Product Support Engineer Jobs

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. As a Site Reliability Engineer II, you’ll help us balance development velocity with the reliability our customers depend on. You’ll work with engineering teams to implement how their services are measured, investigate production issues across the stack, and turn what you learn into automation, tooling, and documentation that improves reliability. You’ll use agentic development tools as part of your everyday practice, delegating well-bounded tasks, verifying the output, and contributing to the shared context that makes AI effective for the whole team. This is a hands-on individual contributor role at the intersection of Engineering, Product, Customer Success and Technical Support, where you’ll take ownership of part of your team’s systems, deliver reliability improvements end-to-end within your team and grow toward broader influence. This role if offered as remote in Australia. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in Australia and unrestricted work rights in Australia. At this time, we are unable to offer employer sponsorship or support employer-administered work authorisation for this position. # LI -Remote What you can expect to d

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a talented and passionate Staff Software Engineer for our Snowpark Container Service , part of our Snowflake Compute Platform - to build our elastic, high-scale, high-performance, cloud native compute platform to enable bringing Compute to Data effortless and simple. Snowpark Container Services is a fully managed container offering that helps our customers easily deploy, manage, and scale containerized applications without having to move data out of Snowflake. As a fully managed service, it comes with Snowflake security, configuration, and operational best practices built in. You will be part of this highly productive, fast moving, and growing team that is critical to realizing Snowflake’s Data Cloud Mission. AS A STAFF SOFTWARE ENGINEER, YOU WILL: Design and develop features, understand customer requirements and meet business goals. Lead a team of engineers, including mentoring and guiding them, and build technical direction and strategy for large and critical parts of the product surface area. Manage all aspects of the Project, including Design, Coding, Reviews, Testing, Observability, Tooling and On-Call support. Build highly reliable and fault-tolerant software to meet the needs of the largest customers. Ensure operational readiness and maintainabilit

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is looking for a Machine Learning Engineer who is passionate about collaborating with data scientists, product managers and engineers alike. As part of our team, you will help us accelerate the development and extension of products powered by Gen AI and many other shapes of Machine Learning. You’ll be contributing hands-on to the development of the services and pipelines that enable multiple ML/AI features in our product. You will have the opportunity to collaborate with multiple organizations, taking input and guidance from your senior stakeholders and helping bring our initiatives to reality. You’ll succeed by showcasing excellent capacity to manage time, demonstrating emotional intelligence as you navigate stakeholder relationships, and by continuously improving your technical skill set. Key Responsibilities Build and improve the capabilities that enable and accelerate the production of machine learning (ML) and generative AI (genAI) based solutions Partner with data scientists, effectively sharing engineering context and collaborating to support larger initiatives Incorporate the best ava

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is looking for a Machine Learning Engineer who is passionate about collaborating with data scientists, product managers and engineers alike. As part of our team, you will help us accelerate the development and extension of products powered by Gen AI and many other shapes of Machine Learning. You’ll be contributing hands-on to the development of the services and pipelines that enable multiple ML/AI features in our product. You will have the opportunity to collaborate with multiple organizations, taking input and guidance from your senior stakeholders and helping bring our initiatives to reality. You’ll succeed by showcasing excellent capacity to manage time, demonstrating emotional intelligence as you navigate stakeholder relationships, and by continuously improving your technical skill set. Key Responsibilities Build and improve the capabilities that enable and accelerate the production of machine learning (ML) and generative AI (genAI) based solutions Partner with data scientists, effectively sharing engineering context and collaborating to support larger initiatives Incorporate the best ava

We’re hiring at Paytm Payments Services Limited(PPSL) About the Role- As a Product Manager (Devices), you will own and lead the device charter across Soundbox, EDC, and emerging AI-enabled devices. You will set the strategy, define the roadmap, and work closely with CXOs to drive merchant experience, operational efficiency, and business impact. Key Responsibilities- - Define and own the device roadmap & vision aligned to Paytm’s growth strategy. - Lead end-to-end device lifecycle management: activation → monitoring → predictive health → refurb/replacement → end-of-life. - Drive AI-powered device innovation (merchant-facing AI device, multilingual bot integration). -Influence leadership and cross-functional priorities with data-backed recommendations. - Mentor PMs/Associate PMs and build a strong device product culture. - Track industry benchmarks and competitive landscape to position Paytm devices ahead of peers. What You’ll Contribute To - Large-scale AI adoption strategy. - Cross-device predictive health models to reduce downtime and false positives. - Proactive merchant engagement through Device and CLM. - Sustainability & cost efficiency through smart refurb and replacement policies. Skills & Qualifications- - Product experience, with at least 2 years owning device/IoT/fintech hardware products. - Strong leadership & roadmap ownership skills, with CXO-level exposure. - Experience in driving cross-functional programs (engineering, business, operations). - Strategic thinker with execution excellence. Ability to influence stakeholders and mentor junior PMs. Why join us? A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in cre

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participate actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who

About the Team The Industry Marketing team helps OpenAI bring frontier AI to the industries where it can create meaningful, measurable impact. We work across Product, GTM, Communications, Partnerships, Policy, Security, and Research to translate model and product capabilities into industry narratives, field motions, customer proof, and launch programs that help enterprises adopt AI responsibly. About the Role As Product Marketing Manager, Cybersecurity, you will help define how OpenAI brings frontier AI to cyber defenders. This role sits at the center of Daybreak, OpenAI’s cybersecurity initiative to help defenders see risk earlier, act sooner, and build software that is resilient by design. You will shape the market narrative, build the field-facing operating system, and coordinate cross-functional execution across product launches, customer proof, partner moments, events, and account-based campaigns. You will help senior security leaders understand how OpenAI models, Trusted Access for Cyber, Codex Security, and related workflows can support real defensive work. We’re looking for a product marketer who combines strategic narrative, technical curiosity, enterprise go-to-market judgment, and program leadership. The right person can turn fast-moving capabilities into clear positioning, credible assets, and practical field execution. In this role, you will: Own positioning and messaging for OpenAI’s cybersecurity offering, including Daybreak, Trusted Access for Cyber, Codex Security, and related product surfaces. Build field-ready assets for account directors, solutions engineers, security leaders, and executive audiences, including first-call decks, one-pagers, use-case libraries, customer stories, and proof-point packages. Translate frontier model capabilities into simple, accurate, and defensible go-to-market language for senior enterprise buyers and security practitioners. Partner with Product, Research, Security, Policy, Communications, Partnerships, and GTM to c

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Fulfillment group, in Marketplace, at Lyft is responsible for determining what inventory can be reliably offered for a given rider session and reliably fulfilling rider requests. The group has a few sub teams that are responsible for generating feasible offers for riders, connecting rider requests with drivers to fulfill those offers and a demand and supply lifecycle platform that power great rideshare experience. As a software engineer at Lyft, you'll collaborate with other software engineers and cross functions like product, data science and analytics to lead and execute large projects from idea to efficient execution. We're looking for a motivated Software Engineer who is passionate about solving challenging technical problems and is excited about working in a fast-paced, innovative and cross-functional environment where they will take on some of the most interesting and impactful problems in ridesharing. Responsibilities: Contribute to the roadmap and architecture based on technology and business needs Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various trade offs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Build Features from tech specification to positive execution Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags and tech talks Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience 3+ years of software engineering industry experience Proficiency in object-oriented programming Experience designing, debugging and running fault-tolerant, highly available, large-scale di

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team Twitch Security Platform builds and operates the foundational software, data, and automation that enable security at scale across Twitch. As a Software Development Engineer II (SDE II) on the Security Platform team, you will design, build, and operate critical services, pipelines, and tooling that power Twitch's security, privacy, and compliance programs. About the Role Twitch Security Platform builds and operates the foundational software, data, and automation that enable security at scale across Twitch. As a Software Development Engineer II (SDE II) on the Security Platform team, you will design, build, and operate critical services, pipelines, and tooling that power Twitch's security, privacy, and compliance programs. In this role, you will work at the intersection of software, security, privacy, and data engineering, contributing production systems that handle large-scale security telemetry, automate security workflows, and provide reliable data and services to internal teams. You will partner closely with engineers and product teams to solve real-world security problems through well-designed software. You will own projects end-to-end from design and implementation through deployment and operational support for the systems that are business-critical and highly visible. The problems yo

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We're looking for a Developer Relations Engineer based in New York, NY to join our team and help more developers discover, learn, and build with Supabase. You'll create high-impact content, build real-world projects, and represent Supabase across communities and events. If you're equally energized by writing code and teaching others, this is the role for you. Why This Role Matters Supabase is growing fast with 350,000+ developers , 1,000+ OSS contributors , and a thriving open source ecosystem. Our users are builders, startup founders, weekend hackers, and engineers scaling to millions of users. DevRel is how we meet them where they are: through content, community, and code. We're building a community of communities that brings together developers from many backgrounds, including first-time open source contributors. As a DevRel Engineer, you'll be a bridge between Supabase and the broader developer ecosystem, helping people get started, go deep, and feel connected. What You'll Do Make content — Publish compelling technical content, especially video, to help developers learn Supabase quickly Build demos and tutorials — Ship real-world apps using Supabase and tools like Next.js, React, and Stripe. Write guides that others can follow and remix Represent Supabase — Speak at meetups, livestream builds, and engage with the developer ecosystem. You'll be a visible and trusted voice of the platform Support and grow the community — Celebrate contributors, answer questions, highlight cool projects, and bring developer feedback to the team Collaborate across the company — Work with engineering, product, and growth to amplify launches, prioritize content, and reduce friction for new users Yo

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We're looking for a Developer Relations Engineer to join our team and help more developers discover, learn, and build with Supabase. You'll create high-impact content, build real-world projects, and represent Supabase across communities and events. If you're equally energized by writing code and teaching others, this is the role for you. Why This Role Matters Supabase is growing fast with 350,000+ developers , 1,000+ OSS contributors , and a thriving open source ecosystem. Our users are builders, startup founders, weekend hackers, and engineers scaling to millions of users. DevRel is how we meet them where they are: through content, community, and code. We're building a community of communities that brings together developers from many backgrounds, including first-time open source contributors. As a DevRel Engineer, you'll be a bridge between Supabase and the broader developer ecosystem, helping people get started, go deep, and feel connected. What You'll Do Make content — Publish compelling technical content, especially video, to help developers learn Supabase quickly Build demos and tutorials — Ship real-world apps using Supabase and tools like Next.js, React, and Stripe. Write guides that others can follow and remix Represent Supabase — Speak at meetups, livestream builds, and engage with the developer ecosystem. You'll be a visible and trusted voice of the platform Support and grow the community — Celebrate contributors, answer questions, highlight cool projects, and bring developer feedback to the team Collaborate across the company — Work with engineering, product, and growth to amplify launches, prioritize content, and reduce friction for new users You Might Be a Good Fit

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We're looking for a Developer Relations Engineer based in London to join our team and help more developers discover, learn, and build with Supabase. You'll create high-impact content, build real-world projects, and represent Supabase across communities and events. If you're equally energized by writing code and teaching others, this is the role for you. Why This Role Matters Supabase is growing fast with 350,000+ developers , 1,000+ OSS contributors , and a thriving open source ecosystem. Our users are builders, startup founders, weekend hackers, and engineers scaling to millions of users. DevRel is how we meet them where they are: through content, community, and code. We're building a community of communities that brings together developers from many backgrounds, including first-time open source contributors. As a DevRel Engineer, you'll be a bridge between Supabase and the broader developer ecosystem, helping people get started, go deep, and feel connected. What You'll Do Make content — Publish compelling technical content, especially video, to help developers learn Supabase quickly Build demos and tutorials — Ship real-world apps using Supabase and tools like Next.js, React, and Stripe. Write guides that others can follow and remix Represent Supabase — Speak at meetups, livestream builds, and engage with the developer ecosystem. You'll be a visible and trusted voice of the platform Support and grow the community — Celebrate contributors, answer questions, highlight cool projects, and bring developer feedback to the team Collaborate across the company — Work with engineering, product, and growth to amplify launches, prioritize content, and reduce friction for new users You Migh

About The Role & Team We’re looking for a Head of Product Marketing to define how Amplitude brings its multi-product portfolio to market. You’ll shape the narrative across our analytics platform, Statsig, and our proactive Agents—creating a clear, differentiated story while helping each product win with its target audience. This is a player-coach role . You’ll set the strategy and operating model for Product Marketing while staying close to the work: shaping positioning, leading major launches, co-building AI loops to deliver customer and competitive insights, and partnering with Product, Engineering, Sales, and Marketing. You’ll join at an important moment for the portfolio, as Amplitude expands beyond analytics and into experimentation to support the future of product development and iteration. If you’re excited by the opportunity to shape the story and market, build the team, and build an AI native PMM org , you’ll feel right at home. As a Head of Product Marketing, you will: Define Amplitude’s product narrative and positioning: Own the overarching product marketing strategy and point of view across our multi-product portfolio, including analytics, Statsig, and proactive agents. Develop a differentiated point of view and way to bring the company’s worldview to life, staying close to how teams at all stages of maturity curve are building. Lead GTM strategy for major products and launches: Partner with Product and Engineering to bring new products and capabilities to market—from positioning and messaging to launch strategy, enablement, customer proof, and adoption. Set a creative approach that caters to the audience, market, and maturity of each product. Build and coach a high-performing AI native PMM function: Set the team’s priorities, operating cadence, and bar for quality while developing PMMs into stronger strategists and storytellers. Turn customer and market insight into strategy: Develop a deep understanding of our customers, competitors, and market dyn

About Team The IT SaaS Engineering Team is the backbone of MongoDB's go-to-market operations. We build and run the Salesforce platform — with the automation, security, and governance that Sales Operations, Revenue Operations, Security, and Compliance rely on daily to manage customer relationships and drive business growth. Role Overview Join us as a Senior Salesforce Engineer and take ownership of the CPQ and CLM systems that power MongoDB's quote-to-contract lifecycle. You'll design and build scalable pricing, quoting, and contract automation solutions end-to-end — from first design conversation to production support — working alongside senior engineers and stakeholders across Sales, Deal Desk, and Legal. This is a role for an engineer who enjoys solving hard technical problems, cares deeply about accuracy and compliance in revenue-critical systems, and wants to bring modern, AI-augmented development practices into how enterprise Q2C solutions get built. What you’ll do Design, build, and maintain scalable CPQ configuration (product rules, price rules, bundles, discounting logic) and CLM workflows (clause libraries, approval chains, e-signature integration) Partner with Sales, Deal Desk, Legal, and Finance stakeholders to translate quote-to-cash requirements into secure, maintainable technical solutions Own delivery across the full solution lifecycle — design, development, testing, deployment, documentation, and production support Collaborate with globally distributed engineering teams to deliver reliable, well-governed CPQ/CLM solutions in an Agile environment Drive strong engineering practices across code quality, documentation, release management, and platform governance Identify opportunities to simplify pricing logic, reduce legacy quote template debt, and strengthen the overall Q2C operating model Troubleshoot complex pricing, approval, or contract-generation issues and deliver sustainable, long-term fixes Stay current on CPQ/CLM platform capabilities and appl

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role For years, avatars have been something you watch. You write a script, we render a video, someone presses play. That model has taken AI video a long way but it has a ceiling. A video can't answer a question. It can't read the room. It can't role-play a tough conversation and adapt when you push back. We're changing that. Interactive Avatars listen, talk, and respond in real time; inside your product, your website, or your internal tools. You bring the logic and the language model; we power the avatar layer: the speech, the expression, the listening, the sense that there's someone actually there. It's early. Interactive Avatars is in closed beta today, and the teams building on it are pushing it into places we didn't expect - AI sales reps, always-on support agents, interactive trainers, onboarding guides. We're hiring a Product Manager to own it and take it from beta to a platform that thousands of developers build on. This is a role with real scope. You'll help define what a real-time avatar API should be, the surface developers integrate against, the experience end users feel, and the commercial model that makes it a business. You'll work directly with the engineering and research teams building