Quality Manager Jobs

About the Team OpenAI is building Procurement of the future: one that uses AI-enabled systems, clean data, and scalable processes to help the business absorb increasing complexity, speed, volume, and throughput while enabling teams across OpenAI to operate more strategically and at greater scale while managing risk responsibly. The Procurement Operations team supports the operational flow of purchasing across OpenAI, helping teams turn business needs into complete, policy-aligned, and executable procurement activity. We partner across Procurement, Finance, Legal, Security, Accounting, Accounts Payable, Systems, and business teams to improve how requests, suppliers, purchase orders, approvals, data, documentation, and downstream handoffs move through our systems. As OpenAI scales, we are building procurement operations that can absorb increasing complexity without adding unnecessary friction. That means using AI thoughtfully, simplifying where we can, strengthening operating discipline where we must, and continuously improving how our stakeholders experience procurement. About the Role We are hiring two Senior Managers, Procurement Operations to manage the operational backbone of how OpenAI turns requests into committed, controlled, and payable spend. One role will focus on Technology categories, and the other will focus on Corporate Services categories. These roles are not removed from the work. You will be expected to review requests in the system, make or guide request and PO updates, resolve operational issues, and use that firsthand view to identify what needs to change. You will push the envelope without losing the thread on risk, staying close enough to the details to understand where friction, ambiguity, and control gaps show up. You will help improve procurement outcomes across intake, purchase requests, PO quality, supplier coordination, approval workflows, documentation, service delivery, and downstream financial handoffs. You will oversee and improve oper

About the Role: The Program Manager executes Technology Capital Builds by creating tight alignment across Real Estate and Workplace Services, Corporate IT, Corporate Security and other partner teams to design and deliver technical solutions for capital build outs, including new office buildout and remodels, industrial labs, datacenters and secured facilities. This includes all low voltage, ISP connectivity, network infrastructure, audio visual, physical security and related IT scopes of work. In this role, you will: Ensure new sites launch with secure and reliable ISP connectivity, network infrastructure, and low voltage systems that are ready to support employees from day one. Deliver Capital Builds commitments through effective coordination across internal teams, construction partners, and vendors, achieving outcomes on scope, schedule, budget, and quality. Ensure AV systems across conference rooms, training spaces, all hands venues, digital signage, and wayfinding deliver a consistent and dependable user experience. Ensure access control, surveillance, and intrusion detection systems are integrated into the built environment and aligned with enterprise security requirements. Provide leadership with clear visibility into portfolio status, key decisions, dependencies, and emerging risks. Establish standards, drawing packages, specifications, and documentation that enable repeatable execution and operational consistency across the global portfolio. Ensure disciplined stewardship of procurement, budgets, and vendor investments across the Capital Builds portfolio. Identify and mitigate delivery risks early to protect project outcomes, business continuity, and operational readiness. Ensure all systems are commissioned, documented, and transitioned to support teams with clear ownership and support models in place. You might thrive in this role if you have: Strong project and program management capabilities. Strong knowledge of the architectural design process (schematic

About the Team OpenAI's Human Data Team creates custom data solutions driving groundbreaking research. Our work enhances and evaluates our flagship models and products like ChatGPT, GPT-5, and Sora, and contributes to safety initiatives through collaboration with our Preparedness and Safety Systems teams. About the Role As a Research Program Manager (RPM) in the Human Data team you will partner with research and engineering to design and implement pragmatic solutions for collecting high-quality data. You will be a key interface between our research roadmap, external vendors, AI trainers, and the Human Data engineering team. This role is based in our San Francisco HQ. In this role, you will: Collaborate with Research: Partner with researchers to scope data collection needs, define success metrics, and establish quality measurement frameworks. Design & Execute Data Collection Campaigns: Translate research needs into actionable plans and accelerate execution by leveraging existing tooling and iterating to reach the desired outcome. In many cases, you will need to implement scrappy new solutions while partnering with engineering to design robust/scalable solutions. Unblock Yourself: You must be deeply uncomfortable with the idea of sitting around waiting for external dependencies, and have the technical acumen and drive to figure out how to achieve at least partial success in the interim. Optimize Systems & Processes: Build and optimize dashboards to track campaign performance, leveraging SQL and Python for data analysis and actionable insights. Drive Technical Roadmaps: Collaborate with engineers to enhance data platforms, resolve blockers, and ensure security best practices such as access management. Scale Your Impact : Advise and empower program managers and vendors to drive day-to-day execution so that you can focus on addressing high priority opportunities. You might thrive in this role if you: Are proficient in SQL and Python for data analysis, including q

About the Team Equity Administration at OpenAI is responsible for the operational foundation of our equity programs. Our team ensures equity data and reporting are reliable, our systems and integrations are resilient, and our processes and controls are built to scale globally. We work cross-functionally with Legal, Finance/Accounting, Payroll, Tax, People, and key vendors to uphold compliance requirements and enable equity strategy as the company evolves. About the Role We’re looking for an experienced Manager, Global Equity Administration to help run our global equity programs with a focus on high-quality execution, scalable processes, auditable controls, and reliable equity systems. You will be hands-on in day-to-day equity administration and help improve how we operate as we scale. You will report to the Head of Equity Administration and partner closely with Legal, Equity Programs, Compensation, Tax, Payroll, and Finance to ensure equity operations are accurate, timely, and employee-friendly. Location: This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Execute end-to-end employee equity administration across key lifecycle events (new grants, vesting/RSU releases, option exercises, and related transactions). Run recurring operational cycles by managing timelines, checklists, stakeholder inputs, and issue resolution. Produce audit-ready equity reporting and support accounting, compliance, and reporting needs with accurate, well-documented data. Build and maintain automated reporting (scheduled reports, dashboards, reconciliations) to reduce manual effort and improve speed and accuracy. Support equity system operations (Shareworks or comparable) including troubleshooting, configuration updates, permissions, report builds, and workflow maintenance. Partner with Internal Controls to keep process documentation, narratives, and flowcharts current,

About the team OpenAI’s Forward Deployed Engineering (FDE) team partners with global pharma and biotech, CROs, and research institutions to deploy production-grade AI systems across the R&D value chain. We operate at the intersection of customer delivery and core platform development, converting early deployments into repeatable system standards and evaluation practices that scale across regulated environments. About the role As a Life Sciences FDE Manager, you’ll lead a team of FDEs delivering production AI systems across drug discovery and development workflows. You’ll own delivery outcomes and team leverage while staying hands-on as a player-coach. This includes building and shipping alongside the team, setting technical direction, and maintaining a high bar for production-grade systems in regulated environments. We measure success through the health and quality of your FDE team, production adoption and measurable workflow impact, the quality of eval-driven feedback delivered back to Product and Research, and the repeatability of deployment patterns across life sciences customers. This role is based in New York City We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. This role will require travel up to 25%. In this role you will Lead and grow a team of FDEs delivering production AI systems across regulated life sciences environments Be accountable for your team’s end-to-end delivery outcomes, balancing scope, speed, robustness, and risk in high-stakes deployments Coach and develop engineers through direct feedback, high technical standards, and clear expectations for execution and ownership Operate as a player-coach, directly contributing to production systems while leading, coaching, and setting technical direction Guide teams through ambiguous, multi-workstream engagements spanning data, workflows, infrastructure, security, and scientific stakeholders Run evaluation loops that measure model and system quality against

About the Team: The OpenAI API team builds the foundation that enables every developer to harness OpenAI’s models safely, reliably, and at scale. Our mission is to make it effortless for any developer to build transformative products with OpenAI’s models. We’re responsible for the infrastructure and product layers that allow millions of developers to integrate our models, fine-tune behavior, manage data, and deliver experiences to their users. We collaborate deeply across product, research, and engineering teams to drive innovation at the model layer and then directly translate that into value for customers. About the Role: As the Agents Product Manager for the API team, you'll be at the forefront of defining and guiding the future of how developers build agentic applications on top of our AI models. You’ll set clear priorities and drive impactful improvements to model capabilities, balancing user needs, safety considerations, and technical innovation. This role is perfect for a proactive, technically adept PM who thrives on solving challenging, ambiguous problems through structured product thinking and close collaboration with customers, engineers, and researchers. This position is based in San Francisco, CA, with relocation assistance available. In this role, you will: Deeply understand problems faced by agent builders and identify opportunities where our products and models can make building agents faster, more intuitive, more reliable, and more powerful. Define strategic priorities and roadmap for improving agentic infrastructure for API users, focusing on user outcomes and emerging capabilities. Partner with research and engineering teams at a technical level to translate those priorities into developer products and features (SDKs, APIs, and more). Deliver quickly while maintaining a high bar for product quality and user experience. You might thrive in this role if you: Have 5+ years of product management or related industry experience. Proven track record of b

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI. About the Role As a Support Vendor Manager, you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth. You’ll collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflow and launch and scale new programs. You’ll be responsible for: End-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs. Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structured turnaround plans with clear owners and timelines. Escalation and risk management: Serve as the primary escalation point for vendor issues, including incident response, surge events, quality regress

About Team Our Robotics team is focused on unlocking general-purpose robotics and advancing toward AGI-level intelligence in dynamic, real-world environments. Working across the full model and systems stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the physical constraints of real-world systems to improve people’s lives. About the Role We’re looking for a Technical Program Manager to own and scale the systems that power robotic data acquisition across our development and evaluation environments. This role sits at the intersection of Robotics Engineering, Operations, and Infrastructure, ensuring that DAQ stations and associated workflows reliably produce high-quality data for model training and evaluation. You will drive end-to-end execution of complex, cross-functional programs that integrate robotic platforms, sensing systems, operator tooling, and data pipelines into cohesive, production-ready systems. Success in this role requires strong systems thinking, operational rigor, and the ability to translate ambiguous research needs into scalable infrastructure. In this role you will: Own DAQ Program Delivery Lead the roadmap, execution, and scaling of robotic DAQ systems, ensuring alignment with research, engineering, and operational priorities. Drive Cross-Functional Integration Coordinate across robotics hardware, software, infrastructure, and operations teams to deliver tightly integrated, deployment-ready data collection systems. Operationalize Data Collection Systems Translate experimental and research workflows into repeatable, scalable DAQ processes with clear SLAs, metrics, and reliability targets. System Readiness & Deployment Ensure DAQ stations (robots, sensors, compute, operator interfaces) are fully integrated, validated, and ready for production use across multiple sites. Program Execution & Risk Management Build and manage detai

About the Team The Premium team owns some of the highest-leverage customer-facing levers in ChatGPT’s consumer revenue business, spanning the paid customer journey: helping users understand the value of paid plans, convert with confidence, and continue finding lasting value in their subscription. Our work is highly cross-functional, partnering with Product, Data Science, Design, FinEng, Finance, Legal, Support, and Marketing to improve free-to-paid conversion, renewal, customer lifetime value, and revenue while keeping the experience trustworthy, scalable, and low-friction. In This Role, You Will: Lead and scale an engineering team responsible for some of ChatGPT’s most important subscription and monetization experiences. Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation. Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows. Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value. Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale. Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences. Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution. You Might Thrive in This Role If You: Have 5+ years of engineering management experience, Have strong technical expertise in backend, frontend, or full-stack development, with experience building growth-oriented features. Have a track record of improving conversion, retention, or monetization through experimentation and data-driven product engineering. Are experienced with subscription products, plan merchandising

About the Team The Integrity team builds the systems OpenAI uses to understand, prevent, and respond to misuse across our products. We partner with Product, Policy, Safety Systems, User Operations, Security, Legal, Privacy, OpenAI for Government, and research teams to turn policy and threat models into product controls, review workflows, measurement systems, and enforcement paths. About the Role We are hiring a Product Manager to own Integrity's product strategy for sensitive deployments: contexts where model capability, customer or deployment setting, privacy constraints, and misuse potential make the operating bar unusually high. This includes government and other high stakes deployments, regulated or high-trust enterprise contexts, zero data retention and privacy-constrained environments, and agentic workflows where harm can unfold across many steps rather than a single prompt. The Sensitive Deployments PM will focus on high-consequence use cases relevant to government deployments and broader deployment-readiness questions for high-risk domains (e.g., healthcare), while building reusable Integrity capabilities for agentic detection and enforcements in these environments. This position is based in San Francisco, CA, with relocation assistance available. In this role, you will: Own the roadmap for sensitive deployment Integrity controls and readiness criteria. Define how we measure residual risk, decision quality, review quality, and mitigation effectiveness. Build agentic investigation and context-assembly workflows for complex, multi-step misuse patterns. Partner with Policy, Legal, Privacy, Safety Systems, User Ops, Government, and product teams to build shared capabilities. Create launch and deployment playbooks for sensitive customer, capability, and product contexts. You might thrive in this role if you: Have shipped complex product systems in AI, integrity, trust and safety, security, privacy, risk, government, regulated enterprise, or AI safety. Can turn am

About the Team The Integrity team at OpenAI is dedicated to ensuring that our cutting-edge technology is not only revolutionary, but also secure from a myriad of adversarial threats. We strive to maintain the integrity of our platforms as they scale. The Integrity team is at the front lines of defending against misuse in all its forms: content abuse, scaled attacks, and other actions that could undermine the user experience or harm our operational stability. About the Role As a Machine Learning Engineer in OpenAI's Integrity team, you will have the opportunity to work with some of the brightest minds in AI. You’ll work on state-of-the-art models and classifiers, experiment with new architecture and approaches, and push forward our abilities in content and user understanding. You’ll help turn research breakthroughs into tangible solutions that improve the trust and safety of our platform. If you're excited about training LLMs and building ML models, this role is your chance to make a significant mark. In this role, you will: Innovate and Deploy: Design and deploy advanced machine learning models that solve real-world problems. Bring OpenAI's research from concept to implementation, creating AI-driven applications with a direct impact. Collaborate with the Best: Work closely with researchers, software engineers, and product managers to understand complex business challenges and deliver AI-powered solutions. Be part of a dynamic team where ideas flow freely and creativity thrives. Optimize and Scale: Implement scalable data pipelines, optimize models for performance and accuracy, and ensure they are production-ready. Contribute to projects that require cutting-edge technology and innovative approaches. Learn and Lead: Stay ahead of the curve by engaging with the latest developments in machine learning and AI. Take part in code reviews, share knowledge, and lead by example to maintain high-quality engineering practices. Make a Difference: Monitor and maintain deployed m

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role You’ll lead the Mobile AI engineering team, responsible for making Notion AI genuinely useful on phones and tablets. Mobile is where AI needs to work in the moment: when users are capturing ideas, catching up between meetings, asking questions, or trying to move work forward away from their desk. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve Define and evolve the roadmap for Notion’s core mobile AI surfaces, including chat, capture, agent workflows, workspace Q&A, and lightweight creation flows. Take new mobile AI ideas from exploration to shipped product, using prototypes, user feedback, and product data to decide what to build next. Improve the production quality of mobile AI by identifying instrumentation gaps, reliability risks, and performance bottlenecks before they become user problems. Help the team build the right technical foundations for fas

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is hiring a Senior Manager, Customer Success Engineering to help lead Customer Success Engineering in North America. This leader will manage CSEs, ensuring the team is focused on the customers where Postman can create outsized impact, while providing the coaching, inspection, and operational discipline required for consistently high-quality execution. This is a highly cross-functional leadership role and a critical partner to Sales. The leader will work closely with North America Sales leadership, with a strong focus on East Coast alignment, to prioritize accounts, shape technical engagement strategy, allocate CSE capacity, and ensure customer execution is progressing with urgency and discipline. CSEs help customers embed Postman into real engineering workflows across API design, governance, CI/CD, developer platforms, integrations, modernization, migration, automation, quality enforcement, and service discoverability. This is not about general support or enablement; CSEs are laser-focused on turning Postman from a beloved developer tool into critical API infrastructure. The right leader is an experienced po

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is hiring a Senior Manager, Customer Success Engineering to lead Customer Success Engineering in EMEA. This leader will manage CSEs, ensuring the team is focused on the customers where Postman can create outsized impact, while providing the coaching, inspection, and operational discipline required for consistently high-quality execution. This is a highly cross-functional leadership role and a critical partner to Sales. The leader will work closely with International Sales leadership to prioritize accounts, shape technical engagement strategy, allocate CSE capacity, and ensure customer execution is progressing with urgency and discipline. CSEs help customers embed Postman into real engineering workflows across API design, governance, CI/CD, developer platforms, integrations, modernization, migration, automation, quality enforcement, and service discoverability. This is not about general support or enablement: CSEs are laser-focused on turning Postman from a beloved developer tool into critical API infrastructure. The right leader is an experienced post-sale technical operator who can scale an existing motion,

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a