Professional Services Engagement Manager in Chicago

About Chicago Public Media Chicago Public Media is one of the nation’s largest local nonprofit news organizations. Home to WBEZ 91.5FM, the Chicago Sun-Times, and Vocalo. Chicago Public Media reaches more than 3.3 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to be the most trusted news source Chicagoans turn to for understanding the people, events, and ideas shaping our community. Chicago Public Media is a 100% community-funded newsroom powered by nearly 97,000 members whose support makes our journalism possible. This sustained community investment helped drive nationally recognized work in 2025, including 29 awards from esteemed organizations, including the Public Media Journalists Association, the Edward R. Murrow Awards, and the National Association of Black Journalists. We believe independent journalism is essential to a healthy democracy and that access to objective, fact-based news is a right for every citizen. We serve the public interest by creating diverse content that informs and enriches our community, supported by a dedicated staff of approximately 250 professionals. For more information, please see the Chicago Public Media Annual Report . The Opportunity The Director of Lifecycle & Retention leads Chicago Public Media’s enterprise lifecycle strategy across brands, platforms, and audience touchpoints. This role is responsible for designing the systems, frameworks, and strategies that strengthen retention, loyalty, participation, and long-term supporter value following acquisition. The Director establishes the lifecycle architecture, audience segmentation, performance goals, and optimization priorities that guide onboarding, engagement, renewal, sustainer conversion, upgrades, reactivation, advocacy, and long-term relationship development. The role partners closely with Product, Marketing, Insights, Development, Editorial, and the Membership team to translate

Our Local Programs and Regulatory Compliance team is responsible for ensuring compliance with local laws and regulations in the countries where we operate. Financial crime moves fast — our AML program needs to move faster. As AML Manager on our Local Programs and Regulatory Compliance team, you'll lead the frontline defense against money laundering and fraud, building the monitoring programs, policies, and controls that keep our firm — and the broader financial system — safe. You'll work shoulder-to-shoulder with legal, compliance, and technology teams, and act as a trusted voice with regulators like FINRA, SEC, and FinCEN. Responsibilities: You will lead an AML program to monitor transactions and customer activities for signs of money laundering, fraudulent activity, and file suspicious activity reports (SARs); You will create policies and procedures and workflow tools to enhance the monitoring, detection, reporting and prevention of money laundering activity. You will design and build monitoring scenarios and support model validation programs; Acting as an AMLCO, you will monitor industry trends and ensure compliance with all relevant BSA/AML and securities laws, including guidance and red flags issued by FINRA, SEC, and FinCEN; You will develop and maintain policies and procedures regarding the Firm's AML, SARs, and KYC programs, and Senior Management reporting; As part of the Compliance team, you will support risk assessments and regular testing to access the effectiveness of the firm’s policies and associated controls; You will collaborate across the legal, compliance and other corporate functions to assist in the development and rollout of leading compliance related technologies, controls, and processes; You will engage in a variety of firmwide compliance issues and interact with Senior Legal and Compliance professionals and regulators; You will engage in industry wide i

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About PX at Adyen Adyen PX (Product Experience) organization consists of a group of Full-Stack builders who own the end-to-end product discovery and execution from Research, Design, to Content perspective. We are at the forefront of building the future of payments, a rapidly changing industry. We approach projects as an opportunity to exceed our customers’ expectations - designing the right experiences, at the right time, the right way. We ensure that Adyen stays a leader and disruptor in the global payments industry by bringing the customers (whether shopper or business) into the center of our product and business decision making. About the team and role Adyen is looking for an experienced Manager, Product Experience (PX) to join our international PX team, with members located in Amsterdam and Chicago, . In this role, you'll build and lead a team of 8 full-stack PX professionals who own the end-to-end solution discovery and execution from research, design, to content. Your primary focus will be one of our merchants' core JTBDs: "Setting Up Business." Your team's purpose is to accelerate the customer journey to realized value, guiding merchants from contract signature to their first transaction. As the PX Manager, you will define and execute the experience strategy across a wide range of domains that enable c

About Chicago Public Media Chicago Public Media is one of the nation’s largest local nonprofit news organizations. Home to WBEZ 91.5FM, the Chicago Sun-Times, and Vocalo. Chicago Public Media reaches more than 3.3 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to be the most trusted news source Chicagoans turn to for understanding the people, events, and ideas shaping our community. Chicago Public Media is a 100% community-funded newsroom powered by nearly 97,000 members whose support makes our journalism possible. This sustained community investment helped drive nationally recognized work in 2025, including 29 awards from esteemed organizations, including the Public Media Journalists Association, the Edward R. Murrow Awards, and the National Association of Black Journalists. We believe independent journalism is essential to a healthy democracy and that access to objective, fact-based news is a right for every citizen. We serve the public interest by creating diverse content that informs and enriches our community, supported by a dedicated staff of approximately 250 professionals. For more information, please see the Chicago Public Media Annual Report . The Opportunity As our Revenue Operations Lead, you will manage the operational systems, governance, and performance infrastructure that support Chicago Public Media’s membership revenue engine across all brands, platforms, and audience touchpoints. This role designs and governs the operational systems that support scalable membership growth and lifecycle operations, including audience governance, attribution standards, reporting integrity, operational readiness, and revenue infrastructure management. Our Revenue Operations Lead will serve as the operational coordination layer across both the Growth & Acquisition and Lifecycle & Retention engines, ensuring audience data, supporter communications, and revenue reporting remain accur

About Chicago Public Media Chicago Public Media is one of the nation’s largest local nonprofit news organizations. Home to WBEZ 91.5FM, the Chicago Sun-Times, and Vocalo. Chicago Public Media reaches more than 3.3 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to be the most trusted news source Chicagoans turn to for understanding the people, events, and ideas shaping our community. Chicago Public Media is a 100% community-funded newsroom powered by nearly 97,000 members whose support makes our journalism possible. This sustained community investment helped drive nationally recognized work in 2025, including 29 awards from esteemed organizations, including the Public Media Journalists Association, the Edward R. Murrow Awards, and the National Association of Black Journalists. We believe independent journalism is essential to a healthy democracy and that access to objective, fact-based news is a right for every citizen. We serve the public interest by creating diverse content that informs and enriches our community, supported by a dedicated staff of approximately 250 professionals. For more information, please see the Chicago Public Media Annual Report . The Opportunity The Director of Institutional Giving is responsible for the management and performance of the institutional giving team. The Director strategizes and implements revenue initiatives, serves as a frontline fundraiser, and coaches the Manager of Institutional Giving to provide strategic guidance and accountability. Reporting to the Vice President of Development, the Director works collaboratively across the Development team and other departments to strengthen donor pipeline development, improve fundraising effectiveness, and support a high-performing culture of philanthropy. General Responsibilities Develop and maintain strategy for institutional revenue that supports organizational needs. Requires the ability to benchmark,

About Chicago Public Media Chicago Public Media is one of the nation’s largest local nonprofit news organizations. Home to WBEZ 91.5FM, the Chicago Sun-Times, and Vocalo. Chicago Public Media reaches more than 3.3 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to be the most trusted news source Chicagoans turn to for understanding the people, events, and ideas shaping our community. Chicago Public Media is a 100% community-funded newsroom powered by nearly 97,000 members whose support makes our journalism possible. This sustained community investment helped drive nationally recognized work in 2025, including 29 awards from esteemed organizations, including the Public Media Journalists Association, the Edward R. Murrow Awards, and the National Association of Black Journalists. We believe independent journalism is essential to a healthy democracy and that access to objective, fact-based news is a right for every citizen. We serve the public interest by creating diverse content that informs and enriches our community, supported by a dedicated staff of approximately 250 professionals. For more information, please see the Chicago Public Media Annual Report . THE OPPORTUNITY The AM Editor is responsible for leading Chicago Public Media’s daily news coverage across a wide array of platforms including broadcast, digital, podcasts and print. The AM Editor will work with anchors, producers, reporters, and other editors to set the tone for the day’s coverage, plan assignments, conceptualize stories, structure and help organize reporting efforts. They will partner with their PM counterpart to ensure strong, consistent coverage for our listening audience. This is a full-time, permanent placement position. This role will be expected to handle Editor duties on the Newscasts and News Magazines Desk, including planning assignments for reporters and producers, writing newscast stories, collaborating with fellow

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role Beyond Finance is a data-driven FinTech where the Director of Strategy & Analytics will play a pivotal role in generating actionable analyses to ensure the company's continued growth and success through informed decision-making. The Director will conduct analyses focused on optimizing and understanding marketing and sales growth, client retention, debt consolidation performance, and customer lifetime value (LTV). The role will collaborate cross-functionally with sales, marketing, operations, product, and data teams to deliver novel insights that contribute to achieving company goals. The Director must be able to prioritize tasks, delegate effectively, and manage resources efficiently to ensure key projects receive top priority and timely execution. Upon joining the team, a successful Director will quickly build a deep understanding of the business and effectively communicate results and present recommendations to senior executives. The ideal candidate will be a results-driven, strategic thinker able to thrive in a dynamic, rapid-growth environment. Exceptional candidates will have best-in-class data skills including SQL, Excel, dataset manipulation, data visualization, and presentation. What You'll Do Lead a small team of analytics professionals conducting analyses of major operational trends, chall

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations. WHAT YOU’LL DO: Own the Client Experience Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships. Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations Dive