Drive the Ray Data product roadmap - Balance open source Ray Data feature development with Anyscale Runtime commercial differentiation to ensure that both Ray Data becomes the open source standard for AI data processing and Anyscale Runtime remains sufficiently compelling. Drive open source Ray Data adoption - Focus on community growth, developer experience, and ecosystem integrations Market Positioning & Enablement - Work closely with Product Marketing on strategic market positioning, field enablement, and competitive analysis to maintain differentiation. Customer engagement - Drive key customer engagements assisting sales and field engineering teams. Required Qualifications 4+ years of product management experience with technical products Strong technical background in distributed systems, ML infrastructure, or data processing Experience working

About the Role The Engineering Acceleration team designs, builds and maintains the foundational systems that engineers use to build ChatGPT and the API. This is a fast-growing team and you will get a chance to own and define the strategy, vision, and plan for how to increase developer productivity. In this role, you will: Drive the design, development, and implementation of tools, systems, and processes that accelerate engineering velocity, reduce manual effort, and increase the quality of output. Use our latest AI tools to re-think how we can be the most productive team in the industry. Work closely with various teams within OpenAI to understand their workflows, challenges, and needs, and ensure the tools and systems built by the Engineering Acceleration team address these requirements. Bring new features and research capabilities to the world by partnering with product engineers to lay the necessary technical foundations. Guide and advise product engineering teams on best practices for ensuring observable, scalable systems. Like all other teams, we are responsible for the reliability of the systems we build. This includes an on-call rotation to respond to critical incidents as needed. You might thrive in this role if you: Have 5+ years of experience in engineering, including 3+ years of experience in infrastructure building tooling for developers. Have experience-driven empathy for the tools, frustrations, and processes that slow engineering teams down and lead to toil or burnout. Have a voracious and intrinsic desire to learn and fill in missing skills—and an equally strong talent for sharing learnings clearly and concisely with others. Are comfortable with ambiguity and rapidly changing conditions. You view changes as an opportunity to add structure and order when necessary. As technical context: at the heart of our infrastructure is a large-scale deployment of GPU nodes running in dozens of Kubernetes clusters across regions. Some core technologies we build wit

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Flexport is a platform for global trade in an industry that comprises 12% of the global GDP. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest-growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet. Exceptional software development is integral in allowing us to fulfill our mission of fixing the user experience in global trade. At Flexport you’ll develop products that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade. Our engineers are top-notch software developers who love listening to the users, working as a team, and proactively taking the lead whenever necessary. The role involves learning the business of freight forwarding, modeling the work that people do to move freight, desi

About the Team OpenAI’s People team supports a complex, rapidly growing organization of researchers, engineers, and business teams. The Compensation function ensures accuracy, scalability, and operational excellence across all compensation tools, systems, and data flows. About the Role We’re hiring a Compensation Operations Analyst to build and run the systems, tools, and processes that power compensation at OpenAI. This role is deeply operational and technical: you will configure HRIS modules, manage compensation tools end-to-end, maintain pristine data quality, and ensure compensation cycles run flawlessly. You’ll partner closely with People Systems, Total Rewards, Finance, and vendors to keep our compensation infrastructure accurate, scalable, and audit-ready. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own configuration and day-to-day operations of compensation tools and HRIS compensation modules. Manage annual and off-cycle compensation processes, ensuring data integrity, testing, quality assurance, and on-time execution. Build and maintain compensation datasets, dashboards, audits, and data flows across systems. Lead compensation vendor relationships, including implementation, troubleshooting, and data submissions. Diagnose and resolve system issues, identify root causes, and drive process and tooling improvements. Partner with People Systems and Engineering to enhance architecture, workflows, and automation. Ensure high data accuracy across compensation systems and proactively identify gaps, risks, or anomalies. Translate technical or complex compensation system issues into clear guidance for stakeholders. You might thrive in this role if you: Have 5+ years of experience in compensation operations, HR operations/systems, or total rewards tooling in high-growth or technology environments. Have strong HRIS configuration experience,

We are seeking a strategic and execution-oriented Logistics & Operations Planning (S&OP) Manager to build and lead our process that aligns fleet demand with manufacturing, supply chain, operations, and financial plans. This role will sit within the Logistics organization and serve as a key cross-functional integrator, ensuring that demand, supply, capacity, inventory, and cost assumptions are connected through a single planning process that enables clear decisions and disciplined execution. This individual will establish the S&OP governance, cadence, and decision-making framework needed to align business priorities with operational capabilities. The ideal candidate will bring strong experience in planning, operations, and cross-functional leadership, with the ability to translate dynamic business needs into a scalable and effective planning rhythm. In this role, you will: Design and lead the company-wide S&OP process to align fleet demand, production, supply readiness, inventory, and financial plans. Establish and run the monthly planning cadence, including demand review, supply review, scenario planning, and executive alignment. Partner with Logistics, Manufacturing, Finance, Supply Chain, and Operations teams to maintain a single integrated view of priorities, risks, and constraints. Drive scenario analysis and trade-off decisions related to demand changes, supply constraints, capacity, inventory, and cost. Develop and track key planning metrics such as forecast accuracy, plan attainment, inventory health, service readiness, and cost control. Create executive-ready communications and recommendations while driving continuous improvement in planning processes, tools, and reporting. Qualifications Bachelor’s degree in Supply Chain, Operations, Engineering, Business, Finance, or a related field. 10+ years of

Job Title: Engineering Shift Supervisor Reports To: Chief Engineer Department / Function: Engineering Job Purpose / Summary • The Lead Shift Engineer is a multiskilled engineering professional responsible for leading, coordinating and supervising all engineering activities on their assigned shift within a fast paced FMCG environment. • They provide technical leadership to Shift Engineers, ensure safe and effective maintenance across all plant and packaging machinery, prioritise engineering workload, and act as the first point of escalation for technical issues during the shift. • The role drives engineering reliability, reduces downtime and ensures compliance with safety, food safety and legal requirements while role modelling engineering excellence. Other Information · The job holder is required to do all tasks considered relevant by their line manager · Responsible for Food Safety, Quality and Legality EQUAL OPPORTUNITIES: The Company strives to be an equal opportunities employer. This means that decisions concerning recruitment, promotion, dismissal or any other aspect of employment will be based on the needs of the business and not any assumptions based on sex, race, age, disability, gender reassignment, sexual orientation, married or civil partnership status, pregnancy or maternity, religion or belief. This is an important commitment which all employees are expected to share. Key Accountabilities Shift Leadership & People Responsibilities Day‑to‑day leadership of Shift Engineers, including task allocation, prioritisation and performance during the shift. Coordinate maintenance workload in real‑time based on breakdowns, production needs and planned tasks. Provide technical guidance, coaching and hands‑on support to engineers on shift. Lead shift handovers, ensuring clear communication of ongoing issues, completed work, risks and priorities. Conduct informal skills assessments and support the Engineering Manager with identifying training needs. Role model enginee

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities) Toast is looking for a Senior Director, Customer Care Operational Excellence to own how our customer support organization operates, end to end. This is a build-and-run role: you will design (and continuously redesign) the people, process, systems, and data that determine whether every customer, from our smallest SMB accounts to our largest Enterprise relationships, gets a fast, effortless, high-quality resolution. This role sits at the center of our AI transformation of Support operations, evaluating, implementing, and scaling AI across chat, voice, and agent-assist workflows, while also owning the fundamentals: workforce planning and capacity, quality and performance measurement, and a closed-loop voice-of-customer program that feeds directly into our product and engineering roadmaps. You will lead a team, and this is a hands-on role: you're expected to get into the details, run point on hard problems personally, and build things yourself when needed. Support Operating Model: People, Process & Systems Own the end-to-end design of how Support operates: org structure, staffing model, tiering/routing, escalation paths, and channel model (chat, email, phone, self-service, community), and continuously refine it as the business scales. Build and run the operating cadence for the function: performance reviews, root-cause/escalation reviews, leadership readouts, and continuous-improvement rhythms. Segment design so that SMB, Mid-Market, and Enterprise customers each get a service model appropriate to their needs, complexity, and value. AI & Support Technology Transformation Own the roadmap for AI-enabled support, including virtual agents/chatbots, voice AI, agent-assist, and automation, from business case through implementation, measured a