Recovery Operations Senior Analyst Jobs

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Merchant Success Lead owns the Day 0–30 post-live health and early transaction performance of SMB merchants across the UAE. This role leads a team of Merchant Success team members across Dubai, Sharjah, and Abu Dhabi and is accountable for ensuring merchants are operationally ready, properly trained, visibly set up, and supported to reach an impactful daily transaction volume Your responsibilities: Team leadership and coverage: Lead, coach, and performance-manage a team of Merchant Success team members Set city-level territories, merchant portfolios, visit plans, and daily priorities based on volume, risk, and activation opportunity Build a field operating rhythm covering daily execution, weekly performance reviews, coaching, and quality checks Conduct audits to improve merchant conversations and execution quality Forecast capacity and rebalance workload to maintain SLA coverage across all assigned merchants Create clear onboarding, playbooks, and performance expectations for new team members Day 0–30 merchant health ownership Own Merchant Success execution from First Order Date until the merchant reaches a minimum threshold level of transactions or exits through an agreed recovery path Ensure internal health checks are completed for merchants below a minimum number of orders, covering online visibility, in-store readiness, widget setup, marketing kit status, operational blockers, and order volume Ensure external health checks are comp

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Merchant Retention Lead owns the retention and reactivation of unmanaged SMB merchants across the UAE. This role leads a team of specialists who contact churned merchants to understand why they stopped transacting and resolve or escalate the issue. The team also proactively monitors unmanaged merchants whose order volume is slowing down, identifies the reasons behind the decline, and provides the right support before they fully churn. Your responsibilities: Team leadership and execution: Lead, coach, and performance-manage a team of Specialists Set team priorities, merchant portfolios, outreach targets, and follow-up SLAs Establish a clear daily and weekly operating rhythm for calls, follow-ups, escalations, and performance reviews Monitor call quality, CRM updates, and action-plan execution Ensure each merchant case has a clear churn or slowdown reason, next action, owner, and follow-up date Churn and slowdown management Own outreach to churned merchants with no orders for a predetermined number of days Build an early-intervention approach for unmanaged merchants whose transaction volume is slowing down Ensure the team identifies the root cause behind churn or declining activity through structured merchant conversations Define action plans for each churn reason, including issue resolution, training, product support, or escalation Track merchants through the recovery journey and confirm whether they resume transacting SOPs, frameworks, and i

CAPCO WAF & Security Automation Specialist About the Role We are thrilled to announce an exciting opportunity for a Technical Delivery Specialist to take the lead in coordinating Web Application Firewall (WAF) onboarding and related infrastructure activities within a dynamic banking environment! This is not a hands-on cybersecurity engineering role , and guess what? Previous cybersecurity experience is not required ! We’re looking for someone eager to dive into the world of technical coordination and delivery. Your mission will be to collaborate with application owners, developers, architects, infrastructure teams, and other stakeholders to ensure that WAF implementations and related changes progress smoothly and successfully. If you thrive in a complex banking/enterprise technology environment and enjoy managing multiple stakeholders while independently overseeing smaller technical projects, this is the role for you! What You'll Be Doing Coordinate WAF onboarding for applications from the initial request through to implementation and production/blocking mode. Collaborate with application owners, architects, developers, infrastructure teams, and WAF engineers to keep implementations moving forward. Coordinate WAF testing, tuning, and production changes to ensure optimal performance. Track actions, dependencies, blockers, and delivery dates to keep everything on track. Coordinate Change Requests (CRs) and implementation schedules like a pro! Manage several smaller technical initiatives/workstreams simultaneously with finesse. Maintain Jira boards, tickets, and delivery backlogs to keep everything organized. Coordinate infrastructure-related activities such as servers, load balancers, firewall rules, and certificates. Support improvements and automation of existing WAF processes to enhance efficiency. Coordinate operational activities such as patching, compliance requirements, and Disaster Recovery testing. Support urgent security changes, including the coor

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Logistics Security Program Manager plays a critical role in creating, applying, and improving Micron’s high-value logistics security efforts. This role centers on protecting high-value and high-risk shipments by defining risk-based security controls, boosting cargo-level visibility, tracking carrier and third-party logistics provider performance, and leading responses to customer concerns throughout global transportation networks. The program manager partners with Global Security, Supply Chain, Procurement, Logistics, Legal, Risk, and external logistics providers to ensure Micron operates a scalable, auditable, and response-ready model for high-value shipments. This role specifically covers program management in the Americas and Europe. Responsibilities: Serve as the subject matter expert for high-value logistics security, coordinating global transportation lanes, carriers, freight forwarders, and 3PL partners. Develop and uphold risk-focused logistics security frameworks and control strategies for valuable and sensitive shipments spanning various regions, routes, and transportation methods. Establish security requirements for carriers and logistics providers, including tracking, geofencing, chain of custody, tamper detection, monitoring, addressing critical issues, recovery, and compliance controls. Partner with Procurement, Logistics, Global Security, Legal, and business collaborators to integrate security requirements into contracts, operating procedures, supplier

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Key Responsibilities · Serve as the site technical authority for electrical infrastructure up to 230kV, setting strategy, design criteria, engineering standards, protection philosophies, and technical direction. · Lead long-term planning for electrical capacity, reliability, resilience, asset lifecycle, power quality, energy performance, and technology deployment to support manufacturing growth. · Provide authoritative technical recommendations and assurance for major capital projects, brownfield expansions, utility interfaces, substations, emergency generation, DUPS, protection systems, and power quality solutions. · Own site-wide electrical reliability and risk management, including FMEA, system modelling, protection coordination, contingency planning, lifecycle management, and elimination of single points of failure. · Lead resolution of unprecedented or high-impact technical issues and major incidents, driving root cause analysis, recovery, sustainable corrective actions, and organizational learning. · Provide technical assurance for critical designs, commissioning, switching, energization, temporary configurations, operational readiness, and safe integration of new systems. · Influence critical engineering

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy. Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners. What you'll be doing: Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively. Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager. Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities. Voice of the Customer: Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements. Operational Excellence: Maintain accurate health metrics, notes, and success plans in CRM f

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. The Logistics Security Program Manager plays a critical role in the development, implementation, and continuous improvement of Micron’s high-value logistics security program. This role is responsible for protecting high-value and high-risk shipments by defining risk-based logistics security controls, improving cargo-level visibility, monitoring carrier and third-party logistics provider performance, and coordinating escalation, response, and recovery activities across global transportation networks. The program manager will partner closely with Global Security, Supply Chain, Procurement, Logistics, Legal, Risk, and external logistics providers to ensure Micron maintains a scalable, auditable, and response-ready operating model for high-value shipments. This role is specifically for program management of Micron’s logistics security in the Asia Pacific region. Responsibilities Serve as a subject matter expert for high-value logistics security controls across global transportation lanes, carriers, freight forwarders, and third-party logistics providers. Develop, implement, and maintain a risk-based logistics security framework for high-value and high-risk shipments, considering shipment value, commodity attractiveness, route risk, geography, modality, dwell time, subcon

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Database Engineer (DBA) Company: THG Ingenuity Location: Manchester (Head Office) Reports to: Database Platform Manager Role Overview We are looking for a Database Engineer to help run and improve our database platform. Our estate runs on Google Cloud Platform following a recent migration to self-managed services. There is plenty still to do in the next phase of modernising the estate, and you will be hands-on in that work as well as in the day-to-day running of the platform. You will work alongside a small team of database engineers and closely with engineering and infrastructure teams, keeping our database environments secure, reliable and performant. There is real scope to grow here, and you will be supported to deepen your technical expertise and take on more as you do. The role participates in a rotating on-call rota and occasionally requires out-of-hours work to support deployments, maintenance or incident response. Key Responsibilities Database administration Install, configure, maintain and upgrade PostgreSQL and SQL Server environments across development, test and production Ensure database servers are securely configured, patched and compliant with operational standards Own backup, restore and maintenance strategies, and test recovery procedures regularly Maintain database security, access control and auditing practices Cloud and infrastructure &n

Location Details: Phoenix, Arizona At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC. Join our team The Data Center Critical Environments team keeps the electrical backbone of GoDaddy's production data centers running safely, reliably, and in compliance. As the Critical Facilities Engineer - Electrical, you'll serve as the subject matter expert for UPS systems, generators, switchgear, and power distribution across the Phoenix site. You'll own safety and compliance programs, maintenance planning, contractor oversight, and operational documentation, while mentoring teammates and partnering with vendors, project teams, and local authorities. What you'll get to do… Operate and maintain critical power infrastructure. Monitor, inspect, and troubleshoot the site's critical electrical systems serving server rooms, MDFs, IDFs, and other mission-critical spaces. Apply expert-level knowledge of commercial power distribution, equipment drawings, and one-line diagrams. Respond to incidents and share the 24x7 on-call rotation. Lead fault discovery, root cause analysis, and recovery planning during planned and unplanned events. Support off-hours maintenance, deployments, and coverage. Run projects and manage vendors. Drive projects from concept through commissioning and turnover, including infrastructure upgrades, capacity expansions, and tenant improvements. Oversee vendor mai

About the Team OpenAI’s 1P Hardware Systems team operates at the intersection of Hardware Engineering, Infrastructure, Supply Chain, Manufacturing, Deployment, and Finance to translate infrastructure demand into an executable systems plan. The Planning Lead connects system demand and deployment timing to site and configuration requirements, power availability, XPU needs, hardware supply commitments, manufacturing capacity, and site readiness. About the Role OpenAI is seeking a 1P Hardware Systems Planning Lead to own the integrated demand, supply, and deployment plan for our 1P AI infrastructure systems. This role will connect infrastructure demand and site power availability to system configurations, XPU requirements, and hardware supply commitments—creating a single, actionable view of whether our deployment plan can be met. You will establish the planning mechanisms that allow teams to see what changed, understand the impact, and act quickly when demand, supply, configuration, site readiness, or power timing moves. You will work across Hardware Engineering, Infrastructure, Supply Chain, Strategic Sourcing, Manufacturing, Deployment, and Finance to identify gaps early and drive recovery plans to closure. This is a highly cross-functional role for someone who combines systems-level thinking, strong analytical judgment, and rigorous program execution. The ideal candidate can turn complex and changing inputs into a clear operating plan, surface the decisions that matter, and drive accountability across teams without relying on formal authority. Success also requires strong communication judgment: the ability to align cross-functional teams, brief leadership at a concise and decision-oriented level, and go deep into the underlying assumptions, dependencies, risks, and recovery plans when needed. Responsibilities Integrated Planning - Own the integrated planning process for 1P hardware systems, connecting system demand, deployment timing, site and configuration require

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will be the vital technical bridge between our innovative solutions and customer success, utilizing deep technical expertise to drive sales and deliver complex Professional Services across the ANZ. As a Technical Design Architect , you will work closely with Sales, Engineering, and Service teams, becoming a trusted advisor who scopes, sells, and implements strategic solutions for our customers' most challenging data infrastructure problems. Your mission is to translate business needs into powerful, real-world technical outcomes. WHAT YOU'LL DO Design and Deliver Strategic Solutions: Lead the technical scoping, design, and hands-on delivery of complex, large-scale Professional Services solutions, focusing on data migration, replication, and clustering for homogeneous and heterogeneous environments. Drive Pre- and Post-Sales Technical Strategy: Act as a high-level technical consultant to both internal sales teams and external customers, participating in customer evaluations and Proofs of Concept (POCs) to ensure our solutions meet future business continuity and disaster recovery requirements. Automate and Optimize Customer Environments: Develop and implement scripting and automation solutions (e.g., in Python or for APIs) to seamlessly integrate Pure Storage into a customer’s operational environment and streamline data migration and replication processes. Influence Technical Direction and Standards: Advise

About the Team We are building the Defense Factory to help enterprises find and fix security vulnerabilities with AI. We build infrastructure that enables AI agents to work in secure, customer-controlled cloud environments, with the context, tools, and controls they need to investigate security findings, carry out approved actions, and verify results. Our focus is turning AI capabilities into reliable security outcomes, starting with finding and fixing vulnerabilities and expanding into investigation, detection, and response. That means solving challenging problems in cloud environments, orchestration, security, and collaboration, while making the experience straightforward for the people directing and reviewing the work. We’re a team that values initiative, close relationships with customers, and exceptional engineering craft. We take ownership, learn quickly, and communicate directly and kindly. About the Role We’re hiring backend-focused Product Engineers across our platform and security product teams. You’ll build infrastructure and customer-facing workflows that let developers and AI agents work reliably in parallel. You’ll work primarily in Go on APIs, complex networking, development environments, and orchestration for long-running tasks. You’ll own outcomes from understanding a user’s problem and choosing an approach through shipping, operating, and improving the solution, working closely with frontend, infrastructure, and security engineers. In this role, you will: Work directly with customers to build developer and security workflows, from getting a project running to investigating findings, reviewing agent-generated changes, and verifying fixes. Build Go services and APIs for provisioning cloud environments, running agents in customer infrastructure, and integrating with source control, CI, and other developer tools. Design reliable orchestration for long-running, parallel work, including durable state, retries, cancellation, and recovery. Build security i

About the Team The Ona team at OpenAI is helping build the software factory for the enterprise. We build infrastructure that enables AI agents to work in secure, customer-controlled cloud environments, with the context, tools, and controls they need to make progress across the software lifecycle—beyond a single developer’s laptop or active session. Our focus is helping enterprises move from experimenting with agents to using them reliably in production. That means solving challenging problems in cloud environments, orchestration, security, and collaboration, while making the experience straightforward for the people directing and reviewing the work. We’re a team that values initiative, close relationships with customers, and exceptional engineering craft. We take ownership, learn quickly, and communicate directly and kindly. About the Role We’re hiring backend-focused Product Engineers across our platform and security product teams. You’ll build infrastructure and customer-facing workflows that let developers and AI agents work reliably in parallel. You’ll work primarily in Go on APIs, complex networking, development environments, and orchestration for long-running tasks. You’ll own outcomes from understanding a user’s problem and choosing an approach through shipping, operating, and improving the solution, working closely with frontend, infrastructure, and security engineers. In this role, you will: Work directly with customers to build developer and security workflows, from getting a project running to investigating findings, reviewing agent-generated changes, and verifying fixes. Build Go services and APIs for provisioning cloud environments, running agents in customer infrastructure, and integrating with source control, CI, and other developer tools. Design reliable orchestration for long-running, parallel work, including durable state, retries, cancellation, and recovery. Build security into execution workflows through clear permissions, credential handling, is

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Summary As a Metrology & Real-Time Defect Analysis (MRDA) Technician, you will support semiconductor process monitoring and defect detection activities using advanced inspection and measurement technologies. You will help ensure product quality by collecting, monitoring, and analyzing measurement data that supports engineering decisions and manufacturing excellence. Main Responsibilities Operate metrology and inspection equipment. Perform measurements according to established procedures. Monitor tool health and measurement performance. Collect and organize inspection and defect data. Support engineers in defect investigations and root cause analysis activities. Perform basic equipment troubleshooting and recovery activities. Support preventive maintenance and tool monitoring programs. Ensure compliance with operational and quality procedures. Other & AI Responsibilities Utilize AI-assisted and data analytics tools to improve data analysis efficiency. Support defect reduction and process optimization initiatives. Candidate Profile / Job Requirements Minimum Qualifications / Requirements Nitec,

Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are 🧩 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do 🚀 📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 The Site Reliability Engineer is responsible for ensuring the reliability, availability, performance, and recoverability of OneAZ's technology platforms and infrastructure. This position combines infrastructure engineering, automation, monitoring, and resiliency practices to maintain highly available systems supporting associates and members. The engineer designs and implements automation solutions using PowerShell and other scripting technologies, administers enterprise monitoring platforms, leads disaster recovery testing activities, and partners with technology teams to improve operational resilience, service reliability, and recovery readiness across on-premises and cloud environments. This role serves as a key contributor to incident response, infrastructure modernization, and continuous improvement initiatives focused on reducing operational risk and improving system uptime. The Site Reliability Engineer works closely with Infrastructure, Information Security, Application Support, Enterprise Architecture, and business teams to identify operational risks, strengthen recovery capabilities, and improve the overall resilience of technology services that support associates and members. Essential Functions Administer, mai