Principal Customer Validation Engineer Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re looking for an analytical, curious, and impact-driven Principal Sales Operations & Strategy Manager to join our Revenue Operations team. Our departmental mission is to serve as the critical bridge between Product and Sales, ensuring the effective, high-velocity commercial launch of our strategic AI products. This leader will operate as the primary strategic integrator across Product, Engineering, and GTM teams, directly owning the commercial success of our most ambitious new AI products in market. You will be responsible for moving us from fragmented Product / GTM planning to a unified, predictable launch machine, defining the 'Sales Ready' gate, embedding GTM strategy early in the product lifecycle, and translating engineering velocity into comm

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: You’ll lead the team responsible for Vercel’s CDN, proxy, and edge caching systems—the core infrastructure that powers performance, reliability, and cost efficiency for every customer request at Vercel. Your mandate is twofold: Operate critical systems exceptionally (latency, reliability, COGS), and align the team to product and business goals, translating strategy into a clear roadmap You will set direction, grow people, and create the conditions for high trust, high autonomy, and high output—balancing technical depth with strong people leadership. This is a manager role, not a principal IC role. You’ll code when it’s the highest leverage (e.g., prototypes/unblocking), but your default is delegation, coaching, and alignment. About You: 8+ years building and operating large-scale distributed systems 3+ years managing engineers (managing managers is a plus) Demonstrated success leading CDN/proxy/caching/edge or similar high-throughput, low-latency infrastructure Proven ability to translate business goals into technical strategy and drive cross-org alignment Track record establishing trust, psychological safety, and clear expectations; skilled at timely, candid feedback Strong facilitator in technical conflict—you listen, synthesize, decide, and bring the team with you Competence across HTTP, TLS, caching strategies, load shedding, capacity planning, observability, and cost optimization Bonus If You: Have experience with Go, Lua, or Node at the edge; running high-signal hiring pipelines Collaborating with product/PMM on cus

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role Purpose The Head of Enterprise Fulfilment Accounts is the primary, front-facing operational account leader responsible for managing strategic partnerships with our most prestigious global brand clients. Acting as the executive bridge between tier-one enterprise clients and our fulfilment infrastructure, this role leads operational governance, service delivery, and business requirements planning. The post-holder is dedicated to understanding client commercial objectives, shaping operational solutions, and holding internal warehouse operations accountable to contracted service level agreements (SLAs). The ideal candidate blends high-touch client relationship management with a robust operational command of high-volume fulfilment, eCommerce logistics, and multi-channel distribution. Key Responsibilities Strategic Client Account Management & Operational Governance Executive Client Ownership: Serve as the principal operational interface and trusted advisor for senior client stakeholders, including Supply Chain Directors, Heads of Logistics, and VPs of eCommerce. Governance Framework: Lead the cadence of operational governance, including regular operational syncs, Monthly Performance Reviews, and strategic Quarterly Business Reviews (QBRs). Operational Voice of the Customer: Advocate for client priorities within internal operations, ensuring warehousing and logistics teams understand upcoming commercial initiatives, product roadmaps, and service expectations. Incident Management & Escalation: Se

Position Summary SingleStore engineers build the real-time data platform that enables some of the world's most demanding applications. Our cloud-native database architecture enables high-performance transactional and analytical workloads at scale. As a Senior Software Engineer on the Managed Service (Helios) team, you will build and own release-defining projects at the intersection of distributed systems, cloud infrastructure, networking, and database technology. Helios runs thousands of SingleStore clusters across AWS, Azure, and GCP — autonomously deployed, scaled, secured, and healed on top of Kubernetes — operating at the frontier of multi-cloud, multi-region, multi-tenant, low-latency, always-on systems. You will work across the control plane, the data plane, the operator, networking, storage, and the customer portal, with true end-to-end ownership. Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process. What you’ll do: Lead complex, cross-functional technical initiatives from conception to deployment. Work closely with product managers, designers, customers, and other engineers to ensure we deliver a high-quality experience. Drive the team's engineering standards, championing best practices in system design, code quality, testing, observability, and CI/CD pipelines to ensure we scale reliably. Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient. Mentor and guide more junior team members, coordinate with other stakeholders and contribute to process improvements, raising the technical bar across the team. Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes. Partner cross-functionally with teams including Sales, Marketing, and G&A to support produc

About Cleo Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between. Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain. Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops. The Opportunity As a Senior Implementation Engineer II at Cleo, you are the technical backbone of your TEAM: configuring complex integrations, leading customer status meetings, guiding junior engineers through challenges, and bridging the gap between solution design and hands-on implementation. This is where deep technical execution meets leadership accountability — and where your path to Principal Engineer begins. What You'll Do ▸ Technical Delivery ▸ Lead technical delivery for assigned projects from implementation through Hypercare. ▸ Configure and troubleshoot complex EDI, API, ERP, and B2B integrations. ▸ Build advanced Business Process Sequences (BPS), data mappings, and API workflows. ▸ Implement performance, security, and integration best practices. ▸ Customer & Project Leadership ▸ Act as the primary technical contact throughout project delivery. ▸ Lead customer meetings, workshops, UAT, and technical discussions. ▸ Partner with Project Managers and Solution Architects on planning, scopi

About Cleo Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between. Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain. Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops. The Opportunity As a Senior Implementation Engineer II at Cleo, you are the technical backbone of your TEAM: configuring complex integrations, leading customer status meetings, guiding junior engineers through challenges, and bridging the gap between solution design and hands-on implementation. This is where deep technical execution meets leadership accountability — and where your path to Principal Engineer begins. What You'll Do ▸ Technical Delivery ▸ Lead technical delivery for assigned projects from implementation through Hypercare. ▸ Configure and troubleshoot complex EDI, API, ERP, and B2B integrations. ▸ Build advanced Business Process Sequences (BPS), data mappings, and API workflows. ▸ Implement performance, security, and integration best practices. ▸ Customer & Project Leadership ▸ Act as the primary technical contact throughout project delivery. ▸ Lead customer meetings, workshops, UAT, and technical discussions. ▸ Partner with Project Managers and Solution Architects on planning, scopi

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Essential Responsibilities: Define and continuously evolve the enterprise-wide vision, transformation strategy, and multi-year roadmap for responsible AI adoption and business transformation. Partner with executive leadership to identify strategic opportunities where AI can fundamentally improve operating models, productivity, decision-making, customer outcomes, and enterprise value creation. Serve as the principal advisor to senior executives on AI transformation opportunities, risks, industry trends, governance considerations, and investment priorities. Establish enterprise-wide transformation frameworks, operating models, governance processes, and portfolio management methodologies that guide AI adoption across all business functions. Oversee the enterprise AI transformation portfolio, ensuring prioritization and investment decisions align with corporate strategy, expected value, organizational readiness, and risk tolerance. Sponsor and guide the most complex, high-impact, and strategically significant AI transformation initiatives across the organization. Establish standardized approaches for business case evaluation, value realization measurement, prioritization, scalability assessment, and benefits tracking. Establish and continuously enhance enterprise policies, governance structures, standards, and accountability frameworks for responsible AI adoption. Lead executive and enterp

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Job Purpose: The Commercial Territory Account Manager is responsible for driving sales growth and customer engagement within assigned territory. This role is focused on identifying new business opportunities, nurturing existing customer relationships, and driving revenue growth. Organisation Structure: Who this role reports to: Senior Director, Sales Principal Accountabilities: Manage a defined book of customers across the full sales lifecycle. Develop and execute a territory sales plan to meet or exceed revenue targets. Master MEDDPICC and Command of the Message on all opportunities. Conduct virtual meetings, product demos, and follow-ups with prospects and existing customers with in-person meetings required depending on the region. Qualify inbound and outbound leads and progress opportunities through the sales funnel. Maintain accurate records of all sales activities and customer interactions in salesforce. Collaborate with the marketing, product, and customer success teams to ensure customer satisfaction and long-term value. Stay current on industry trends, product updates and competitive lan

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Due to rapid growth and increased demand for our Privacy, Security, Data Governance, GRC, Third-Party Risk, Ethics and Compliance, and ESG platform, OneTrust is seeking a Senior UX Designer to join the User Experience Design team within our dynamic Research and Development team. This team continually improves the usability, design, and overall experience of OneTrust offerings, including web applications and other products and services. It is an excellent opportunity to improve the experience of an exceptionally wide range of users around the world. Your Mission The Senior UX Designer will work under the oversight of a Principal UX Designer and assist with all the UX responsibilities below: Design: Create deliverables for the entire design process, including information architecture, interface design, interaction design, and low and high-fidelity prototypes. Standards: Identify, define and promote UX best practices, including templates UX Metrics: Identify, collect, and analyze data to inform user experience decisions, including web metrics, customer sup

We’re looking for an Account Intelligence & Outbound Specialist to help us create meaningful outbound engagement and pipeline opportunities across priority global strategic accounts. You’ll use Talkwalker insights, market signals, account research and hands-on outbound to build commercially relevant, account specific-outbound that creates movement in the accounts that matter most by identifying the right people, moments and messages to activate complex enterprise accounts working alongside two Global Strategic Account Managers. You will be reporting to the Director, Outbound Strategy. Please note that the role may include 10% of travel to events; other Hootsuite offices, etc. WHAT YOU’LL DO: Conduct deep research across priority global strategic accounts to understand their business context, market environment, brand activity, audience sentiment, competitive landscape and relevant commercial signals. Leverage Talkwalker insights, social listening, news, campaign activity, reputation signals and account history to identify timely and relevant reasons to engage prospective customers. Identify and map complex buying groups, decision-makers, influencers and stakeholders across global strategic accounts, including marketing, communications, social media, insights, customer care, digital, analytics, procurement, legal, security, Data Privacy, regional teams and executive leadership. Design and execute insight-led, account-specific outbound strategies across email, phone, LinkedIn and other relevant channels, using commercial relevance rather than generic product messaging. Develop high-value account intelligence assets including signal summaries, one-page account memos, Talkwalker insight snapshots, competitor views, pre-mortems, executive questions and buying-group maps to support strategic account activation. Act as a strategic partner to Global Strategic & Principal Account Executives by jointly prioritizing accounts, align on account strategy, and deter

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Vice President, SE - Majors to lead the Solution Engineering organization that partners with our Majors accounts, some of the largest and most strategic enterprises in our portfolio. This leader owns the technical win across the Majors segment, building and scaling a world-class SE team that turns complex data and AI challenges into measurable customer outcomes on the Snowflake AI Data Cloud. It is a chance to shape how our most important customers adopt agentic and generative AI, and to influence product direction at the highest levels of the company. AS A VICE PRESIDENT, SE - MAJORS AT SNOWFLAKE, YOU WILL: Lead, hire, and develop a multi-layer Solution Engineering organization supporting Majors accounts, including SE directors, managers, and principal-level individual contributors Own the technical strategy for the Majors segment, aligning SE resources to revenue goals in close partnership with Sales leadership on the largest enterprise opportunities Set the vision for how Majors custome

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Identity & Access management (IAM) team’s charter is to enable our customers to confidently bring their most sensitive data and workloads to Snowflake. We provides the authentication and authorization capabilities for customers to secure their Snowflake accounts. We are heavily focused on critical AI adoption and security capabilities like Snowflake Intelligence access control, MCP server and clients, Agent identity, Admin guardrails for agents etc. Our feature set includes capabilities like user management, secret-less authentication for both human and service users, SSO integration with numerous IdPs, MFA, OAuth and OIDC support for 3P applications, and RBAC for granular access control. Our systems are critical to customer trust and maintaining Snowflake’s security, reliability and performance. The team culture is very collaborative with ample opportunities for growth and mentorship from Principal engineers. AS A SENIOR SOFTWARE ENGINEER - IDENTITY & ACCESS MANAGEMENT, YOU WILL: Design and implement critical AI security capabilities for controlled, audited, restricted agent workflows, both inbound and outbound. Design and implement features that provide critical identity and access management capabilities, including integration with the next generation identit

Senior Product Manager, Identity Resilience Location: Bangalore About the Team The Identity Resilience team is Rubrik's fastest-growing business line, laser-focused on solving the most critical identity security challenges facing enterprises today. We operate as an entrepreneurial, "0-to-1" portfolio within Rubrik. As a product organization, we empower PMs to be central leaders who own the entire lifecycle - from board-level strategic vision to deep technical execution. On this team, you won’t just manage a backlog; you will be in the room with Fortune 500 CISOs, guiding engineering through complex architectural trade-offs, and architecting the macro go-to-market strategy. About the Role As a Senior Product Manager for Identity Resilience , you will be the strategic anchor and execution engine for Rubrik's Identity Protection portfolio. You will define how enterprises secure, audit, and rapidly recover their crown-jewel identity infrastructure (e.g., Active Directory, Entra ID, Okta, Ping, etc). This is a high-visibility, high-leverage role. You will partner deeply with Engineering, Design, and Go-To-Market (GTM) leadership to transform a rapidly evolving domain into a market-leading, multi-million dollar business line. Key Responsibilities Product Strategy & Vision: Own and evolve the multi-year product roadmap for enterprise identity protection, aligning technical capability with Rubrik's broader data security platform. 0-to-1 Execution: Lead the definition, design, and launch of next-generation features for workforce and customer identity platforms, driving products from early discovery to mainstream market adoption. Technical Leadership: Partner with Principal Engineers and Architects to navigate complex technical trade-offs in scale, security, and cloud/on-prem hybrid topologies. Customer & Market Discovery: Act as a trusted advisor to enterprise CISOs and IT executives, distilling complex customer pain points, compliance frameworks, and active threat v

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Role Overview SonicWall is seeking a Distinguished Engineer to define and drive the long-term technical vision, architecture, and evolution of its Secure Private Access (SPA) platform and Zero Trust access technologies. This role serves as the highest level of individual contributor leadership, influencing architecture, engineering strategy, and innovation across multiple product and engineering organizations. The role builds upon SonicWall's current cloud-native SSE, ZTNA, and secure access initiatives. Key Responsibilities Define and drive the long-term technical vision and architecture strategy for SonicWall's Secure Private Access (SPA) platform and Zero Trust access technologies. Lead the design and evolution of highly scalable, secure, resilient, cloud-native distributed systems. Influence technical direction, architectural decisions, and engineering standards across multiple product and engineering organizations. Provide technical leadership during critical production incidents, customer escalations, and security events, driving root cause analysis and long-term architectural improvements. Serve as a trusted technical advisor to engineering and executive leadership. Mentor Principal Engineers and cultivate tech

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the role The App Runtime team is building a platform that lets every Snowflake user go from an idea to a live, deployed web application (Node.js first) in minutes. We own the end-to-end experience of building and running apps, from Cortex AI-assisted development to deployment in a secure, scalable infrastructure. Apps built on the platform inherit Snowflake's security, governance, lineage, and access controls by default. See Deploy Faster with Snowflake Apps . As a Staff/Principal Engineer, you will shape the product and its architecture. It’s a high leverage role - you will lead a team to scale and harden an early-stage, public-preview product. Your decisions will have a long-lasting impact on the future of Snowflake as an app platform. This role requires a unique combination of deep hands-on expertise in scalability, performance and security, great product instincts, customer obsession and the organizational influence to drive cross-team programs. Responsibilities Own the roadmap and technical decisions to evolve the public-preview platform into a production-grade one, adding features like horizontal scaling, cost efficiency via suspend/resume, support for stacks beyond Node.js, and stronger access and data-governance controls Stay deeply hands-on by authoring specs