Lead Technical Support Engineer Jobs

We are looking for a General Manager to own the strategy, product direction, operating model, and business outcomes for Command , Asana’s dedicated product for software development teams. Leading across Product, Engineering, Design, Data Science, User Research, Marketing, Sales, and Customer Success, you will align team priorities to transform technical work orchestration into a scalable enterprise business. In this cross-functional leadership role, you will define market strategy, drive product quality, and establish Command as a pivotal pillar in Asana’s broader human-agent operating system vision. This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Develop and communicate a clear, legible strategy and roadmap for Command within Asana’s product portfolio. Own the business plan and operational metrics, including adoption, retention, engagement, and commercial expansion. Build, lead, and scale a customer-centric cross-functional organization spanning product, engineering, go-to-market, and research functions. Drive overall product quality, performance, and developer trust in close partnership with Engineering and Design. Define how AI Teammates and the Enterprise Work Graph create differentiated workflows for technical teams. Establish clear go-to-market positioning, packaging, and enterprise proof points to drive repeatable customer demand. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Experience as a GM, product executive, founder, or equivalent lea

We are looking for a General Manager to own the strategy, product direction, operating model, and business outcomes for Command , Asana’s dedicated product for software development teams. Leading across Product, Engineering, Design, Data Science, User Research, Marketing, Sales, and Customer Success, you will align team priorities to transform technical work orchestration into a scalable enterprise business. In this cross-functional leadership role, you will define market strategy, drive product quality, and establish Command as a pivotal pillar in Asana’s broader human-agent operating system vision. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Develop and communicate a clear, legible strategy and roadmap for Command within Asana’s product portfolio. Own the business plan and operational metrics, including adoption, retention, engagement, and commercial expansion. Build, lead, and scale a customer-centric cross-functional organization spanning product, engineering, go-to-market, and research functions. Drive overall product quality, performance, and developer trust in close partnership with Engineering and Design. Define how AI Teammates and the Enterprise Work Graph create differentiated workflows for technical teams. Establish clear go-to-market positioning, packaging, and enterprise proof points to drive repeatable customer demand. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Experience as a GM, product executive, founder, or equivalent lea

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta. As the Engineering Manager, App Primitives at Vanta, you'll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform. Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an Engineering Manager at Vanta: Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads Own the strategy and roadmap for Vanta's shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves Partner closely with product engineering leaders across Vanta to surface developer ne

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta. As the Engineering Manager, App Primitives at Vanta, you'll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform. Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an Engineering Manager at Vanta: Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads Own the strategy and roadmap for Vanta's shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves Partner closely with product engineering leaders across Vanta to surface developer ne

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Software Engineers deliver high-value products for our customers, and infrastructure that enables our business to scale. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, and driving complex projects across our technical stack.. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Our product integrates deeply with the services that present security risk to a company, pulls and analyzes data from those sources, and surfaces potential security threats to our customers in real time with guidance to remediate them. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. As a Software Engineer on the Expansion Team, you’ll play a central role in shaping Vanta’s self-serve and product-led growth motion. Instead of working horizontally across compliance workflows, this team focuses on the full post-activation lifecycle—driving retention, expansion, and revenue automation across the product. You’ll build the core systems that power Vanta’s purchasi

About the Team The Core Services organization builds and runs the mission-critical online services that product teams rely on in production. We own foundational distributed systems and platform capabilities that enable reliable execution, high-performance services, and large-scale file/data needs across our products. This team is distinct from developer infrastructure and data infrastructure—our focus is production service foundations and core runtime services. About the Role We’re hiring an Engineering Manager, Core Services to help lead teams responsible for highly reliable, high-scale distributed systems that sit on the critical path for OpenAI products. Your team will own foundational production systems that OpenAI’s product engineering teams build on. You’ll collaborate closely with product and infrastructure partners to ship reliable services quickly, and help scale systems and teams as OpenAI grows. You’ll partner closely with senior engineering leaders to scale the org, mature operations, and drive major platform initiatives. This role requires strong technical ability. You’ll be responsible for: Managing and growing a high-performing team of infrastructure engineers. Leading teams building and operating large, critical production platforms, including cluster reliability, scaling, and rollout safety. Building and operating mission-critical distributed systems with strong operational rigor (SLOs, incident response, capacity planning, reliability). Setting technical direction for platform foundations such as workflow/orchestration capabilities, large-scale file/blob/storage services, and core service foundations. Partnering with a broad set of stakeholders, including product engineering, adjacent infrastructure teams, and (where relevant) finance/cost partners. Coaching, mentoring, and developing engineers and emerging leaders. You might thrive in this role if you: Have significant experience leading teams that run mission-critical infrastructure in production

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We are looking for an AI Agent Security Architect to function as the primary technical authority for Replit’s autonomous and AI agent security blueprint. In this critical role, you will design, implement, and maintain the runtime defense systems, guardrail frameworks, and sandboxing architectures that govern AI agents executing code, invoking tools, and reasoning across our platform. You will be a key technical contributor—leading high-impact AI security initiatives and bridging the gap between non-deterministic AI behavior and rigorous cybersecurity controls for both engineering and executive leadership. What You'll Do AI Agent Security Strategy & Technical Execution AI Agent Security Blueprint: Define the long-term vision and architectural patterns for securing autonomous agent workflows, Model Context Protocol (MCP) integrations, multi-turn reasoning loops, and multi-agent coordination. Runtime Guardrails & Policy Enforcement: Architect and deploy dynamic input/output guardrail systems, semantic firewalls, and real-time intent verification filters to prevent goal hijacking, system prompt leaks, and indirect prompt injections. Agent Execution & Tool Sandboxing: Partner with Infrastructure and AppSec teams to design secure, short-lived, micro-isolated environments (e.g., microVMs, WebAssembly, container sandboxes) where agents can dynamically execute code, run shell commands, and interact with host operating systems safely. Agentic Threat Modeling & Red Teaming: Conduct specialized threat modeling against non-deterministic systems. Lead automated and manual AI red-teaming initiatives to uncover vulnerabilities in RAG context pipelines, vector stores, and tool-calling interfaces. Identity

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Urban Solutions powers the bike-sharing and scooter-sharing systems that move millions of people in over 60 cities worldwide. We built North America's first automated bike-share system and continue to lead the micromobility revolution. Our systems operate globally - from Citi Bike in New York to BIXI in Montreal, Divvy in Chicago, Capital Bikeshare in DC, and iconic systems in Austin, Barcelona, Bogota, Boston, Buenos Aires, Columbus, Detroit, Dubai, London, Madrid, Mexico City, Monaco, Pittsburgh, Portland, Rio de Janeiro, San Francisco, Toronto, and beyond. We're not just technology providers - we operate these systems, building the software, hardware, and operations that make urban micromobility work at scale. Ready to shape how millions of people move through their cities every day? We're looking for an Android Software Engineer to join the Rider Experience team within Lyft Urban Solutions. Your work will directly power the digital experiences behind our bike-share and scooter-share platforms. You'll build the backend systems that make membership programs, rider features, and real-time experiences feel seamless and fast. We're moving quickly on this hire; the team has ambitious goals for 2026 and needs strong engineers who are ready to ship. Our engineers are sharp, pragmatic problem-solvers who move fast and deploy to production continuously. Responsibilities: Engineering & Delivery Design, develop, deploy, monitor, operate, and maintain elements of our Rider experience, owning components end to end Write reliable, performant, and maintainable code, with comprehensive test coverage Reduce technical debt and contribute to ongoing improvements in tooling and code structure Analyze internal systems and processes to identify opportunities for improvement and automation Participate in code r

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Enterprise Technology Team The Enterprise Technology team builds and delivers the secure, scalable systems that power how our business runs. Our People Technology Team sits at the heart of this work, overseeing the full Hire-to-Retire technical ecosystem—including core applications like Workday, Greenhouse, and Cornerstone—and ensuring these platforms evolve alongside the company's growth. We partner closely with HR, Finance, Operations, and Security to bring data-driven, secure, compliant, and innovative solutions to life. The Staff Product Analyst Opportunity Okta is seeking a Staff Product Analyst (Workday Payroll, Absence & Time Tracking) to join our People Technology Team. This is a pivotal role dedicated to the functional optimization of Okta's global Workday platform across Payroll, Absence, and Time Tracking. You will lead the end-to-end lifecycle of these programs, from strategic discovery and design to global deployment and adoption. You will act as a trusted advisor to stakeholders across People, Payroll, IT, and Finance, ensuring our People Technology suite drives automation, accuracy, and efficiency. If you are passionate about improving the employee experience through thoughtful Workday design, you'll fit right in. What you’ll be doing Product Strategy and Roadmap: Collaborate on the product vision and multi-year roadmap for Workday Payroll, Absence, and Time Tracking, ensuring alignment with global People Technology and Fi

About the Team Safety Systems manages the complete lifecycle of safety efforts for OpenAI’s frontier models, ensuring our models are deployed responsibly and have a positive impact on society. Our work spans diverse research and engineering initiatives—from system-level safeguards and model training to evaluation and red-teaming—all aimed at mitigating misuse, misalignment, and maintaining our high bar for safety. We lead OpenAI's commitment to developing and deploying safe Artificial General Intelligence (AGI), fostering a culture of trust, responsibility, and transparency. Our goal is to continuously learn from deployments, distribute AI’s benefits widely, and ensure that powerful tools remain aligned with human values and safety considerations. About the Role We are hiring a Product Manager to focus on risk related to multimodal models. In this role, you will drive initiatives which ensure that OpenAI’s audio, image, and video deployments are safe, impactful, and aligned with user needs and technical innovation. You will clarify strategic priorities, develop safety-focused product roadmaps, and collaborate closely with AI researchers, software engineers, policy experts, and cross-functional partners. This role suits a proactive, technically skilled product manager adept at adversarial thinking and excited to tackle challenging, ambiguous problems through structured analysis and collaborative decision-making. This position is based in San Francisco, CA, with relocation assistance available. In this role, you will: Partner closely with AI research, engineering, data science, policy teams, and other stakeholders to embed safety throughout the development and deployment of multimodal AI models - such as GPT-Live and ChatGPT Images - as well as multimodal capabilities in frontier AI models. Develop comprehensive frameworks for understanding and mitigating deployment safety risks, drawing on data analysis, expert consultation, and adversarial assessments. Define strate

About the Role As a member of the Data team within the Go-to-Market organization, you will help build a data-driven culture, improve decision-making, and advance strategic initiatives through analytics. This is a full-stack data role spanning data modeling, metric definition, visualization, analysis, and self-service tooling. You will build trusted, scalable data sources and products that give the business reliable, actionable insights. The work calls for judgment: you will choose the tool, approach, and level of investment that best fit each problem, from a focused analysis to a durable production data product. As a core partner to the GTM organization, you will address both foundational and ad hoc analytics needs. You will turn complex data into clear narratives that help technical and non-technical audiences understand what is happening, why it matters, and what they should do next. In This Role, You Will Partner closely with GTM teams to proactively identify high-impact questions and translate business needs into data models, metrics, analyses, and scalable technical solutions. Define, source, validate, and operationalize the metrics that guide the business, helping teams incorporate them into planning and day-to-day decisions. Lead cross-functional data projects across established and emerging business areas, including setting the data strategy for greenfield domains. Build scalable data models and pipelines that integrate and transform data from multiple sources into trusted, accessible datasets. Create dashboards, reports, analytical tools, and other data products that enable stakeholders to answer questions independently. Own the lifecycle of metrics, analytical models, and data products from initial exploration and prototyping through production and ongoing maintenance. Choose the most effective approach for each problem—whether an analysis, metric, data model, visualization, or self-service product—based on the audience, urgency, complexity, and expected v

We’re looking for an Account Executive, Mid-Market to help us develop and close new business with mid-market Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. You will work with our inbound lead generation teams, helping our prospective customers choose Hootsuite as their Social Media Management partner. This is a hybrid position open to candidates based near Hootsuite's London office. In this role, you will report to the Manager, Mid-Market Sales. WHAT YOU’LL DO: Successfully acquire new mid-market customers within our landmark industries by responding and actioning internal leads in order to achieve individual quota targets. Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective customers. Forecast and close new business revenue every month. Proactively seek out insightful market and industry information in order to effectively develop rapport with mid-market customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges. Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers. Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents. Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer. Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding. Engag

Join NVIDIA's outstanding team and contribute to our legacy of innovation in the Senior Product Quality role! At NVIDIA, we are dedicated to pushing the boundaries of pioneering technology. The Senior Product Quality Engineer will provide leadership and management for the Networking system product quality within the organization. Establish, maintain, and optimize an effective quality management methods and target to achieve high quality performance. As part of our team, you will work on networking IC products and ensure their readiness for production stage. Leading and mentoring root cause analysis for issues related to design, manufacturing or customers. Enhance and improve products performance by proactive risk assessment and other prevention methods. This is an outstanding opportunity to be part of a company that is crafting the future of AI and computing. What You'll Be Doing Integrated Circuits (IC) quality manager will coordinate and lead the quality function and sustain the quality philosophy for the organization. Establish, maintain and optimize an effective quality management system. Build and implement a quality plan to achieve the levels of quality established through organizational goals, customer expectations, and related partners. Improve products by working towards problem-solving tools, prevention methods, quality-at-the-source and continual improvement techniques. Maintain and improve product build development, verification and validation processes, to allow high quality of interconnects and systems products throughout the entire product life cycle. What We Need to See Bachelor’s degree or master’s degree or equivalent experience in electrical engineering or material science. Other technical degrees will be considered Experience: 5+ years preferred in leadership and manufacturing Knowledge in semiconductor

About the Team OpenAI’s Communications team is responsible for helping people understand our mission, technology, and impact. The team works across the company to communicate clearly and thoughtfully with a wide range of audiences in a rapidly evolving environment. Within Communications, the Strategy & Systems team is building a new model for how communications organizations operate—combining strong strategic judgment, effective operating systems, and the growing capabilities of AI. We design the frameworks, tools, and ways of working that help the broader team focus on its highest-impact priorities and execute them effectively. About the Role We are looking for a Strategy & Operations Manager to help make this operating model real. You will translate priorities into action, lead high-impact initiatives from idea through implementation, and design better ways for the Communications team to work. You will take ownership of complex projects that require clear thinking, strong follow-through, and a willingness to challenge how work has traditionally been done. You will partner with senior leaders, technical builders, and cross-functional teams to bring structure to ambiguous problems, strengthen execution, and apply AI in practical ways that improve how the organization operates. This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead strategic initiatives and special projects across Communications, turning ambiguous opportunities into clearly defined problems, aligned plans, and successful implementation. Help shape how the team sets priorities, makes decisions, and follows through on its most important work—including launches, campaigns, reactive moments, and longer-term initiatives. Design an AI-forward approach to project and program management, building systems that maintain momentum, surface risks early, and make ownership and de

NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern deep learning — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, we are increasingly known as “the AI computing company.” We're looking to grow our company and establish teams with the most thoughtful people in the world. We are looking for an excellent engineering manager to own and deliver an end to end manageability stack for Data Center Systems. We are seeking an experienced manager who is deeply technical, hands-on, and has a wide system view. You will manage a team of experts, design & build OpenBMC based manageability software stack for NVIDIA’s next generation Data Center Compute Systems. We want to grow our teams with the smartest people in the world. If you're creative and autonomous, we want to hear from you! What you’ll be doing: Own and deliver OpenBMC based manageability stack for next generation Data Center Compute Systems. Own firmware delivered to data centers in terms of quality, reliability and telemetry performance. Manage and lead a distributed team of software engineers to deliver firmware stack with high quality. Work with data center architects and cloud customers for correct requirements and scope implementation to ensure speed of light product development. Work closely with cross functional teams to ensure scalable manageability architecture for all data centers products Drive efficiency, reliability and optimization in firmware architecture from a data center view point. Work closely with customers and internal teams to resolve issues at Speed of Light. What we need to see: BS, MS, or PhD in EE/CS or related field o