Onboarding Team Lead Jobs

As the Team Lead for Ground Operations (3rd Shift), you will drive operational excellence by leading overnight fleet maintenance, rework, and mission readiness activities. Service efficiency and comprehensive fleet preparedness are key drivers of our success, making this role critical to ensuring that vehicle maintenance, reworks, and fleet readiness activities are optimized overnight during low-demand periods. You will be responsible for the holistic readiness of our vehicle fleet, ensuring maximum fleet uptime and vehicle availability for daytime operations. In this technical leadership role, you will ensure vehicles are configured, maintained, and prepared for service, while shaping a positive workshop and depot culture. You will lead a team of skilled vehicle technicians and readiness and response associates on the overnight shift. By optimizing workflows and taking ownership of mission-critical readiness targets, you will act as a strategic partner to cross-functional teams, translating high-level operational goals into actionable plans for your 3rd-shift crew. Shift: Sunday - Thursday, 11:30pm - 8am In this role, you will: Strategic Leadership & Team Culture Overnight Shift Leadership: Provide direct leadership, coaching, and mentorship to both technical staff and contract personnel during the 3rd shift. Team Development: Engage in the recruiting, hiring, onboarding, and training of workshop personnel. Foster a high-performance culture centered on accountability, safety, and continuous improvement. Resource Management: Assist in creating and managing employee and contractor schedules, including time-off. Performance Tracking: Support the tracking of Key Performance Indicators (KPIs) to measure individual and team performance, providing consistent feedback to help your team achieve its mission. Continuous Process Improvement: Identify bottlenecks in overnight workflows and implement lean

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas. As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success. What You’ll Do At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to: Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: Pre-Sales Discovery: Lead and re

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas. As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success. What You’ll Do At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to: Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: Pre-Sales Discovery: Lead and re

Manager I, Engineering - Onboarding Growth This Engineering Manager will lead the Onboarding team within the Shared Capabilities organization, setting product direction, and coaching and developing team members. They will staff and drive projects that drive new users to adopt Datadog in their organizations. From the first time a new user signs up for a Datadog trial, this team is responsible for making sure they have a world class setup and onboarding experience, and can realize the full value of Datadog in their organization. Onboarding owns the “front door” of Datadog, the very first experience new users and prospective customers encounter. This work is extremely important to company success - improving our onboarding process directly impacts new users ability to find value with Datadog quickly. This role also involves close partnerships with other product teams to deeply understand customer needs and deliver compelling first-time user experiences At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Work with Product Management and Design to plan and staff projects for the Onboarding Growth team Coach and develop engineers at various levels Ensure strong cross-team communication and design best practices around project management, code review, architecture patterns, and more Build UX features to streamline the onboarding and trial experience through rapid experimentation Build out data platforms and use that data to personalize the onboarding experience for each user Work directly with product teams to ensure each product has a best in class new user experience Create AI-assisted setup options to make sure initial setup “just works” out of the box Champion the use of analytics data to analyze user behaviour and apply those insights

Mobile Patient Services Specialist Team Lead Position Summary The Lead for the Phlebotomy Solutions team will be responsible for assisting with the team's day-to-day operations and ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on supporting daily team management, operational efficiency, and compliance. The Lead will support seamless collaboration between field teams, patients, and operational departments. Lead may be required to cover at their clinics as needed, where they will serve patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures. This position requires strong organizational, leadership, and communication skills and will include up to 50% travel to support audits, onsite visits, and team training initiatives. Primary Responsibilities Quality Assurance & Audit Support Assist with the coordination and execution of audits as indicated Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs; specifically, but not limited to, the MPX platform. Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement. Operational Oversight Provide daily support to the Phlebotomy Solutions team. Supervise, mentor, and develop a team of phlebotomists across designated Locations. Handle recruitment, onboarding, and training of new in-office phlebotomists. Ensure all team members maintain compliance with specimen handling protocols and EMR documentation.. Proactively mitigate issues that could impact operational performance. Oversee supply chain needs, including ordering and tracking supplies. Travel independently across an assigned service area to perform venipunctures at patient locations while verifying identity and requisitions and m

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! In this role, you'll develop and deliver a scale customer onboarding experience for a high volume of customers in our commercial segments. You'll work closely with leadership to help design what scale onboarding can look like at Figma and expand our programs to support international sales teams. You will collaborate with other members of the Customer Onboarding team to inform and evolve the processes and materials for this program. Also, you will use metrics, customer feedback and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers and we can't wait to meet you! This is a full time role based in London. What you'll do at Figma: Own and manage scale customer onboarding programs supporting a high volume of commercial customers Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization Guide customer goals and successfully drive a high volume of customers towards onboarding closeout Partner with Marketing, Operations and Sales to build and optimize scalable customer programs Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption Consult on product and industry bes

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Customer Onboarding Officer to help scale Qonto's Italian market. You'll conduct deep-dive account validations in strict compliance with Bank of Italy guidelines, tackling a significant operational backlog while maintaining high quality standards. You will report to Alessandro Pesapane, Team Lead KYC-B Operations Italy. ➡️ What you'll do Validate customer and company profiles: Conduct thorough manual validations (15-20 per day) to determine account eligibility — analysing structures, beneficial owners, and business models. Review complex KYC/KYB documentation: Verify passports, IDs, company registration documents, and financial statements across the customer lifecycle. Draft detailed analytical reports: Write comprehensive, structured justificati

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Senior Onboarding Associate to join our UAE team. You’ll guide new restaurant, ODC and retail partners in the UAE and Kuwait from sign-up to launch. You’ll coordinate each onboarding step, keep partners informed and help them go live smoothly and on time. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll join the Middle East Partner Onboarding team and support new restaurant, ODC and retail partners from signed agreement to successful launch. Most support is provided through non-live channels, with calls or other contact used when preferred by the partner. Your responsibilities will include: • Own the onboarding journey for new restaurant, ODC and retail partners, from signed agreement through to launch. • Complete partner admin setup and coordinate menu or catalogue creation, following up on missing information to keep each launch on track. • Coordinate tablet delivery, installation and partner training with the relevant internal teams and partner contacts. • Support partners with admin, menu and cata

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Merchant Success Lead owns the Day 0–30 post-live health and early transaction performance of SMB merchants across the UAE. This role leads a team of Merchant Success team members across Dubai, Sharjah, and Abu Dhabi and is accountable for ensuring merchants are operationally ready, properly trained, visibly set up, and supported to reach an impactful daily transaction volume Your responsibilities: Team leadership and coverage: Lead, coach, and performance-manage a team of Merchant Success team members Set city-level territories, merchant portfolios, visit plans, and daily priorities based on volume, risk, and activation opportunity Build a field operating rhythm covering daily execution, weekly performance reviews, coaching, and quality checks Conduct audits to improve merchant conversations and execution quality Forecast capacity and rebalance workload to maintain SLA coverage across all assigned merchants Create clear onboarding, playbooks, and performance expectations for new team members Day 0–30 merchant health ownership Own Merchant Success execution from First Order Date until the merchant reaches a minimum threshold level of transactions or exits through an agreed recovery path Ensure internal health checks are completed for merchants below a minimum number of orders, covering online visibility, in-store readiness, widget setup, marketing kit status, operational blockers, and order volume Ensure external health checks are comp

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description – Workplace Event Lead (IFM - Singapore) Summary: Workplace Event Lead duties and responsibilities include leading a team of Workplace Ambassadors, planning, coordinating, and executing workplace events that enhance client’ss employee engagement, foster client’s company culture, and support client’s organization objectives. This role requires to work closely with Workplace Experience team (Soft-Service), Engineering team, Senior Facilities Manager and the client, contributing to larger workplace & event experience for all offices. While the role requires someone highly proactive and independent, it also requires strong project management skills, creative vision, and the ability to manage multiple events and stakeholders simultaneously while staying within budget. Responsibilities: Team Leadership: This role provides direct supervision and mentorship to event ambassadors. Responsibilities include recruiting, hiring, and onboarding event team members, setting clear performance expectations and delegating responsibilities and empowering team members to make decisions, managing workload distribution to optimize team efficiency, fostering a collaborative and high-performing t

MyPrize is the fastest growing free-to-play social gaming and social markets platform in the world, redefining how people play, watch, and connect with one another and with gaming and markets online. Powered by MyPrize's proprietary AI personalization engine, we combine the best of online gaming, live streaming, and social markets, with institutional-grade security. We're seeking a Relationship Team Manager, Creator & VIP to join our growing team full time. You'll lead the Team Leads who run both sides of the MyPrize relationship engine: the creators and streamers who bring audiences to the platform, and the VIP players those audiences become. The Role: This is a manager-of-managers role. Your Creator Management and VIP Management Team Leads own their own groups of Creator Managers and VIP Account Managers, each responsible for the retention, engagement, and monetization of a dedicated base. You are accountable for their combined production and revenue, for the quality of the leaders running them, and for the standards and processes both sides operate to. You'll work directly with the founders and leadership team, cross-functionally across Marketing, Product, Operations, and Finance, and will personally own MyPrize's most strategic creator, game provider, and brand relationships. What you will do at MyPrize: Lead the Team Leads: Set goals, cadence, and standards for your Creator and VIP Team Leads. Coach them on how to coach, run structured one-to-ones and performance reviews, and hold the bar on hiring, onboarding, and ramp across both groups. Own the Revenue Number: Carry the combined creator and VIP revenue goal. Review dashboards and reports to know where each team, lead, and individual stands, and step in with a plan before a gap becomes a quarter. Deploy Resources Against Data: Read the data to direct your teams' time, incenti

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The position This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Onboarding Operations, joining our Onboarding team. This role manages a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries. The Manager is responsible for people leadership, delivery quality, compliance, operational performance and continuous improvement across the employee onboarding lifecycle. The role also supports AI, Automation and Operational Excellence by identifying workflow improvements, enabling responsible adoption within the team and partnering with our Experts and Leads on implementation. This is an ideal opportunity for an experienced people leader who enjoys solving complex operational problems, developing scalable processes and helping teams adopt more effective ways of working. To be successful, you will bring strong operational leadership, sound judgement and a commitment to high-quality employee and customer outcomes. You will report to the Senior Manager, Onboarding Operations. Requir

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Onboarding Specialist you'll join the Welcoming team based in Stockholm or Copenhagen, working to onboard new business customers across the Nordics — balancing compliance with speed, and helping strengthen our presence in the Swedish market. What will you do? Own the approval and onboarding process for new business customers, growing into full case management as you build your expertise. Reach out to customers via text and phone to gather the information needed to move cases forward quickly and accurately. Work closely with teammates and your team lead to balance quality with speed — sparring on complex cases and aligning daily on goals and priorities. Apply KYC principles and compliance requirements to assess applications thoroughly and flag risks early. Contribute to a performance-driven team culture where breaking records in volume and quality is a shared ambition. What are we looking for in you? Fluency in Swedish and English, both written and spoken — this is central to how you'll serve our Swedish customers and connect our Nordic offices. A curious mindset and genuine drive to grow into the role and take on more responsibility over time. Comfortable handling customer interactions across multiple channels, including phone, with a professional and calm approach. Experience with KYC, OSINT, or a background in banking, lending, or law enforcement — or a clear motivation to develop in this direction. A performance-oriented way of working —

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. We are building one of India’s largest commercial video data collection networks and looking for highly driven field operators who can build teams, close business deals, and drive on-ground operations. This is not a desk job. This role is for hustlers who can operate independently, unlock locations, manage people, and deliver results. What You’ll Do Visit factories, shops, workshops, kitchens, warehouses, garages, and other commercial businesses Convince business owners to allow commercial video data collection Build relationships and close partnerships Hire and manage Field Officers (FOs) and Data Collectors (DCs) Ensure daily recordings happen smoothly at business locations Drive collection targets, team productivity, and output quality Expand into new categories and new areas Who Should Apply Field sales executives Business development executives Vendor onboarding professionals Operations hustlers Team leaders who can manage field staff What We’re Looking For Strong communication and convincing skills Ability to hire and manage teams on the ground Ownership mindset and high energy Comfortable with travel and field work Ability to work independently without constant supervision Earnings & Growth 💰 Earn ₹60,000 to ₹4,00,000/month based on: Hours delivered Team performance Categories unlocked Operational consistency High performers can grow fast and handle multiple cities/regions. Work Details Location: Across India Mode: Field + Operations High travel involved Success in This Role You will succeed

About us Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries. Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. Context for the Role You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for Responsibilities As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success. Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance. Enabling exp