Product Complaints Analyst 2 in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We're looking for an outstanding engineer to join the Roblox Datasets team. We develop and maintain highly leveraged core datasets, frameworks, and tooling that support the growing demand for analytics across the company. Our team sits within Foundation AI, and we partner closely with Product, Engineering, Analytics, and Data Science. We help these teams move faster by making core data more reliable, better modeled, easier to discover, and easier to use. This team sits at an important intersection between platform and product. We partner broadly across major Roblox pillars, including Infra, Economy, Creator, Engine, Ads, Discovery, Growth, Compliance, Safety, Apps, and Social. That means you will have broad exposure to both technical and business problems. You Will: Build and improve the data pipelines, datasets, and internal tools that power decision-making across Roblox Partner with engineers, data scientists, and product teams to turn messy, ambiguous data needs into reliable, reusable data assets Help improve data quality, observability, reliability, and discoverability across the stack Contribute to foundational work that supports multiple product pillars, not just a single surface are

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer App Foundation team is looking for a Senior Software Engineer to improve Roblox performance across our supported platforms. Our platform is used by over 150M people daily. You will work primarily in cross-platform C++ Roblox game engine code, partnering with teams across the company to identify bottlenecks, ship measurable improvements, and prevent regressions over time. Our team is responsible for the end-to-end performance of the Roblox client on Android, iOS, macOS, Windows, Xbox, Playstation and TV. We tackle the platform’s most difficult technical constraints, ranging from speed and responsiveness to efficiency and stability, to ensure a high-performance experience across all of our devices and platforms. You will: Own the end-to-end performance of the Roblox client across all platforms directly moving the needle on our key metrics: TTI, app size, battery usage and more. Build the benchmarking, profiling, and telemetry systems required to catch regressions early and continue scaling our application even further. Collaborate closely with stakeholders across Engineering, Product, and Design to evaluate technical tradeoffs, align on company-wide priorities, and

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Privacy Software Engineer on the Privacy Infrastructure team, you will design and build the foundational platforms, services, and controls that enable Roblox to protect user data and meet global privacy obligations at scale. You will develop privacy-by-design solutions that support data governance, user privacy rights, data discovery, retention, auditing, and regulatory compliance across a rapidly growing ecosystem of products and services. This role sits at the intersection of distributed systems, data platforms, security, and privacy engineering. You will partner closely with engineers, product teams, security, legal, and policy stakeholders to build scalable privacy infrastructure that is deeply integrated into Roblox's development workflows. Your work will directly influence how we responsibly manage data for millions of users while enabling innovation across the platform. You Will Design and build scalable privacy infrastructure that enables Roblox to discover, govern, protect, and manage personal data at scale. Develop backend services, APIs, and data pipelines that embed privacy controls into engineering workflows and enable fulfillment of user privacy rights at global sc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox's data infrastructure processes petabytes of data daily, powering analytics, ML, and product decisions. As a Senior Software Engineer in our Data Infra org, you will design, build, and scale the distributed data infrastructure platforms that power Roblox. You will own and drive the next-generation architecture of our core platforms, which span Kafka, Flink, Spark, Trino, Druid, Airflow and Data Catalog. This role combines high ambiguity and ownership to push the boundaries of what our infrastructure can handle at massive scale, giving you the unique opportunity to steer the evolution of the data landscape. You Will: Own and Scale Core Platform Components: Take responsibility for the design, architecture, and implementation of 1–2 key data platform frameworks within our stack Collaborate and Align: Partner with infra, data science, and product engineering teams to ensure your target platform's capabilities are directly guided by platform governance and product requirements. Optimize Performance at Scale: Dive deep into engine internals, query planning, state management, memory optimization, serialization efficiency to maximize throughput and reliability under heavy load. Drive Infrast

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Safety? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. Why Safety Foundation? Safety Foundation is the infrastructure backbone that powers safety across Roblox. Every piece of content reviewed, every moderation action taken, every safety workflow running anywhere on the platform flows through systems built by this team. We are the platform that other safety teams build on — and righ

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Safety? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. Why Safety Foundation? Safety Foundation is the infrastructure backbone that powers safety across Roblox. Every piece of content reviewed, every moderation action taken, every safety workflow running anywhere on the platform flows through systems built by this team. We are the platform that other safety teams build on — and right

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Distinguished Machine Learning Engineer/Technical Director in the Safety organization at Roblox, you will drive the overall technical vision and execution for all machine learning initiatives focused on maintaining the safety and civility of our users. Our industry-leading safety features ensure Roblox remains a safe and inclusive environment for our community to express themselves creatively and share experiences without fear. The Safety org is the reason why Roblox is the safest place on the internet, protecting users You will provide technical leadership on AI/ML efforts for Trust and Safety as the Roblox platform scales to serve different age groups and geographic locations. You Will: Own the technical direction and implementation of machine learning solutions for safety-related systems Lead and mentor other engineers, fostering a culture of technical excellence and inclusivity Break down long-term product requirements into iterative deliverable stages, ensuring continuous improvement Craft and build large-scale machine learning models with billions of parameters, ensuring production-readiness Facilitate challenging technical decisions across multiple teams, demonstrating empathy a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As a Senior Software Engineer on the Creator Business team, you will help drive a healthy and ever-growing creator economy at Roblox. Our mission is to help Creators efficiently operationalize their revenue so they can invest in and grow their business. The team works on complex areas such as monetization analytics, revenue reporting, payouts, and taxes, requiring penny-perfect accuracy and zero defects. We are looking for someone who can work with product managers and data science on end-to-end requirements to develop and maintain a scalable, secure, and reliable platform for our creators to thrive. As we are responsible for a large portion of the company’s revenue, you will drive projects with high impact and visibility. You will: Develop remarkable products and systems that will delight our users Work with the product, data science, and design to help refine requirements Contribute to or drive the overall end to end system design Have the opportunity to push the boundaries of what’s next for the company Help recruit future talent for the team You Have: 3+ years of experience developing consumer-facing products Proficiency in building and scaling data pipelines Exper

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Communications team, you'll own the backend systems that power chat and messaging for millions of players on Roblox and support billions of messages per day. Your day-to-day will focus on building and scaling the infrastructure that makes in-game communication fast, safe, and reliable. That means driving architectural decisions, creating communication modes that don't exist yet, and defining developer-facing APIs so creators can build richer experiences. You'll work closely with frontend engineers, platform, product, and design, and you'll have real influence over the technical and product direction of the team. If you're an experienced engineer who gets excited about large-scale distributed systems and wants to shape the way millions of people connect inside virtual worlds, we'd love to talk. You Will Build and scale backend infrastructure for millions of concurrent users, architecting high-throughput distributed services, integrating ML models, and enabling rapid product experimentation Equip creators with the APIs and tools to build deeply integrated social experiences in their games Own projects end-to-end: from design and architecture through produc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer leading Fleet Management, you will be the overall technical lead across three pods and the person who sets the technical direction for the fleet management layer of Roblox. This is a hands-on, deeply technical leadership role that owns all of Roblox's compute capacity end to end: from low-level provisioning and the data plane, up through the control planes that operate it, and all the way to the UI and internal-facing products that let teams self-serve capacity. Your org centralizes security, maintenance operations, and the uptime of every Roblox Kubernetes cluster, and governs the internal customer contracts that drive automation across the fleet spanning Roblox data centers and cloud providers. You will guide architecture, raise the engineering bar, and make sure compute capacity supply and demand stay in balance as the fleet grows. You will: Serve as the overall technical lead for three Fleet Management pods, setting and aligning the technical direction across low-level provisioning, the data plane, and the control plane and product surfaces above them. Architect the declarative, Kubernetes-style control planes that operate Roblox's compute fleet across o

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY Safety Applications? As we scale, the complexity and volume of safety threats have grown exponentially, making Trust and Safety the single most critical engineering problem we face. The platform’s ability to achieve its mission hinges entirely on the foundational tooling we build. We are not just responding to incid

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Finance Business Partner, Trust & Safety to join our Finance team, reporting to the Senior Manager, FP&A. You will be leading finance support to the Trust and Safety team. This cross functional role involves collaboration with Safety, Legal, and Infrastructure teams. You will be supporting a variety of FP&A functions including short-term planning management, business partnering, financial modeling, and finance operations. You will communicate, use analytical skills, and organize with several teams on multiple deliverables. You Will: Support monthly financial cycles, including collaboration with Accounting at month-end and quarter-end, consolidation of budgets and reporting packages Review important financial metrics with senior leadership Provide leadership in identifying ad hoc or opportunistic discussions around our financial trends Leading many cross functional projects with Safety ops team on cost efficiencies and new product introductions by identifying opportunities/gaps, providing insights and solutions. Consistently support various business decisions across the organization by surfacing spending trends, developing ROI analysis for new strategic in

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product groups, we use this vast tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure the impact on our community of players and developers. WHY CONSUMER FRONTEND? Consumer Frontend’s team mission is to deliver the frontend architecture, components, libraries, navigation patterns, and core UI necessary for a high-quality, performant, intuitive, and observable consumer user experience for gaming and all future use cases. One of the focus areas is UX Excellence through Standardization, where the goal is to maintain a comprehensive library of high-quality components and navigation patterns that ensure a consistent and intuitive experience across all consumer surfaces.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Observability team builds the infrastructure that empowers engineers to understand, operate, and improve the Roblox platform and ecosystem. Our team owns the end-to-end observability stack across telemetry, distributed tracing, logging, profiling, storage systems, and developer-facing visualization tools. We are looking for an Engineering Manager to lead the next generation of AI-powered observability platforms. In this role, you will help build intelligent systems that leverage AI to revolutionize CI/CD, testing, and DevOps workflows — enabling engineers to move faster, improve reliability, and operate large-scale distributed systems with greater efficiency and confidence. This is a highly impactful leadership role at the center of Roblox infrastructure. Your work will directly improve developer productivity, platform reliability, and operational excellence across the company. You will partner closely with infrastructure, product engineering, and AI platform teams to shape the future of developer tooling and autonomous operations at scale. You Have 3+ years of engineering management experience with a proven track record of hiring, mentoring, and growing high-performing teams. Strong ex

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Economy ML team sits at the center of this mission. We build ML and AI systems that power personalization, search, pricing, recommendations, and virtual item intelligence across Roblox Economy surfaces, including Avatar Marketplace, Payments, Developer Monetization and Subscriptions. As Roblox continues to invest deeply in AI and ML, this organization also plays a key role in advancing next-generation AI capabilities across the company through close partnership with Discovery, Foundation AI, Engine, Creator and product engineering teams. Our work spans both product impact and foundational ML innovation at Roblox scale. We are looking for a Director of Engineering to lead and scale Economy ML. This leader will define the strategy, organization, and execution model for a fast-growing ML organization spanning recommendation systems, ML infrastructure, search, content intelligence, and Generative AI applications. Why Roblox for ML/AI AI/ML is a top company priority , with strong executive support and long-term investment. Massive real-world scale: Millions of users, creators, and economic interactions every day. Unique technical challenges: Recommendations, pricing, fraud, search, and conte