Product Complaints Analyst 2 Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers. What you'll do: Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end. Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling. Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production. Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies. Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices. Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Senior Fullstack Software Engineer on CLEAR’s Healthcare team, you will build and scale secure, interoperable identity and data solutions that connect patients, providers, and partners. You’ll operate at the intersection of modern web platforms, healthcare interoperability standards, and high-assurance identity systems powering frictionless, trusted healthcare experiences nationwide. A brief highlight of our tech stack: Python / React / Typescript AWS cloud What you’ll do: Design and deliver secure, scalable fullstack solutions that integrate with enterprise EHR systems and national health information exchange frameworks Build and maintain healthcare data integrations leveraging FHIR (RESTful APIs/JSON) and HL7 v2 messaging to enable compliant, real-time data exchange Develop identity resolution and patient matching capabilities using identifiers such as MRNs and NPIs to ensure integrity across disparate clinical systems Partner with Engineering, Security, Product, and Health Information Management teams to implement compliant, audit-ready workflows for regulated healthcare processes Collaborate with external vendors (e.g., Epic Technical Services) to troubleshoot integration issues, manage deployments across TST/PRD environments, and ensure production reliability How you’ll measure success: Successful delivery and stability of FHIR/HL7 integrations across healthcare partners Reduction in data integrity issues related to patient matching and identity resolution High system uptime and successful production deployments across tiered

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization's mission is to become the leader in civil immersive online communities. We systematically and proactively detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We also keep the platform compliant for changing regulations and growth markets. We cover a broad area of the tech spectrum, including machine learning, experimentation, automation, highly scalable distributed backend systems, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY CONTENT SUITABILITY? Join the Content Suitability team and play a pivotal role in shaping the future of content on Roblox. Our team is at the forefront of building tools and systems that enable creators to launc

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Legal team’s mission is to provide strategic, forward-looking, and comprehensive legal guidance across the entire company, enabling the safe and compliant expansion of our innovative financial offerings. We bridge the gap between complex financial regulations and cutting-edge product engineering to protect our customers, support our business growth, and maintain corporate integrity. We are looking for an experienced and innovative credit attorney to join our product and regulatory counsel team as an Assistant General Counsel, reporting to the Director and Associate General Counsel, Derivatives, Banking, and IP at Robinhood. As an Assistant General Counsel, Credit Cards, you will serve as the primary legal architect and product counsel for our credit ecosystem, guiding multi-functional teams from ideation through launch. You will manage regulatory compliance, craft robust consumer agreements, and directly shape the future of our retail credit card and consumer banking initiatives! In this role, you’ll partner directly with our product, engineering, and compliance teams on consumer credit and consumer banking-related product launches! The successful c

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission We are looking for a Principal/ Senior Staff Engineer, Experimentation Platform to elevate the systems that power trusted decision-making at Zocdoc. In this high-impact role, you will define platform standards, lead complex cross-domain initiatives, and shape the future of our analytics and data infrastructure. Your work will ensure our data ecosystem is secure, reliable, compliant, performant, and cost-efficient—enabling teams across Product, Engineering, Operations, and Leadership to move confidently with trusted insights. This is a senior individual contributor role open to remote candidates across the United States. You’ll enjoy this role if you are… Motivated by designing scalable data platforms that serve hundreds of stakeholders. Passionate about building clean, governed, and secure data systems. Known for improving reliability, performance, and cost efficiency. Comfortable operating as a technical authority without formal management. Energized by raising standards across analytics, infrastructure, and governance. Interested in

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About THG Fulfil THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction. Key aspects of THG Fulfil: Global Fulfilment: We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software. Warehousing and Automation: THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods. Courier Management: We provide a sophisticated courier management system to ensure timely and reliable delivery. Customer Experience: THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process. About the Role The Head of Regulatory Compliance & Quality is THG Ingenuity’s senior authority on global product compliance, product safety, and quality assurance across all product categories. Operating at the intersection of Legal, Fulfilment, Commercial and Operational teams, the role provides strategic leadership to protect legal, commercial and reputational interests while enabling compliant, scalable, and commercially viable growth. Sitting centrally within the Legal team, the role ensures regulatory robustness, governa

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you detail-oriented and enjoy working with data? Do you like solving problems and collaborating across teams? If so, we’d love to hear from you! Role background Our Merchant Services and Compliance Operations teams ensure Wolt meets regulatory requirements across all markets. As part of this, we’re strengthening our KYC/KYB processes to support scalable and compliant operations. As a Merchant Compliance Administrator, you’ll review merchant information and make sure everything is accurate, complete, and compliant. This role is based in Budapest, Hungary, and works closely with our in-market teams. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per week. What you’ll be doing Review and validate merchant-submitted KYC/KYB documents (e.g. ID, business details) Check for accuracy and completeness based on internal guidelines Flag missing or incorrect information for follow-up Use internal tools to manage and track tasks Support quality checks and maintain high data accuracy Collaborate with Operations, Compliance, and Product teams Our humble expectations 1+ year of experience in operations, admin, compliance, data validatio

Overview Role: Head of Compliance Location: New York, NY (5 days/week in-office) Base Salary: $175,000-$250,000 Equity: Competitive Initial Equity Package + refreshers Experience: 7-12+ Years About Pillar Pillar is building the next-generation commodity risk management stack for the $10T physical economy. We combine real-time market data with AI-powered exposure modeling and automated trade generation to arm operators with precise protection from volatility. From instant execution to continuous monitoring, alerts, and recommendations, Pillar turns complex market risk into a fully managed, always-on hedging engine. We were founded in 2023 by the youngest macro market-maker at Barclays and a trading systems engineer at Coinbase, and have raised over $20M in capital from Andreessen Horowitz (a16z), Crucible Capital, Neo, DST Global and more. The Role As a registered Commodity Trading Advisor (CTA) with the CFTC and member of the NFA, compliance is foundational to everything Pillar does. We are looking for a Head of Compliance to build, operate, and scale Pillar's global compliance function. This is not a maintenance role. You will own Pillar's regulatory posture end-to-end: keeping the business fully compliant in the U.S., designing frameworks for new jurisdictions as we expand globally, and serving as a strategic partner to the executive team on product, structure, and market entry. You will sit at the intersection of regulation, product, and strategy, with a direct line to leadership and a mandate to build the compliance function from the ground up. What You'll Do U.S. Regulatory Compliance: Own and maintain Pillar's compliance as a registered CTA, including all CFTC and NFA obligations across disclosure, recordkeeping, reporting, marketing, and supervisory procedures. Manage audits, examinations, and regulatory inquiries. Maintain and continuously improve the firm's compliance manual, policies, and procedures. Global Regulatory Strategy: Research and interpret regul

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the team We, the Marketing Tech team, are looking for a passionate and driven Golang/Python Backend Software Engineer. We are a product-focused team that emphasizes enabling the scaling and efficiency of campaigns and marketing efforts both inside and outside of Wolt. The MarTech team is currently building internal services around marketing and consent use-cases to allow our marketing stakeholders to drive marketing campaigns in and out of the app, and ensure we provide and maintain a compliant experience throughout the whole process. We empower marketing with the tools to fully set up and run their campaigns independently so as not to be blocked by product or engineering. In our team, you can expect to face many different types of projects across the realm of acquiring users and keeping them engaged. You’ll work on both maintaining and expanding existing services, as well as planning and designing new ones. Our project types vary a lot, from services used in the core Wolt flow, services for automation or to enable our Marketing teams, ETL jobs, as well as streaming processing workers. Some examples of projects include our in-house built: Audience management tool in Golang Marketing attribution powered by Spark Consents management platform in Golang Bi

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Software Engineer. About the job This position is needed to lead the planning, design, development, and testing of large-scale software systems and new product capabilities, including cloud and internet-facing services. You’ll set technical direction, drive delivery using modern engineering practices, and ensure what we ship is secure, compliant, and production-ready. You’ll partner closely with product and engineering teams to turn requirements into reliable, high-quality software. Responsibilities In this role, you’ll: Lead architecture and system design for complex, distributed software systems; guide teams toward scalable, maintainable solutions. Design, implement, and review high-quality code for core services, APIs, platforms, and/or user-facing applications. Translate business goals into technical roadmaps, identify tradeoffs, and align stakeholders on solution direction. Improve system resiliency, laten

Scale AI is seeking a highly skilled and motivated Software Engineer, ARC (Architecture, Reliability, & Compute) to join our dynamic Public Sector Engineering team. As a part of this team, you will define how the company ships software, establishing the patterns for deploying into complex government and high-security environments, rather than just running Terraform scripts. You will build and maintain internal CLIs/tools that standardize testing, deployment, environment management and are tools that engineering relies on to prevent downstream breakages. You will execute on automated deployment efforts to pay down tech debt, creating fully functional staging/testing environments, and defining the company's standard for safe deployments. You will: Design and implement secure scalable backend systems for Public Sector customers, leveraging Scale's modern and cloud-native AI infrastructure. Own services or systems and define their long-term health goals, while also improving the health of surrounding components. Re-architect the stack to run in compliant or restrictive environments. This requires designing swappable components (auth, storage, logging) to meet government/security mandates without breaking the product. Collaborate with cross-functional teams to define and execute the vision for backend solutions, ensuring they meet the unique needs of government agencies operating in secure environments. Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions. Contribute to the platform roadmap and product strategy for Scale AI's Public Sector business, playing a key role in shaping the future direction of our offerings. Must have: At least an active secret clearance and the ability & willingness to up level to TS/SCI with CI Poly. This is a requirement and candidates will not be considered who do not hold at least a secret clearance Ideally you'd have: Full Stack Development: Prof

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, Paypal, Affirm, Polygon, Kraken, Nium & others. We’re backed by Accel, Lightspeed, NfX and other top-tier investors. Role Overview We're seeking an exceptional Legal Counsel to serve as a strategic partner and legal advisor across our business, with a particular focus on licensing (MiCAR / PSD2), financial product development and financial partnerships. This role combines the intellectual challenge of navigating cutting-edge financial technology with the opportunity to shape legal strategy in the early stages at a high-growth company. You'll work on some of the most complex and interesting problems at the intersection of cross-border payments, cryptocurrency, foreign exchange and technology—providing pragmatic, business-oriented counsel that enables rapid growth while managing risk effectively. The ideal candidate is a team player who is energized by a high-growth environment and translating complex legal requirements and legal ambiguity into clear, actionable strategies. You move quickly with sound judgment, and excel as a trusted senior advisor to product, engineering, compliance, and business teams. Key Responsibilities: Product Legal Advise product and engineering teams on the legal and regulatory aspects of product design, development, and launch, with a particular focus on payment and banking products Translate complex regulatory requirements into clear guidance that helps teams build compliant products while growing rapidly Regulatory & Licensing Strategy Partner closely with business teams and compliance to develop and execute

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, Paypal, Affirm, Polygon, Kraken, Nium & others. We’re backed by Accel, Lightspeed, NfX and other top-tier investors. Role Overview We're seeking an exceptional Legal Counsel to serve as a strategic partner and legal advisor across our business, with a particular focus on financial products and partnerships. This role combines the intellectual challenge of navigating cutting-edge financial technology with the opportunity to shape legal strategy in the early stages at a high-growth company. You'll work on some of the most complex and interesting problems at the intersection of cross-border payments, cryptocurrency, foreign exchange and technology—providing pragmatic, business-oriented counsel that enables rapid growth while managing risk effectively. The ideal candidate is a team player who is energized by a high-growth environment and translating complex legal requirements and legal ambiguity into clear, actionable strategies. You move quickly with sound judgment, and excel as a trusted senior advisor to product, engineering, compliance, and business teams. Key Responsibilities: Product Legal Advise product and engineering teams on the legal and regulatory aspects of product design, development, and launch, with a particular focus on payment and banking products Translate complex regulatory requirements into clear guidance that helps teams build compliant products while growing rapidly Regulatory & Licensing Strategy Partner closely with business teams and compliance to develop and execute licensing and market entry strategies across mu

The opportunity We're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience team and play a key role in putting our customers first, and ensuring our Customer Engagement Centre are offering finest levels of customer service. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. Working directly with the Contact Centre Team Leaders, our Contact Centre Manager and our Customer Engagement Centre team this role will be key in delivering a hassle-free experience for all our customers. This position is located at our Bicester office and will require a minimum of three days in our office. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed. What matters most is that people get the time and support to do what needs to be done. And to enjoy doing it, of course. The responsibilities In this role, you'll be expected to champion all areas of customer engagement, putting the customer first in everything you do. Working as a member of the Customer Engagement department, you'll be instrumental in our ambition to be the best in class for customer service and offer all Polestar customers the finest experience. See below for a more thorough breakdown of the various tasks and areas you'll be responsible for: Handle enquiries from customers via Inbound Calls, Emails, Cases and chats Outbound follow up and delivery support calls Become a champion of the Polestar products to be able to give customers the best advice and support First line Complaint resolution Other tasks as required for the role The ideal candidate In order to succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have. Integrity, Kindness and Commitment. The ability to take the initiative, to meet set deadlines and requirements, and to always think customer first. As a pe

About Highnote Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability. We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet. We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. What you’ll be doing Building secure and compliant platform products that solve customer needs Writing high quality and robustly tested code, mostly in Java Understanding customer problems to build the right solutions Documenting your work to support our rapidly-scaling company Interfacing with a variety of the company’s domains to strengthen our platform What we are looking for 12+ years experience building production software systems A history of writing scalable, performant and maintainable code. We strongly believe languages can be learned and care more about your engineering skill over frameworks Excitement about shipping customer centric software Experience with Java >= 11, JPA ORM mapping, Crafting SQLs, unit and integration test