The Role MongoDB is building two connected capabilities that determine how we protect and grow our most important customer relationships: a Critical Accounts program that catches at-risk accounts early and drives them to a durable resolution, and a Customer Health Platform, an AI-powered one-stop shop for customer insights, combining health, adoption, engagement, and experience data with proactive risk identification and recommended actions. This role owns both. You will build and lead the Critical Accounts function end to end: the framework, the global operating model, and the executive reporting that gives leadership real-time visibility into the portfolio. You will also set the long-term vision and strategy for the Customer Health Platform: what it scores and alerts on, which teams and use cases it serves next, and how it becomes the one-stop shop for customer insight across the company. You will be accountable for how MongoDB identifies, intervenes on, and learns from customer risk, and for where the Customer Health platform goes next. This is a build role. You are creating the operating rhythm, the standards, and the team structure as much as you are running them. This role can be based out of our US offices or remotely in the United States. What You Will Do Own and Build the Critical Accounts Program Design and iterate on the global Critical Accounts framework: entry/exit criteria, account archetypes, playbooks, health assessment templates, and Get Well Plan standards. Design the central Critical Accounts org structure and hire a lean program management team, establishing this as a durable, well-resourced function within Customer Strategy. This team is the connective tissue that ensures every qualifying account is triaged, resourced, tracked, and ultimately graduated with documented outcomes. Own intake and triage standards so every qualifying nomination is validated, classified, and assigned a process lead and resource plan without delay. Design the pat
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About Highnote Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability. We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet. We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. Job Description The Data Platform Team is part of the Data Organization and is responsible for designing and building modern scalable, secure and reliable data platforms and data pipelines. With the data platforms, we will be able to serve the product/customer data needs, improve operational efficiency and increase revenue. What you’ll be doing Building secure and scalable data platforms that support our product/customer needs and power data driven decision making. Writing high quality and robustly tested code, mostly in Java and Python. Understanding business/data needs and growth to build the right solutions. Documenting your work to support our rapidly-scaling company. Interfacing with internal business stakeholders and technology partn
About Highnote Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability. We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet. We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. Job Description As an Enterprise Account Executive you will be responsible for driving significant revenue growth by cultivating and managing relationships with large complex Enterprise accounts. You will manage all facets of the sales cycle including initial strategic outreach to successful contract negotiation. Some of the things you’ll own and drive: Own a customer account list and develop plans for winning and expanding business with enterprise companies Establish, maintain, expand deep relationships with C level executives Develop outbound strategies that create and nurture customer opportunities You will identify, qualify, develop, propose, and close customer opportunities You will build strong rel
Job Title Senior Clinical Product Marketing Manager Job Description The Senior Clinical Product Marketing Manager represents the voice of the clinical end user throughout the product lifecycle, ensuring clinical validity, workflow relevance, and evidence-based decision-making across product development and post-market activities. This role leverages deep frontline clinical expertise to translate real-world clinical workflows into product requirements, validation strategies, and evidence-generation activities that strengthen the clinical value and market adoption of Philips' healthcare solutions. Working closely with Product Management, R&D, Program Management, and Medical Affairs, the role ensures Philips innovations address meaningful clinical needs and deliver measurable impact for clinicians, healthcare organizations, and patients. Your role: Serve as the clinical voice of the customer, translating frontline clinical workflows and user needs across interventional and longitudinal care settings into clear product requirements, use cases, and clinical acceptance criteria. Lead clinical validation activities for new features and solutions, ensuring they perform as intended within real-world clinical environments and support meaningful clinical outcomes. Analyze clinical department operations and procedural workflows across radiology and cardiology settings to identify opportunities for workflow optimization, efficiency improvements, and enhanced user experience. Partner with Product Managers, Technical Leaders, PDLM Project Managers, and Medical Officers to influence product strategy and ensure clinical needs are reflected throughout the development lifecycle. Provide clinical expertise and evidence to support product positioning, clinical claims development, post-market activities, and field performance moni
Citi Ventures is the strategic investing and innovation arm of Citi, focused on investing in emerging technologies and supporting innovation across the firm through three core verticals: Strategic Investing: Sources and executes minority investments in innovative, early-stage companies to support and accelerate innovation across Citi. Partnerships & Venture Development: Helps commercialize Citi products and intellectual property through partnerships, and other strategic initiatives. Business Development: Drives cross-enterprise engagement across Citi’s franchise, connecting capabilities, partnerships, and opportunities across Wealth, CCB, and other businesses. The Investor Operations team supports these core Citi Ventures verticals by providing operational, governance, analytical, and program management support. The team helps drive consistency across Venture Investing activities, enhance operational effectiveness, and support key strategic initiatives and process improvements. This role offers a unique opportunity to gain exposure to venture investing, portfolio management, commercialization, business management, and business development activities while working closely with a broad range of stakeholders across Citi Ventures and partner functions including Finance, Controllers, Legal, Compliance, Risk, and Operations. The successful candidate will support efforts to improve coordination, transparency, efficiency, and consistency across Citi Ventures and work closely with leadership and key partners across the firm to drive operational excellence and meanin
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Innovation- Insurance Benefits, NAM Cardholder Services Position Overview The Manager, Product Innovation is responsible for identifying, developing, and advancing innovative strategies that differentiate our cardholder insurance benefits and drive business growth. This role will monitor industry trends, evaluate emerging opportunities, and help shape the future of our insurance product portfolio by translating insights into actionable product concepts, enhancements, and go-to-market recommendations. Additionally, this role will learn and support the product operations of our insurance benefits offering, including financial forecasting, reporting, and supporting Sales and Program Management with growing the business. This position sits within the NAM Cardholder Services team, which is responsible for developing, bringing to market, and managing benefits available to our cardholders that enhance our core product value proposition, drive revenue, and differentiate from competitors in order to win core business. Key Responsibilities Identify and develop innovative product concepts, features, and value propositions that differentiate our insurance offerings in the marketplace. Monitor insurance, fintech, payments, travel, and consumer benefit trends to uncover opportunit
Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Summary As an AI Product Owner, Cost Transformation, you will lead enterprise-wide cost optimization initiatives across Front-End (Wafer Fab) and Back-End (Assembly & Test) operations. You will work with Manufacturing, Procurement, Engineering, Cost, and Program Management organizations to identify cost opportunities and deliver AI-driven solutions that improve productivity, spend visibility, and business performance. This role requires broad semiconductor operations knowledge, procurement expertise, and the ability to connect operational, sourcing, and financial perspectives to deliver sustainable cost improvements. Main Responsibilities Drive identification, prioritization, and implementation of AI-enabled cost optimization opportunities across Front-End and Back-End operations. Partner
Zoox is on an ambitious journey to develop a full-stack autonomous mobility solution for cities and safely deploy such a robotaxi solution. The System Design and Mission Assurance (SDMA) team plays a foundational role in the company's success, responsible for constructing the safety case and fail-operational design for our autonomous driving robots before public road deployment. As a Validation and Verification Systems engineer at Zoox, you will be owning a highly cross-functional role spanning across program management, legal, Software, and Operations organizations. You will be part of a systems engineering organization that develops and deploys novel solutions to substantiate a safety case for autonomous driving. Zoox is building a purpose-built robotaxi. Your real-world and virtual tests will capture the full end-to-end performance, from the advanced AI systems through the custom vehicle platform. You will be leading the creation of cutting-edge V&V methodologies, developing processes, writing comprehensive validation plans, reviewing verification and simulation results, and preparing reports needed to ensure the safety of the Autonomous software. You will be part of an organization with strong leadership and a transparent and respectful culture that will enable you to bring out your best potential. The role is highly visible and there are opportunities for career growth through demonstrated achievement. In this role, you will: Establish strategies and methodologies to Verify and Validate the Software stack with robust test coverage Work cross-functionally to develop detailed Simulation test plans to validate Autonomous features Design efficient test programs to achieve test coverage of requirements and scenarios, drawing on simulation, and analysis where possible Maintain traceability between requirements, test cases, and results Troubleshoot and debug issues in the field, a
This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000) Role Description: The Mission Director is a quota-carrying, full-lifecycle business owner responsible for identifying, shaping, closing, and executing new business within the Army specifically targeting PAE Fires/Maneuver Ground. You will build trusted relationships with Mission Heroes (our customers), identify meaningful problems, shape solutions using Defense Unicorns products, and lead opportunities from initial discovery through contract award. Once awarded, you will remain accountable for the contract throughout its lifecycle, including cost, schedule, performance, staffing, margin, and customer satisfaction. This role is designed for someone who wants broad ownership. As the portfolio grows in size and complexity, Mission Directors will increasingly lead through program managers and delivery leaders while retaining accountability for portfolio outcomes. Responsibilities: The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. Build the Business Identify and develop net-new PAE Fires/Maneuver Ground opportunities and build trusted relationships with Mission Heroes and key stakeholders. Own a quota and grow a diversified portfolio of business. Shape and Close Opportunities Define customer problems, scope, and desired outcomes to shape solutions using Defense Unicorns products and the right acquisition approach. Lead opportunities through proposal, negotiation, and contract award. Own Contract Execution Serve as the program leader for new contracts you close, with direct responsibility for execution until the portfolio reaches the scale where additional program management support is warranted. Manage delivery risks, scope changes, and mission
This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000) Role Description: The Mission Director is a quota-carrying, full-lifecycle business owner responsible for identifying, shaping, closing, and executing new business within the Army specifically targeting PAE Maneuver Air. You will build trusted relationships with Mission Heroes (our customers), identify meaningful problems, shape solutions using Defense Unicorns products, and lead opportunities from initial discovery through contract award. Once awarded, you will remain accountable for the contract throughout its lifecycle, including cost, schedule, performance, staffing, margin, and customer satisfaction. This role is designed for someone who wants broad ownership. As the portfolio grows in size and complexity, Mission Directors will increasingly lead through program managers and delivery leaders while retaining accountability for portfolio outcomes. Responsibilities: The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. Build the Business Identify and develop net-new Army Aviation opportunities and build trusted relationships with Mission Heroes and key stakeholders. Own a quota and grow a diversified portfolio of business. Shape and Close Opportunities Define customer problems, scope, and desired outcomes to shape solutions using Defense Unicorns products and the right acquisition approach. Lead opportunities through proposal, negotiation, and contract award. Own Contract Execution Serve as the program leader for new contracts you close, with direct responsibility for execution until the portfolio reaches the scale where additional program management support is warranted. Manage delivery risks, scope changes, and mission outcomes. Build and
Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories. Let us be your partners in change. Location: We are actively hiring in the Washington, D.C. area. About the Opportunity LINK is looking for a Senior Strategist with a strong background in communication to join our dynamic team. You will interface directly with clients to understand their unique challenges, provide consultative strategies and executive-level solutions, distill narratives from client-provided content, and collaborate with the creative team to execute visual products that align with the client’s brand, industry, and culture. In this role, you will work with colleagues across the organization to uncover meaningful insights, build game-changing strategies, and deliver tailored solutions. Your expertise in Strategic Communications will play a pivotal role in driving LINK's business growth and delivering high-quality, client-focused outcomes. The ideal candidate will have extensive experience working directly with clients, extracting key insights, and leading collaborative initiatives to achieve impactful results. This is an exciting opportunity to bring together creative and strategic expertise to contribute to LINK’s continued success. Qualifications Bachelor’s degree in Journalism, Communication, Business, Public Policy, English, or a related field. 10+ years of experience in strategic communications, consulting, public affairs, organizational transformation, program management, strategy, or a related field. Ability to obtain and maintain a security clearance. A Secret level clearance is highly preferred. Experience in military public affai
Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories. Let us be your partners in change. Location: We are actively hiring in the Charleston, SC area. About the Opportunity LINK is looking for a Senior Strategist with a strong background in Communication to join our dynamic team. You will interface directly with clients to understand their unique challenges, provide consultative strategies and executive-level solutions, distill narratives from client-provided content, and collaborate with the creative team to execute visual products that align with the client’s brand, industry, and culture. In this role, you will work with colleagues across the organization to uncover meaningful insights, build game-changing strategies, and deliver tailored solutions. Your expertise in Strategic Communications will play a pivotal role in driving LINK's business growth and delivering high-quality, client-focused outcomes. The ideal candidate will have extensive experience working directly with clients, extracting key insights, and leading collaborative initiatives to achieve impactful results. This is an exciting opportunity to bring together creative and strategic expertise to contribute to LINK’s continued success. Qualifications Bachelor’s degree in Journalism, Communication, Business, Public Policy, English, or a related field. 10+ years of experience in strategic communications, consulting, public affairs, organizational transformation, program management, strategy, or a related field. Ability to obtain and maintain a security clearance. Current Secret level clearance or higher highly preferred. Demonstrated ability to
Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories. Let us be your partners in change. Location: We are actively hiring in the Washington, D.C. area. This role requires on-site presence 4-5 days per week. About the Opportunity LINK is looking for a Senior Strategist with a strong background in Communication to join our dynamic team. You will interface directly with clients to understand their unique challenges, provide consultative strategies and executive-level solutions, distill narratives from client-provided content, and collaborate with the creative team to execute visual products that align with the client’s brand, industry, and culture. In this role, you will work with colleagues across the organization to uncover meaningful insights, build game-changing strategies, and deliver tailored solutions. Your expertise in Strategic Communications will play a pivotal role in driving LINK's business growth and delivering high-quality, client-focused outcomes. The ideal candidate will have extensive experience working directly with clients, extracting key insights, and leading collaborative initiatives to achieve impactful results. This is an exciting opportunity to bring together creative and strategic expertise to contribute to LINK’s continued success. Qualifications Bachelor’s degree in Journalism, Communication, Business, Public Policy, English, or a related field. 10+ years of experience in strategic communications, consulting, public affairs, organizational transformation, program management, strategy, or a related field. Ability to obtain and maintain a security clearance. Current secret level clear
We are looking for a Systems Engineering, Integration & Test (SEIT) Lead to own the technical execution of software demonstrations for classified government customers. You will turn customer mission needs into demo-ready capability. That means defining requirements and architecture, running integration and test, and delivering demonstrations on tight timelines in secure environments. You will be the technical bridge between program management, software development, and the customer, and the person who makes sure what we show works and is traceable to what the customer needs. You will: Lead multiple software demo efforts, from concept through customer demonstration and after-action reporting Turn customer mission needs, CONOPS, and use cases into system requirements, demo objectives, and success criteria Partner with the Chief Engineer and Chief Architect to own the system architecture and interface definitions (ICDs), and coordinate across software, data, and third-party/GFE components Build and run integration and test plans, test procedures, and verification matrices (RVTM) Plan and run demo events: environment setup, dry runs, rehearsals, go/no-go reviews, and on-site support Partner with the infrastructure and engineering teams to maintain integration and test environments on classified networks and in SCIFs, working with security and IT on accreditation needs Lead technical reviews (system requirements reviews, test readiness reviews) and present to customer stakeholders at the right level of technical depth Manage technical risk, configuration baselines, and change control across fast-moving development cycles for critical demonstrations Must Haves: An active TS/SCI clearance 10+ years of systems engineering experience, with 5+ years in integration and test of software-intensive systems 3+ years in a technical lead role on DoD or IC programs Hands-on experience delivering software demos, prototypes, or rapid capability efforts to government c
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role As we scale into new products, partners, geographies, and channels, we need an exceptional leader to own the strategy of how our servicing operating model evolves globally. In this role you'll set the customer operations strategy for a portfolio of complex, cross-functional expansion programs, lead a team of program and process managers, and be accountable for adapting the servicing model to new and differentiated products across markets. In addition, you will be the leader who represents operations across international business teams providing transparency into performance and partnering across product, engineering, and operations to help drive continuous improvement in service delivery for international customers. The ideal candidate pairs strong business acumen and judgment with the ability to lead teams, shape ambiguous problem spaces into clear operating plans, and influence senior partners across the company. A deep passion for growing international businesses and working to understand the localization needs for customer experience and being able to implement with scale and efficiency will be key. This role requires deep expertise in the customer/merchant servicing space and a strong grounding in financial services. You'll own a portfolio that spans a multitude of international ser
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