Network Security Support Engineer Jobs

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. What You’ll Do Join our mission to deliver unparalleled customer support in the dynamic world of cryptocurrency and DeFi. As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ensuring our customers succeed, collaborating with internal teams to deliver proactive, world-class support. This role is intended to work US-Eastern hours and operates on a 24/7 schedule including weekends and holidays to meet customer needs, with shifts determined based on seniority and business requirements. *Please note that these hours are subject to change based on business needs, with or without advance notice. Training Period: All new hires will initially undergo training Monday through Friday during standard US-Eastern business hours. During the training period, which may last approximately 90 to 180 days depending on individual progress and proficiency with the platform, candidates may occasionally be scheduled for rotating weekend shifts (Saturday or Sunday, 11:00 AM to 8:00 PM US-Eastern) as part of their onboarding and readiness preparation. Responsibilities Serve as a trusted advisor and advocate for customers, managing inquiries with empathy and efficiency. Provide real-time support via Slack and other communication tools, ensuring timely and accurate resolutions. Deliver outstanding technical support for Fireblocks' SaaS platform

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you’ll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls,

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for Based in the US West Coast timezone 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience w

About the job Keep the Linux systems behind Graphcore’s engineering and manufacturing work reliable, secure and ready for what comes next. As a Linux and Manufacturing Support Engineer in Taipei, you’ll support the infrastructure our people depend on every day. You’ll solve problems directly, from support requests to complex Linux and network issues. You’ll manage Debian and RedHat environments across bare metal and virtual machines. You’ll also maintain core services, including DNS, DHCP and NFS, while supporting on-premises servers and engineering workflows. You’ll assess and deliver security patching, automate infrastructure changes through Infrastructure-as-Code, and keep technical knowledge clear and current. Your work will span hands-on support and deeper infrastructure challenges, giving you direct ownership of systems that matter. With new projects ahead, you’ll have scope to improve how infrastructure is deployed, supported and maintained. The team and culture You’ll join a multidisciplinary Infrastructure Solutions team where people solve problems together and share technical knowledge openly. You’ll work closely with engineering teams while taking ownership of issues through to resolution. The team moves from diagnosis to action quickly, using evidence and methodical troubleshooting to guide decisions. You’ll be encouraged to speak up, improve established approaches and document what others need to move faster. What we’re looking for · Strong Linux administration skills across Debian and RedHat derivatives, on bare metal and virtual machines · A methodical approach to troubleshooting, with the ability to diagnose and resolve complex technical issues · Strong system administration experience, including responsibility for core infrastructure services · Experience managing Infrastructure-as-Code using Puppet, Ansible or similar, with Git version control · Good networking knowledge, including VLANs, routing and subnetting · Clear communication and customer se

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA. What You'll Do Hands-on Troubleshooting: Dive into complex network, hardware, and software problems on Verkada's platform Level Up Fast: Become the go-to expert customers trust for smart system design and integration advice Communicate with Impact: Translate heavy technical concepts into clear, sharp advice on phone calls, li

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role As a Technical Support Engineering Intern, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based at our San Mateo HQ, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design. This internship is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment. What You'll Do Hands-on Troubleshooting: Dive into complex network, hardware, and software problems on Verkada's platform Level Up Fast: Become the go-to expert customers trust for smart system design and integration advice Communicate with Impact: Translate heavy technical concepts into clear, sharp advice

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Ready to dive into the world of smart tech and help build the future of IoT? As a Technical Support Engineering Intern, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based at our San Mateo HQ, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design. This internship is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment. What You'll Do Hands-on Troubleshooting: Dive into complex network, hardware, and software problems on Verkada's platform Level Up Fast: Become the go-to expert customers trust for smart system design and integration advice Communic

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. What you’ll do Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Frontline Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering. Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Frontline engineer will cover 5 days weekly, might include one day over the weekend and the Shift could start at 7 am ( no night shifts ). Responsibilities Owning problems through to resolution using all available resources at your disposal Provide real-time support using Slack and remote troubleshooting during APAC timezone Deliver best-in-class technical support for Fireblocks's SaaS platform Escalate technical issues to the Senior Support Team as required Collaborate with the Senior Support team during outage situations and participate in war room calls Adoption and adherence to business processes and policies Since the Frontline Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation. Minim

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. What you’ll do Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Technical Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering. Our Technical Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Technical Support Engineers will cover 5 days weekly, might include one day over the weekend and the Shift could start at 6:30am (no night shifts). Responsibilities Owning problems through to resolution using all available resources at your disposal Provide real-time support using Slack and remote troubleshooting during APAC timezone Deliver best-in-class technical support for Fireblocks's SaaS platform Escalate technical issues to the Senior Support Team as required Collaborate with the Senior Support team during outage situations and participate in war room calls Adoption and adherence to business processes and policies Since the Technical Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentati

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience with Terraform Experience with major

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About The Role Ready to dive into the world of smart tech and help build the future of IoT? As an Industrial Placement on our Technical Support Engineering team, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based onsite in our London office, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design. This industrial placement is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment. What You'll Do Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the Verkada platform Be an Expert: Provide customers with best practices for syste

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Role: We are seeking an experienced L2 Network & Security Engineer to join our team. As an integral part of our network operations, you will play a crucial role in maintaining and securing our infrastructure. If you have a passion for networking, security, and troubleshooting, we’d love to hear from you! Job Location: Noida Responsibilities: Install and Support: Deploy and maintain LANs, WANs, and network segments. Support Coordination: Collaborate with equipment vendors for troubleshooting and configuration standardization. Firewall Management: Handle firewall configurations to ensure security and optimal performance. Switch Expertise: Maintain a strong understanding of LAN switching technologies, including VLANs, RSTP, ACLs, and Virtual Chassis. Capacity Planning: Recommend network capacity planning strategies. Proactive Maintenance: Plan and execute proactive maintenance for disaster recovery. Network Monitoring: Monitor networks for security, reliability, and availability. Key Skills Required: He/She/They should have 3-6 Yrs. of overall IT experience. Firewalls: Proficient in configuring, managing, and troubleshooting FortiGate and Palo-Alto firewall. Network Switches: Skilled in handling Cisco, Juniper, and Huawei switches. Wireless: Familiarity with Aruba, Cisco controllers and access points. Cloud Expertise: Experience with AWS and Zscaler Private Access. Network Protocols: Sound knowledge of various network protocols and ports. Security Technologies: Familiarity with IPSec, SSL VPN, IDS, and IPS. Additional Skills: Routing and Switching: Prior experience in routing and switching. Communication: S

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. This role will report into one of our Technical Support Engineering Managers and is based on-site 5 days per week in our London office. What You'll Do Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues Provide best practice design, installation, and configuration expertise to en

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Build and operate high-performance network platforms that support low-latency trading systems and critical business applications Design and deploy scalable campus, data center, and wide-area network architectures to meet growth and availability targets Implement and manage network security controls, firewall policies, and segmentation to protect sensitive systems and data, strengthening our defensive posture Automate network provisioning, configuration, and validation using scripting and infrastructure-as-code techniques to reduce manual work and accelerate deployments Troubleshoot and resolve complex network incidents, perform root-cause analysis, and drive post-incident improvements to increase reliability and reduce recurrence Partner with application, security, and operations teams to optimize network performance for latency-sensitive and high-throughput workloads Lead network upgrade, capacity planning, and vendor coordination projects from design through te

Overview: The role is responsible for managing and supporting the operations of Global Network Engineering in a hybrid/cloud environment and provides senior-level expertise to the network engineering team. We're looking for an expert in on-premises networking, cloud infrastructure networking (Azure/AWS), and telecommunications (VOIP) in global environments, with knowledge and focus on zero-trust networking methodologies. This position requires off-hours on-call availability. This is a remote position with a 3 PM - 12 AM Shift. Candidates may need to visit the Mumbai office as and when needed in the general shift. What You'll Do: Manage physical network management and support covering Guidepoint offices, including, but not limited to, firewalls, routers, switches, etc. Responsible for managing the Enterprise WiFi Operations ZScaler Network management Monitor global traffic latency, issues, and application performance Update and design next-generation network models Network detection and response Intrusion detection and prevention technologies Azure Cloud Traffic integrating with On-prem traffic Azure Web Security CASB models and methodologies What You Have: 8+ years of experience with core networking in an enterprise environment, ideally global network design and security methodologies. 5+ years of working experience with advanced Azure cloud networking technologies. Must have substantial experience with managing WiFi Operations. CCNP Certified or equivalent experience 3+ years of hands-on experience, preferably with Sonic-wall/Netgear. Solid engineering knowledge of routing, switching (VLANs), Azure networking, firewalls, and traffic management. Update network security based on VNETs and Subnets, with traffic monitoring, etc. Knowledgeable in Azure Application Gateways, Front Door, and other security tools. Nice to have: Must know telecommunication technologies (VOIP, SIP Trunking, Microsoft Teams) Network security experience (vulnerability manage