Principal Staff Process Integration Engineer Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team This role rolls up into the AI Transformation team, within the broader Finance Org today — though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, Sales, to partner and develop solutions in a meaningful way. We execute and deliver at extremely fast velocity. About the Role Decagon is growing fast — we're looking for a Business Systems Manager to own the implementation, deployment, and maintenance of our ERP, and to drive ownership across our broader systems landscape — Ramp, Navan, TeamOhana, Aleph, and more. This isn't a role about evaluating tools and writing decks. You'll be hands-on, driving the full SDLC across all of these systems while partnering closely with every relevant business stakeholder. You navigate and thrive in ambiguous environments, constantly iterating to get to best-in-class. You move with u

Sobre Nós Na Design Bridge and Partners acreditamos que o design é o meio mais poderoso de promover mudanças positivas. Qualquer que seja o negócio. Qualquer que seja o desafio. Porque o design responde às grandes questões. Remodelar a forma como as organizações se comportam e como as pessoas vivenciam o mundo. Portanto, estamos redefinindo o que é design e o que o design pode fazer pelas marcas, empresas, pessoas e pelo planeta. Vemos o design como o fio que unifica a marca em termos de estratégia, identidade, experiência e tutela. Com 850 pessoas em 12 países, nossos clientes incluem NASA Artemis, Unilever, Coca-Cola, Microsoft, Diageo, Mastercard, Intel, Mondelez, Tencent, HSBC, Colgate, Reckitt, Fortnum & Mason e a BBC. Sobre a vaga Estamos procurando um(a) Diretor(a) de Arte com experiência em social. Essa pessoa será responsável por transformar conceitos e objetivos de negócio em conteúdos relevantes, consistentes e impactantes para diferentes plataformas e formatos. Principais Responsabilidades Desenvolver conceitos criativos e direções visuais para campanhas, conteúdos institucionais e pautas de social media. Criar peças estáticas e animadas para formatos como feed, stories, reels e demais canais digitais. Criar key visuals, apresentações, desdobramentos e materiais de apoio para comunicação digital. Desenvolver motion graphics e animações para stories, reels e outros formatos de vídeo curto. Utilizar ferramentas de inteligência artificial generativa para criação, exploração e tratamento de imagens. Trabalhar em parceria com equipes de conteúdo, redação, marketing, branding, mídia e fornecedores externos. Requisitos e Qualificações Experiência como Diretor(a) de Arte, com atuação em social media e comunicação digital. Portfólio consistente, com exemplos de campanhas, peças para redes sociais, vídeos e motion. Domínio de ferramentas como Adobe Photoshop, Illustrator, After Effects e Premiere. Conhecimento de motion design aplic

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We're looking for a Growth Engineer to own the technical surface areas that drive Decagon's growth – including our website and technical growth products that go beyond what a marketing team can typically ship on its own – interactive tools, AI-powered demo experiences, and other product-like growth tools. You'll own the strategy behind what gets built and in what order, treating the site as a product with a real roadmap rather than a series of one-off requests. What you might build Tools that automate the creation of customized assets and experiences – a personalized landing page builder, interactive voice demos, and similar – built once and distributed across channels to drive pipeline growth. Internal tooling that automates manual work in ad platforms for our paid digital team – audience building, bid/budget adjustments, reporting rollups, etc. Agents that pull from our own AI stack, Salesforce, and marketing tools to surface key intent signals to our Sales team. In this role, you

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chime, Oura, Delta Airlines, Tickemaster, American Airlines, and Avis use our platform to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We believe businesses deserve better, more human ways to care for their customers, and that AI finally makes that possible. Design at Decagon is early and growing. You'd report to our Senior Director of Product Design and join a high-visibility, high-ownership team where your work directly shapes the product, the company, and the interaction patterns an entire industry is still figuring out. We work across every customer segment, partnering closely with engineering, product, and go-to-market to make our platform robust, scalable, and easy to use. About the Role Today, enterprises use Decagon to deploy

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will Develop a strategy to break into and close key strategic logos for Decagon Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions Forecast and accurately report on pipeline and revenue Develop and execute account plans to execute strategic deals Provide feedback and insig

Sobre a CAPCO: A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! O(A) Gerente de Riscos Corporativos da Unidade de Negócios do Brasil será responsável por liderar a gestão eficaz de riscos e a conformidade em todas as operações da empresa no país, incluindo o cumprimento das normas legais aplicáveis, regulamentações do setor, políticas e procedimentos internos e do framework de Gestão de Riscos Corporativos (ERM) da Capco. Esse cargo garantirá que todos os riscos estratégicos, operacionais, de conformidade e reputacionais sejam identificados, avaliados e gerenciados de acordo com os padrões globais da Capco e as exigências regulatórias locais, bem como que existam responsabilidades, mecanismos de monitoramento e processos de reporte adequadamente definidos. Uma das principais responsabilidades será manter níveis apropriados de conformidade com todas as normas relevantes de saúde e segurança, abrangendo políticas internas, regulamentações do setor e legislação aplicável, além de assegurar medidas robustas de monitoramento, reporte e resposta a incidentes. O(A) profissional trabalhará em estreita colaboração com as lideranças de riscos do Brasil e globais, atuando como membro-chave da liderança do negócio, bem como com a segunda e a terceira linhas de defesa. O cargo se reportará conjuntamente ao Managing Partner do Brasil e ao Diretor de Riscos Corporativos da Capco. Principais responsabilidades Manter o framework de Gestão de Riscos Corporativos (ERM) no Brasil, garantindo seu alinhamento às políticas globais da Capco, às regulamentações do setor, à legislação aplicável e às expectativas regulatórias locais. Liderar avaliações de riscos e facilitar revisões e reportes periódicos de risc

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. We organize around four focus areas: Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency. Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments. ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments. Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams. Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues

Sobre Nós Na Design Bridge and Partners acreditamos que o design é o meio mais poderoso de promover mudanças positivas. Qualquer que seja o negócio. Qualquer que seja o desafio. Porque o design responde às grandes questões. Remodelar a forma como as organizações se comportam e como as pessoas vivenciam o mundo. Portanto, estamos redefinindo o que é design e o que o design pode fazer pelas marcas, empresas, pessoas e pelo planeta. Vemos o design como o fio que unifica a marca em termos de estratégia, identidade, experiência e tutela. Com 850 pessoas em 12 países, nossos clientes incluem NASA Artemis, Unilever, Coca-Cola, Microsoft, Diageo, Mastercard, Intel, Mondelez, Tencent, HSBC, Colgate, Reckitt, Fortnum & Mason e a BBC. Sobre a vaga Estamos procurando um(a) Especialista em Business Intelligence, responsável por transformar dados de conversas sociais, métricas de mídia e comportamento de navegação em inteligência acionável. A atuação combina estruturação técnica de monitoramento com capacidade analítica para conectar comportamento de marca, jornada do usuário e resultados de campanhas em diagnósticos estratégicos. Principais Responsabilidades Configurar, calibrar e gerenciar queries de social listening , aplicando regras de taxonomia, clusterização de temas e análise de sentimento. Monitorar conversas em tempo real para identificar tendências emergentes, comportamento de comunidades, movimentações de concorrentes e riscos de imagem. Integrar e analisar dados de mídia paga (Meta Ads , Google Ads , TikTok Ads , LinkedIn Ads , Mídia Programática) e tráfego orgânico. Estruturar, padronizar e auditar a parametrização de URLs ( UTMs ) em todas as frentes de ativação de campanha. Acompanhar e analisar a jornada do usuário no Google Analytics 4 (GA4), correlacionando esforços de mídia e repercussão social com métricas de navegação e conversão. Aplicar ferramentas de inteligência artificial generativa para otimizar roti

**English version below** Doit être local à Montréal Vous souhaitez travailler dans le domaine de la technologie au sein d'une banque d'investissement? Nous recherchons un Développeur Python expérimenté , doté d’une solide expérience des systèmes distribués à grande échelle et de Kubernetes , pour rejoindre une équipe dynamique chez l’un de nos clients. Nous offrons l’opportunité de relever des défis techniques stimulants tels que : La conception et l’exploitation de plateformes distribuées à faible latence pour le traitement de grands volumes de données de trading en temps réel. La mise en place de capacités élastiques permettant de gérer d’importants volumes de données, y compris les pics de charge. Le développement et la modernisation d’outils destinés à la gestion des ressources cloud, afin d’accélérer la mise sur le marché ( time-to-market ) de nouvelles fonctionnalités. À propos de mtrois : Depuis 2010, mtrois aide ses clients à résoudre leurs défis commerciaux et technologiques. Nous sommes un cabinet de conseil en technologie et en affaires, avec une main-d'œuvre mondiale qui réalise des projets IT et business majeurs pour certaines des plus grandes institutions financières au monde. Services principaux : Conseil et accompagnement Services managés Programme Alumni Graduate Programme Alumni Pro Nous avons une présence mondiale et sommes experts dans la fourniture de services de qualité exceptionnelle à notre clientèle, couvrant les domaines suivants : Risque, Réglementation & Conformité ; Produits fournisseurs ; Support applicatif ; Développement applicatif ; Cybersécurité & Sécurité de l'information ; Science des données et DevOps. Notre programme Expert offre aux professionnels expérimentés un accès à des postes de haut niveau dans les secteurs de la technologie, de la finance, de l’aviation et de l’assurance. Rejoignez-nous pour travailler sur des projets technologiques de pointe, allant des plateformes de trading internationales aux applications c

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As an intern on Decagon’s Engineering team, you’ll be part of a pioneering group shaping the future of intelligent agents. You’ll contribute directly to production-ready initiatives that address real team needs, gaining hands-on experience and leaving your mark on meaningful, high-visibility work. This is a 12-week internship running June 1 – August 20, 2027, based out of our San Francisco office. This role is designed for candidates graduating between December 2027 and July 2028. Your background looks something like this You will graduate by summer 2028 with a degree in Computer Science or a related technical field You have experience from previous software engineering internships You write amazing code, fast Experience using AI coding agents as part of development You are excited to thrive in a fast-paced environment, continuously learn, and sharpen your skills Even better Prior experience working with multi-modal models Experience with distributed systems, data pipelines, or produ

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our New York office. The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better. Your background looks something like this Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target. Trained in MEDDPICC sales methodology or similar value selling framework. Hire, t

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 hands its customer experience to an AI agent, it is one of the largest bets the business will make that year — and enterprises of that size do not make it on a demo. Each customer has their own requirements for how an AI agent should be evaluated, and the narratives we build have to start there and hold up long after the decision is made. Data plays a central role in almost every one of those narratives, which is why Agent Data Science exists. A deployment is evaluated by many stakeholders inside the customer's organization, including senior leaders, customer experience teams, and technical functions, each with their own criteria for success. You own how performance is defined, measured, and demonstrated against these criteria, from translating them into metrics we operationalize and deliver, to improving the ones that are key to each evaluation. You hold that from the first pre-sales evaluation through the life of the account. Our team sits within Agent Product Ma

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking to hire our first Compensation Manager leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us. You May Be a Good Fit If You: Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience suppo

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team At Decagon, our offices are more than workplaces - they’re the center of how we build, collaborate and move fast together. From our San Francisco headquarters to expanding spaces in New York, Europe, Australia, and beyond, we create workplaces that are functional, inspiring and deeply aligned with Decagon’s culture. The Workplace team owns the strategy and operations behind our work environments, from real estate strategy and build-outs to the systems that keep our offices running seamlessly day to day. Our work directly shapes how Decagon operates, bringing intention and precision to the spaces where innovation happens. About the Role The Head of Real Estate & Workplace will own Decagon’s global real estate strategy, ensuring our physical environments scale in step with our growth. You will lead site selection, execute lease negotiations, and oversee new office buildouts. You will also lead the Workplace team that delivers an excellent employee experience in these offices day-to

** English Version to Follow Analyste KYC Lieu: Montréal, Québec La présence au bureau est requise au minimum 3 jours par semaine, dont au moins une journée le lundi et/ou le vendredi. À propos de mthree mthree s’associe à des institutions bancaires internationales afin d’aider de jeunes professionnels à lancer leur carrière. Notre client à Montréal est actuellement à la recherche d’un(e) Analyste KYC pour se joindre à une organisation dynamique et en pleine croissance. Description du poste Intervenant aux dernières étapes du processus de diligence raisonnable KYC et travaillant en étroite collaboration avec l’ensemble des parties prenantes du processus de diligence raisonnable KYC, notamment les responsables des données, les contrôleurs des données, les analystes de filtrage, les enquêteurs, les équipes de conformité et les gestionnaires de relations, l’Analyste KYC est responsable de s’assurer que les vérifications diligentes effectuées sur les nouveaux clients ou les clients existants sont conformes aux exigences réglementaires ainsi qu’aux politiques et directives internes. Responsabilités Dans le cadre d’une analyse fondée sur les faits, les principales responsabilités de l’Analyste KYC comprennent : S’assurer que l’ensemble des données, documents et renseignements recueillis dans le cadre du processus de diligence raisonnable sont conformes et fiables afin de déterminer le niveau de risque final associé à la relation client. S’assurer que le niveau de diligence raisonnable effectué correspond au niveau de risque final associé à la relation client. S’assurer que les exigences réglementaires locales applicables au dossier KYC ont été respectées. S’assurer que les éléments déclencheurs liés aux risques de criminalité financière sont soumis aux équipes de conformité pour avis, lorsque requis. Préparer une note de synthèse documentant et justifiant l’analyse KYC effectuée. S’assurer que le dossier est soumis au gestionnaire de relations pour approbation final