Lead Technical Support Engineer Jobs

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Engineering Acceleration team builds products that multiply the effectiveness of OpenAI’s technical teams, helping engineers, researchers, and product teams understand complex systems, learn from what they ship, and operate reliably at scale. As AI changes how software is built, we have an opportunity to rethink engineering workflows from first principles. We’re creating tools and shared systems that turn complex data, experimentation, and technical workflows into clear decisions and useful action. About the Role In this role, you’ll lead design across two connected product areas: a real-time data exploration and observability experience for investigating large-scale system and product behavior, and an experimentation platform for safely launching changes, measuring their impact, and deciding whether to ramp, iterate, or roll back. This is more than a dashboard-design role. You’ll define the interaction models that take someone from a vague question or unexpected signal to a trustworthy answer and clear next step. You’ll work closely with engineers, researchers, data scientists, and product teams to understand the mechanics of their work and make dense technical systems coherent without flattening the details that matter. You’ll also help establish greater consistency across OpenAI’s enterprise and internal tools, developing durable patterns that support AI-native workflows and enable other designers to build more effectively. This role is based in our Seattle, WA or San Francisco, CA offices. We offer relocation assistance to new employees. In this role, you will: Lead end-to-end design for data-intensive products used by engineers, researchers, and product teams. Shape the complete learning loop: instrument, launch, observe, investigate, evaluate, decide, and iterate. Create clear, high-craft workflows for querying, filtering, comparison, drill-d

About the Team OpenAI’s Compute Strategy team is responsible for securing and scaling the core resources that power our research and products. We partner across engineering, finance, legal, and operations to identify, negotiate, and execute strategic partnerships that expand OpenAI’s capacity for compute, power, and data center infrastructure. Our mandate spans energy procurement, real estate development, colocation, cloud service providers, silicon and strategic supply chain, and infrastructure financing—ensuring OpenAI can grow with speed, resilience, and cost-efficiency. About the Role We are hiring several Business Development Lead, Compute Strategy positions focused on compute infrastructure. Each hire will bring deep expertise in one or more focus areas while collaborating across the broader infrastructure stack. In this role, you will source opportunities, structure partnerships, and negotiate high-value agreements across OpenAI’s infrastructure ecosystem. You will work directly with external partners and suppliers while collaborating internally with engineering, legal, finance, and operations to ensure we have the resources needed to support state-of-the-art AI systems. This role requires technical fluency, commercial judgment, and disciplined execution. Your work will directly shape how quickly, reliably, and efficiently OpenAI can bring new compute capacity online. Each hire will focus on building partnerships and executing deals in one or more of the following areas: Energy and Power: securing scalable and sustainable energy supply. Land and Real Estate: identifying and securing strategic sites. Colocation : evaluating and contracting for third-party data center capacity. Cloud Service Providers (CSPs): structuring partnerships with hyperscalers and specialized AI cloud providers. Silicon: building semiconductor partnerships to secure advanced silicon and resilient long-term supply. Fiber & Equipment: securing fiber & critical data center equipmen

About the Team We are building general-purpose robotics. In the short term, we are focused on robots to support skilled workers to build our future infrastructure. In the long term, we imagine everyone having a personal robot doing anything they need. Progress is rapid, and based on a foundation of co-design between robotics hardware and ML research. About the Role As a Firmware Engineer, you will define and drive the architecture of embedded systems for next-generation hardware products. You will own foundational firmware decisions across real-time execution, device bring-up, hardware interfaces, fault handling, safety mechanisms, and production readiness. We’re looking for someone with deep experience building safety-critical or high-consequence systems, where failures can have meaningful consequences. You should be comfortable reasoning about risk, designing for diagnosability and graceful degradation, and creating engineering practices that raise the reliability bar for the entire team. You should also be unusually good at moving fast. Sometimes the right answer is a carefully reviewed architecture that will endure for years; sometimes it is getting a rough-but-useful prototype working by the end of the afternoon so the team can learn something concrete tomorrow. We value engineers who know the difference, make that call well, and can operate credibly in both modes. You will be both a technical leader and a hands-on builder: setting direction, reviewing critical designs, unblocking the hardest problems, and writing production firmware when it matters most. Our embedded stack uses a lot of Rust. Extensive experience in the language is a big help! This role is based in San Francisco, CA. This role will be expected to be in office 4 days per week and offer relocation assistance to new employees. In this role, you will: Rapidly bring up new hardware and set execution pace for the team. Lead firmware architecture for embedded systems spanning boot, RTOS/runtime behav

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering About the Role This is an exciting opportunity to join Mastercard's global credit card authorization program. We facilitate billions of transactions among issuers, acquirers, and service providers worldwide. We are looking for a strong software engineering people leader to build advanced technologies and applications that revolutionize payments. As a Software Engineering Manager, you will lead a cross-functional team while helping shape the strategic direction of critical payment systems. You will be responsible for driving engineering excellence across software design, development, testing, security, performance, operability, and delivery, ensuring solutions are scalable, resilient, and aligned with Mastercard's enterprise objectives. Role As a Software Engineering People Manager, you will: Team Leadership & Development • Serve as a servant leader for a cross-functional engineering team including Software Engineers, Technical Program Managers, and Product Manager-Technical roles. • Recruit, develop, and retain top engineering talent, ensuring a high-performing and diverse team. • Coach and mentor engineers, helping them grow technical expertise, leadership capabilities, and business acumen. • Conduct performance reviews, career dev

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Sales Engineer II, you will be responsible for ensuring our customers successfully integrate with the CLEAR1 platform, with a focus on our Healthcare vertical. You will work across the Growth, Product, and Engineering teams to develop a deep understanding of the problems our customers are facing and influence how we’re building our platform for scale. We’re looking for a candidate with an excellent technical background who is looking to have a direct impact on customer and developer experiences. What you'll do: Lead presales customer engagements, including technical discovery, product demos, use case demos, RFPs, solution and integration scoping, and proof-of-concepts Drive customer integration for enterprise-level customers including building reference applications, prototypes, and architecture diagrams Develop code samples, integrations, and applications to demonstrate best practices and minimize customer development time, across a variety of languages and frameworks Support customers throughout the presales, proof of concept, and integration processes, assisting with common coding issues and patterns or troubleshooting Creating and maintaining public and internal documentation to help scale the team Act as the internal and external expert in the integration and usage of the CLEAR identity platform Collaborate across Sales, Product and Engineering to ensure that CLEAR strategically incorporates customer feedback and new product features into our roadmap Stay up-to-date with the latest trends and developments in the Healthc

About the Team Consumer Monetization builds the experiences and systems that power how customers purchase and pay for OpenAI products. Our scope spans purchasing flows, payments, subscriptions, and billing, along with the shared capabilities that support new products, offers, and distribution channels. We own both customer-facing experiences and the underlying platforms that power them. We partner closely with Product, Design, Growth, Data Science, and engineering teams across OpenAI to make purchasing effective and reliable, and new offerings easier to launch and monetize. About the Role We’re looking for experienced Staff+ engineers with deep iOS or Android expertise and demonstrated experience contributing beyond mobile to frontend web or backend development. You’ll shape and build purchasing and subscription experiences across mobile applications, web, and supporting product APIs. The work spans improving conversion, performance, and reliability, building reusable components, and enabling new product launches. You’ll combine product judgment with technical depth to set direction, lead initiatives across teams, and remain hands-on through implementation and delivery. Approximately 50% of the work will initially be native mobile development, with the remainder across web and product APIs. We’re looking for engineers who enjoy working across the stack and have concrete examples of doing so professionally. Depth in either iOS or Android is required; experience in both is not required. This role is based in San Francisco, with three days per week in the office. In this role, you will: Architect and build purchasing and subscription experiences across native mobile, mobile web, and supporting product APIs. Partner with Product, Design, and Growth to identify customer needs, prioritize improvements, and shape technical direction for purchasing experiences. Improve conversion, performance, and reliability through experimentation, product analytics, and customer insights

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Systems Engineer Opportunity As a Senior Systems Engineer at Okta, you will be at the heart of how our global workforce communicates, collaborates, and creates. You won’t just be "keeping the lights on"; you will be responsible for architecting workflows, securing our ecosystem, and ensuring that our stack - from Google Workspace to Slack and Gemini - works seamlessly for every employee, everywhere. What You’ll Be Doing Infrastructure Management: Administer and optimize our core productivity suite, including Google Workspace, Gemini, Slack, Asana, Smartsheet, and other tools. AI Integration & Strategy: Lead the deployment, management, and troubleshooting of enterprise AI tools (specifically Gemini), ensuring they are integrated safely and effectively into daily workflows. Enablement: Create technical documentation and partner with cross-functional teams to drive adoption and best practices for productivity tools through effective training and support. Global Support: Act as a Tier 3 escalation point for complex technical issues, supporting a fast-paced, 24/7 global environment from one of our US hubs. Lifecycle Management: Responsible for the complete lifecycle management of multiple enterprise SaaS applications. Governance & Standards: Define and enforce global standards for tool usage, security permissions, and data governance. Problem Solving & Innovation: Consistently look for root-cause trends while solving platform problem

F-22 Lead System Designer Company: The Boeing Company The Boeing F-22 Raptor team is seeking a Lead System Designer in Berkeley, MO to join the F-22 Raptor Mission System Design Team with a focus on developing cutting edge engineering solutions to continue to advance the world’s premier air superiority fighter, located in Berkeley, MO. The Lead System Designer will interact directly with customers, suppliers, partners, program management, integration, software, and test engineers. The selected applicant will be a member of a geographically dispersed, high-performing, collaborative team, and must be self-motivated with a strong work ethic, excellent time-management, and strong communication and interpersonal skills. The team operates in the Scaled Agile Framework (SAFe) to support all aspects of product development. The applicant will be expected to actively help the team to continuously improve and develop innovative and creative solutions to products and processes and to coach the team in system design best practices. Position Responsibilities: Collaboration with Responsible Engineers, customer technical staff, suppliers, and Lockheed Martin teammates to develop and document complex electronic and electrical system and software requirements for F-22 avionics sub-systems and weapon system architecture Resolve technical issues through coordination with engineering using established processes . . Manage Deliverables by defining plans for risk mitigation, issues, and opportunities; and, monitoring baseline plans to assess project performance, productivity, and lessons learned. Brief customer and program leadership on program status;

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Sentry's Infrastructure Engineering team is what makes operating Sentry simple, safe, and seamless for every other engineering team in the company. They build the internal control platforms, configuration systems, traffic routing, and automation that let product engineers operate services safely at scale without needing deep infrastructure expertise themselves. As the Engineering Manager for Infrastructure Engineering, you'll lead a team of engineers building the tools that power Sentry's growth: internal admin and change management tools, configuration automation, and the routing layer that underlies Sentry's architecture. You'll be responsible for technical vision, team health, system reliability, and partnership with engineering teams across the company who depend on your team's tools every day. You'll work closely with leaders across Infrastructure, Platform, and Production Engineering to shape how Sentry scales its operational model as the company grows. In this role you will Lead a team of engineers building the internal control platforms that every engineering team at Sentry relies on to operate services safely. Drive the evolution of Infrastructure Engineering's platform, including configuration management, traffic routing and environment controls Own the team's technical direction, contributing to key decisions on API architecture, internal tooling design, and automation frameworks. Nurture and grow engineers at different levels, providing support through coaching, mentorship, and career development. Foster an inclusive, high-performing team culture focused on ownership, learning, and delivery. Partne

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Everpure Engineering team builds the industry’s most innovative, high-performance, and highly available portfolio of storage products designed for the most demanding mission-critical applications. While we deliver hardware storage arrays, over 90% of our engineering staff are software engineers. Our customers are the core of our business, and they love FlashArray for its simplicity, continuous stream of upgrades, and ability to stay on the cutting edge without ever experiencing downtime. These innovations enable our customers to leverage the agility of the public cloud across both traditional IT and cloud-native applications. WHAT YOU'LL DO Hardware Design & Leadership: Plan, lead, implement, and debug hardware design and qualification projects from concept through production. Full Lifecycle Participation: Participate in all phases of product development, including architecture design, technical documentation, eDVT, failure analysis (FA), and custom hardware support. Validation & Automation: Define, execute, and automate hardware validation and qualification frameworks to enhance test coverage, efficiency, consistency, and product robustness. Cross-Functional Collaboration: Partner with Software, Operations, Manufacturing Test, and Support teams to seamlessly introduce new storage subsystems into production. Escalations & Root Cause Analysis: Serve as an escalation point for

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: As a Staff Software Engineer, Backend, you will lead multi-team initiatives, leveraging your deep technical expertise to ensure alignment, quality, and long-term maintainability across the organization. You will balance hands-on technical guidance with strategic leadership, establishing engineering best practices that transcend your immediate team. By mentoring experienced engineers and building strong relationships with cross-functional stakeholders, you will drive project delivery and ensure our backend infrastructure remains scalable and robust enough to support millions of users worldwide What you will do Lead the team to ensure we build our product efficiently and effectively. Influence product priorities and scope, offering valuable input in decision-making. Communicate complex decisions clearly, weighing the pros and cons of different solutions. Mentor and guide experienced engineers, helping them develop both technically and culturally. Leverage your experience to establish best practices across the engineering team and beyond. Drive project delivery by aligning with cross-functional stakeholders and ensuring the team has everything needed. L

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Collections team, as part of the Repayments area, is on a mission to build a robust platform that will maximize the recovery of delinquent users by sending the right message to the right people at the right time, while monitoring and detecting problems and ensuring high reliability of the engineering systems. Collaborating closely with our product managers, backbook risk teams and other engineering teams , you will effectively manage loans throughout the delinquency phase of their lifecycle and develop and implement recovery strategies. We are looking for a highly motivated software engineer to build the next generation platform solutions that will allow us to manage our constantly growing volume while maintaining high availability and reliability of the systems. You will work closely with your team mates in the Collections team and Product to build robust collections solutions which will enable us to keep our loans portfolio healthy and help our customers pay on time and recover from any delays. What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will contribute to a sense of community on your team by engaging in growth and devel

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Collections team, as part of the Repayments area, is on a mission to build a robust platform that will maximize the recovery of delinquent users by sending the right message to the right people at the right time, while monitoring and detecting problems and ensuring high reliability of the engineering systems. Collaborating closely with our product managers, backbook risk teams and other engineering teams , you will effectively manage loans throughout the delinquency phase of their lifecycle and develop and implement recovery strategies. We are looking for a highly motivated software engineer to build the next generation platform solutions that will allow us to manage our constantly growing volume while maintaining high availability and reliability of the systems. You will work closely with your team mates in the Collections team and Product to build robust collections solutions which will enable us to keep our loans portfolio healthy and help our customers pay on time and recover from any delays. What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · On-Call Rotation - There would be an on-call rotation for this role as a requirement · Y