Merchant Ops Analyst in Saudi Arabia

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Dear Candidate, We're always on the lookout for great Operations, Sales, Marketing & Business talent! Please apply here if you'd like to make your profile available to our recruiters. This place is for you if you don't see any Hala open roles fitting your preferences. We will get back to you if there is any good fit with any role we open at Hala. Thank you! The People Team What We Offer You We believe you will love working at HALA! We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 7 countries and ga

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partners

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partners

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partners

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. At HALA, Digital Marketing Manager lead HALA’s digital marketing and performance acquisition activities to drive customer and merchant growth across payment products and services. The role owns digital channel strategy, campaign performance, acquisition funnels, and budget optimization to maximize conversion, ROI, and sustainable growth. Responsibilities: Develop and lead the digital marketing and paid acquisition strategy across SEM, paid social, display, and other relevant channels. Own digital acquisition performance across the funnel, from awareness and lead generation through conversion and activation. Manage digital marketing budgets and optimize channel allocation based on CAC, conversion, ROI, and business performance. Lead campaign planning, audience targeting, retargeting, and A/B testing to continuously improve performance. Oversee landing-page and conversion-funnel optimization in col

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. At HALA, main responsibility of Marketing Operations Specialist is to support the efficient execution of marketing campaigns and initiatives across HALA’s payment products and services, ensuring effective coordination, performance tracking, and compliance with internal and regulatory requirements. Job Responsibilities: Coordinate the execution of marketing campaigns, promotions, and product launches across customer and merchant segments. Manage campaign timelines, deliverables, approvals, and cross-functional dependencies. Work closely with Product, Sales, Growth, Data, and Compliance to ensure effective campaign execution. Support CRM, marketing automation, customer segmentation, and campaign targeting activities. Track and report campaign performance, including acquisition, conversion, engagement, and product adoption. Maintain marketing dashboards, campaign calendars, trackers, and related doc

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role As a Trust & Safety Quality Analyst , you will be responsible for the end-to-end quality assurance (QA) framework within the Trust & Safety department. You will evaluate the work of Fraud Investigators to ensure they meet our rigorous standards for accuracy, regulatory compliance, and customer experience. Responsibilities QA Framework Design: Develop and refine the Quality Assurance scorecard and evaluation methodology for both Consumer and Merchant fraud investigations. Operational Calibration: Lead weekly "Deep-Dive" sessions with Team Leads and Investigators to align on decision-making logic. You are responsible for ensuring there is zero "quality variance" across different shifts and locations. Feedback & Coaching: Deliver constructive, data-driven feedback to Investigators and Team Leads. You will facilitate "calibration sessions" to ensure all team members are aligned on what "high quality" looks like. Root Cause Analysis: When a fraud l

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About Your Role: It is a comprehensive and hands-on experience designed to accelerate your growth within the dynamic realm of Product. You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges, making a mark from day one. Key Responsibilities: Create high quality requirements and user stories that accurately capture the user’s pain point Collaborate closely with cross-functional teams, including engineering, design, and marketing to deliver high quality products on time Work with squad members to gather feedback and incorporate it into the product development process. Support product policies and procedures, ensuring compliance with regulatory requirements Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers. Coordinate with Engineering, De

About us: Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role As a Collection Specialist , you will be responsible for managing and recovering overdue payments from customers in the KSA market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities. Your Responsibilities Attempt 300-350 calls on a daily basis. Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments. Accurately document all customer interactions and update CRM systems in real-time. Escalate unresolved or high-risk cases to the team lead or concerned departments. Ensure all communications are compliant with SAMA collection guidelines and Tamara's internal policies. Meet daily and monthly collection targets and maintain high customer satisfaction standards. Can work as per the defined collection shifts starting as early as 8:00 AM KSA time. Should be comfortable working in r

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities. Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact. Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leade

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Objective: We are seeking a senior auditor to join our Internal Audit team and perform risk-based financial, accounting, and finance-related audits across HALA. The senior auditor will be responsible for planning and executing audits covering financial reporting, accounting processes, financial controls, treasury, revenue assurance, reconciliations, financial instruments, and other finance-related activities. The role involves evaluating the design and operating effectiveness of internal controls, assessing compliance with applicable regulatory requirements and accounting standards, identifying financial and operational risks, and providing practical recommendations to strengthen financial governance, reporting accuracy, operational effectiveness, and risk management. The position will also contribute to the execution of the approved Internal Audit Plan, development of audit methodology, s

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. What We Offer You We believe you will love working at HALA! We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company. You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Responsibilities Governance & Strategy: Develop, implement, and continuously improve the organization's Information Security Governance framework, policies, standards, and procedures. Lead the creation and execution of the Cyber Security Strategy in alignment with the company's overall business goals. Providing regular reports to the Board of Directors and executive management on the state of cybersecurity. Establish and manage a security metrics and Key Performance Indicator (KPI) program to measure the effectiveness of the security program and report on progress. Oversee the information security budget, ensuring resources are allocated effectively to manage risk. Risk Management: Design and manage a comprehensive ent

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Education Bachelor degree in business, or any equivalent field of studies The education levels can be replaced by years of experience Experience 2-4 years of experience in a similar role Proven experience in Financial Sector is required Previous experience with Call center (as a Supervisor) Skills Computer Skills: Advanced in Microsoft Office Tools Languages: Fluent in English and Arabic Advanced knowledge of compliance and regulations Core Competencies Self-Actualization & Fulfilment: Proficiency Level – ADVANCED Team Synergy & Development: Proficiency Level - ADVANCED Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED Business Acumen & Diligence: Proficiency Level - ADVANCED Tasks & Responsibilities: Identify and assess Sama’s needs to achieve satisfaction Build sustainable relationships and trust with SAMA representatives through

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Job Summary Responsible for managing and enhancing the transaction monitoring framework to ensure timely detection, investigation, and escalation of suspicious activities in line with SAMA regulations and internal AML policies. The role oversees monitoring controls, alert management, quality assurance, and team performance to mitigate money laundering and terrorist financing risks JOB-SPECIFIC Responsibilities: Own and operate the AML/CTF monitoring function end to end, including customer acceptance, KYC, CDD, EDD, transaction monitoring, investigations, escalation, and ongoing risk management. Review customer onboarding and periodic KYC updates and obtain the required approvals for high-risk customers, PEPs, complex ownership structures, UBOs, and source of funds/source of wealth assessments, with clear documentation and audit-ready records. Design, maintain, review, test, and enhance transactio