Senior Business Systems Analysis Professional Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale. This role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy. About the Role We're hiring our founding Platform Engineer, Security to design, build, and operate the security infrastructure that powers Decagon's AI platform.

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale. Our mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy. About the Role Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunit

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . Senior People Partner We're looking for a Senior People Partner to be a genuine strategic partner to managers and leaders across Roadie, and the primary owner of employee relations. You’ll work closely with our VP, People Operations, partnering with leaders and teams across every function at Roadie, understanding what each one needs and adjusting your approach accordingly. This role sits on a lean, fast-moving team, which means everyone wears a few hats. You’ll own meaningful work end to end and see the impact of it directly, balancing big picture thinking with hands-on execution. What You’ll Do Serve as a trusted thought partner to leaders, helping shape and execute people strategies that improve execution, organizational effectiveness and support how Roadie grows Own employee relations end to end, from everyday inquiries and accommodations, to investigations and performance matters, always handling sensitive workplace matters with care Proactively coach and serve as an advisor to people managers on performance, team effectiveness, development, and organizational change Keep us compliant on wage and hour, leave, accommodations, and documentation, so we get it right the first time Play a key role in talent management, owning performance cycles, calibration, and guiding

About the role Chime’s Legal team is seeking a senior litigation paralegal to support the company’s litigation, regulatory, and employment matters. In this role, you will help manage a diverse portfolio that includes consumer litigation and arbitration, class actions, commercial disputes, regulatory inquiries and investigations, and employment matters. You will coordinate key matter workflows, manage legal records and data, support discovery and regulatory responses, and help attorneys and cross-functional partners drive matters toward resolution. You will also play an important role in advancing the team’s use of data, analytics, AI-enabled technologies, and other emerging tools. This includes developing reporting and dashboards, identifying trends across the team’s portfolio, and designing AI agents and workflows that make legal processes more efficient and scalable. Our ideal candidate is a highly organized, proactive, and technologically adept paralegal who combines strong litigation experience with analytical skills and intellectual curiosity. This is an opportunity to work on cutting-edge fintech matters at an industry-leading company while helping build the systems and processes of a modern legal function. In this role, you can expect to Provide senior-level paralegal support across consumer litigation and arbitration, class actions, commercial disputes, regulatory inquiries and investigations, and employment matters. Manage matter workflows, calendars, deadlines, legal holds, discovery, regulatory responses, and other critical litigation and regulatory processes. Maintain accurate matter records and data, coordinate with outside counsel and vendors, and support budgeting, invoice review, and related operational activities. Develop and maintain dashboards and reporting on litigation, legal spending, cycle times, filings, claims, outcomes, and emerging risk trends; analyze portfolio data and translate findings into clear, actionable insights. Design, test, doc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The mission of the Foundation AI group is to enable Roblox Creators to accelerate their workflows and to put GenAI in the hands of millions of users. We envision a future in which experiences on Roblox leverage generative text and speech capabilities to enable new forms of interaction, generative 3D and 4D capabilities to enable new ways to create, and generative video to give creators a level of visual fidelity and motion that has never been available at this scale. We shipped our 3D foundation model, which takes text prompts as input and generates production ready 3D objects and worlds. We are now building the Roblox Video Model; the Super Upsampler at the heart of Roblox Reality, our hybrid architecture that pairs the structured simulation of the Roblox Game Engine and Roblox Cloud with the photorealism of Video World Models. The engine stays the source of truth for the data model: state, physics, collision, logic, and multiplayer consistency. The video model generates the pixels: higher fidelity textures, realistic lighting, secondary motion, fluid dynamics, and the unscripted detail of a real world. A world model paired with our engine, enables persistent, multiplayer, photorealistic w

About Snorkel Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role Coding Fellows create high-quality technical content used to train and evaluate AI systems. Depending on the project and each Fellow’s strengths, their work may include writing and reviewing code, opening pull requests, creating annotations or documentation, improving others’ work, and coaching peers. We are looking for a leader to directly manage a portfolio of Fellows who may contribute across multiple projects over time. Project delivery teams own day-to-day tasks, priorities, and outcomes; this role owns the people-management layer across projects, including expectations, performance, support, development, administration, and a fair, consolidated view of each Fellow’s contribution. This is a people-first role. You should have enough technical depth to understand and discuss Fellow work, but you will not be the day-to-day technical lead or approver for every project. What you will do Lead and support Coding Fellows Build trusted relationships through regular one-on-ones and ongoing communication. Understand each Fellow’s strengths, goals, challenges, and support needs; set clear expectations; and partner with People Operations and project leaders on onboarding and administrative matters. Own cross-project performance management Set expectations for quality, reliability, collaboration, communication, flexibility, learning, and professional conduct. Gather and synthesize feedback across projects, accounting for assignment complexity, pro

About the role We are seeking an experienced Senior Systems Engineer to own our macOS platform and drive endpoint management and device trust standards across Chime’s IT ecosystem. As a Senior Systems Engineer, you will drive multi-system initiatives across our IT domains – endpoint management, identity, and security tooling – with a primary focus on macOS and Jamf Pro. You’ll establish the technical standards other engineers work to, and partner cross-functionally on programs that affect IT Support, Security, and every Chimer with a laptop. This is a role for someone who thrives in ambiguity: you’ll often define the problem before solving it, and align stakeholders around a technical direction rather than waiting for a specification. We believe a secure access platform can be built entirely in the cloud, leveraging tools such as Jamf, AutoPkg, Okta, osQuery, and CrowdStrike. Pairing closely with our Security team, this role makes sure our fleet stays in sync with all policies and posture checks before devices are allowed access to corporate data. This role participates in an after-hours/on-call rotation for critical endpoint and device-management issues. Rotation frequency, response expectations, and escalation procedures will be communicated during the interview process. This position will report to the IT Engineering Manager. In this role, you can expect to macOS Platform and Endpoint Management Platform Ownership: Own the technical direction, operation, and continuous improvement of our Jamf Pro environment, including configuration profiles, smart groups, policies, MDM commands, and change standards. Software Delivery: Own our AutoPkg-based software pipeline: recipes, overrides, trust verification, and automated import into Jamf, alongside packaging, deployment, patch management, and disk encryption across the global macOS fleet. Automation & Reusable Tooling: Build automations and shared tooling that accelerate work beyond your own – scripts, patterns, and

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Software Engineer (Federal) Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Identity Governance Team Okta Identity Governance (OIG) is Okta's Identity Governance and Administration solution, responsible for some of the most critical and visible workflows in enterprise identity: how people request access, how approvers grant it, how entitlements are enforced, and how organizations prove to auditors that only the right people have the right access. OIG is the leading contributor to Okta's new product bookings, and it runs inside some of the largest enterprises in the world — the kind of accounts where a single tenant carries hundreds of thousands of identities across thousands of applications. OIG currently supports high-compliance public sector workloads and plans to expand our footprint to support the most secure, highly classified environments in government. The Senior Software Engineer (Federal) Opportunity As a Senior Fullstack Engineer on the OIG (Federal) team, your mission

The Personalization team makes deciding what to play next easier and more enjoyable for every listener. From Blend to Discover Weekly, we're behind some of Spotify's most-loved features. We built them by understanding the world of music and podcasts better than anyone else. Join us and you'll keep millions of users listening by making great recommendations to each and every one of them. Within Personalization, the Speak Team owns the development of Spotify's state-of-the-art speech models, contributing to speech recognition, speech synthesis, and speech-to-speech models. We craft voice models that match human-level emotional expressiveness, so we can deeply engage our listeners and support creators at scale. Our groundbreaking work on speech synthesis relies on state-of-the-art deep learning methods and evaluation techniques, highly efficient data processing and model serving, and capturing audio of outstanding quality from our voice talent pool. We're looking for a senior applied research scientist with experience in developing novel ML techniques and architectures and with a strong interest in working across a full production pipeline to produce state-of-the-art generative conversational speech-to-speech models. You'll collaborate with our engineering teams to help develop our production pipelines, explore new ideas and methods to improve quality, understanding and realism, as well as push the frontiers of what is possible with our speech technology. What You'll Do Develop and experiment with new methods for speech synthesis and speech recognition, along with end-to-end approaches, building on the latest research and ideas. Work towards the expansion of our speech use-cases targeting different markets and products. Be part of a highly motivated research team dedicated to building and creating models at scale to power the Spotify platform. Champion best practices for research and development, sharing your knowledge and

The Personalization team makes deciding what to play next easier and more enjoyable for every listener. From Blend to Discover Weekly, we're behind some of Spotify's most-loved features. We built them by understanding the world of music and podcasts better than anyone else. Join us and you'll keep millions of users listening by making great recommendations to each and every one of them. Within Personalization, the Speak Team owns the development of Spotify's state-of-the-art speech models, contributing to speech recognition, speech synthesis, and speech-to-speech models. We craft voice models that match human-level emotional expressiveness, so we can deeply engage our listeners and support creators at scale. Our groundbreaking work on speech synthesis relies on state-of-the-art deep learning methods and evaluation techniques, highly efficient data processing and model serving, and capturing audio of outstanding quality from our voice talent pool. We're looking for a senior applied research scientist with experience in developing novel ML techniques and architectures and with a strong interest in working across a full production pipeline to produce state-of-the-art generative conversational speech-to-speech models. You'll collaborate with our engineering teams to help develop our production pipelines, explore new ideas and methods to improve quality, understanding and realism, as well as push the frontiers of what is possible with our speech technology. What You'll Do Develop and experiment with new methods for speech synthesis and speech recognition, along with end-to-end approaches, building on the latest research and ideas. Work towards the expansion of our speech use-cases targeting different markets and products. Be part of a highly motivated research team dedicated to building and creating models at scale to power the Spotify platform. Champion best practices for research and development, sharing your knowledge and exper

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: We are seeking a Senior Director to lead our Enterprise Reporting and Analytics Engineering organization, a team of analytics engineers, report developers, visualization specialists, and people leaders. This organization focuses on the last mile of the enterprise data supply chain: the semantic models, curated data products, metric definitions, and consumption experiences that turn engineered data into decisions. This is not a traditional reporting leadership role; the classic notion of “reporting” in the form of a myriad of dashboards and filters is racing towards obsolescence. But the need for data and insights, and the need to deliver it in a way that is digestible and actionable, is timeless. Yes, governed dashboards and trusted reporting remain the foundation, and this leader must be excellent at that foundation. But the mandate is to move the organization decisively beyond static reporting toward a proactive, intelligent analytics capability: partnering with Data Science to productize and visualize their models, enabling generative AI and LLM-based access to our data, building exception-based systems that alert users when outcomes deviate from expectation in a statistically meaningful way, and designing agents that monitor data continuously an

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Traffic Proxy Services team powers the front line of Roblox — operating the global edge network and high-performance Layer 7 proxies that handle billions of web and API requests daily while defending the platform against large-scale automated attacks. In this role, you'll help pioneer the next generation of our edge infrastructure: replacing legacy proxy configurations with programmable, memory-safe Rust services running on Kubernetes, and building intelligent, automated defense systems. Working alongside principal engineers and key partners across Security, Reliability, and Platform teams, you'll tackle high-stakes systems challenges where efficiency, scale, and uptime are critical. You Are: An experienced systems engineer with 7+ years building and operating backend or infrastructure software, including time owning a tier-0 service in production. Fluent in a systems language. Rust strongly preferred; strong Go experience with the appetite to work in Rust is welcome. Deeply comfortable with networking fundamentals: TCP, TLS, HTTP/1.1 and HTTP/2, QUIC and the internals of at least one production L7 proxy (HAProxy, Envoy, NGINX, Pingora or similar). Able to troubleshoot a live netw

About Us InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care. Team InStride Health: Our Core Values Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated. Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation. Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset. Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters. About the Role We are looking for a Senior Product Designer to join our Product team in a full-time, temporary position anticipated to last approximately six months. This role provides additional design capacity during a planned team leave and keeps momentum across several important product initiatives. You will help shape, refine, and elevate complex workflows across InStride’s digital platform, converting clinical and operational friction points into intuitive, high-impact user experiences. You will partner closely with Product Management, Engineering, Data, and our clinical and operational partners to bring speed, craft, and scale to our product ecosystem. We are looking for an experienced product desi

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Customer Success. About the job At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale. The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior AI Engineer , you'll join a team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams — including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You'll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You'll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry. What you’ll be doing: Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph Develop, test, and maintain backend applications in Python and Java or GoLang Write clean, efficient, and well-documented code across the full SDLC — development, QA, and release Design and implement data models and database schemas Collaborate with the frontend team to integrate the backend with the user interface Perform code reviews and ensure code quality standards are met Troubleshoot and debug applications, including AI agent workflows in production Work with the DevOps team to deploy and manage applications in production (Kubernetes) Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space About the team: Our product