Merchant Support Jobs

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. Overview of the Role: We are looking for an Applied Scientist to develop and improve our user personalization intelligence through architectural and data research aimed at optimizing the efficacy of our targeting and pricing systems. More specifically, our team is exploring state-of-the-art attention-based architectures powered by multi-modal data, operating at InMobi's scale of trillions of events per day. You'll join a team

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. Overview of the Role: We are looking for a Machine Learning Engineer to develop and optimize our ad science models, open-source LLMs, and the underlying infrastructure that powers them — with a constant eye toward performance and cost. AI and ML sit at the core of InMobi's business, and our science teams are tackling some of the field's most interesting problems: creative optimization, user personalization, targeting, yield m

About the Team DoorDash Digital Ordering is DoorDash’s leading SaaS business unit, offering a suite of products across online ordering, branded websites and mobile apps, loyalty solutions, and more that enable restaurants to reach customers and grow their revenue through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors. Strategy & Operations sits at the center of that opportunity. The team partners with Product to set the strategy and vision for every offering in the suite, across our SMB and enterprise merchants. We decide what to build, where to invest, and how to bring it to market, and we learn by putting products in front of merchants and running the experiments that show us what moves their business. As part of this team, the Associate will take end-to-end ownership of one or more product initiatives and lead the cross-functional execution that brings them to life. Your work will be instrumental to helping grow Digital Ordering into an industry-leading B2B SaaS offering. About the Role As an Associate on the Digital Ordering Strategy & Operations team, you will own one or more product initiatives within our first-party suite from end to end. You will develop the strategy, define key results, and drive execution in partnership with S&O, Product, Engineering, Analytics, Implementation, Sales, and Marketing. This role is ideal for a strategic operator who can move fast and wear many hats, equal parts analyst, builder, operator, and cross-functional leader. You will own zero-to-one experiments and initiatives that improve products already operating at scale, help shape the roadmap with Product, and work directly with merchants and frontline teams to identify

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. About the Team The InMobi Business Development/CSM team is the secret sauce in transforming publisher partnerships into revenue powerhouses. This team is the cornerstone of the broader InMobi SSP (Supply Side Platform) function that creates partnerships with global and regional publishers. The Business Development team is essentially customer-facing, working with game developers, media owners, social networks, and

About the Team The Australia and New Zealand (ANZ) Ads Sales Team is responsible for the marketing vision, development, and growth of our advertising partnerships across CPG, New Verticals, and Restaurants. This team is rapidly growing, and is seeking additional team members to build an industry-leading ads and promotions business across DoorDash's ANZ offerings. The growing DoorDash ads business has quickly become one of the best places for merchants and brands to market to local customers, in an ecosystem that benefits all parties. About the Role As the Head of Ad Sales, ANZ, you will lead a team of Industry Managers, Account Executives and Post Sales Managers to build partnerships that create tangible value for both advertisers and DoorDash. In this role, you will manage the entire ads strategy across DoorDash ANZ's CPG, New Verticals, and Restaurant advertiser base, and drive adoption of our growing ads and promotions offering. You will work cross-functionally with strategy, operations, marketing, analytics, and product to innovate on our future approach and solutions. You will report into the VP, North America and ANZ Ads Sales, in our Sales & Business Development organization. You're excited about this opportunity because you will… Lead and develop a high-performing team of Industry Managers and sellers through inspiring, actionable meetings, training, and strategy sessions—keeping the team aligned and motivated to exceed business growth and product adoption goals, grow advertiser value, and drive sustainable DoorDash revenue across ANZ. Establish trusted senior-level customer relationships and deliver thought leadership both internally and externally across the CPG, New Verticals, and Restaurant industries in Australia and New Zealand Represent advertiser needs to influence our Ads & Promos product roadmap and go-to-market strategy for the ANZ market Develop scalable sales materials, processes, annual and quarterly sales plans, and short- and long-ter

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Strategic Account Management organization is looking for a tenured, Spanish bilingual customer-facing professional to manage relationships with some of Square’s largest sellers and grow our Restaurant Strategic Accounts program. This program establishes, retains, and grows Square’s most valuable and engaged single-brand sellers. You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. Up to 50% of your book of business will be Spanish speaking. The ideal candidate

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do In this role, you will play a critical part in safeguarding our financial ecosystem by investigating high-risk accounts, identifying complex fraud patterns, performing post-incident analyses, and driving cross-functional improvements to scale fraud detection. Building on these core operational duties, you will leverage your fraud, abuse, or product trust experience to improve incident response capabilities across Stripe by managing the entire fraud and abuse incident response process, developing response plans, leading workstreams, and serving as incident commander to ensure timely resolution. Furthermore, you will conduct gamedays to pressure-test response processes, drive proactive improvements, and help automate response workflows using agentic approaches ensuring we neutralize threats with speed

About the Team Help us build the world's most reliable, on-demand logistics engine for last-mile delivery! We're bringing on experienced engineers to help us create and maintain a 24x7, no downtime, global infrastructure system that powers DoorDash’s three-sided marketplace of consumers, merchants, and dashers. About the Role We also offer “cloud solutions engineering”: we unblock teams across DoorDash with novel or complex cloud needs, from multi-cloud deployments and cross-cloud credential vending to multi-region sFTP. You will partner directly with teams across the company to take a need from an ambiguous request to production, and mature the most common ones into platform products that can be adopted widely. This role sits at the intersection of cloud infrastructure, security, and developer experience. It includes designing, building, and operating systems that must be reliable, secure, easy-to-use, and cost-efficient. You will report to the Engineering Manager of the Cloud Infrastructure team within the Infrastructure organization. This role is hybrid working from our New York City engineering hub. You’re excited about this opportunity because you will… Design and build the foundational cloud platform (account vending, IAM, cloud networking primitives, quotas, infrastructure as code) that every engineering team at DoorDash builds on top of Own the paved path for cloud at DoorDash: make the secure, cost-efficient way the easy way through self-service tooling Partner with product and platform teams to unblock complex or novel cloud use-cases, and turn the recurring ones into platform products Drive cloud-wide initiatives such as multi-cloud, unifying cloud foundations across DoorDash, Deliveroo, and Wolt, cost efficiency, and security posture Set technical direction for the team, mentor engineers, and influence cloud architecture decisions across the company Find ways to improve the team’s productivity and operational capabilities through the use of automation, A

About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail). Our Central Ops team has three major mandates: to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product tooling and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses. About the Role We are looking to build out our team with a Senior Associate who will focus on a variety of strategic and operational initiatives on the New Verticals Central Ops pod. You will lead the scoping, go-to-market, and iteration of cutting-edge product features to help DoorDash improve order quality and selection across our Convenience, Grocery, Alcohol, and Retail businesses. You work will include attracting more Dashers into shopping, building the tools & technology they use in-store, and ensuring the right supply is available in the right place at the right time. Your work will be highly visible, and involves partnering with the Machine Learning, Engineering, Product, and Data Science teams. You will sit in the Central Ops group within our New Verticals Strategy & Operations organization and report into a Manager. This is an individual contributor position. You’re excited about this opportunity because you will… Analyze : You love working with data and using data to drive business decision-making. You love talking to customers, unpacking their feedback, coming up with improvement opportunities and are familiar with SQL. Strategize : You will own and deliver on improving key metrics. You will create quarterly and annual plans that push our business forward and are aligned with our product capabilities. You will

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve technical incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do You'll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying complex patterns of fraud during incidents. You will lead incident response for product abuse and fraud events, conducting deep-dive analyses to identify root causes. By collaborating cross-functionally, you will drive improvements that enhance our fraud detection and prevention strategies at scale. Your expertise will be essential in automating response processes through agentic approaches, allowing us to safeguard merchants and neutralize threats with speed and precision. Responsibilities Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped detection and signals enrichment to reduce uncertainty and accelerate

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. About the Role Square is looking for a Product Specialist Manager to lead a team of specialists focused on helping sellers understand, adopt, and get more value from Square's growing product ecosystem. Our Product Specialists combine deep product expertise with strong customer and commercial skills. They partner closely with Account Executives and Account Managers on opportunities where specialized product knowledge can help address complex seller needs, accelerate adoption, and improve outcomes. As a Product Specialist Manager, you'll lead and develop a team of specialists, deploy their expertise against our highest-priority seller and product opportunities, and help strengthen product knowledge across the broade

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most. This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your su

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Education Bachelor degree in business, or any equivalent field of studies The education levels can be replaced by years of experience Experience 2-4 years of experience in a similar role Proven experience in Financial Sector is required Previous experience with Call center (as a Supervisor) Skills Computer Skills: Advanced in Microsoft Office Tools Languages: Fluent in English and Arabic Advanced knowledge of compliance and regulations Core Competencies Self-Actualization & Fulfilment: Proficiency Level – ADVANCED Team Synergy & Development: Proficiency Level - ADVANCED Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED Business Acumen & Diligence: Proficiency Level - ADVANCED Tasks & Responsibilities: Identify and assess Sama’s needs to achieve satisfaction Build sustainable relationships and trust with SAMA representatives through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintain Call Center KPI’s. Follow communication procedures, guidelines and policies What We Offer You We believe you will love working at HALA! We have an inclusive and diverse culture that encourages innovation and flexibility in remote,

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Job Summary Responsible for managing and enhancing the transaction monitoring framework to ensure timely detection, investigation, and escalation of suspicious activities in line with SAMA regulations and internal AML policies. The role oversees monitoring controls, alert management, quality assurance, and team performance to mitigate money laundering and terrorist financing risks JOB-SPECIFIC Responsibilities: Own and operate the AML/CTF monitoring function end to end, including customer acceptance, KYC, CDD, EDD, transaction monitoring, investigations, escalation, and ongoing risk management. Review customer onboarding and periodic KYC updates and obtain the required approvals for high-risk customers, PEPs, complex ownership structures, UBOs, and source of funds/source of wealth assessments, with clear documentation and audit-ready records. Design, maintain, review, test, and enhance transaction monitoring scenarios, rules, thresholds, and logic to ensure effective detection of money laundering and terrorist financing risks and continuous improvement of monitoring quality. Oversee alert handling and investigations lifecycle, ensuring timely review, sound analysis, proper documentation, and structured escalation of suspicious cases to the AML/CTF reporting function for submission to the FIU. Review and update customer risk ratings (low, medium, high) based on relevant internal and exte