Product Support Operations Associate Jobs

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s software forms the operating system for the militaries of the United States and her allies, driving outcomes and enhancing capabilities across the full spectrum of operations, intelligence, and support activities. Our defense applications are the tip of that spear, powerful tools used daily by thousands of soldiers, sailors, airmen, and marines to perform critical work at home and abroad from the Pentagon to the front lines. The engineers who build, maintain, and extend these applications are responsible for wielding the immense technical potential of Palantir’s data modeling and AI platforms to create exquisite domain-specific workflows and interfaces that modernize, extend, and revolutionize the capabilities of the warfighter. This is a front-end engineering role focused on marrying Palantir’s Foundry and AIP platform technologies, application specific backend services, and modern web technologies with domain expertise. These teams are nimble and select the right tool for the task in front of them rather than adhering to a rigidly defined tech stack, but the most common setups are React for standard DOM rendering, Maplibre and/or Three js for geospatial and 3D rendering, Redux (in various flavors) for state management, Conjure for API management, and OSDK for interaction with the foundry platform. A rich ecosystem of in-house libraries and toolchains sit on top of that foundation to provide cross-app messaging, live data streaming, robust classification based access control, and a host of other specialized functions. Defense applications developers both consume and produce these re-usable tools as part of their core engineering role. Core R

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir drive large-scale transformation through data, AI and world-leading infrastructure that supports mission-critical workloads. In this role, you’ll have an opportunity to grow more quickly than you ever envisioned as you contribute high-quality code directly to: • Rubix and Apollo, platforms deployed at the most important institutions across the public and private sectors • Shaping Mission Manager, our new internal-infrastructure business line, used by advanced civil and defense agencies worldwide to power their infrastructure in highly sensitive environments • Building the core capabilities used by advanced civil and defense agencies worldwide to power their infrastructure • Providing the substrate on which Palantir deploys its other platforms, Foundry and Gotham, which power workflows for research scientists, aerospace engineers, intelligence analysts and economic forecasters You’ll join our Production Infrastructure organization, made up of small teams of engineers working on: • Environment Platform: a Kubernetes-based PaaS spanning hundreds of production clusters • Apollo: secure, fleet-wide deployment and change-management for complex microservice suites • Signals: our full suite of observability and alerting tools Core Responsibilities As a Software Engineer at Palantir, you’ll own every phase of the product lifecycle—from generating ideas and designing prototypes to executing features and shipping releases—while being paired with a dedicated mentor who champions your growth. You’ll work hand-in-hand with both technical and non-technical colleagues to uncover real customer problems and deliver solutions that ad

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir drive large-scale transformation through data, AI and world-leading infrastructure that supports mission-critical workloads. As a Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned as you contribute high-quality code directly to: • Rubix and Apollo, platforms deployed at the most important institutions across the public and private sectors. • Shaping Mission Manager, our new internal-infrastructure business line, used by advanced civil and defense agencies worldwide to power their infrastructure in highly sensitive environments • Building the core capabilities used by advanced civil and defense agencies worldwide to power their infrastructure • Providing the substrate on which Palantir deploys its other platforms, Foundry and Gotham, which power workflows for research scientists, aerospace engineers, intelligence analysts and economic forecasters. You’ll join our Production Infrastructure organization, made up of small teams of engineers working on: • Environment Platform: a Kubernetes-based PaaS spanning hundreds of production clusters • Apollo: secure, fleet-wide deployment and change-management for complex microservice suites • Signals: our full suite of observability and alerting tools Core Responsibilities As a Software Engineer Intern at Palantir, you’ll own every phase of the product lifecycle—from generating ideas and designing prototypes to executing features and shipping releases—while being paired with a dedicated mentor who champions your growth. You’ll work hand-in-hand with both technical and non-technical colleagues to uncover real customer problems and

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s software forms the operating system for the militaries of the United States and her allies, driving outcomes and enhancing capabilities across the full spectrum of operations, intelligence, and support activities. Our defense applications are the tip of that spear, powerful tools used daily by thousands of soldiers, sailors, airmen, and marines to perform critical work at home and abroad from the Pentagon to the front lines. The engineers who build, maintain, and extend these applications are responsible for wielding the immense technical potential of Palantir’s data modeling and AI platforms to create exquisite domain-specific workflows and interfaces that modernize, extend, and revolutionize the capabilities of the warfighter. This is a front-end engineering role focused on marrying Palantir’s Foundry and AIP platform technologies, application specific backend services, and modern web technologies with domain expertise. These teams are nimble and select the right tool for the task in front of them rather than adhering to a rigidly defined tech stack, but the most common setups are React for standard DOM rendering, Maplibre and/or Three js for geospatial and 3D rendering, Redux (in various flavors) for state management, Conjure for API management, and OSDK for interaction with the foundry platform. A rich ecosystem of in-house libraries and toolchains sit on top of that foundation to provide cross-app messaging, live data streaming, robust classification based access control, and a host of other specialized functions. Defense applications developers both consume and produce these re-usable tools as part of their core engineering role. Core R

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems. The Deployments team designs and maintains our continuous delivery infrastructure, ensuring reliable code deployment from development through production for all engineering teams. This infrastructure is primarily composed of Argo Workflows and ArgoCD. The team also provides tooling that enables clear system ownership and facilitates self-service onboarding for development teams. We are looking to speak to candidates who can work East Coast hours. The ideal candidate should Have 6+ years of experience in software development and operating distributed systems Proficiency in Python, Go, or a similar language Proven experience building and operating large-scale continuous integration and continuous deployment (CI/CD) pipelines Possess a customer-focused mindset Value efficiency in processes and operations Prefer automation over manual process (“allergic to ops work”). We are a small team of software engineers with a strong bias towards software solutions to avoid toil Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Expectations Contribute to developing a world-class continuous deployment experience, enabling the rapid and reliable shipment of MongoDB products This includes, but is not limited to, contributing to open-source projects, or engineering software-based

The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, deployment machinery, and observability and alerting systems. The Fabric team manages the infrastructure that enables secure communication between systems and from the public internet. Their responsibilities encompass network architecture, service mesh, and edge load balancing, ensuring customer data remains safe in transit. The team plays a crucial role in developing and maintaining the reliable and globally connected multi-cloud network that supports MongoDB products. This role can sit in our NYC HQ, our smaller Austin, Palo Alto, or San Francisco offices, or fully remote from anywhere in North America. When based in an office, we provide hybrid work accommodation. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As an SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. The ideal candidate should Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles Possess a customer-focused mindset, driving improvements that benefit end-users Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) Be intimately familiar with modern cloud-based infrastructure and the network design prim

The Team Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, deployment machinery, and observability and alerting systems. The Fabric team manages the infrastructure that enables secure communication between systems and from the public internet. Their responsibilities encompass network architecture, service mesh, and edge load balancing, ensuring customer data remains safe in transit. The team plays a crucial role in developing and maintaining the reliable and globally connected multi-cloud network that supports MongoDB products. This role can sit in our Toronto or Vancouver offices, or fully remote from anywhere in North America. When based in an office, we provide hybrid work accommodation. Role Overview We are seeking a talented Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As an SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. The ideal candidate should Have 10+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles Possess a customer-focused mindset, driving improvements that benefit end-users Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) Be intimately familiar with modern cloud-based infrastructure and the network design primitives of at least one of AWS, Azur

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems. The Deployments team designs and maintains our continuous delivery infrastructure, ensuring reliable code deployment from development through production for all engineering teams. This infrastructure is primarily composed of Argo Workflows and ArgoCD. The team also provides tooling that enables clear system ownership and facilitates self-service onboarding for development teams. We are looking to speak to candidates who can work East Coast hours. The ideal candidate should Have 6+ years of experience in software development and operating distributed systems Proficiency in Python, Go, or a similar language Proven experience building and operating large-scale continuous integration and continuous deployment (CI/CD) pipelines Possess a customer-focused mindset Value efficiency in processes and operations Prefer automation over manual process (“allergic to ops work”). We are a small team of software engineers with a strong bias towards software solutions to avoid toil Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Expectations Contribute to developing a world-class continuous deployment experience, enabling the rapid and reliable shipment of MongoDB products This includes, but is not limited to, contributing to open-source projects, or engineering software-based

About the Team OpenAI’s Network Engineering team within IT and Security advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient network services. We build and operate the connectivity that supports OpenAI’s offices, labs, campuses, cloud environments, people, and devices. By combining strong network fundamentals with security, reliability, automation, and user-centered design, we enable impactful AI research, corporate operations, and product innovation. About the Role As a Network Engineer at OpenAI, you will design, operate, and continuously improve the global networks that connect our offices, labs, campuses, PoPs, cloud environments, people, and devices. The role spans strategic platform engineering and responsive production operations: you will shape architecture, standards, roadmaps, lifecycle plans, and automation while supporting incidents, escalations, and time-sensitive delivery. Operational signals will inform what we stabilize, simplify, standardize, or automate next. We work backward from user needs, investigate root causes, own outcomes end-to-end, and move quickly without compromising security. We are looking for a versatile engineer who can make pragmatic reliability and security tradeoffs, communicate clearly, and turn recurring operational work into durable platforms, tooling, and standards. You will partner across IT, Security, AppEng, Research, Applied, workplace teams, carriers, and vendors. In this role, you will: Design, implement, and operate secure, scalable enterprise networks across offices, labs, campuses, PoPs, cloud connectivity, and hybrid environments. Set strategic direction for network services through architecture, standards, roadmaps, lifecycle planning, capacity strategy, and measurable reliability outcomes. Own production operations, including on-call, incident response, escalations, and time-sensitive delivery, while protecting user experience,

About the Team The Monetization team is a new cross-functional group working across engineering, product, research, and design to build the foundational systems that will help OpenAI scale access to intelligence responsibly. Our mission is to develop user-first, privacy-preserving monetization products—including next-generation ads experiences—that strengthen user trust, unlock economic opportunity, and support OpenAI’s long-term innovation. Monetization plays a critical role in enabling OpenAI to continue pushing the boundaries of AI capabilities while ensuring the benefits of AGI are broadly shared. We believe monetization must be aligned with user value, uphold rigorous privacy and safety standards, and sustain a healthy ecosystem of developers and businesses. This team operates in a greenfield environment and moves quickly through prototyping, experimentation, and iterative deployment. We partner closely with Product, Design, and Research to bring research breakthroughs into real-world systems at global scale. About the Role We’re looking for an experienced Software Engineer to help build the core infrastructure behind OpenAI’s monetization and ads systems. In this foundational role, you’ll architect and implement distributed systems that power OpenAI’s monetization stack—focusing on reliability, performance, privacy, and large-scale operation. You’ll work across backend, systems, and platform layers to define and implement 0→1 infrastructure, partnering closely with Product, Design, and Research to shape the future of monetized AI experiences. Your work will enable both internal and external teams to build on safe, scalable, and robust monetization primitives. This role is exclusively based across our San Francisco & Seattles sites. We offer relocation assistance to new employees. In this role, you will: Design and build the foundational backend and infrastructure powering OpenAI’s monetization and ads systems Architect large-scale distributed systems that

About the Team OpenAI is building the infrastructure foundation for the next generation of AI. The Data Center Engineering team defines the strategy, reference architectures, technical requirements, and delivery standards for the large-scale data centers that support OpenAI research, products, and infrastructure partners. As a Data Center Infrastructure Engineering Program Manager, you will help turn complex infrastructure strategy into executable programs across electrical, mechanical, controls, network, hardware, construction, commissioning, deployment, and operations workstreams. You will partner with research, hardware engineering, data center engineering, site development, supply chain, security, EHS, finance, legal, operations, and external delivery partners to bring OpenAI's infrastructure vision to life. About the Role We are looking for an Engineering Program Manager (EPM) to lead assigned infrastructure programs focused on production and non-production network integration, controls coordination, and the design and deployment of data hall or whitespace facilities. The EPM will support functional Directly Responsible Individuals (DRIs) across network, controls, structural, electrical, and mechanical disciplines. Key responsibilities include coordinating assigned workstreams and program controls, maintaining risks and interfaces, and supporting readiness within the network and data hall deployment track. The ideal candidate thrives on bringing structure to complex environments characterized by ambiguous technical requirements, large partner ecosystems, tight deadlines, and high operational stakes. This individual must be adept at keeping teams aligned on decisions, risks, dependencies, schedules, and readiness criteria, and escalating gaps or decision points when needed. Candidates should have a proven track record of managing technically challenging engineering programs across major lifecycle phases, including design, validation, procurement, construction, c

The Best Players Need the Best People. This role implements practical, AI-enabled workflows that increase productivity, reduce manual effort, improve speed, and deliver measurable business value across PGA Tour departments. Working closely with internal stakeholders including product teams, engineering, data science and AI COE, cybersecurity, privacy, technology operations, and approved vendors. The Forward Deployed Engineer documents existing workflows, defines requirements, configures approved tools with the AI Governance Committee, and supports rollout of repeatable solutions that are secure, accurate, reliable, and easy for employees to use. This is an implementation-focused role centered on assigned use cases and department-level workflow improvements. The engineer evaluates whether a business need can be met through existing enterprise platforms, configuration, integration, workflow redesign, or vendor capability, and will escalate larger product, roadmap, architecture, or custom-development decisions to AI leadership. Qualifications Bachelor’s degree in Computer Science, Information Technology, Data Science, Engineering, or equivalent practical experience. Minimum 5 years of experience in software engineering, systems integration, solutions engi

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing We’re seeking a data-driven and collaborative Lead Digital Technology & Marketing Analytics professional to help transform data into actionable business insights across digital, marketing, operations, and enterprise functions. In this role, you’ll work closely with stakeholders across digital marketing, customer service, operations, engineering, R&D, and IT to support the integration, management, and analysis of data from a variety of sources. You will be responsible for developing, testing, and maintaining dashboards, reports, visualizations, and self-service analytics solutions that enable business users to make informed decisions and support strategic initiatives. Partnering with centralized data and technology teams, you’ll help define data architecture, manage data pipelines, validate datasets, develop data models, and support data governance best practices across the organization. As a key member of the analytics function, you will drive adoption of analytics tools through user training and enablement, collaborate on prioritizing business requests, and contribute to test-and-learn initiatives including A/B testing and incremental analysis. Your ability to identify trends, uncover opportunities, and communicate insights clearly will play a critical role in advancing data-driven decision making across the business. What You Bring · Bachelor’s degree in Data Science, Computer Science, Business, Econo

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Performance, Brand Overview Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe. Do you have experience managing investigations, risk, compliance, audit, merchant monitoring, or brand protection processes? • Do you have strong knowledge of investigative case management, referral intake, evidence review, customer response evaluation, and assessment support? • Are you a people leader with sound judgment, stakeholder management, and program execution skills? • Are you collaborative, detail-oriented, and able to manage a global investigations function that complements operations, enablement, and governance routines? Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data. Role • Ensure investigations are

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As an Automation Technician, you will play a key role in building, installing, troubleshooting, and supporting the automated manufacturing equipment that keeps our operations running efficiently. You'll combine your electrical and automation expertise with hands-on problem solving to ensure equipment is operating safely, reliably, and at peak performance. This is where your technical skills directly impact advanced manufacturing systems, helping bring innovative automation solutions to life while supporting the production of products that help save and sustain lives. Working closely with engineers, designers, manufacturing teams, and external partners, you will support automation projects from assembly and testing through installation and startup. Success in this role is measured by equipment reliabil