Product Complaints Analyst 2 Jobs

About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Team: The Credit Risk Product Team is at the core of our lending operations, ensuring that our risk assessment models are efficient, scalable, and compliant with regulatory frameworks. The team collaborates closely with data scientists, engineers, and business stakeholders to develop and enhance credit risk models, decisioning frameworks, and risk mitigation strategies. By leveraging advanced analytics and machine learning, the team continuously refines underwriting processes to optimize loan performance and reduce defaults. About the Role: We are seeking a detail-oriented Credit Analyst to join our risk management team. The ideal candidate will be responsible for implementing credit risk policies, optimizing risk policies, and ensuring compliance with regulatory requirements. You will work closely with data scientists, product managers, and credit teams to enhance our underwriting models and decisioning frameworks. Key Responsibilities: * Analyze credit risk across various products, including merchant and personal loans, postpaid. * Liaison with the business team to understand the credit risk policies and implement the same on platform. * Implement the credit risk policies on our proprietary platform. * Monitor performance of credit risk policies. Share feedback with product and Policy team what's working well and what needs improvement. * Utilize alternative data sources, machine learning models, and traditional credit assessment techniques to enhance risk evaluation. * Conduct testing and scenario analysis to measure policy resilience. * Monitor key risk indicators (KRIs) and provide actionable

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. People Technology - Principal Product Analyst & Delivery Lead: Growth and Talent The Enterprise Technology Team The Enterprise Technology team builds and delivers the secure, scalable systems that power how our business runs. Our People Technology Team sits at the heart of this work, overseeing the full Hire-to-Retire technical ecosystem—including core applications like Workday, Greenhouse, and Cornerstone—and ensuring these platforms evolve alongside the company's growth. We partner closely with HR, Talent Acquisition, Talent Management, and Business Operations to bring data-driven, compliant, and innovative solutions to life. The Opportunity Reporting to the Director of People Technology, this role will serve as a Delivery Lead and Principal Product Analyst for Okta's People Technology portfolio, focused on the Growth & Talent pod. In this broad role, you will lead complex, multi-system initiatives spanning Talent Acquisition, Talent Management, Performance, Learning, and Career Development. You will serve as the crucial conduit between Product Management, Recruiting/Talent Acquisition leadership, Talent Management, and People Operations, driving technical execution against a prioritized backlog to align with Okta's strategic workforce goals. What You'll Be Doing Strategic Leadership: Technically scope and lead the delivery of multi-quarter, high-visibility, executive-sponsored projects across the Growth & Talent ecosystem (e.g., Greenhouse AT

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You have a passion for HR and a people-first mindset. You are committed to delivering outstanding employee experiences through responsive and compassionate interactions with all levels of employees and management. You are a proactive and detail-oriented team player where no task is too small for you. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. You can be vigilant in maintaining confidentiality and discretion at all times. As part of Justworks, the People Systems team is charged with delivering an amazing employee experience and ensuring our People & Talent systems, tools and processes support our growing people and business needs. You will be an integral part of Justworks’ growth and success by supporting and building HR systems, processes and ensuring they are documented and compliant, driving efficiency and solutions for the team and business. You will serve as a key point of contact for the organization’s HR systems questions and/or concerns. Your Success Profile Support cross functional projects across all Workday functional areas (Core HCM, Benefits

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role As a Staff Credit Policy Analyst for Home Loans will lead the design, governance, and continuous evolution of SoFi’s credit policy framework across Conforming, Government (FHA/VA/USDA), Closed-End Seconds (CES), and Portfolio products. This leader will own the strategic direction and operational oversight of credit policy development, ensuring all underwriting criteria are risk-aligned, investor-compliant, and digitally executable. You will serve as a key partner to Risk, Capital Markets, Product, and Operations—driving clarity, consistency, and scalability across all credit decisioning processes. In this role, you will provide strategic oversight of policy research, system automation, and audit readiness while fostering innovation in digital underwriting and credit enablement. What You’ll Do Credit Policy Leadership & Strategy Lead the end-to-end lifecycle of SoFi’s home lending credit policies, ensuring they align with enterprise risk appetite, investor standards, and business objectives. Define and manage the credit policy governance framework, including approval processes, documentation standards, and version control practices. Partner with senior leadership to identify emerging credit risk trends and recommend proactive policy adjustments. Oversee the roadmap for credit automation and deci

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Compliance Operations Specialist. About the job At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and KYC, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Tiwlio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some intermediate to advanced research and investigation skills and enjoys challenging and complex case work. Responsibilities In this role, you’ll: Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a

ABOUT PROPRIETARY RESEARCH On our proprietary research team—Market Intelligence— you will uncover insights about markets and the broader economy through deep compliant fundamental research and applying data science and engineering techniques to alternative data sets. In partnership with our investment professionals and Compliance team, our team of analysts, data scientists and engineers work together to produce compliant research and build tools that inform our firm’s investments. We look for other bright, motivated, and collaborative people to join our team and grow with us—a majority of the leaders in our group were promoted from within. WHAT YOU’LL DO As a Macro Analyst, Market Intelligence covering the US, you will work with alternative data to gather macroeconomic context and identify insights relevant to rates and FX markets. You will then partner with our team of data scientists and engineers to develop analyses that you deliver as synthesized insights to our investment professionals to help aid in their research processes. The work is ever evolving, affording opportunities to tackle new challenges alongside research teammates from diverse backgrounds. Specifically, you will: Analyze and interpret alternative data from multiple sources and develop subject-matter expertise on the key themes and KPIs that drive the markets within your assigned coverage Produce research for internal consumption by our investment professionals across a variety of channels, including written reports, verbal communication, data feeds, and visualizations Interact directly with our investment professionals to learn the macro investment process from them and help drive more informed investment decisions Collaborate with our proprietary research teams including Data Sourcing, Data Science, and Data Engineering, as well as Compliance, to source, evaluate, and draw value from new and existing data assets to produce actionable research for investment professionals WHAT’S REQUIRED &nb

Use Your Power for Purpose Every day, Pfizer’s unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is both flexible and innovative, always putting the patient first. Whether you are involved in development, maintenance, compliance, or research analysis, your contribution directly impacts patients. What You Will Achieve The incumbent plays a vital role as a member of the Quality Environmental Control (EC) Laboratory team, actively engaging in efforts to elevate laboratory processes and outcomes. Under the guidance of the Environmental Monitoring (EM) Section Manager and supported by designated EM Shift Team Leaders, the incumbent is entrusted with systematic collection, thorough analysis, and careful inspection of environmental conditions across both laboratory and manufacturing settings. All work is conducted in strict accordance with Standard Operating Procedures (SOPs), ensuring consistency, reliability, and regulatory compliance. Duties extend to handling a wide range of sample types, including both physical and microbiological samples derived from air, surfaces, and water systems. The incumbent conducts qualitative, quantitative, and investigational assays on pharmaceutical waters, raw materials, and commodity items, exercising expert knowledge of environmental monitoring, aseptic technique, and microorganism handling. All analyses are performed in line with the requirements set forth by the United States Pharmacopeia (USP), Food and Drug Administration (FDA), and other regulatory authorities, in addition to A core aspect of the role is the meticulous comparison of results against established specifications, with comprehensive documentation maintained to uphold data integrity regulations. The incumbent is responsible not only for identifying and reporting any deviations from process or specification but also for

Use Your Power for Purpose Every day, Pfizer’s unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is both flexible and innovative, always putting the patient first. Whether you are involved in development, maintenance, compliance, or research analysis, your contribution directly impacts patients. What You Will Achieve In this role: The incumbent is a member of the Quality Environmental Control (EC) Laboratory team. Under the supervision of the Environmental Monitoring (EM) Section Manager, and designated EM Shift Team Leader(s), the incumbent will be responsible for the collection, analysis, and inspection of manufacturing environmental conditions and materials according to Standard Operating Procedures (SOPs). Samples can include both physical and microbiological, air, surface, and water system products, as well as commodity items. In addition, the incumbent shall be responsible for both physical and microbiological, collection and analysis of pharmaceutical waters, raw materials, active pharmaceutical ingredients (APIs), and finished products according to Standard Operating Procedures (SOPs). Assays to be performed will be qualitative, quantitative, and investigational in nature and are performed in compliance with USP, FDA, other regulatory body requirements, Pfizer SOPs, and approved license requirements. Aseptic gowning practices will also be adhered to for the performance of activities as required. Results are compared with specifications, documented as per data integrity regulations, and incumbent is responsible for providing communication of all process and specification deviations. Incumbent has working knowledge of EM, microorganism handling, aseptic technique, and quality concepts as to perform routine assignments with minimal supervision. Additional responsibility may include performing data trending

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: The Credit Risk Product Team is at the core of our lending operations, ensuring that our risk assessment models are efficient, scalable, and compliant with regulatory frameworks. The team collaborates closely with data scientists, engineers, and business stakeholders to develop and enhance credit risk models, decisioning frameworks, and risk mitigation strategies. By leveraging advanced analytics and machine learning, the team continuously refines underwriting processes to optimize loan performance and reduce defaults. About the Role: We are looking for a rockstar Senior Product Manager – Lending Risk to lead the Merchant Lending Risk charter at Paytm. You will own the risk product strategy that powers unsecured merchant loans, balancing aggressive growth with rock-solid credit quality and regulatory integrity, while partnering closely with Risk, Data Science, Engineering & Business. Key Responsibilities: * Define and drive the product roadmap for merchant lending risk. * Build and scale rule engines (BRE), decision engines, and model orchestration layers. * Implement audit-ready decision logs and explainability layers. * Build robust policy versioning and experimentation infrastructure. * Lead a team of credit risk analysts owning underwriting, risk, fraud, and monitoring. Requirements: * 5+ years of product management experience in the consumer or fintech industry. * Strong experience in unsecured merchant or SME lending preferred * Strong analytical and structured thinking ability. Why join us •A collaborative output driven program that brings cohesiveness across businesses through tech

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Medicare Product Operations (NCOD) is responsible for providing leadership, operational oversight, and people management for the Non-Clinical Organization Determination (NCOD) team. This leader is accountable for ensuring accurate, timely, compliant, and member-centered coverage determinations while maintaining adherence to CMS regulations, and internal policies. The role oversees a team of managers and analysts responsible for evaluating member requests, issuing organization determinations, maintaining documentation, and supporting appeals- and grievance-related activities. This position serves as a key operational leader, driving quality, compliance, performance, process optimization, workforce development, and cross-functional collaboration. The Senior Manager partners with Compliance, Product, Appeals, Grievances, Eligibility, Technology, and vendor partners to ensure operational excellence and a best-in-class member experience. Responsibilities Include: Strategic Leadership Provides oversight for the NCOD operation, ensuring alignment with organizational goals, regulatory requirements, and member experience objectives. Establishes operational strategies, and performance standards that support long-term scalability and sustainability. Leads implementation of new NCOD workflo

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fraud Operations Specialist. About the job This position is needed to help combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. Responsibilities In this role, you’ll: Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false pos

About the team The OpenAI for Government team is a mission-driven group bringing frontier AI to the U.S. Intelligence Community (IC) and broader national security enterprise. We partner with intelligence professionals to deploy secure, compliant AI capabilities—including ChatGPT Enterprise, ChatGPT Gov, and the OpenAI API—in mission-aligned environments that meet rigorous security, privacy, reliability, and responsible-AI requirements. As part of the OpenAI for Government team, you will work across IC elements and mission partners—including ODNI, CIA, NSA, DIA, NGA, NRO, and other federal intelligence organizations—to help analysts, collectors, operators, and technical teams apply frontier AI to their highest-priority missions. We accelerate adoption through hands-on support, mission-specific workflows, tailored enablement, and measurable operational outcomes while preserving human judgment, analytic integrity, and protection of sensitive information. About the Role The Strategic Delivery Lead (SDL) for the Intelligence Community will identify, shape, and deliver OpenAI’s highest-impact deployments for U.S. intelligence organizations. You will help IC customers translate mission priorities—including all-source analysis, intelligence production, collection management, open-source and geospatial exploitation, cyber threat analysis, knowledge discovery, and analyst productivity—into secure, technically feasible AI deployments built on the OpenAI API and enterprise products. The role is highly cross-functional and customer-facing: you will partner with Research, Engineering, Go-to-Market, Security, Legal, Privacy, and government mission, acquisition, and technical stakeholders to align on scope, remove delivery obstacles, and communicate progress from working teams to agency leadership. You will own end-to-end execution of technical delivery workstreams led by Forward Deployed Engineers, Researchers, Solutions Architects, and Enablement teams. You will establish mission

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase has built the world's leading compliant cryptocurrency platform serving over 73 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the crypto economy and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role. JOB DUTIES Scale and grow the HR Engineering team by hiring, onboarding and training new analysts and engineers to support Workday and HR functional area Provide functional & technical leadership and mentoring to team members Supervise the day-to-day activities of our Workday instance Design user-friendly processes, guidelines, and documentation

Job Title Project Manager – CAPA & Complaints Job Description Project Manager – CAPA & Complaints Your Role: Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality. Identify recurring CAPA themes and opportunities for systemic improvement. Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes. Maintain CAPA dashboards and management reporting. Drive accountability across CAPA action owners. Own and track business KPIs related to complaint and investigation timelines, quality, and throughput. Provide regular KPI, progress, and risk updates to leadership and key stakeholders. Drive timely closure of complaints and investigations through structured follow-up with action owners. You're the Right Fit If: Bachelor's or Master's degree in Mechanical/Electronics Engineering Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices. Strong knowledge of Quality Management Systems and risk-management principles. Skills : Strong data analytics skills with the ability to derive insights from operational and performance data. Excellent stakeholder management and communication skills across multiple organizational levels. Strong presentation and reporting capabilities, including development of executive-level dashboards and updates. Proven ability to drive accountability and coordinate cross-functional teams without direct authority. Experience in process improvement, operational excellence, and AI

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you want to work on commercializing autonomy and robotics in a service used by millions of people — and on bringing the merchant partners who power that service along with us — then we want to talk to you! About the Role Come help us redefine last-mile logistics through robotics, automation, and other advanced technologies. Autonomy only works when merchants — restaurants, retailers, and other partners — can reliably interact with our robots: handing off orders, troubleshooting edge cases, and trusting the experience enough to keep using it. This role owns that side of the equation. We're looking for a Merchant Success & Growth lead to build the strategy and operational mechanisms that get merchants onboard, keep them performing, and turn their day-to-day reality into a tight feedback loop for product and engineering. You're excited about this opportunity because you will… Own merchant adoption and performance KPIs for autonomy end-to-end — defining what "successful merchant interaction with a robot" means, instrumenting it, and driving improvement against it. Build the playbooks and operational mechanisms to onboard merchants to autonomy — from first conversation through training, go-live, and steady-state ops — and scale them across markets. Partner with sales, account management, and field ops to recruit and ramp the right merchant cohorts for each stage of the product, and design experiments that test new merchant-facing features and handoff models. Define merchant performance benchmarks (handoff success rate, dwell time, dasher/robot interaction quality, merchant CSAT) and run the cadence that holds partners and internal teams accountable to them. Stand up the feedback loop from the field back to product and engineering — turning merchant complaints, edge cases, and frontline observations into prioriti