Senior Ai Ml Operations Engineer Jobs

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's community spans developers building new products, individual Claude users, and practitioners and buyers inside enterprise accounts — from the staff engineer using Claude Code to C-Suite decision-makers. We're hiring a Head of Community to turn our current set of programs into a function that helps millions of people build real skills with Claude, measurably growing retained users and product adoption. You'll lead and grow a global team that covers ambassadors programs, regional community leads, and enterprise champion programs. Your job is to give this team a sharp operating model and a measurement framework that ladders our initiatives to business outcomes, so users can get the most out of Claude. You'll build community across audiences, seniority levels, functions, and roles: enterprise buyers and executive sponsors, developers and technical practitioners, and the knowledge workers in between. This role sits at the intersection of Product, Sales, PMM, Brand, and Comms. Key responsibilities Own the global community strategy and operating model: the audience thesis, the portfolio of programs, and what's built centrally vs. run in-region Lead, coach, and scale a global team of program and regional owners; hire the gaps, set the bar, and develop community-native operators Define the measurement framework that replaces activity metrics: partner with Product and Data Science to define success metrics and segment the base (non-user → occasional → high-value daily) — with recurring retained users and product adoption as the top-line outcomes Build community across the full range of audiences and senior

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Recruiting at Brex Recruiting is where every career at Brex begins. We’re the first point of connection for future builders and leaders, helping candidates see what’s possible. We partner with leaders across the company to find exceptional talent and build high-performing teams. We move quickly, think strategically, and take pride in creating a thoughtful, welcoming candidate experience from the very first contact. We don’t just fill roles, we shape the culture at Brex, finding the next generation of builders and leaders. What you’ll do You’ll join a team that cares deeply about people, precision, and impact. In this role, you’ll help bring exceptional leaders to Brex and see firsthand how hiring shapes our company’s future. You’ll grow your skills in recruiting, build trusted relationships with senior leaders, and be part of a collaborative, fast-moving team that values good judgment, curiosity, and continuous learning. Where you’ll

P-1701 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems: from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best Data + AI platform so our customers can use deep data insights to improve their business. Founded by engineers, we’re customer obsessed, leaping at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As an Engineering Manager on CustomerLake, you will lead the team building Profile Agents, shaping the product, architecture, and engineering foundation behind Databricks’ Customer 360 platform. CustomerLake is Databricks' new Agentic CDP, launched at Data + AI Summit 2026. This is our first move into agentic business applications, offering the data foundation of Marketing built natively into the Databricks Lakehouse. Early traction for this new product has been outstanding. Profile Agents are a key foundation of this product. Building a trustworthy Customer360 has traditionally meant multi-year integration projects and seven or eight figures in professional services just to get a usable golden record. Profile Agents generate the pipelines, matching logic, and identity resolution needed to produce a Customer 360. The product is early and still being defined, so you'll have real say over the product vision, architecture and how the team operates and scales. The impact you will have Own delivery for Profile Agents, from identity resolution and agentic pipeline generation through to production-quality Customer 360 outputs Hire and grow a small, senior team, and build the foundation it scales from as the product moves out of private preview Help set technical direction with product and the VP of Engineering, since much of what "good" looks like he

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Due to the rapid growth and demand for the OneTrust platform, we are hiring a Senior-level UX Designer to join the team. This person will play a key role in improving the usability, design and overall digital experience for a OneTrust Product Offering and support deliverables for other OneTrust modules. This person will also serve as a guide and mentor to junior designers on the team. Your Mission Design: Create deliverables for the entire design process, including information architecture, interface design, interaction design, and low and high-fidelity prototypes UX Metrics: Identify, collect, and analyze data to inform user experience decisions, including web metrics, customer support data, and other sources Standards: Identify, define and promote UX best practices, including templates Promotion: Serve as a UX advocate within the organization You Are You are a strong collaborator and able to effectively communicate with other team members across the organization. You are a self-learner; you enjoy researching and applying relevant UX trends. You are someone who thrives wit

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises. As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities. This role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakehold

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises. As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities. This role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakehold

Shape how millions of people discover their strengths, engage their teams, and act on Gallup's research, and set the bar for how Gallup engineers build with AI. Gallup's engineering organization builds the products that put Gallup's science into people's hands: CliftonStrengths ® , employee engagement platforms, and the reporting and coaching experiences that turn decades of research into something people use every day. If you want a seat that serves people around the globe and moves with the biggest technical problems in the organization instead of staying put on one team's roadmap, this is it. About the Role We're looking for a staff engineer to work day to day with our head of engineering as a technical thought partner across a sizable engineering organization, moving to wherever the next product initiative needs strong technical judgment most, whether that's building out new platforms, creating new product experiences or implementing new capabilities. This is a horizontal, cross-team role, not a single-team ownership role. You'll mentor senior engineers and tech leads across the organization, help set the standard for how Gallup engineers use AI to build better and faster, and partner with our AI Infrastructure team on the governance and best practices that keep AI-assisted development moving fast without cutting corners. You'll also stay closely connected with our Data Platform team, so we consistently bring the right data and insight to bear across our initiatives, and you’ll contribute to modernizing shared platform foundations like identity and access along the way. Above all, you'll be expected to surface opportunities we haven't asked for yet: new tools, techniques or architectural approaches from your own experience that could shape how we work here. What You’ll Do Partner directly with the head of engineering as a technical thought partner across multiple concurrent initiatives, not tied to a single team's backlog Provide hands-on technical guidance to e

Opportunity overview The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks. What you’ll do: Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff Work with onshore teams to Develop and maintain Training materials Perform Quality Audit checks as required Coach team members for improvement Provide reporting on performance and key areas of Training Performance to Sr Leadership Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leade

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Join our Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space. As an Identity & Access Management Analyst, you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover and leaver processes, handle incoming access requests, administer privileged access, and run and improve our access review programme, working with system owners to confirm who should have access, and with auditors to evidence that it is right. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work. This role needs both sides. You will configure access, troubleshoot sign-in issues and grow into application onboarding with Single Sign-On (SSO) and automated user provisioning (SCIM). Just as much of your week will be spent working with people: walking system owners through access reviews, agreeing who should have access to what, answering auditors' questions, and keeping HR Ops in step on starters and leavers. We are looking for someone who is as comfortable leading a conversation with a system owner or auditor. You will have support from senior team members on more complex work. What You'

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role We’re building a team of elite sales leaders who raise the performance of everyone around them. As a Senior Sales Manager, you'll lead a team of approximately 10 Senior Account Executives while owning one of our most important growth levers: developing talent that consistently outperforms expectations. This role isn't about managing activity, it's about building a high-performance sales organization where every hire strengthens the team, every coaching conversation improves execution, and every business decision is grounded in data. You'll lead our most experienced Account Executives, AEs with 5+ years of full-cycle closing experience, on a fully outbound team where pipeline is strategic and self-sourced

Stripe is building the economic infrastructure for the internet. Millions of businesses use Stripe to accept payments, manage revenue, and grow globally. Stripe Tax helps businesses calculate, collect, and manage indirect taxes as they sell across products, markets, and business models. We’re hiring a Staff Product Manager to help shape the future of Stripe Tax. In this role, you will lead high-impact product strategy and execution across a broad portfolio, making it easier for businesses to understand, calculate, collect, and manage tax as they grow. What you’ll do As a Staff Product Manager on Stripe Tax, you will identify the most important opportunities to improve our tax products and turn them into focused strategies, durable platforms, and exceptional user experiences. You will work closely with Engineering, Design, Tax, Partnerships, Go-to-Market, and other product teams to: Set strategy and lead product initiatives that help more businesses successfully adopt and use Stripe Tax. Improve the speed, accuracy, reliability, and usability of Stripe Tax calculations and related workflows. Expand support for the geographies, tax requirements, industries, products, and business models that matter most to Stripe users. Build capabilities for complex tax needs, such as registrations, exemptions, address and fulfillment logic, tax customization, and other business-specific requirements. Develop scalable products and platform capabilities that work across Stripe’s ecosystem, including integrations, connector apps, marketplaces, and Connect platforms. Partner across Stripe to create coherent end-to-end experiences spanning calculation, collection, reporting, and tax management. Use customer insight, market context, data, and technical understanding to prioritize investments and make clear tradeoffs. Align senior stakeholders and cross-functional partners around a shared product direction, measurable outcomes, and an execution plan. What success looks like You will help m

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Airport Partnerships team manages the company's relationships with airport authorities across the U.S. and Canada, ensuring Lyft operates as a trusted, compliant, and collaborative partner at every airport we serve. The team is organized by region, with each Business Development Manager owning the airport relationships within their territory. This role owns the Northeast region, covering U.S. states from the Northeast through the Mid-Atlantic and Carolinas, and Canadian provinces from Ontario and Quebec eastward. As a qualified candidate, you're comfortable operating across a wide range of altitude — from negotiating agreements with senior airport officials to processing day-to-day operational requests like driver suspensions and fee changes. You know how to build and adapt relationships with airport partners, whose working styles range from informal and high-touch to highly formal and bureaucratic, and you're equally skilled at translating airport needs into requirements that Lyft's internal teams — legal, compliance, product, finance, and marketing — can act on, and vice versa. You are self-directed and highly organized, able to manage a mix of reactive, ad hoc requests and longer-term strategic projects without close oversight, and you take pride in being a collaborative business partner to airports while knowing when to push back. Responsibilities: Own airport relationships across the Northeast region by serving as Lyft's primary point of contact for airport authorities across the region's states and provinces, adapting your communication style and cadence to each partner's preferences Deliver on airport requirements by coordinating cross-functionally with legal, compliance, product, finance, reporting, and marketing teams, translating airport mandates into internal action and Lyft's capab

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is scaling rapidly, and we’re looking to bring on Business Development, EMEA to join the Founder’s Office and help drive expansion. This role is responsible for cultivating and deepening Decagon’s executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem. This is a highly strategic, relationship-driven role designed to accelerate Decagon’s growth in the DACH region by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes. In this role, you will work closely with Decagon’s founders, executive team, and go-to-market leaders to prospect, cultivate, and secure meaningful relationships with senior decision-makers across Europe largest companies, high-growth technology firms, and PE- and VC-backed portfolios. You will often serve as a first point of contact for executives engaging with Decagon and are expected to deliver clear value i

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role OpenAI’s top-of-funnel is evolving into a signal-driven, data-orchestrated engine powered by AI-native workflows, enriched customer intelligence, and increasingly interconnected systems. We are looking for a Technical Systems Program Manager to help drive the strategy, alignment, prioritization, and execution of these systems across Salesforce and adjacent platforms. This role will partner closely with Engineering, Revenue Operations, Data, and Enterprise Platform teams to operationalize scalable CRM workflows. The ideal candidate combines strong technical fluency, operational systems thinking, and stakeholder leadership with the ability to drive execution across highly cross-functional environments. This role is based in San Francisco, CA, and the team works a hybrid schedule (Monday - Wednesday in office). We will offer relocation assistance if needed. In this role, you will: Own and drive CRM systems initiatives across support Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution Help operationalize AI-native workflows by defining and building s

Role Description As the Head of Sales Compensation & Planning within the Customer Strategy & Operations (CSO) organization, you will define and lead Dropbox's global sales compensation, quota strategy, and incentive planning framework. You will be responsible for shaping the philosophy, governance, and execution of compensation programs that drive revenue growth, profitability, and seller productivity across multiple routes to market. This leader will partner closely with Executive Sales Leadership, Finance, Accounting, HR, and Strategy to translate business objectives into scalable incentive programs, quota methodologies, and sales planning decisionsthat accelerate performance while ensuring financial discipline. Beyond leading one of Dropbox's most business-critical operational functions, this role will influence how Dropbox motivates its global sales organization, aligns incentives to business strategy, and evolves our go-to-market model over time. The ideal candidate combines deep expertise in sales compensation and planning with strong commercial acumen, executive presence, and the ability to influence senior stakeholders through data-driven recommendations. Reporting to the Head of Revenue Operations, this role will have significant visibility across Dropbox's executive leadership team and serve as a trusted advisor on sales performance, incentive strategy, and organizational planning. Responsibilities Define Dropbox's long-term sales compensation philosophy, quota methodology, and incentive governance aligned to evolving business strategy. Serve as the primary advisor to Executive Sales Leadership, Finance, and CSO leadership on compensation strategy, seller productivity, and annual planning decisions. Influence executive decision-making through data-driven recommendations balancing revenue growth, profitability, customer outcomes, and employee motivation. Evaluate market trends and emerging GTM models to continuously evolve Dropbox's compensation and