Product Operations Director Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution. This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation. What You’ll Do Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy. Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows. You won't just complete ticke

As Chief of Staff to the Chief Product Officer, you will be a force multiplier for Asana's product leadership team. This role helps the CPO run a high-functioning organization by translating priorities into an effective operating rhythm, keeping Product, Engineering, and Design aligned, and driving the key forums, communications, and strategic work that let leaders make better decisions faster. This is a high-trust, high-judgment role for someone who can move fluidly between strategic thinking and execution. You will own the cadence and connective tissue around the Office of the CPO: leadership meetings, board and planning materials, internal communications, cross-functional follow-through, and special projects that do not sit neatly within a single team. The role is especially important as the CPO's org now includes StackAI, Ecosystem Partnerships, and Data Science. You increase the CPO’s leverage by representing his priorities clearly, moving cross-functional work forward without him in the room, and imposing structure on messy, ambiguous situations. This role is not a head of operations, a gatekeeper, or a proxy product leader. It succeeds by increasing leadership leverage, organizational clarity, and decision quality across the product organization. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Run the core operating rhythm for the Office of the CPO, including but not limited to CPO directs, R&D leadership, and product leads at executive meetings Drive high-quality preparation, agendas, decisions, and follow-through for leadership meetings so the right conversatio

We are seeking a motivated and experienced Technical Program Manager II to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager II, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery. Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way. Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always

The Code Gen team is tasked with building AI-powered code transformation tools that transform rigid, legacy applications that suffer from poor scalability and high operating costs into modern, microservices-based architectures that are built on top of MongoDB. Join our team and be at the forefront of innovation and creativity. We are looking for a Staff Engineer with domain expertise and years of experience in modernizing legacy applications that are based on traditional database systems. A significant advantage is profound prior experience in leveraging AI, particularly LLMs and GenAI capabilities, to enable reliable, self-driving automation of the code transformation, iterative build, and test processes. In this role, you will be instrumental in initiating technical strategies and ideas, lead the Code Gen team in designing, building, and optimizing our code transformation workflow and tools. You will work on critical components that ensure the scalability, efficiency, and reliability of our services. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation, build and test. This role will be based remotely in North America. A strong candidate for this position will have Extensive experience (8+ years) in software development and operations, with a proven track record of delivering high performance, correctness, and architectural excellence in fast-paced environments Experience using Relational Databases such as Oracle, MySQL, Microsoft SQL Server or PostgreSQL Experience with tools and methodologies for code analysis, refactoring, and automated testing Experience in designing and implementing complex software systems, collaborating effectively with engineers of all experience levels to achieve high reliability and performance Practical knowledge of integrating GenAI into large-scale, complex systems, including a clear unde

The Code Gen team is tasked with building AI-powered code transformation tools that transform rigid, legacy applications that suffer from poor scalability and high operating costs into modern, microservices-based architectures that are built on top of MongoDB. Join our team and be at the forefront of innovation and creativity. We are looking for a Staff Engineer with domain expertise and years of experience in modernizing legacy applications that are based on traditional database systems. A significant advantage is profound prior experience in leveraging AI, particularly LLMs and GenAI capabilities, to enable reliable, self-driving automation of the code transformation, iterative build, and test processes. In this role, you will be instrumental in initiating technical strategies and ideas, lead the Code Gen team in designing, building, and optimizing our code transformation workflow and tools. You will work on critical components that ensure the scalability, efficiency, and reliability of our services. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation, build and test. This role will be based remotely in North America. A strong candidate for this position will have Extensive experience (8+ years) in software development and operations, with a proven track record of delivering high performance, correctness, and architectural excellence in fast-paced environments Experience using Relational Databases such as Oracle, MySQL, Microsoft SQL Server or PostgreSQL Experience with tools and methodologies for code analysis, refactoring, and automated testing Experience in designing and implementing complex software systems, collaborating effectively with engineers of all experience levels to achieve high reliability and performance Practical knowledge of integrating GenAI into large-scale, complex systems, including a clear unde

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. You will proactively construct and own an AI-forward research roadmap for key product pillars at Okta, operating at the intersection of Identity, Security, and Artificial Intelligence. As a Staff-level individual contributor, you will drive both qualitative and quantitative methodologies to define user experiences for non-deterministic AI agents, automated workflows, and developer platforms. Additionally, you leverage agentic tools and AI workflows internally to scale qualitative coding, synthesis, and research operations across the organization. In this role, you’ll get to: Drive AI Agent Research: Lead foundational and evaluative research on autonomous AI agents and the security thereof. Execute Balanced Mixed-Methods: Drive qualitative depth (contextual inquiry, cognitive walkthroughs) and quantitative rigor (large-scale surveys, behavioral telemetry, statistical modeling) to evaluate AI products. Pioneer AI Research Operations: Integrate AI tools, prompt engineering, and agentic research workflows into your daily practice to accelerate quality research outputs. Lead Cross-Discipline Collaboration: Facilitate research to drive cross-discipline clarity, executive alignment, and decision-making across complex security and admin workflows. Solve Complex Problems: Bring stakeholders together across multiple teams to scope problems and collaborate on research in ways that nurture a culture of curiosity and learning. Cultivate Empathy: Design mechanisms to bui

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Program Management Office is a unique role that sits at the intersection of Operations, Go To Market (GTM), and Risk Compliance teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment by bringing the right set of cross-functional stakeholders to enable their success. As an enablement function, we work with many teams including Operations, Product, Eng, GTM, and others. We are expanding our scope into one of Stripe's most consequential strategic priorities and launching in new markets. This work is new, fast-moving, and high-ambiguity — and we're looking for someone who thrives in exactly that environment. If you enjoy working on high-impact projects on a global scale, building programs from the ground up, and operating at the intersection of compliance, strategy, and execution — you'll love this role. What you'll do New Markets Program Management Own end-to-end program management for new markets across Stripe's roadmap, focusing on APAC region Drive operational readiness across workstreams, tracking milestones, surfacing risks, and unblocking dependencies Navigate high ambiguity — this is a 0→1 space where you will be expected to figure out the right approach, not wait for one to be handed to you Build repeatable frameworks, playbooks, and reporting standards to support a growing and complex portfolio of markets Cross-Functional Leadership

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Program Management Office is a unique role that sits at the intersection of Operations, Go To Market (GTM), and Risk Compliance teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment by bringing the right set of cross-functional stakeholders to enable their success. As an enablement function, we work with many teams including Operations, Product, Eng, GTM, and others. We are expanding our scope into one of Stripe's most consequential strategic priorities and launching in new markets. This work is new, fast-moving, and high-ambiguity — and we're looking for someone who thrives in exactly that environment. If you enjoy working on high-impact projects on a global scale, building programs from the ground up, and operating at the intersection of compliance, strategy, and execution — you'll love this role. What you’ll do People Leadership Recruit, train, and lead a global team of Program Managers; inspire, motivate, and enable individual development to promote career growth of direct reports. Develop both the long-term vision and strategy for the team and drive progress toward key metrics. Coach, mentor, and guide the team in program management and operations excellence. Build a strong team culture across a distributed, multi-timezone environment. New Markets Program Management Own end-to-end program management for a large and growing portfolio of programs, with a focus o

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations team is looking for an experienced fraud analyst to join an industry-leading global fraud operations team. This position is responsible for writing and maintaining fraud rulesets to prevent transaction fraud, conducting data analysis to identify and mitigate fraud attacks, while minimizing impact to users, and working collaboratively with fraud, operations, and product stakeholders to proactively implement fraud strategies and controls. They should have a deep understanding of fraud patterns and typologies, advanced SQL proficiency, strong analytical abilities, and experience writing and managing fraud rulesets. What you'll do Did you know that only around 4% of the world's GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity, and global prosperity. While the promise of a global online economy is palpable, it doesn't come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. Before we can fully realize the potential of a global internet economy, we must first address the burgeoning problem of fraud. We are looking for someone passionate about fighting fraud, identifying new trends and typologies, conducting complex data analysis, and working collaboratively with peers and partners in the fraud space. This position works closely with c

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Design state-of-the-art ML models and large-scale ML systems for underwriting and portfolio management for Stripe Capital based on ML principles, domain knowledge, risk, regulatory and engineering constraints. Design systems to speed up the time from idea to deployment of new models. Experiment and iterate on ML models (using tools including PyTorch and TensorFlow) to achieve key business goals and drive efficiency. Develop pipelines and automated processes to train and evaluate models in offline and online environments. Integrate ML models into production systems and ensure their scalability and reliability. Collaborate with product and strategy partners to propose, prioritize, and implement new product features. Engage with the latest developments in ML/AI and take calculated risks in transforming innovative ML ideas into productionized solutions. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Computer Science, Machine Learning, Mathematics, Physics, Statistics, or a related field, plus two (2) years of experience in Building and shipping ML systems in production. Must have two (2) years of experience in each of the following: ML algorithms and model architectures; Designing, training and evaluating machine learning models; Productionizing and deploying machine learning models at scale; Orchestrating data pipelines and leveraging large-s

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Lead technical discussions and implement scalable technical solutions for open-ended, medium-to-large-sized technical problems in the issued cards and financial accounts space, including account management/compliance, onboarding, fraud prevention, and more (50%); Write technical project briefs and workstream roadmaps for medium-to-large-sized technical problems in the banking-as-a-service space (5%); Provide mentorship & technical training around the codebase to junior engineers and newer engineers (5%); Write technical documentation around compliance and fraud within the card issuing domain (5%); Partner directly with cross functional teams, like Product and Fraud Strategy, to translate real-world requirements into technical outcomes (5%); Regularly go on-call for your engineering team (10%); Review API and technical designs for various engineering teams (20%). Who you are Minimum requirements Bachelor's degree or foreign equivalent in Computer Science or related field followed by 3 years of experience in Software Engineering. Position also requires experience with the following: 3 years of experience with typed (Java, C++ or Scala) or untyped programming languages (Javascript, Ruby, Python); 2 years of experience with building end-to-end software solutions for fraud, compliance, and/or onboarding in the banking-as-a-service space; 2 years of experience with Data

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Architect, build, and maintain robust APIs, services, and systems across engineering teams using Ruby and Java; Act as a domain expert of the payments family of Stripe products, and in particular various payout methods and underlying rails used in US / UK; Build and enhance software infrastructure, encompassing the complete development lifecycle from coding to testing, deployment, debugging, and maintenance; Design software systems leveraging scientific analysis and mathematical models to predict and measure design outcomes; Contribute to core interface design and write code; Serve as a role model for how great software should be written; Contribute code changes in every layer of the stack, from launching a net new payout method API to making a UI change in the Stripe Dashboard for the Stripe Connect product; Scope and lead technical projects, laying the groundwork for early-stage products to iteratively evolve and scale; Engineer payments integration with banking partners to launch new markets, payout methods, and capabilities, while ensuring reliability and scalability; Work with engineers across the company to build new features at large-scale; Design and implement secure systems for sensitive data storage; Work with engineers across the company to understand when existing infrastructure can be leveraged vs. when building a bespoke solution is necessary

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting our systems and delivering an exceptional user experience for legitimate users. What you'll do You'll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high-priority problem spaces that change the trajectory of Risk Operations. You'll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org. Responsibilities Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the i

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce V

About the Team API Agents builds the shared agent harness, tools, and infrastructure that turn OpenAI’s frontier models into systems that can reliably complete real work. We carry the capabilities behind Codex into a much broader set of products and workflows across software engineering, research, finance, healthcare, enterprise operations, and more. Our work spans search and connected context, computer use, memory, delegation and multi-agent coordination, and safe execution. Sitting at the intersection of Research, Codex, infrastructure, and applied product teams, we build reusable agent capabilities that compound across the ecosystem. About the Role We are looking for an experienced backend software engineer to build the core systems behind the next generation of agents. You will design reliable services and abstractions that help agents find the right context, use tools and computers, retain knowledge, coordinate over long-running workflows, and take action safely. The role combines deep backend and infrastructure work with strong product judgment, with opportunities to work across agent runtimes, orchestration, search, execution environments, identity and permissions, observability, and evaluations. This is software and systems engineering rather than model training: success comes from strong backend fundamentals, high agency, and the ability to turn fast-moving research capabilities into dependable production primitives. In this role, you will: Design, build, and operate the shared agent harness and backend infrastructure that power long-running, high-value workflows across OpenAI and third-party products. Build reusable capabilities across search and connected context, computer use, memory, tool execution, delegation, subagents, and multi-agent orchestration. Establish the foundations agents need to operate safely in production, including secure execution environments, identity and permissions, observability, evaluations, reliability, and cost and latency effi