We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relicでは現在、当社の成長を支える中核メンバーとして、テクニカルサクセスマネージャー(Technical Success Manager)を募集しています。SREやソフトウエア開発エンジニア、インフラエンジニアなど複数のエンジニアリングロールの方々と日々ディスカッションをしていたり、統括するCTOやテックリードの方々と技術的なコミュニケーションを行う機会が多い方は大歓迎です。サービス開発/運用を実際に行っているメンバーが多く、現場での経験がすぐに役立つロールのため、社外の接客の経験が浅い場合でもご安心ください。オンボードのためのトレーニングも揃っています。 Technical Success Managerの主な業務は、New Relicの営業、Solutions Consultant、 Technical Support Engineerやマーケティングチームなどと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的にご利用いただくためのご契約後の活用促進や業務改善の支援を行うことです。また、既存のお客様の活用状況を分析し、様々な社員がデータドリブンで動けるた、めの環境整備も行っています。 当社のTechnical Success Managerとして、さまざまな業界やシステムに対する技術的なサポートをすることで、多種の技術やお客様のビジネスニーズ、市場動向を把握することができます。ご契約後のお客様の成長を助けながら信頼関係を築き、お客様の成功とビジネス業績の改善を好循環で回していくというカスタマーサクセスの本質を体現するエキサイティングなキャリアを築くことが可能です。当社には、これまでの活動を通じて培われた豊富な成功実績とノウハウがあります。お客様と密接に関わりながら、共に目標を追求することに情熱をお持ちの方のご応募を、心よりお待ちしております。 What you'll do お客様のオンボーディング、ユーザー環境への適用、そして継続的な利用を確実なものとし、お客様を成功へ導きます。 New Relic の製品とサービスの全ての面で技術的なリーダーシップを発揮します New Relic を利用したリアルタイムパフォーマンスの問題解決をできるようにお客様のトレーニングを支援します お客様の状況を見ながらサービス解約のリスクを特定し、そのリスクを排除するために積極的に取り組みます 他の Technical Support Engineer や Solution Consultant, Sales などと連携してお客様の問題を迅速に解決します お客様の声を拾い、New Relic がより良いサービスを提供するために内部にフィードバックを伝えます 特定の業務ドメインのスペシャリストとして業界固有の課題においてチームメンバーを牽引し、個人およびチームの潜在能力の追求と拡大を促進します。計画的な能力開発を提供し、全員が最高の仕事ができる機会を確保します。 This role requires アプリケーションを業務で設計・開発した経験がある(バックエンド and/or フロントエンド) AWS、Azure、GCPなどのパブリッククラウドサービスを利用したシステム構築を業務で経験したことがある 本番等で稼働するシステムのトラブルシュートを業務でしたことがあり、問題検知から恒久対応までのトラブル管理全般を行ったことがある 顧客または社内の他部門のステークホルダーに対して提案・折
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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a GTM AI Engineer, you will contribute to our "Revenue Velocity" engine. You won't just be managing tools; you will identify operational friction and help build the AI-powered infrastructure that allows our Sales (SLG), Expansion, and PLG teams to focus on high-value selling. You will help build and maintain the stack that converts product signals into automated sales actions. What you'll do Systems & Automations: Assist in building and maintaining the systems that power our opportunity management, sales handoffs, forecasting, and post-sales workflows. Process Optimization: Spot gaps, solve edge cases, and ensure the funnel, from first meeting to renewal, runs smoothly and intelligently. AI-Native Automation: Deploy automations that surface "next-best actions," trigger timely follow-ups, and improve deal velocity using Clay , Boomi, Claude and Gemini . Data Hygiene & Enrichment: Execute routine data hygiene and enrichment workflows across CRM records, ensuring data accuracy and completeness. Workflow Testing & Monitoring: Test, monitor, and troubleshoot automated GTM workflows to identify edge cases and minimize operational drag. Cross-Functional Collaboration: Work side-by-side with Sales, Accounts, and Marketing teams to translate operational needs into technical solutions. Stack Evolution: Help connect disparate GTM tools into a cohesive stack and continuously improve that stack as we scale. Execution: Turn high-level GTM goals into reliable,
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! New Relic Solutions Consultant II If you have that special mix of DNA that makes an extraordinary Solutions Consultant (SC) – the blend of great business savvy and technical prowess – then we are a match made in heaven! As a key member of our New Relic Solutions Consulting (NRSC) team, you will be responsible for understanding a client’s business challenge and technical environment through deep levels of discovery and engagement. You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the ‘Technical Win’ in accounts by removing all technical objections in the sales cycle through your depth of technology skills and business acumen to provide clear business value. You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This role requires a hands-on solution consultant who can go wide and deep on solution positioning, differentiation and value during sales cycles. What you'll do: You will be the Technical lead for New Relic prospects (new logos) and customers and own the technical strategic direction in the account through an advanced ability to develop, position and provide product-centric and value-centric solutions during sales cycles, while achieving quarterly and annual sales goals for an assi
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity We seek a visionary and transformative Sales Leader to spearhead our North America sales strategy. This role will report directly to the Chief Revenue Officer and presents a unique opportunity to redefine the commercial and public sector landscape in one of our most vibrant and strategic regions. As SVP, Americas Sales, you will be at the forefront of driving substantial revenue growth, establishing strong strategic partnerships with top tier customers, and cultivating a culture of excellence and empowerment within your team. Your responsibilities will encompass leading all facets of the sales organization across the US, Canada, and Latin America. You will focus on revenue and customer growth, recruiting and nurturing a diverse team, and implementing scalable value based sales motions to serve New Relic's clients. The ideal candidate will possess exceptional experience in driving SaaS product adoption and sales growth, particularly within enterprise accounts exceeding 1,000 employees, and a profound understanding of selling cloud based solutions through consumption models. What You'll Do Craft and implement a North America sales strategy that aligns with New Relic’s brand and ambitious revenue objectives. Establish and maintain top-level executive relationships with strategic accounts (including CIO, CTO and other key CXO), driving new opportunities. Consistently exceed regional sales goals quarter over quarter, focusing on increasing consumption among existin
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity Solutions Architects are the trusted advisors to New Relic’s current and prospective customers. As part of the Strategic Solutions Architect (SA) Organization, you will support the observability transformation initiatives of New Relic’s clients. Solutions Architects work collaboratively with New Relic customers across all segments, as well as with Sales, Engineering, Product Management, and Marketing organizations. You will collaborate on strategic engagements that require a high degree of strategic planning, consulting, hands-on technical expertise, and internal cross-departmental collaboration within New Relic. Solutions Architects help shape and execute a strategy to build awareness and drive broad usage of the New Relic platform with customers, becoming their trusted advisor. The ideal candidate should be self-motivated with a proven track record in software/technology sales or consulting. The ability to connect technical solutions with measurable business value is fundamental to a Solutions Architect. Candidates must also demonstrate the ability to think strategically about business, product, and technical problems. You will specialize in leading expansion and observability penetration opportunities by providing thought leadership for solution design, best practice implementation, and technical problem-solving. You will enable the measurement and analysis of the success of New Relic's go-to-market strategy in both the penetration and expansion phas
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is seeking a highly motivated individual to join our IT Support team! This role incorporates Tier 1 and Tier 2 technical support, ranging from password resets to systems administration. In addition to day-to-day work, you will have opportunities to spearhead projects, learn new platforms, and collaborate with cross-functional teams. We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, know how to ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self-driven and passionate about learning. We value a strong team dynamic, and we encourage both independent and collaborative working styles. What you'll do In this role, you will provide front-end and back-end support in our primarily Mac environment. This is a mainly office based role, which means you will work out of our San Francisco office a minimum of three days per week (Mon/Tue/Wed). You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following: Respond to internal support inquiries in person, via Slack, email Configure and setup IT hardware, including laptops, printers, and peripherals Technology enablement service and training Provision, de-provision, user accounts & system access Provide event & meeting support via Google Meet Install, configure, and troubleshoot software packages, includi
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Sales Compensation Analyst New Relic | Job Description About the Role New Relic is looking for a Sales Commission Analyst to work with and report to the Senior Manager, Sales Commission. This position will be part of the Sales Commission team, calculating monthly commissions accurately and timely, working with our Sales Compensation tool Xactly Incent, and serving as the go-to commissions business partner for various sales leaders and their organizations. The successful candidate should be a fast learner with high attention to detail and structured in their approach. They should be able to manage multiple assignments/requests/processes concurrently, prioritizing accordingly, and delivering timely results and collaborate effectively with internal end-users and cross-functional teams to implement simple solutions to complex problems at a high standard. Key Job Responsibilities • Commission & Compensation Management – Ensure timely and accurate calculations and recording of monthly commission payments and SPIFFs for sales incentive employees based on Sales Compensation plan provisions. – Calculate and process monthly commission payments using both a Google Sheets-based commissions model and the Sales Compensation System (Xactly Incent). – Manage Leave of Absence (LOA) processing and SDR team commissions. – Log, track, and resolve incoming Sales Compensation inquiries across shared communication channels, including the team mailbox and dedicated Slack channels, to ensure SLA c
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are seeking a Director of Strategic Sourcing, Procurement and Travel to lead the enterprise-wide Vendor Management Office. This serves as a senior leadership role driving high-impact RFx initiatives, complex commercial negotiations, and supplier performance, while driving transformation, governance, and long-term value creation across the business. You'll provide internal client support, handle interaction between stakeholders and suppliers for strategic sourcing purchase requests, and contract management acting as the liaison to assigned lines of business through the VMO. We need a cross-functional experienced professional with the ability to see and link the pieces of the big picture together across functions to help our business grow and thrive. This role will be responsible for handling vendor relationships, empowered to negotiate strategic contracts, and supporting New Relic spend. The ideal candidate will view vendors from a life cycle perspective with a focus on reduced cost, increased customer happiness, and greater business impact. What you'll do Develop and maintain positive business relationships with suppliers as well as key stakeholders and budget owners and collaborate with internal customer/category groups in a personable, approachable manner Sponsor and lead high-complexity, mission-critical RFx initiatives Lead and support complex commercial negotiations across software, SaaS, cloud, hardware, and professional services Own and s
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Product Manager for Dirac, you will own the product strategy for the platform that holds and serves our customers' data. You'll set the direction for how data is stored, processed at rest, queried, and federated across clouds, regions, and sovereign boundaries, and for how AI changes all of those. This role spans four big areas: Storage : Deciding how we store, tier, retain, and price data at enormous scale, and making sure the economics work for both customers and New Relic. Query : Making Dirac the place customers go to ask questions, using NRQL, SQL, or natural language through AI. You'll own the experience for engineers, analysts, and agents alike. At-rest processing : Moving work to the data instead of the other way around. This covers streaming alerts, continuous aggregation, and roll-ups that make large datasets fast and cheap to use. Federation : Querying data where it lives, whether that's in New Relic, in the customer's own storage, or across regions. This covers New Relic Lens, data sovereignty and residency, and a single view across data the customer owns. The team is customer-led, highly technical, and moves fast. You'll thrive here if you're curious and excitable about hard problems, comfortable with complexity and ambiguity, and like to experiment, including with AI, to find the answer instead of waiting for it. If you want to spend time with customers, go deep with engineers, and shape a platform used by thousands of companies, this is the
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relicはデジタルインテリジェンスのリーディングカンパニーであり、SaaSで提供されるデジタルインテリジェンスプラットフォームを通じてお客様に世界に類を見ない体験を提供しています。当社は、ソフトウェア開発者、ITオペレーション、DevOpsチーム、アプリケーションオーナーがソフトウェアアプリケーションのパフォーマンス、顧客体験、ビジネス成果を向上させるための製品を提供することに力を注いでいます。 キャリアを新たな高みに引き上げたいと考えているソフトウェアセールスのプロフェッショナルや、急成長している会社にて、成長中の製品に携わる仕事をしてみたいとお考えの方、New Relicでは、当社のテクノロジーを推進し、お客様の成功のためにスキルを共有することのできる優秀なセールスのプロフェッショナルを募集しています。SaaSセールスに情熱を持ち、SaaSがどのようにビジネスに影響を与えるかに興味があり、テクノロジーセールスの経験をお持ちの方は、ぜひご応募ください。個人的にもプロフェッショナルとしても成長できる貴重な機会を提供いたします。 What you'll do インバウンドならびに自身で発掘した見込客を適切にフォローし、商談をクローズすること 既存顧客からの新たな商談機会を発掘しアップセルを推進すること 販売プロセスの改善に継続的に取り組むこと その他当社が適宜決定する関連業務を遂行すること This role requires • 直販営業経験5年以上、特に SaaS 営業経験2年以上が望ましい • 顧客、社内に対して積極的な提案ができるチャレンジャーセールススキルがあること。(ルートセールスは対象外) • 新しい業界、新しいテクノロジーへの関心が高い方 • 業界にこだわらず営業活動ができる • 特定数社のアカウントマネージメントより、数十社、複数業界のアカウント担当経験がある • チームセリング、特にプリセールスにおいてエンジニアとのコラボレーションが得意である • 熟考型ではなく走りながら考えることできるハードワーカー • 技術的またはミドルウェアのバックグラウンドがあり、インフラ、ソフトウェアの動向、SaaS販売の動き全般についての基本的な理解をお持ちの方、またSFDCやSlack、PowerPoint、Zoomなどの各種ソフトウェアビジネスツールの使用経験をお持ちの方は歓迎いたします Please note that visa sponsorship is not available for this position. #LI-Hybrid #LI-RT Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences a
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will help our customers succeed while growing their New Relic Investment. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers. You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective. What you'll do Own customer adoption, onboarding, and continued success at your customer base. Forecast customer consumption and document opportunities and successes. Lead all aspects of the adoption, optimization, and integration of New Relic within your customers. Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals Be your customer’s voice with product and engineering. Maintain a deep understanding of the customer’s business
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Responsible for selling to all stakeholders within new accounts and crafting strategies to win new logos. Collaborate with all New Relic sales support resources (e.g., executives, demand generation, solution consulting) to support prospect interests. Understand how to position New Relic to beat the competition. What you'll do: Driving Account Acquisition – Own territory and cultivate relationships with all pertinent stakeholders within target accounts to maximize sales into new accounts with the objective of being part of the customers’ long-term business solution. Identify customer needs and then configuring an appropriate offering from our portfolio to meet those needs. Expanding Top of Funnel – Complement centralized marketing campaigns with own prospecting, develop relationships and alignment at multiple levels – C level executive sponsors, influencers, and day-to-day users. Establish positive relationships that drive interest. Driving Sales Execution – Use New Relic’s sales process to close large-scale, multi-year subscription-based deals. Prepare accurate forecasts, building a pipeline to cover bookings target, documenting activities in Salesforce, and performing other tasks necessary to drive revenue and communicate activities to sales management. Selling with Customer Focus – Diagnose each account’s business plan and existing technology stack. Review public information (e.g., new FDA approvals executive appointments, press releases) for the
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Data, Identity, & API Platform group at New Relic builds the foundation for all of our products: data ingest, storage, and query. As an engineer working on NRDB, you’ll be contributing directly to the proprietary telemetry database technology at the core of our business. We own our software from top to bottom and are directly responsible for its quality and reliability. Each member of the team shares our pager rotation and will occasionally be on-call to respond to system failures; so we prioritize work that keeps the lights on and the pager quiet, in addition to the work that powers all of our new products and streams of data. If the idea of working on systems that process millions of messages per second and handle petabytes of data excites you, then you may be an excellent fit! What you'll do Own the New Relic query gateway stack Proactively participate in cross-functional committees to move the query gateway forward, ranging from collaborations with AI, Visualizations, and Data Processing teams. Build and maintain scalable distributed Java services and Petabyte-scale Infrastructure. Investigate and resolve critical performance, availability, and resiliency issues and risks in a multi-region, multi-cloud, multi-tenant distributed database. Working in an agile environment with a DevOps approach — the team builds and maintains their own software, including taking turns with being on-call. This role requires 3+ years of experience in collaborativ
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are looking for a Senior Account Executive - Enterprise - GCC , to join our extraordinary Sales team and help us drive the market amongst our growing customer base. Right now, companies across every size and vertical are focused on improving uptime & performance to ensure a phenomenal customer experience, gaining greater scale and efficiency through projects like AI adoption, multi-cloud ecosystem, accelerating time to market through digital channels , and speed and agility by embracing DevOps practices. With the massive market opportunity in front of us, there isn’t a more exciting time to join New Relic. Responsible for selling to all stakeholders within new accounts and crafting strategies to win new logos. Collaborate with all New Relic sales support resources (e.g., executives, demand generation, solution consulting) to support prospect interests. Understand how to position New Relic to beat the competition. What you'll do Expanding Top of Funnel – Complement centralized marketing campaigns with own prospecting, develop relationships and alignment at multiple levels – C level executive sponsors, influencers, and day-to-day users. Establish positive relationships that drive interest. Driving Account Acquisition – Own territory and cultivate relationships with all pertinent stakeholders within target accounts to maximize sales into new accounts with the objective of being part of the customers’ long-term business solution.
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! We are looking for a highly analytical and technically proficient QA Engineer to take ownership of our Opportunity-to-Cash (O2C) and Enterprise Billing testing. In this role, you will act as a quality gatekeeper for the financial systems that drive our business. You will join the BOBA Frameworks QA team — a small, high-ownership team embedded in the Finance engineering organization — where quality directly impacts revenue accuracy and customer trust. You will not just be executing test cases; you will be mapping out complex data flows that span across Salesforce CPQ, our middleware, our Billing Platform, our payment gateways (Braintree), and our NetSuite ERP. If you are a critical thinker who understands the financial domino effect of a failed sync, loves unraveling usage-based billing logic, and thrives in cross-functional collaboration, we want you on our team. What You Will Do (Key Responsibilities) End-to-End Pipeline Ownership: Execute comprehensive test strategies for our entire Opportunity-to-Cash lifecycle. Trace data payloads from the moment an order is created in Salesforce CPQ to the moment the final journal entry hits NetSuite. Complex Billing Lifecycle Validation: Take ownership of testing our Enterprise Billing Platform. Rigorously validate invoice generation, taxation (Avalara), proration, discounts, credits, tiered and usage-based pricing models, credit memo issuances, and dunning (collections) workflows. Test Plan & Coverage Ownership: Ow
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