Operational Account Manager in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is building the future of human connection through play. As a Senior Growth Marketing Manager, you will play a critical role in scaling Roblox's global growth engine, helping millions of users discover, engage with, and return to Roblox. This role sits at the intersection of marketing, product, data science, and engineering. You will lead high-impact growth initiatives spanning user acquisition, lifecycle marketing, personalization, creator growth, and product-led growth. You will be responsible for identifying new growth opportunities, designing and executing experiments, influencing product strategy, and scaling programs that drive measurable business impact. This is a highly cross-functional role for someone who combines analytical rigor, strong growth instincts, operational excellence, and the ability to influence across teams. You will report to Sr Manager, Growth Marketing. You will: Own and Scale Growth Programs Lead end-to-end growth initiatives across user acquisition, reactivation, paid influencer, and product-led growth programs. Manage and optimize multimillion-dollar marketing investments across ad platforms including but not limited to Google, YouTube, Meta, TikTok, App

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The platforms in our Engineering Acceleration org dictate how thousands of Roblox engineers ship, and how every backend service gets built, deployed, and kept reliable at scale. They sit on the critical path for production reliability, developer velocity, and security posture. Reporting to Andrew Swerdlow, you will rethink the entire engineering toolchain from the ground up to be agentic-native, creating a world where AI agents are first-class participants in software development and humans set direction and supervise. This is a unique opportunity to define what modern engineering infrastructure looks like at one of the largest platforms in the world. You will: Reimagine the engineering toolchain as agentic-native, designing the platforms, guardrails, and feedback loops that let AI agents safely drive migrations, validation, and routine operational work. Set a bold technical direction for AI-driven quality, including agent-generated tests, automated coverage of untested paths, intelligent verification, and continuous-deployment workflows. Make software quality and SEV prevention a measurable property of the platform by investing in safe-change mechanisms, automated verification, progressive

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Business Operations (BizOps) Associate, you will be the ultimate data expert and thrive on solving analytical problems, driving operational insights, and communicating solutions directly to the senior team. You'll help define and drive strategic, operational and organizational optimizations across the company. The BizOps team works on important operational projects including user growth, user engagement and monetization, strategic partnerships, and the Roblox developer community. The team will work with a broad array of departments including Product, Business Development, Engineering, Marketing, People, FP&A and Developer Relations. Experience in an analytical role (i.e., investment banking, management consulting, corporate development) and an understanding of finance and the public markets is preferred. A willingness to be mentored and learn aspects of the business will be essential for success in the role, as will be the ability to exhibit autonomy in your analysis and mastery of the material. You will report into our Senior Manager, Business Operations. This full-time, hybrid position is located at our headquarters in San Mateo, California. You Will: Become an expert on Roblox's

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Observability team builds the infrastructure that empowers engineers to understand, operate, and improve the Roblox platform and ecosystem. Our team owns the end-to-end observability stack across telemetry, distributed tracing, logging, profiling, storage systems, and developer-facing visualization tools. We are looking for an Engineering Manager to lead the next generation of AI-powered observability platforms. In this role, you will help build intelligent systems that leverage AI to revolutionize CI/CD, testing, and DevOps workflows — enabling engineers to move faster, improve reliability, and operate large-scale distributed systems with greater efficiency and confidence. This is a highly impactful leadership role at the center of Roblox infrastructure. Your work will directly improve developer productivity, platform reliability, and operational excellence across the company. You will partner closely with infrastructure, product engineering, and AI platform teams to shape the future of developer tooling and autonomous operations at scale. You Have 3+ years of engineering management experience with a proven track record of hiring, mentoring, and growing high-performing teams. Strong ex

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Director, Corporate and Securities Counsel We are seeking a seasoned Corporate and Securities attorney to join our expanding legal team. Reporting to the VP, Deputy General Counsel and Chief Compliance Officer, you will lead securities law and governance matters while managing a small team of legal professionals. You will drive process improvements and operational efficiencies while serving as a strategic business partner to the finance, equity, people, and leadership teams. This role will be based at our San Mateo, CA headquarters (hybrid with Tues-Thurs in office days) and reports into the Deputy General Counsel-Chief Compliance Officer. You will: Direct the preparation and filing of SEC reports (10-K, 10-Q, 8-K) and ensure NYSE compliance, leveraging AI tools to enhance disclosure drafting and consistency. Oversee the preparation and review of earnings releases and public announcements in collaboration with Finance, Investor Relations, and Marketing. Manage board and committee logistics, including agendas, materials, minutes, action items and corporate governance matters. Oversee the management of domestic and international subsidiaries, including intercompany funding, incorporatio

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Administration team at Roblox provides core administrative support and serves as a strategic partners to our business leaders. You Will: Provide strategic partnership to the Senior Vice President of Strategy and Operations and his leadership team. Manage highly sensitive and confidential information with the utmost discretion and integrity, serving as a trusted partner within the Office of the CEO to handle executive communications, strategic plans, and sensitive materials seamlessly. Translate high-level strategic objectives into actionable operational frameworks, developing repeatable playbooks, standardized processes, and tracking mechanisms to ensure flawless execution. Act as a highly collaborative liaison across various teams, executive levels, and external partners, building strong relationships and fostering a cohesive environment to align priorities and drive company-wide goals forward. Expertly manage complex and dynamic international calendars with significant movement, including proactive planning, preparing meeting materials and briefs, and anticipating scheduling conflicts. Leverages strategic foresight to design and implement innovative solutions, proactively

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As an Engineering Manager for Payments - Subscriptions, you will direct the strategy and implementation for Roblox’s suite of subscription offerings. In this critical role, you will directly influence key business metrics and help define how our most dedicated global users engage with our platform. You will be working directly with a number of cross-functional partners from Product, Design, Data Science teams, influencing our business and annual recurring revenue growth direction. Your team will own mission-critical systems across key areas, including: Subscription Value Proposition: Collaborating with Product to define the roadmap for subscriptions on Roblox, building innovative features, and partnering across teams to deliver maximum value to our subscriber community. Subscription Billing: Leading full lifecycle management and feature execution for recurring billing, delivering a seamless purchasing, upgrade, and subscription management experience across all platforms. Subscribers Growth & Retention: Executing key initiatives to expand the subscriber user base while strengthening long-term user retention. Operational Observability: Developing comprehensive telemetry, m

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking a Strategic Financial Analyst, Revenue to own core forecasting models and margin analytics across COGS, tax, and pricing. Reporting to the Finance Manager, Revenue, this role will be responsible for the integrity and evolution of our platform bookings and cost forecasting frameworks. You will operate at the intersection of Finance, Tax, Payments, Accounting, and Data to ensure that pricing, tax exposure, and platform cost dynamics are accurately modeled, reported, and embedded in planning processes. This role provides deep exposure to the full revenue funnel — including Bookings, COGS, and Developer Expense — and contributes to executive and board-level reporting. The ideal candidate combines analytical rigor with strong operational ownership, ensuring financial accuracy while translating complex margin dynamics into clear, actionable insight. You Will: Own the COGS forecast, budget, and platform bookings model, analyzing trends, delivering insights, and strategically partnering with key business teams who drive our provider mix and COGS rate assumptions. Drive pricing initiatives and recommendations, developing comprehensive knowledge of COGS and Tax impact to prici

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Infrastructure Compute Site Reliability Engineering mission is to own and manage the successful operation of our underlying cell infrastructure system, along with elements of service discovery, secrets management and related software layers. We’re looking for a skilled Senior Site Reliability Engineer with strong programming skills to help us build Roblox's private cloud, productionize our growing Kubernetes-based infrastructure, and institute reliability best practices across the Roblox Compute team. You will: Design and Develop systems & libraries that promote fault-tolerance and resilience, automate much of the management and lifecycle of our clusters, and ensure systems are observable. Promote and Institute reliability best practices across the Infra Compute group, drive common reliability initiatives. Provides collaborative technical reviews and operational guidance to strengthen system reliability. Build, Automate and Standardize process automation to create a "golden path" of tooling and platform support that powers the fundamental Roblox ecosystem. Create Tooling that provides production guardrails, by evaluating release candidate capacity with load testing tooling before de

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is building the future of human connection through play. As a Senior Growth Marketing Manager, you will play a critical role in scaling Roblox's global growth engine, helping millions of users discover, engage with, and return to Roblox. This role sits at the intersection of marketing, product, data science, and engineering. You will lead high-impact growth initiatives spanning user acquisition, lifecycle marketing, personalization, creator growth, and product-led growth. You will be responsible for identifying new growth opportunities, designing and executing experiments, influencing product strategy, and scaling programs that drive measurable business impact. This is a highly cross-functional role for someone who combines analytical rigor, strong growth instincts, operational excellence, and the ability to influence across teams. You will report to the Head of Growth Marketing. You will: Own and Scale Growth Programs Lead end-to-end growth initiatives across user acquisition, reactivation, paid influencer, and product-led growth programs. Manage and optimize multimillion-dollar marketing investments across ad platforms including but not limited to Google, YouTube, Meta, TikTo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking a Hardware and Testing Lab Tecnician (Tech Support Specialist III) to support our automated testing device farm, a rapidly scaling on-premises hardware environment that enables automated testing across mobile, desktop, console, and specialty devices. This infrastructure is critical to Roblox's ability to ship quality software rapidly. This role sits within Corporate Engineering's Client Services team and is responsible for the physical and operational lifecycle of hundreds of test devices, from procurement and rack installation through daily health maintenance, break/fix support, and end-of-life recycling. You will work closely with Engineering to understand device configurations and testing requirements, while owning the hands-on execution that keeps these labs running reliably. Success in this role requires someone who takes full ownership of their work, holds themselves accountable, and can be counted on to follow through. This is a fully on-site role in our San Mateo, CA offices. You Will: Receive, asset-tag, inventory, and physically install devices (phones, tablets, Macs, PCs, and potentially consoles/VR) into IDF rack environments. Configure devices at t

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform that enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month. The Sendbird Revenue Operations team is looking for a Head of Marketing Operations. The Revenue Operations team brings together Marketing Operations, Sales Operations, CX Operations, and Data Insights — together, we own the processes, systems, and analytics that power the entire lead-to-cash cycle. It's a fast-moving, high-impact function, and this role is central to how we grow. Reporting to our Head of Revenue Operations, you'll own the monitoring and enablement of lead and pipeline delivery. We're looking for someone who really gets marketing — someone who can build the systems, processes, and workflows that help our marketing efforts thrive and scale. This role is based in our San Mateo, California office, with the team on-site Monday, Wednesday, and Thursday each week (3+ days). This is an IC role that owns the function, the strategy, and vendor relationships. You'll be joining a team that moves with urgency, thinks in data, sweats the details, and is genuinely energized by building a high-quality pipeline for Sales. If that sounds like your kind of environment, we'd love to talk! What you will do: Lead our Marketing Operations efforts, and be a partner to the Head of Demand Generation and our Marketing stakeholders. Manage our external MOps agency that executes our Campaign Operations. Platform and Systems Ownership Own the Marketing technology stack a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As Senior Technical Program Manager for the Human-in-the-Loop (HITL) Operations , you will own the end-to-end lifecycle of Roblox's AI data labeling and model evaluation ecosystem. This is a high-leverage, high-ownership role at the intersection of Research, Engineering, and Operations. You will scale our data operations that is handling million of items evaluated annually today with projection of 4x the current volume by 2030, managing a multi-million annual budget and a distributed workforce of 100+ remote contractors — all while driving the platform evolution from manual workflows to AI-assisted, LLM-accelerated operations. This is a rare opportunity to build the data infrastructure that directly determines the quality of Roblox's AI models across creator tools, content discovery, in-experience AI, and 3D generative content — at the exact moment when human judgment is the critical ingredient for getting these models right. You Will Lead data programs end-to-end. Own the full lifecycle of labeling and model evaluation workflows across Roblox's AI teams — from translating ambiguous ML requirements into structured annotation tasks, to overseeing contractor execution, quality review, a