Lead Manager Ai Infra Systems Engineering Team Jobs

P-1388 As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership, AI-first operational innovation and customer-centric execution. Mission Lead and scale a world-class AI-first Data & AI Support Engineering organization that combines deep technical expertise, operational excellence, intelligent automation and customer-centric support to accelerate issue resolution, improve platform reliability and drive exceptional customer outcomes across enterprise-scale Data and AI workloads. Build AI-enabled support workflows and reusable automations to improve resolution speed and support quality. Use Agentic AI systems, logs, telemetry, observability platforms and internal systems to accelerate troubleshooting and root-cause analysis safely. Create reusable runbooks, prompts, and agentic workflows that scale operational efficiency across teams. Ensure strong AI governance, customer data safety, validation practices, auditability, and human-in-the-loop controls. Partner with Engineering and Product teams to drive AI-first support innovation and operational excellence. Outcomes Drive AI-first support transformation initiatives that improve resolution speed, case quality, operational efficiency and customer experience. Partner with Engineering and Product teams to operationalize AI-assisted diagnostics, observability insights, and intelligent escalation management for enterprise customers. Build and scale reusable AI-enabled workflows, automations, runbooks, and operational intelligence frameworks across the support organization. Lead and manage Technical Solutions Engineers, Team Leads, and support operations personnel across AMER support functions based ou

Key Attributes As a Senior Manager, you’ll be an accomplished and effective member of the Teneo Consulting team, leading client engagements with the support of Directors and Managing Directors, developing junior colleagues, and bringing a strong understanding of how data, AI and emerging technology can create measurable business value. You will operate at pace, demonstrate ownership and sound judgement, and be comfortable influencing and constructively challenging senior stakeholders. You will combine strong attention to detail with the ability to see the bigger picture, ensuring analysis and recommendations are rigorous, well-structured and executive-ready. Key Responsibilities Structure and lead projects or major workstreams of complex engagements, working directly with a Director or Managing Director and taking day-to-day ownership of delivery, team performance and client outcomes Demonstrate a strong consulting skill set, leading complex research and analysis, translating business problems into clear hypotheses and practical solutions, and structuring high-quality written output Develop the ‘answer’ from initial hypothesis through refinement and validation with senior colleagues and clients, combining rigorous analysis with sound commercial judgement Lead AI diagnostic and strategy engagements, framing the problem, identifying and prioritising AI use cases, and developing the value case to inform investment and transformation priorities. Lead AI transformation engagements from prioritised use cases through to production, orchestrating delivery across Teneo’s AI consulting capabilities, client teams and external vendors, and maintaining a clear focus on adoption and realised business value. Manage case teams on a day-to-day basis, including planning and delegating workload, coordinating multidisciplinary contributors, and providing coaching and development support to junior colleagues &n

Become a part of our caring community The Provider CRM Lead (Lead Product Manager) is responsible for defining and advancing the strategy, roadmap, and adoption of Provider CRM capabilities that enable a more connected, data-driven provider experience. You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, strengthen relationship management, streamline workflows, and deliver actionable insights for field and operational teams. The ideal candidate combines product management, customer relationship management, and change leadership experience with the ability to translate business priorities into scalable capabilities that improve provider satisfaction, operational efficiency, and business outcomes. You will report to the AVP, Product Management. Product Strategy & Vision Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms Align CRM investments with business objectives, customer needs, and growth strategies Identify opportunities to improve customer acquisition, retention, loyalty, and lifetime value through CRM innovation Monitor industry trends, emerging technologies, and competitive CRM capabilities Product Leadership Lead end-to-end product lifecycle management from discovery through delivery and ongoing optimization Prioritize initiatives using data, customer insights, business outcomes, and stakeholder feedback Develop business cases and success metrics for product investments Mentor and guide other product managers and cross-functional team members CRM Platform Management Own CRM platform capabilities including customer profiles, segmentation, lead management, campaign management, workflow automation, reporting, and integrati

Senior Product Manager, Privacy Engineering The Opportunity Privacy is changing quickly. People are more aware of their privacy rights and want more control over their data, especially as AI has become part of our everyday work. Regulations are also evolving rapidly across many regions. These changes matter to Adobe as the company expands across consumer, professional, and enterprise markets worldwide. We are looking for a collaborative and innovative Lead Product Manager to guide the strategy and execution of our vision for experiential privacy. In this role, you will help manage privacy risks, identify new opportunities, and build transparent, user-centered solutions that support Adobe’s values and business goals. This is a highly cross-functional role. You will need to think strategically, influence others, and work closely with teams across Adobe, including Creativity & Productivity, Customer Experience Orchestration, Adobe Unified Platform Engineering, Digital Employee Experience, and Legal. To succeed, you are comfortable with change, act with urgency, take ownership, and deliver results while partnering with multiple teams and managing competing priorities. What You'll Do Understand needs around data protection and privacy compliance in our products, services and platforms. Translate customer, business, and legal needs into clear requirements and engage with engineering teams to deliver outstanding solutions users trust with their data. Help build features, capabilities, and tools composed to keep user and company data protected while offering transparency around how our company processes data. Collaborate with experience design teams driving the creation of mockups and review user interface designs to help ensure all privacy controls are implemented in accordance with privacy policies and requirements. Build, document and communi

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are looking for a high-ownership Project/Program Manager to lead AI-led transformation initiatives across the Lending Collections ecosystem. This role sits at the intersection of Business, Product, Technology, Data, and AI. The ideal candidate should be equally comfortable understanding a business problem, translating it into a structured product/technology requirement, driving engineering execution, and taking the initiative all the way to production and measurable business impact. This is not a traditional project-management role. We are looking for someone who can own the problem statement, bring structure to ambiguity, drive stakeholders, and turn AI opportunities into production-grade solutions. Key Responsibilities 1. Business Requirement & Problem Discovery Work closely with Business and Collections stakeholders to identify operational pain points, automation opportunities, and AI use cases. Conduct requirement-gathering workshops and translate business needs into clear, actionable requirements. Challenge requirements where necessary and bring structure to ambiguous problem statements. Understand lending collections journeys, customer touchpoints, workflows, operational processes, and relevant business metrics. 2. BRD, Workflow & Solution Documentation Create and maintain detailed BRDs, functional requirements, user stories, process flows, workflows, and solution documentation. Define end-to-end process journeys, including inputs, outputs, decisioning logic, exceptions, dependencies, and integrations. Convert business requirements into granular user stories with clear acceptance criteria. Ensu

Datadog is looking for an Engineering Manager to lead and grow our Code Coverage team, which is building the next generation of AI-powered developer tooling. This team owns Datadog’s Code Coverage product across the entire stack, helping customers track and enforce test coverage. Code Coverage is part of the Software Delivery suite, which enables engineering teams to move faster and more securely. In this role, you will lead and develop a high-performing engineering team in an ambiguous environment. You’ll set technical direction, drive execution, and remain hands-on. You will partner closely with customers and product management to evolve the product into an automated system that leverages production signals and AI to improve test quality, relevance, and performance. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Lead and develop a team of four engineers in Madrid, supporting their growth through mentorship, regular 1:1s, and clear performance feedback, while fostering a strong culture of ownership and quality Guide the evolution of Code Coverage into an AI-powered system that uses production data and LLMs to identify coverage gaps and improve test effectiveness Partner with product management and customers to define and evolve the roadmap, aligning stakeholders and translating strategy into clear priorities Stay hands-on by contributing to architecture and design decisions, and by participating in the on-call rotation Who You Are: You have a strong interest in AI and agentic engineering, and are curious about how LLMs and autonomous systems can improve developer workflows You have experience leading an engineering team as a tech lead or manager, with a track record of developing engineers at different level

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. At HALA, Digital Marketing Manager lead HALA’s digital marketing and performance acquisition activities to drive customer and merchant growth across payment products and services. The role owns digital channel strategy, campaign performance, acquisition funnels, and budget optimization to maximize conversion, ROI, and sustainable growth. Responsibilities: Develop and lead the digital marketing and paid acquisition strategy across SEM, paid social, display, and other relevant channels. Own digital acquisition performance across the funnel, from awareness and lead generation through conversion and activation. Manage digital marketing budgets and optimize channel allocation based on CAC, conversion, ROI, and business performance. Lead campaign planning, audience targeting, retargeting, and A/B testing to continuously improve performance. Oversee landing-page and conversion-funnel optimization in collaboration with Product, Creative, and Technology teams. Establish and monitor digital marketing KPIs, attribution, dashboards, and performance reporting. Partner with Product, Sales, Data, Creative, Marketing Operations, and Compliance to support product launches and growth initiatives. Identify new digital channels, technologies, and growth opportunities relevant to HALA’s customer and merchant segments. Ensure digital campaigns comply with HALA’s brand standards, internal policies, and applic

About OpenAI OpenAI is an AI research and deployment company committed to ensuring that artificial general intelligence benefits all of humanity. Our mission requires a team that brings diverse perspectives, strong judgment, and a deep commitment to safe and beneficial deployment. About the role We are seeking an experienced Enterprise Marketing Manager / Lead to build and drive OpenAI's enterprise marketing strategy in Japan. This person will be responsible for developing local programs that generate pipeline, deepen enterprise trust, and help Japanese businesses understand how OpenAI can create meaningful value. This role is ideal for a full-stack B2B marketer who understands Japan enterprise buying dynamics and can operate across strategy and execution. You will partner closely with Sales, Partnerships, Product Marketing, Communications, Legal, and Global Marketing to translate global priorities into locally resonant programs. Responsibilities - Develop and execute Japan enterprise marketing strategy aligned with GTM and revenue priorities - Plan and run field marketing programs, executive events, webinars, roundtables, ABM pilots, partner co-marketing, and demand generation campaigns - Create high-impact bilingual content, including customer stories, newsletters, executive narratives, sales enablement, and localized campaign assets - Partner with Sales to identify target accounts, industries, objections, and opportunities for marketing support - Work with Product Marketing and Global Marketing to localize launches, narratives, and enterprise messaging for Japan - Coordinate with Comms, Global Affairs, Legal, and policy partners on trust-sensitive messaging and external programs - Build partner marketing strategies with priority ecosystem and channel partners - Manage agencies, vendors, timelines, budgets, reporting, and post-campaign measurement - Establish operating rhythms and performance dashboards for Japan enterprise marketing Qualifications - 10-12+ years

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. PRINCIPAL PRACTICE MANAGER LEAD. STRATEGIZE. TRANSFORM. JOIN US AS A PROFESSIONAL SERVICES PRACTICE MANAGER! Are you ready to own your impact at the forefront of the AI and data revolution ? As a Principal Practice Manager , you’ll be a key driver in transforming the US Federal government through cutting-edge AI-cloud data solutions . You’ll collaborate with top-tier clients, strategize with elite sales teams, and win and lead groundbreaking professional service engagements —all while working with the best minds in the industry! This role is completely remote but preference will be given to those in the DC-metro area. WHY THIS ROLE? Be a Market Leader: Own and execute the strategic vision for Professional Services across all of the US Federal Government for Defense and Civilian. Drive Meaningful Change: Work with clients to unlock the power of AI and data and fuel digital transformations. Collaborate with the Best: Work cross-functionally with top industry experts to win transformative services opportunities and shape the future of cloud data solutions. Grow your Business: Work proactively across accounts to create and mature new opportunities, close deals and grow your business. Crush Your Goals: Meet and exceed bookings, revenue, and consumption targets while delivering e

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Team Paytm's Unified Payments Interface (UPI) offering that enables users to make instant bank-to-bank payments directly from their linked bank accounts. About the Role We are looking for an AI Product Manager to lead the development of Agentic AI solutions for Paytm's UPI ecosystem. The role focuses on building intelligent, autonomous AI agents that enhance payment experiences, automate customer support, detect fraud, provide personalized financial insights, and optimize payment success rates. Key Responsibilities -Define product strategy and roadmap for AI-powered UPI experiences. -Build autonomous AI agents for payments, dispute resolution, customer assistance, and transaction recommendations. -Collaborate with Engineering, Data Science, Design, and Risk teams to deliver AI-first products. -Leverage LLMs, AI agents, and workflow automation to improve user engagement and operational efficiency. -Drive experimentation using analytics, customer insights, and A/B testing. -Ensure compliance with NPCI guidelines, privacy, and responsible AI practices. Superpowers/ Skills that will help you succeed in this role: · -3–8 years of Product Management experience in FinTech, Payments, or AI products. -Understanding of UPI, digital payments, and banking ecosystems. -Experience with Generative AI, LLMs, Agentic AI frameworks, and AI product development. -Strong analytical skills with SQL and product analytics tools. -Excellent stakeholder management and execution capabilities. Why join us: A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average r

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London or Remote (UK) | 💰 £85,000 - £105,000 + Incentive Awards tied to your performance + Benefits ⭐Our Model Oversight team The second line of defence Model Oversight team (that’s us!) provides support to our colleagues in Borrowing, Fincrime & Fraud, Finance and Operations to help Monzo grow safely. We’re looking for a Model Validation Senior Manager - Gen AI to lead the teams’ oversight of Generative AI models/use cases (primarily built across Monzo’s Operations squads) to provide assurance that the models/use cases we use are not only good for Monzo but what's best for our customers. 🔑You’ll play a key role by... Driving the embedding of the Model Risk Framework for Generative AI use cases across Monzo Lead the collaboration with the first line of defence teams to strengthen policies, standards and procedures for Generative AI model, use case, system design and build, implementation, governance, monitoring and use. Helping to embed best practice of Generative AI across the business. Own the setting and maintenance of Generative AI validation methods, evidence expectations and reusable technical

Command by Asana is a new product purpose-built for software development teams that helps engineers stay in flow Command automatically catalogs the decisions, context, and next steps agents need to stay efficient and keep moving. Engineers spend less time unblocking agents and more time on what’s next. Assists EMs with releases that de-risk themselves Command monitors scope, dependencies, pacing, and risks in real time, surfacing blockers and adjusting plans before they cascade into delays. Enables leaders to always know the status, without the meetings required Command gives leaders a custom, queryable view of the strategic work that's important to them, so they know what is truly at risk and why without waiting for a status update. We are building the first Solutions Engineering overlay team to support Command's go-to-market motion, partnering closely with customers to demonstrate how modern software teams can plan and execute with clarity, not theater. The Opportunity We're seeking a driven, entrepreneurial Solutions Engineer to join a newly formed team bringing Command to product development and Engineering teams. This is a unique opportunity to be on the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive and cross-functional teammates to build repeatable technical plays that will scale across Asana's field organization. You will be an extended part of the Product Lead/General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve. You'll work with Engineering leaders, product development teams, and cross-functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver better employee experiences. This role requires strong technical curiosity and customer empathy—you'll lead discovery, technical validation, and solution design while partnering seamlessly with Asana's existin

Customer Care Expert - Enterprise Start Date: December 14th - Training is 8-10 weeks, and will be remote. There is no PTO allowed during training, you will need to be present for each day of training. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life The Toast Enterprise Support team delivers advanced, omnichannel technical support to our most complex enterprise clients — corporate restaurant brands, national franchises, and international locations. As an Enterprise Support Expert, you'll resolve highly complex, high-risk technical issues across a broad and varied product landscape, manage demanding enterprise stakeholders, and bring order to a fast-paced, ambiguous environment — all while fielding incoming questions across phone, chat, and email. What you’ll do (Responsibilities) Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues across a wide range of Toast products for our Enterprise customers. Diagnose and resolve issues at the intersection of Toast and third-party systems, including 3rd party ordering APIs and enterprise accounting integrations, following established troubleshooting paths and escalating when a case falls outside documented guidance. Manage a steady mix of inbound case traffic across phone, chat, and email, keeping your active case backlog current and flagging aging cases to your lead or manager. Help triage incoming workload based on account tier and urgency, following team guidelines on prioritization. Communicate clearly across audiences — from front-of-house restaurant staff to corporate IT contacts — translating technical issues into actionable guidance. Support de-escalation of difficult customer situations, bringing in your manager or a senior teammate on high-stakes, financially impacted, or executive-level cases.