Operational Account Manager Jobs

Location : Athens Office requirement : Hybrid, 2 days per week at the office Employment type : Permanent Seniority level : Junior As our Junior Research Operations Executive, you’ll: Be responsible for working on the operational aspect of multiple multinational market research projects, including scripting, script checking, fieldwork management, data uploads, and data checking. The role also entails communicating with our panel partners, translation providers, and our scripting partners around the world. This is a non-client-facing role with the Research Executive responsible for supporting client-facing researchers in London and New York teams. What do I need to bring with me? You’ll need to be able to demonstrate the core skills this role requires. Here’s what the team will be looking for in you: Being able to get up to speed on our processes quickly and then work independently, efficiently, and accurately. The ability to communicate clearly and concisely in English is a key element of the role. Checking and approving questionnaire scripts before release to the client Checking translated versions have been correctly overlaid Ensuring quality control measures are in place Liaising with the Data team to ensure data is processed appropriately Checking data / identifying issues and working collaboratively to deliver clean data files Ensuring effective communication with suppliers throughout the project and ensuring that they have access to all relevant information Managing project launch with panel providers Making decisions during fieldwork in order to meet the deadlines. This includes knowing when to accelerate fieldwork by using other research methods, as well as identifying issues early enough to overcome delays Working collaboratively with our product team and engineers to develop operational solutions to increase efficiency within the team Trialling beta products/platforms, providing feedback, and assisting in rolling these out to the wider team What We O

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Contracts Manager, Commercial (EMEA), you’ll help keep GitLab’s commercial contracting moving by managing a varied pipeline of customer agreements, from established contracting work to more involved and complex negotiations. You’ll work closely with sales and internal teams to keep deals on track while protecting GitLab’s interests. You’ll be part of the team that helps GitLab do business every day, bringing pace, precision, and good judgment to a broad range of commercial legal work. In this hands-on role, you’ll keep the day-to-day contracting work moving while also contributing to various s

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna Better Health is Aetna’s Medicaid managed care plan. Backed by over 30 years of experience managing the care of those with a broad array of health care needs, our Medicaid plans have demonstrated that getting the right help when you need it is essential to better health. That’s why Aetna® Medicaid plans include the guidance and support needed to connect our members with the right coverage, resources, and care. We are focused on enhancing quality and population health outcomes while integrating CVS assets to bring accessible healthcare to our members. Aetna Better Health of Maryland is seeking an experience leader with vast operational knowledge of Medicaid for its state-wide managed Medicaid business in the role of Chief Operations Officer (COO). The COO role will be strategic and committed to developing colleagues as well as relentlessly pursuing change that is best for the organization and its customers. The COO role will collaborate with the CEO to develop the strategic vision of the Health Plan, policies & procedures, and operational objectives including leading RFP readiness efforts. The COO will oversee high level strategic and operational activities of various plan functional areas which include traditional service operations (Claims, Provider Services, Information Technology, Grievance & Appeals and Member Services) as well as Medical Management (Quality, Netw

EO Communications Programs & Operations Lead Description - Role Summary The EO Communications Programs & Operations Lead serves as the operational backbone of the Enterprise Operations Communications organization, providing enterprise-level program management, governance, planning, and execution leadership across a complex portfolio of executive communications, employee engagement, strategic programs, and transformational initiatives. This role partners closely with the EO Communications Director and EO Communications Team, Corporate Affairs and business stakeholders to drive operational excellence, ensure disciplined execution and enable scalable communications support across Enterprise Operations. Operating with significant independence and enterprise-wide influence, the role establishes governance frameworks, manages cross-functional communications programs, drives reporting and measurement, and ensures alignment between communications priorities and EO business objectives. The successful candidate is a strategic operator who combines strong program management expertise with exceptional stakeholder management, communications acumen, and organizational leadership. Key Responsibilities Communications Program Management Lead planning of EO-wide communications programs and strategic initiatives. Manage integrated communications roadmaps, milestones, dependencies, risks, and deliverables across multiple workstreams. Coordinate cross-functional initiatives spanning executive communications, employee engagement, change management, events, and enterprise campaigns. Drive execution discipline and accountability across complex communications portfolios. Governance & Operations Design and manage intake, prioritization, and governance processes for the EO Com

The Engineering Lead Analyst – Test Automation Platform Engineering is a senior-level technical leadership role responsible for driving the architecture, implementation, management, operational support, and continuous enhancement of enterprise test management and automation platforms. In this role, you will lead efforts to modernize test automation capabilities across the global technology ecosystem. You will architect end-to-end integration workflows, embed automated quality gates into enterprise CI/CD pipelines, and administer as well as operationally support both vendor and internally developed enterprise platforms (e.g., Core Performance Engineering / Performance Center, ALM-Quality Center, Zephyr Enterprise, CSDP / Octane). Additionally, you will play a critical role in production operations—delivering tier-3 platform support to rapidly and safely troubleshoot, triage, and remediate performance and availability issues in complex, distributed production environments. The ideal candidate blends deep hands-on expertise in software testing frameworks, modern DevOps pipelines, containerized infrastructure, message-driven integration, and robust operational resilience practices with strong governance, compliance, and stakeholder leadership skills. Key Responsibilities 1. Platform Engineering & Operational Support Install, configure, upgrade, administer, and support enterprise test management and performance engineering toolsets (e.g., Core Performance Engineering / Performance Center, ALM-Quality Center, Zephyr Enterprise, Core Software Development Platform [CSDP] / Octane). Provide end-to-end operational support for

Become a part of our caring community The Market Finance Lead is a key member of the Gulf South Region’s finance team responsible for connecting market financial performance with operational effectiveness. This role will partner closely with Corporate Finance, Network Performance, Network Contracting, and regional Health Services teams. This individual will manage a team covering a diverse set of responsibilities around Medicare Advantage financial business operations with a heavy focus on value-based providers. This role reports to the Market Finance Director. This role analyzes financial results, claims experience, utilization trends, contract performance, membership, and provider performance data to identify opportunities, influence business decisions, and support market growth and operational improvement. The Market Finance Lead will partner closely with regional leadership, actuarial, corporate finance, clinical, risk adjustment, market operations, network performance, network contracting, sales/MarketPoint, and value-based care providers. This individual will translate complex financial and operational data into meaningful insights, recommendations, and action plans that improve performance across the market. As the Market Finance Lead, you will: Manage a team to review value-based providers’ financial performance, membership, cost and utilization trends, contractual results, and opportunities for improvement. Lead the financial portion of provider engagement prep sessions prior to joint operating committee meetings to advise the Network Performance team on contract performance and opportunities for improvement. Lead analysis and reporting related to value-based provider and contract performance, including financial results, utilization, claims experience, membership, and operational trends. Leverage data analytics, business ins

Become a part of our caring community The Actuarial Analyst 2, Analytics/Forecasting analyzes and forecasts financial data to provide accurate and timely information for strategic and operational decisions. Establishes metrics, provides data analyses, and works directly to support business intelligence. Your work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The Actuarial Analyst 2, Analytics/Forecasting will report to the Actuary, Analytics/Forecasting. You will play a key role in the Medicare actuarial forecasting process. This position entails the maintenance of the provider revenue and expense projection model and associated tools supporting the projection model. The Actuarial Analyst 2, will be responsible for integrating value-based provider impacts into financial and bid forecasts, managing tools associated with these impacts, and providing guidance on effective risk modeling practices. The Actuarial Analyst 2, Analytics/Forecasting ensures data integrity by developing and executing necessary processes and controls around the flow of data. You will collaborate with stakeholders to understand business needs/issues, troubleshoots problems, conduct root cause analysis, and develop cost effective resolutions for data anomalies. You will understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas. You will make decisions regarding own work methods, occasionally in ambiguous situations, and require minimal direction and receives guidance where needed. You will follow established guidelines/procedures. Use your skills to make an impact Required Qualifications Bachelor's Degree Successful completion of at least 3 actuarial exams<

Job Title Process Engineer Job Description Job title: Process Engineer Your role: Seeking a senior Process Engineer to lead process governance, compliance, and operational excellence initiatives within Digital Innovation Platforms. This individual will act as a process leader across engineering, operations, cybersecurity, and quality organizations, ensuring scalable and compliant ways of working while driving continuous improvement and business transformation. experience in Process Engineering, Quality Systems, Operational Excellence, or Compliance roles. Experience working in regulated software, cloud, digital health, medical device, healthcare technology, or similar environments. Strong knowledge of ISO 9001, ISO 27001, ISO 27018, HIPAA, HiTrust, CAPA, and quality system processes. Experience leading cross-functional initiatives involving engineering, operations, cybersecurity, and quality stakeholders. Strong process mapping, root cause analysis, change management, and continuous improvement skills. Experience supporting audits, compliance programs, ISMS activities, and regulatory inspections. Excellent communication, stakeholder management, and executive presentation skills. Ability to influence without direct authority and drive adoption across global teams. Independently leads larger and more complex initiatives. Influences multiple organizations and senior stakeholders. Owns strategic process governance programs. Drives enterprise-wide process improvements. Serves as a subject matter expert and mentor. Demonstrates greater autonomy, business impact, and leadership responsibility. You're

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. What You Will Do and Learn We are looking for an experienced Legal Operations Consultant/CLM Specialist to join our Legal Operations practice. The ideal candidate will have a strong background in Ironclad and/or Agiloft Contract Lifecycle Management platforms, with the ability to contribute across implementation, pre-sales, solution architecture, integrations, and client success activities. Ideal candidates will be able to: Technical Expertise Design, develop, and implement custom solutions using the Ironclad and/or Agiloft platform. Create and maintain integrations between Ironclad and/or Agiloft and other enterprise systems. Develop and optimize workflows, templates, business rules, dashboards, and automation processes. Troubleshoot and resolve technical issues related to Ironclad and/or Agiloft implementations. Build and customize contract templates on Agiloft and configure workflows, rules, and dashboards. Work with APIs and connectors to support smooth data flow across connected systems. Hands-on expertise with Agiloft KB configuration, business rules, workflow automation, custom calculations, and data integration capabilities. Pre-Sales Support Participate in client meetings and presentations to demonstrate Ironclad and/or Agiloft/CLM capabilities. Conduct product demonstrations and proof-of-concept activities. Collaborate with sales

Become a part of our caring community Humana Healthy Horizons is looking for a Value-Based Programs Lead who will support successful value-based provider relationships with a focus on improving the provider experience and achieving path-to-value goals. You will lead the beginning-to-end operational support of specialty Medicaid value-based payment (VBP) models in alignment with segment strategy and goals. The Value-Based Programs Lead will be a subject matter expert in VBP and have advanced technical knowledge and experience. Develop new innovative VBP models for range of provider types, such as behavioral health, maternity, specialists, and social determinants of health, creating glide paths to move providers from volume to value. Align scope of work with roadmap for new VBP model development to ensure compliance with Medicaid contractual requirements and RFP commitments. Analyze financial, utilization, and performance data to identify opportunities to drive improvements in quality and/or reductions in total cost of care. Creation of VBP payment strategies and model design, such as developing payment model logic, performance metrics and benchmarks, and financial terms, which align with segment goals. Design and contribute to development of provider reporting packages to help providers understand their overall and detailed performance. Partner with finance team to conduct impact analysis and modeling for new VBP models. Collaborate with team members and matrixed teams to operationalize and rollout of new VBP models. Contribute to developing solutions to operational gaps. Monitor VBP model performance KPIs to identify opportunities to enhance model design based on internal and external feedback and performance data. Ability to translate strategy into models that can be piloted and scaled across markets. <

Become a part of our caring community The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Inbound Contacts Representative serves as a primary point of contact for customers, providing support through phone, digital, and written channels. This role handles a variety of customer inquiries, resolves issues, and delivers accurate information while ensuring a positive customer experience. The position performs moderately complex customer service, administrative, and operational support activities, manages semi-routine assignments with minimal guidance, and exercises sound judgment to support quality service and customer satisfaction. As an Inbound Contacts Representative, you will: Respond to customer inquiries by phone, digital, or written channels, including benefits questions, issue resolution, and member education. Accurately document customer interactions, requests, concerns, and resolutions in applicable systems. Research and resolve customer issues, escalating complex or unresolved matters as appropriate. Apply established policies, procedures, and resources to deliver accurate and timely support. Use critical thinking and sound judgment to address customer needs and recommend solutions. Manage workload effectively, prioritize tasks, and meet quality and service expectations. Work independently within established guidelines while supporting customer satisfaction and business objectives. Use your skills to make an impact Required Qualifications 3

Become a part of our caring community The Medical Assistant 2 is the first point of contact for patient care. Responsible for administrative responsibilities in addition to patient care. The Medical Assistant 2 performs varied activities and moderately complex administrative, operational, and customer support assignments. Typically work on semi-routine assignments. The Medical Assistant 2 performs clinical duties such as discussing symptoms, obtaining vital signs, medication/vaccine administration, phlebotomy, collecting specimens, performing diagnostic screening tests, sterilizing/cleaning equipment, maintaining examination rooms, and documenting information into the electronic medical records system. Collaborate with Physicians and Advanced Practice Providers. Deliver direct patient care dependent on what active certification allows. Decisions typically focus on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards, but has latitude over prioritization/timing, and works under minimal direction. Follow standard procedures that allow opportunity for interpretation/deviation or independent discretion. Use your skills to make an impact Required Successful completion of MA school/training program or a Certified/Registered Medical Assistant or 5&#43; years of experience and approval from Provider High school diploma or equivalent CPR Certified This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB Bilingual proficiency in English and Spanish - must pass proficiency exam prior to foreign language communication Preferred Certified o

Become a part of our caring community The Legal Operations Professional collects, organizes, and analyzes law department data, including matter management metrics, outside counsel spend, and operational benchmarks. Your work assignments are often straightforward and of moderate complexity. Job Responsibilities: Help with the administration and maintenance of legal technology platforms such as e-billing, matter management, and knowledge management systems Assist with vendor management coordination, including tracking outside counsel performance, processing invoices, and maintaining vendor records Help prepare reports, dashboards, and presentations on law department metrics, spend trends, and benchmarking data to inform leadership decision-making Conduct financial analysis of law department spend data, including reviewing and evaluating law firm and legal service provider pricing structures Helps create financial models to analyze law firm alternative fee arrangements (AFAs), prompt pay discounts, volume discounts, and other fee structures to identify cost savings and optimize outside counsel spend Support the preparation of law firm and legal service provider pricing reviews, including rate benchmarking, fee arrangement comparisons, and value assessments to inform negotiation strategies Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Use your skills to make an impact Required Qualifications Bachelor's degree 1&#43; years experience working in legal operations, legal support, knowledge management, or a related professional services environment Experience collecting, organizing, and analyzing data to support operational reporting and decision-making

NVIDIA’s EDA Infrastructure organization builds and operates the systems that support chip development. We are looking for an engineering manager to lead the team responsible for operational processes and platforms across incident management, maintenance, on-call, issue management, and customer-serving readiness. You will own the roadmap and delivery, from defining how teams work to building the tools they use. You will partner with infrastructure and service owners to improve reliability, reduce manual work, and ensure services are ready to support customers. Your team will use automation, AI, and lessons from operational events to drive improvements. What you’ll be doing: Lead a team and own the roadmap for operational processes and platforms, from requirements and delivery through adoption and results. Set technical direction, prioritize work, and guide execution across engineering and operational disciplines. Partner with infrastructure, product, and security teams to establish consistent practices for incident response, maintenance, on-call, issue management, and customer-serving readiness. Hire and develop engineers and technical leads, building a team with clear ownership and accountability. Align priorities across teams, communicate progress and risks, and provide technical leadership during major incidents. What we need to see: <span style="co

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We’re hiring a Staff Machine Learning Engineer to help drive the future of merchant presence and shopping experiences on Pinterest. This role sits on the Merchant team and focuses on building AI/ML systems (including LLMs) that identify, understand, and surface relevant, high-quality merchants across segments—so Pinners can discover new brands with greater confidence and consideration, and merchants can reach new, diverse audiences. In this role, you’ll lead LLM-first, evaluation-driven initiatives—near-term focused on agentic workflows, measurement, and operational rigor that strengthen Merchant Integrity and Business Integrity. Longer term, you’ll help advance core relevance capabilities such as merchant/brand affinity modeling and related signals that improve shopping discovery across Pinterest. You’ll partner closely with Product Managers, E