Operations Tooling Manager Jobs

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Contribute to team strategy, roadmap, tooling, process, and culture. Scope, design, implement, and deploy robust solutions, making appropriate tradeoffs between reliability, throughput, latency, resiliency, engineering velocity and cost. Innovate, design and implement software solutions that contribute towards improvement in infrastructure resiliency, reliability, efficiency and management at scale. Uphold our high engineering standards and improve our codebase and processes. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a related field, plus 5 years of progressive, post-baccalaureate experience in Software development. Must also have 5 years of experience in each of the following: Developing, maintaining and debugging distributed systems built with open source tools; Building infrastructure as a product centered around users’ needs; Scaling distributed systems; Breaking down large complex systems; Identifying shortcomings and optimization opportunities to make data driven cost performance tradeoffs to influence design decisions; Building and operating infrastructure and tools that empower developers; Working in a development team in AWS, Azure, OCI or GCP; and Programming languages: Ruby, Go, Python, or Java. Salary: $206,086.00 - $285,600.00/yr This salary range represents the base salary range for the role

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Develop scalable computer systems that manage a large volume of information and use them to fulfill business goals for Stripe and its partners. Design, implement and deploy adaptable rules systems that use this information to output internal assessments, perform scoring, and derive automated actions for mitigating financial risk and increase the efficiency of Stripe’s global risk mitigation program. Design and build tools that ingest and process signals from various sources to make them more accessible for our partner teams. Participate in all parts of the software development workflow and see the projects through to completion, including their large-scale deployment. Improve engineering standards, tooling, and processes. Debug production issues across services and multiple levels of the stack. Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams. Who you are Minimum requirements Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, or a related field plus 4 years of experience in Software Development or a related occupation. Employer is willing to accept a 3 or 4 year US or foreign degree. Must also have 4 years of experience in each of the following: Building software solutions in Python, Ruby, Objective C, C++, or similar; Designing, building, and maintaining scalable systems; Translating business needs

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Develop and manage platforms and solutions to minimize financial and regulatory risk while maintaining excellent user experience; Transform business challenges into scalable and effective engineering solutions; Partner with diverse stakeholders, including engineering, product, policy, legal, operations, and data science teams; Diagnose and resolve production issues across various services and throughout the tech stack; Enhance engineering standards, improve tooling, and optimize processes; Proactively identify, analyze, and swiftly mitigate emerging risk patterns. Who you are Minimum requirements Bachelor's degree or foreign equivalent in Computer Science or related followed by 2 years of Software Engineering experience. Position also requires the following: 2 years of experience developing software solutions using Python, Java or Ruby; 2 years of experience designing, developing, and maintaining scalable systems; 2 years of experience translating business requirements into tangible software requirements and system designs; 2 years of experience identifying and resolving production issues that span multiple services and stack layers; and 2 years of experience performing data-driven investigations and analysis to inform decision-making using SQL and visualization software. Salary: $156,800 – 235,200/yr This salary range represents the base salary range for the role and any sales commiss

eClinical Solutions is a global leader in clinical data intelligence, delivering the elluminate® Clinical Data Cloud® — an AI-powered platform driving agentic data review, SDTM automation, and RBQM for 18 of the top 50 pharmaceutical companies worldwide. As part of our eNOVA AI-First transformation, we are embedding AI across every pillar of clinical development and enterprise operations — compressing cycle times, improving data quality, and redefining how work gets done. As we scale our AI capabilities, we are building a high-impact, hands-on AI engineering function focused on delivering real, production-grade automation across the enterprise. You will make an impact: The Principal AI Engineer – Automation & AI is a hands-on technical leader responsible for designing, building, and deploying AI-powered automation solutions across eClinical Solutions. This role is builder-first (70–80% hands-on development) and operates within a small, high-output team (2–4 engineers). You will work directly with the CTAO and business leaders to identify high-value use cases and rapidly translate them into working AI systems in production. This is not a program management or oversight role. You are expected to build, ship, and iterate continuously, leveraging modern AI tooling and agentic frameworks to deliver measurable impact. Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. Your day to day: Building & Shipping AI Systems Design and deploy agentic AI workflows and automation solutions across enterprise functions including R&D, Engineering, Professional Services, IT, Finance, Sales, and Marketing Build production-grade systems such as: Multi-agent workflows RAG-based applications Document intelligence and summarization pipelines Workflow and process automation solutions Use modern AI tools and frameworks including: Codex, Claude Code, Gemini, NotebookLM LangChain, LangGraph, LlamaIndex (or equivalent

About the Role MongoDB is looking for a Senior InfoSec Analyst to join our Computer Security Incident Response Team. You will detect, investigate, and respond to security events across our corporate and cloud environments. You'll act as a technical lead on incidents, mentor analysts, and work with Engineering, IT, Legal, and Privacy teams to reduce risk. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. What You'll Do Lead investigations from triage through containment, scoping, remediation, and postmortem for security events Analyze logs, endpoint telemetry, and cloud and SaaS audit data to distinguish true positives from false positives and reconstruct attacker or user activity timelines Investigate credential and secret exposure, endpoint detections, phishing, data exposure, and policy violations such as unauthorized tool or AI usage Automate repetitive response work using scripting and APIs, including enrichment, ticketing, and notification workflows Maintain runbooks, playbooks, and severity and escalation standards Contribute to employee-facing security guidance and awareness Mentor junior analysts and help raise the team's investigative and communication standards What We're Looking For 5+ years in security operations, incident response, detection engineering, or a related field Hands-on experience leading incidents end to end, including clear stakeholder communication during and after an event Strong log analysis skills in a SIEM and fluency with EDR tools Working knowledge of cloud security (AWS, GCP, or Azure), identity and access management, and SaaS security Solid understanding of attacker techniques and frameworks such as MITRE ATT&CK Ability to prioritize and make sound decisions under ambiguity and time pressure Strong written communication, including incident reports and executive-ready summaries Nice to Have Experience integrating LLM or AI tooling into security workflows, or assessing AI-related risk

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a member of the Operations & Strategy team within Customer Operations & Support (COS), you'll own and evolve the systems that power our support organization. This role is ideal for a well-rounded systems admin with deep Zendesk expertise and experience with Decagon, who enjoys working across many tools and can jump in wherever the team needs support. You'll help keep our support systems stable, well-designed, and adaptable, while partnering across teams to implement changes that improve both customer and Specialist experience. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Own and optimize the COS Zendesk environment, including workflows, business rules, automations, routing, permissions, and overall system health Lead improvements to ticket classification, queue design, backlog management, and skills-based routing to help Support scale Administer Decagon and its integration with Zendesk, including handoffs, escalations, and routing of AI-escalated tickets Serve as a hands-on admin across our broader support tooling, including Sprinklr, Gainsight, MaestroQA, Assembled, among others Evaluate and expand agent-facing AI capabilities, including Zendesk Copilot and other agent assist opportunities Own the lifecycle of systems changes, including requirements, design, testing, rollout, communication, and post-launch monitoring Create and maintain documentation across systems, including playbooks, operating pr

About Us: YipitData is the leading market research and analytics firm for the disruptive economy and recently raised up to $475M from The Carlyle Group at a valuation over $1B. We analyze billions of alternative data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments and more. Our on-demand insights team uses proprietary technology to identify, license, clean and analyze the data many of the world’s largest investment funds and corporations depend on. For three years and counting, we have been recognized as one of Inc’s Best Workplaces . We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC, Austin, Miami, Denver, Mountain View, Seattle , Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency. About the Role: This is a fully on-site role based at our New York City headquarters. Employees are expected to work from the NYC office five days per week. We expect East Coast working hours. As Our IT Delivery Engineer, You Will: Design, implement, and maintain the systems and platforms that support the company’s internal IT environment Administer and troubleshoot SaaS platforms and endpoint management systems including Kandji, Google Workspace, Okta, Slack, Zoom, and other core business tools Manage and improve device management and endpoint configuration across the global fleet using MDM platforms Partner with Security and Infrastructure teams to ensure systems meet company security and compliance standards Lead and contribute to IT infrastructure and service delivery improvement projects that increase system reliability and operational efficiency Evaluate and implement new technologies that enhance IT service delivery, system management, and automation Develop automation and tooling to streamline provisioning, configuration management, and operational workfl

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Design, build, and maintain high-scale, distributed systems to work with the company. Work within a team to build the core networking solutions, which include load balancing, mTLS networking, fleet health & observability used by product teams to build and operate microservices supporting the company’s business. Build a great customer experience for internal company teams using Infra and play a key role in enabling the company’s Infra to power all of the company’s products globally and at scale. Scope, design, implement, and deploy robust solutions, making appropriate tradeoffs between reliability, throughput, latency, resiliency, engineering, velocity, and cost. Innovate, design, and implement software solutions that contribute towards improvement and resiliency, reliability, efficiency, and management at scale. Contribute to team strategy, roadmap, tooling, process, and culture. Set clear goals and provide regular feedback on team member performance. Who you are Minimum requirements Must have a Bachelor's Degree or foreign equivalent degree in Computer Science, or a related field, plus five (5) years of post-bachelor's progressive work experience in software engineering. In the alternative, the employer is willing to accept a Master's Degree or foreign equivalent in Computer Science, or a related field, plus three (3) years of experience in Software Engineering. Must a

You will: Source and acquire quality candidates for high volume positions to meet hiring and activation goals Review applications and screen candidates Support candidates throughout the recruiting process Partner with other growth recruiters, ops leads and cross-functional leaders to understand Scale’s business needs, then devise and execute on the recruiting strategy needed to deliver on them. Follow and manage processes that will evolve over time as the company grows. Represent and champion the brand, promoting its value proposition to candidates and driving engagement. Represent Scale at occasional onsite growth recruiting events. Ideally you have: 2+ years of recruiting/sourcing experience in a fast-paced, high-growth environment. Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences Experience sourcing candidates and filling high volume roles Experience acting as the primary candidate liaison, delivering white-glove service through timely updates and personalized support throughout the interview process Nice to have: Previous experience in a start-up. Either experience managing a full-cycle recruiting experience, or a passion and ability to learn to do so. Experience with various tools such as Linkedin Recruiter, Clay, Modernloop, Gem Extreme attention to detail AI builder, AI-forward operator, or strong interest in agentic coding and experimenting with AI tooling The hourly salary range for this position is $40 to $55/hr. This is a remote position with occasional travels required for onsite growth recruiting events. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allow

About the Role We're looking for a Head of Competitive Intelligence to build and lead a world-class competitive intelligence function. This person will transform market signals into strategic advantage by developing the frameworks, analysis, and insights that inform our product strategy, go-to-market approach, and executive decision-making. This is not a research role. It's a highly cross-functional strategy role that sits at the intersection of Product, GTM, Research, and Leadership. You'll establish the systems, operating cadence, and analytical rigor that help the company understand where we win, where we're vulnerable, and how the market is evolving. What You'll Do Build and own the company's competitive intelligence strategy and operating model. Develop and maintain comprehensive competitive assessments, including Harvey Ball analyses, feature matrices, product comparisons, pricing analyses, and market landscape reviews. Create executive-ready competitive insights that influence product strategy, roadmap prioritization, pricing, and investment decisions. Build best-in-class objection handling and competitive messaging for Sales, Marketing, Customer Success, and Partnerships. Monitor competitor product launches, model releases, acquisitions, partnerships, pricing changes, funding, and GTM motions, synthesizing complex information into clear strategic recommendations. Establish repeatable processes and tooling for collecting, validating, and distributing competitive intelligence across the company. Partner closely with Product Management to inform roadmap decisions and identify areas of strategic differentiation. Collaborate with Marketing to sharpen positioning and messaging based on competitive dynamics. Support executive leadership with board-ready competitive analyses and market briefings. Build dashboards and reporting that track competitive movements and emerging industry trends. Develop frameworks that evaluate competitors across capabilities, enterprise r

Who We Are Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future. About the Role Nuro is a technology company at the intersection of AI, robotics, and logistics. The Fleet Technician is a specialized technical role responsible for the diagnostic health, software integration, and hardware integrity of Nuro’s autonomous vehicle fleet. This position requires a hybrid mastery of Linux-based systems, hardware-software abstraction layers, and electromechanical engineering to ensure peak operational performance. About the Work Systems Diagnosis & Analysis: Independently analyze and root-cause complex failures involving the interaction between autonomous software stacks and vehicle hardware. Tooling & Automation Development: Design, develop, and implement hardware and software scripts (Python/Bash) to automate fleet health monitoring and optimize vehicle uptime. Deployment & Validation: Execute and validate critical software retrofits, firmware updates, and hardware modifications, ensuring high-fidelity integration with ADAS systems. Process Engineering: Author and standardize Technical Standard Operating Procedures (SOPs) and documentation for cross-functional use by engineering and operations teams. Technical Program Management: Lead specialized fleet-related workstreams, serving as the technical Subject Matter Expert (SME) when collaborating with Software and Hardware Engineering departments. Incident Management: Lead technical resp

About the Team DoorDash Labs is an independent team within DoorDash. We are working on building autonomous delivery robots from the ground up and other automation solutions as part of DoorDash's core delivery platform. If you have a passion for applying AI and robotics solutions in a service used by millions of people, then we want to talk to you! Please Note: This role is based in San Francisco, CA, and requires being in-person 5 days a week. About the Role We are seeking a master-level Prototype Machinist & Fabrication Specialist to join the Prototype Integration (PI) Team. This is a high-impact role designed for a "maker" with a deep technical pedigree in both traditional and cutting-edge manufacturing. You will be the primary resource for the engineering team, responsible for transforming complex designs into high-precision physical hardware. You are an expert in 5-axis CNC machining, CNC lathes, and manual machining, as well as a power user of a diverse 3D printing fleet. When not machining, you will serve as a Prototype and Integration Technician, helping the team assemble and troubleshoot the robotic platforms you helped create. You’re excited about this opportunity because you will… Operate and program 5-axis CNC machines, CNC lathes, and manual mills/lathes to produce high-tolerance prototype components. Oversee the daily operation, post-processing, and maintenance of 3D printing technologies including FDM, SLS, and SLA platforms. Design and fabricate custom jigs, fixtures, and specialized tooling to support complex assemblies and unique testing requirements. Interpret engineering drawings, blueprints, and CAD models to ensure all builds meet exact specifications. Provide feedback to Mechanical Engineers on Design for Manufacturability (DFM) to optimize part production. Perform preventative maintenance on all shop machinery and shop-specific equipment to ensure zero downtime. Manage inventory for machinist-specific consumables including cutting to

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta Federal, Inc. is seeking a seasoned Classified Systems Architect to join our Technology, Data & Intelligence (TDI) Team. This team is tasked with building and maintaining a robust, compliant, and scalable "High Side" developer platform that empowers our product teams to deliver Okta’s world-class Identity capabilities to the U.S. Government’s most sensitive missions. As part of the TDI Team, this individual will serve as the technical authority for the design, development, and evolution of our development platform for US Classified environments. This position’s mandate is to define the architectural vision for our air-gapped infrastructure, select and validate hardened tooling (e.g., Big Bang, Iron Bank, etc), and bridge the gap between strict DoD compliance requirements and modern DevOps velocity. You will partner closely with stakeholders across TDI, Product Engineering, Vulnerability Management, and Security Compliance to ensure that every component of the system—from the Kubernetes substrate to the application layer—is implemented as planned, secure by design, and optimized for user experience. Strong preference will be given to those with a bias for action and the ability to solve complex "air gap" challenges outside the box. What you’ll be doing Act as the central point for defining and evolving the architecture of Okta Federal’s SIPR/JWICS environments, ensuring alignment with DoD reference designs while tailoring them to Okta’s specific pro

CSQ427R351 At Databricks, we aim to empower our customers to solve the world's most challenging problems using the Data + AI Platform while putting trusted data and AI in the hands of every business user. As a Senior Scale Solution Engineer, you are a technical anchor for our scaled customer motion, advising customers across many stages of their lifecycle: from pre-sales evaluation through onboarding and into production. You independently take on complex engagements and build and improve AI-augmented workflows that enable the whole team to deliver high-quality guidance at scale. The impact you will have: You will ensure customers have an excellent experience by independently owning engagements across their lifecycle. You will be the go-to expert on the Databricks Data + AI Platform, owning technical direction and building reusable AI-augmented workflows. You will work directly with multiple customers concurrently and set the quality bar for the team. What we look for: Excellent communication and interpersonal skills, with the ability to assess customer needs, foster relationships, address objections, and effectively showcase the value of the Databricks platform. Undergraduate degree or higher in Computer Science, Information Systems, or similar relevant experience. 4+ years of experience in a technical role, preferably in the Data, AI, or Cloud field. Deep knowledge of at least one of the following cloud platforms, AWS, Azure, or GCP; familiarity with more than one is a plus. Knowledge of AI-driven development with programming languages like Python or SQL, including building and extending AI-augmented workflows. Understanding of the end-to-end data analytics and data engineering workflow, and their trade-offs. Excellent time management and prioritization skills. Bonus: Experience building AI tooling and automation, consulting or pre-sales, or with agentic solutions. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — in

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, Talent Acquisition runs on its tools. Greenhouse, GoodTime, and BrightHire are where every requisition, interview, and hiring decision actually happens — and no single person owns them end-to-end today. That is this role. As a Principal TA Systems Architect, you will be the technical owner of the TA tech stack: the person who configures it, integrates it, secures it, measures it, and decides where it goes next. You will partner closely with the TA Operations who live in these systems every day, with the broader People Systems and People Analytics teams who own the HRIS and downstream data, and with IT, Security, Legal, and Procurement on access, privacy, and purchasing. You will own the vendor relationships — roadmap conversations, renewals, escalations — and hold our partners to a standard. This is an individual contributor role today with a clear path to building and leading a small team as the function scales. If you want to own a domain, be the deepest expert in the building on it, and eventually hire people to extend it, this is that job. A day in the life (Responsibilities) Own the stack: Serve as system owner and top-tier administrator for Greenhouse, GoodTime, and BrightHire — configuration, permissions, workflows, approval chains, compliance settings, and release management. Own the integration layer between TA systems and the rest of the People stack: HRIS, background check, assessments, sourcing, and offer tooling, including API-based integrations and middleware. Run intake-to-resolution on system issues: triage, root-cause, fix, and close the loop with whoever reported it. Hold the change management discipline the stack needs — sandbox testing, documented configuration decisions, release notes, and user communications. Partner across the People org