Principal Product Acceleration Specialist Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy. About the Role Join Decagon as a Governance, Risk, and Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll direct

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll be embedded in the revenue org—the finance partner our CRO and CCO rely on for sales capacity, commissions, and go-to-market strategy. In this role, you will Own sales capacity modeling end-to-end — headcount planning, ramp assumptions, quota-setting, and territory design — partnering with Pre-Sales, Post-Sales, and RevOps to translate revenue targets into a credible plan Drive the quarterly and annual planning cycle for the GTM org Design, own, and administer the GTM incentive and commission framework, including plan design, payout calculations, and ongoing governance Serve as the embedded finance partner to the CRO and CCO — i

**English version below** Doit être local à Montréal Vous souhaitez travailler dans le domaine de la technologie au sein d'une banque d'investissement? Nous recherchons une personne souhaitant rejoindre une équipe dynamique en tant que Développeur Go pour l’un de nos clients. Ce poste est idéal pour un ingénieur backend qui apprécie de travailler à la fois sur le développement logiciel et les opérations. Vous jouerez un rôle clé dans le développement de services backend évolutifs, la conception et la maintenance d’API, ainsi que le soutien aux initiatives d’infrastructure cloud native. Dans le cadre d’une initiative stratégique visant à renforcer la résilience des plateformes, vous contribuerez à la fiabilité et à l’évolutivité des systèmes backend essentiels tout en favorisant l’automatisation et l’excellence opérationnelle. À propos de mtrois : Depuis 2010, mtrois aide ses clients à résoudre leurs défis commerciaux et technologiques. Nous sommes une société de conseil en technologie et en affaires avec une main-d'œuvre mondiale qui réalise des projets commerciaux et informatiques significatifs dans certaines des plus grandes organisations de services financiers du monde. Services principaux Consulting et Conseil Services gérés Programme de diplômés Alumni Programme Alumni Pro Nous avons une présence mondiale et sommes experts dans la fourniture d'une qualité exceptionnelle à notre base de clients, offrant des services de conseil dans les domaines du risque, de la réglementation et de la conformité ; Produits des fournisseurs ; Support d'application ; Développement d'application ; Cyber et sécurité de l'information ; Science des données et DevOps. Notre programme Expert offre aux professionnels expérimentés l'accès à des rôles de premier plan dans la technologie, la finance, l'aviation et l'assurance. Rejoignez-nous pour travailler sur des projets technologiques révolutionnaires, des plateformes de trading internationales aux applications critiques pour les pr

**English version below** Doit être local à Montréal Vous souhaitez travailler dans le domaine de la technologie au sein d'une banque d'investissement? Nous recherchons une personne pour rejoindre une équipe dynamique en tant qu’ Ingénieur(e) Data pour l’un de nos clients. Ce poste est destiné à un rôle d’ingénierie des données au sein de l’équipe MongoDB et Kafka . Nous sommes un groupe hautement technique qui réalise simultanément divers projets pour plusieurs secteurs d’activité. Les responsables métier et les experts sont répartis à l’échelle mondiale, ce qui rend de solides compétences en communication essentielles pour ce poste. Le ou la candidat(e) travaillera en étroite collaboration avec nos partenaires informatiques afin d’analyser les besoins métier et de mettre en œuvre les solutions répondant à ces exigences. À propos de mtrois : Depuis 2010, mtrois aide ses clients à résoudre leurs défis commerciaux et technologiques. Nous sommes une société de conseil en technologie et en affaires avec une main-d'œuvre mondiale qui réalise des projets commerciaux et informatiques significatifs dans certaines des plus grandes organisations de services financiers du monde. Services principaux Consulting et Conseil Services gérés Programme de diplômés Alumni Programme Alumni Pro Nous avons une présence mondiale et sommes experts dans la fourniture d'une qualité exceptionnelle à notre base de clients, offrant des services de conseil dans les domaines du risque, de la réglementation et de la conformité ; Produits des fournisseurs ; Support d'application ; Développement d'application ; Cyber et sécurité de l'information ; Science des données et DevOps. Notre programme Expert offre aux professionnels expérimentés l'accès à des rôles de premier plan dans la technologie, la finance, l'aviation et l'assurance. Rejoignez-nous pour travailler sur des projets technologiques révolutionnaires, des plateformes de trading internationales aux applications critiques pou

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done. In this role, you will Operations & systems: own important day-to-day processes across GTM functions, including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, operationalizing territories and more Data & analytics: monitor our CRM, records and dashboards and own various reporting for GTM leadership. Create, manipulate and analyze reports to derive data-driven insights Data quality & integrity: own the data quality of our internal systems by running regular audits and working with the team to drive long-term improvements Documentation and project management: create

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done. About the Role Decagon is looking for its first GTM Analytics Engineer to build the data infrastructure that our entire go-to-market organization runs on. You'll own turning that raw, messy data into clean, well-modeled tables that the rest of RevOps, sales leadership, and the exec team can actually build on. This is a true 0-to-1 role with support from the broader RevOps & GTM team: you'll design lots of data structures and modeling layers from the ground up, set the standards for how GTM data gets structured, and become the trusted person to answer "where does this number actually come from." In this role, you will Design and build the

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our Austin office. The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better. Your background looks something like this Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target. Trained in MEDDPICC sales methodology or similar value selling framework. Hire, tra

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our San Francisco office. You'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth. This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions. In this role, you will Serve as the on-site IT support engineer for our San Francisco office — resolving hardware, account, and access issues for employees in person and through the ticket queue Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion,

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We're looking for a Performance Marketing Manager to scale Decagon's paid social programs internationally, with an initial focus on EMEA. This role owns paid social spend end-to-end—LinkedIn, Meta, Reddit, emerging platforms—and is responsible for standing up and scaling an EMEA motion. You'll partner closely with EMEA sales leadership to make sure spend allocation tracks where the deals actually are, not just where measurement is easiest. This is a channel-owner role for someone who's spiked in paid social specifically and has managed large budgets where efficiency and allocation decisions really matter. While paid social is the core of the role, you'll also flex into adjacent demand gen work—ABM, landing pages, email—as EMEA-specific needs come up. In this role, you will Own paid social end-to-end: Run LinkedIn, Meta, X, and emerging platforms from creative brief through launch, optimization, and reporting. You're accountable for efficiency and output across the full paid social bu

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We’re looking for a proactive and highly organized Executive Assistant to support several leaders on the executive team. This is a fast-paced, high-impact role where you’ll manage complex calendars, coordinate travel, plan events, act as a liaison for internal teams, and provide personal assistance as needed. We need a sharp, dependable partner who can anticipate needs, maintain alignment on what matters most, and ensure information flows seamlessly across the organization. In this role, you will Manage complex calendars, prioritize meetings across competing requests, and keep schedules running smoothly Handle travel and event logistics end-to-end, including last-minute changes and plans Act as a central point of contact, keeping communication moving and organized Support preparation for meetings, take notes, and track follow-ups and action items Support personal logistics and requests Help support team culture through onboarding, events, and day-to-day coordination Track and manage

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale. About the Role As a Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the a

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance. We’re creating an Agent Deployment Engineering Org : a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As an Agent Deployment Engineer, you will be responsi

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance. We’re creating an Agent Deployment Engineering Org : a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As an Agent Deployment Engineer, you will be responsi

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance. We’re creating an Agent Deployment Engineering Org : a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As an Agent Deployment Engineer, you will be responsi

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance. We’re creating an Agent Deployment Engineering Org : a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As an Agent Deployment Engineer, you will be responsi