Senior Customer Solutions Architect Jobs

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About New York Times Games The New York Times is looking for a Product Marketing Manager to join the New York Times Games team, reporting to the Executive Director of Marketing, Games. In 2025, players completed more than 11 billion games across our portfolio, led by hits like Wordle and Connections, alongside the iconic New York Times Crossword, which has existed in print since 1942. Games is one of the largest and fastest-growing businesses among our portfolio of products, including Cooking, Wirecutter, The Athletic and News. About the Role You will work cross-functionally to develop strategies and projects that support player understanding and product adoption of new and evolving New York Times Games product experiences (new games and features), with a focus on building product awareness, launch success, and deepening usage among new and existing audiences. As a product marketer, you will sit at the intersection of messaging strategy and product experience, collaborating across departments to support go-to-market planning and launch for new games and features, feature discovery, launch, adoption and usage. You will bring digital product marketing knowledge, experience working with product teams on go-to-market plans, and an understanding of how brand strategy informs positioning for new product experiences. You will help unlock the impact of product marketing by: Providing insights and guidance on important product features an

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The Enterprise Productivity team helps colleagues do their best work by providing reliable, secure, and easy-to-use workplace technology. We manage a growing portfolio of SaaS applications and the systems, integrations, and processes that support how The Times works every day. As a Senior SaaS Systems Administrator, you will lead the administration, reliability, and continuous improvement of our SaaS platform stack. You will be the primary escalation point for complex admin-level incidents and a technical steward of the applications, integrations, and operational practices.You will report to the Manager of Enterprise Productivity Responsibilities: You will oversee the administration and ongoing improvement of a broad portfolio of SaaS applications, including: Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, Trint, and other enterprise productivity tools. You will lead the investigation and resolution of complex application, access, configuration, identity, and integration incidents, leading issues through root-cause analysis, remediation, and preventative follow-up. You will establish and maintain standards for user and group access, permissions, application configuration, lifecycle management, integrations, and administrative controls in partnership with security, IT, and partners. You will be a technical steward of the SaaS application portfolio by defining ownership, documenting d

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About New York Times Games The New York Times is looking for a Senior Lifecycle Marketing Manager to join the New York Times Games team, reporting to the Executive Director of Marketing, Games. In 2025, players completed more than 11 billion games across our portfolio, led by hits like Wordle and Connections, alongside the iconic New York Times Crossword, which has existed in print since 1942. Games is one of the largest and fastest-growing businesses among our portfolio of products, including Cooking, Wirecutter, The Athletic and News. About the Role We need a senior lifecycle marketer to lead how we keep Games players engaged over time across email, push (app and desktop), display and other channels. You will focus on deepening engagement with our existing players (non sub + sub) and reducing churn. You will lead the end-to-end marketing lifecycle strategy for Games players, from onboarding and activation through ongoing engagement, win-back and reactivation. You will design and run cross-channel programs that create timely, relevant, and personalized experiences for our players, grounded in data and insight. You will work closely with product, growth marketing, product marketing, data and creative partners to bring these programs to life. This is a temporary hybrid role based in our New York City headquarters, reporting to the Executive Director, Marketing, Games. You can typically expect to come into the office 3 days per wee

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the role As the Senior Analyst, Total Rewards (Data Insights & Modeling), you will be a strategic partner reporting directly to the SVP, Total Rewards. You will bridge the gap between complex data science and talent strategy, serving as a lead architect for our global compensation structures. You will go beyond traditional reporting to build and maintain the predictive models that forecast salary market movement, simulate compensation cycles, and drive pay equity outcomes. This position is pivotal in ensuring our compensation practices remain fair, equitable, and market-relevant, directly supporting our ability to attract and retain the world-class talent necessary to sustain The New York Times’s journalistic mission. Responsibilities Strategize design and maintenance of global compensation structures using advanced data science and predictive analytics. Develop sophisticated models for variable pay (AIP/LTI) and annual merit/bonus cycles under various business performance scenarios. Build predictive models to forecast salary market movement and internal budget requirements. Conduct statistically significant pay equity analyses to identify and remediate gaps across demographics. Build and maintain automated Total Rewards benchmarking tools and executive dashboards. Lead the advancement of data insight capabilities to support compensation analytics for the New York Times workforce. Manage participation in external compensation

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role: The New York Times is looking for a Senior Engineering Manager, reporting to the Director of Engineering, Games Platform, to lead a team focused on our mobile platform. In this role, you will lead and support engineers and collaborate with cross functional partners to deliver and maintain the premier destination for digital puzzle games. This position is key to building the next generation of our Games app across iOS and Android. We see value in continued investment in Games as a standalone subscription opportunity and a valuable member of the overall NYTimes bundle, which also includes News, Cooking, Wirecutter and The Athletic. We view our mobile platform as the best opportunity for Games to continue driving engagement with our product, in addition to driving subscription growth. NYT Games is a supportive and collaborative team that values inclusion, diversity and personal growth. We combine exceptional product development with a world-class suite of puzzles including beloved titles such as the NYT Crossword, Spelling Bee, Connections, Crossplay and Wordle. Come help us on our journey to grow a world-class mobile platform, as we continue delivering delightful experiences to millions daily. This is a hybrid role based in our New York City headquarters. You can typically expect to come into the office 2-3+ days/week. Responsibilities: Lead a team of iOS and Android engineers, including an Engineering Manager, utilizing core m

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Every week, The New York Times hosts hundreds of conversations in our comments sections across a wide variety of topics and types of articles — from investigations and breaking news to features and service journalism. We are seeking a Senior Editor to work directly with reporters, writers and editors to build this community. This role is designed for an editor who thrives in fast-paced environments, possesses sharp news judgment, and loves finding creative ways to bring reader voices into our journalism. You will be collaborating with editors and reporters to identify opportunities for them to participate in comments, editing posts for length, clarity and accessibility and finding appropriate places to embed conversations in our journalism. You will also work closely with the wider community team to ensure our editorial approach and workflow fits into evolving moderation and policy guidelines. The ideal candidate is eager to experiment with new approaches to reader engagement, be comfortable training creative teams on technical concepts and is brimming with ideas for how to build and support online communities. This is an in-office position, based in New York City and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance. Responsibilities: Identify articles and storylines that would benefit from journalist participation in the comments, and reach out to ed

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the role: The Senior Director, Global Benefits will be responsible for the strategic design, operational excellence, and holistic governance of all benefits and perquisites for The New York Times on a global scale. Reporting to the SVP, Total Rewards, this leader will architect a robust benefits strategy that attracts, engages, and retains top talent and ensures fiscal sustainability. This role is also responsible for leading the Benefits operations function to deliver a superior employee experience through resource optimization and cost-efficient best practices. Beyond design and administration, the incumbent will partner with Corporate Communications and Culture to drive an engaging communications strategy, ensuring our diverse and complex population understands the full value of their benefits package. This is a hybrid role based in our New York headquarters. You can typically expect to be in the office 3 days per week. Responsibilities: Develop and implement a global benefits strategy that aligns with our goals, ensuring equity and relevance in local markets across the US and internationally. Oversee the design and execution of all benefits programs, ensuring they are competitive, comprehensive, and compliant with local, federal, and international regulations (e.g., ERISA, ACA, GDPR). Lead the Global Benefits Operations department, overseeing a team of benefits administrators to deliver a high-quality employee experience. Be

About the AI Security Institute The AI Security Institute is the world's largest and best-funded team dedicated to understanding advanced AI risks and translating that knowledge into action. We’re in the heart of the UK government with direct lines to No. 10 (the Prime Minister's office), and we work with frontier developers and governments globally. We’re here because governments are critical for advanced AI going well, and UK AISI is uniquely positioned to mobilise them. With our resources, unique agility and international influence, this is the best place to shape both AI development and government action. About the Team AISI's Chem Bio (CB) team conducts technical research to assess evolving AI capabilities related to science R&D and CB misuse, and the effectiveness of technical safeguards that might mitigate risks arising from those capabilities. The goal of our research is to inform critical decisions on security, opportunities, policy, and risk mitigation made by governments and AI developers. We're a close-knit, unusually interdisciplinary team—made up of machine learning researchers and engineers, software engineers, virologists and bacteriologists, behavioural research scientists, biosecurity experts, long-standing CB policy specialists and talented generalists—who work closely with other technical and policy teams across government. Role Responsibilities We are building a dedicated engineering function within the CB team — a small team that owns the shared platform, tooling, and infrastructure that our research projects depend on. This role is a senior individual contributor within that function. The successful candidate will: Design and build reliable systems — architect and deliver core platform components that enable researchers to run experiments and ship results quickly, including LLM-based agent systems, evaluation frameworks, and supporting infrastructure. Work closely with researchers — translate varied research needs across general agents, sc

Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including frontier model training, enterprise adoption, defense applications, and autonomous vehicles. Our mission is to develop reliable AI systems for the world's most important decisions We're looking for a Senior AI Product Manager to build and own Scale's Cybersecurity portfolio — the data, environments, and evaluations frontier labs use to train and measure security capability in their models. This is a build role: you will define the strategy and standards for a product line that does not exist yet. Security is where the hardest problems in agentic AI now sit. An agent that can find a vulnerability, prove it reproduces, and patch it without breaking the system is doing work that takes a skilled human days. Measuring that honestly requires reproducible execution environments at scale and practitioners who have actually done the work. Scale has the first, proven across SWE-Bench Pro, SWE Atlas, and our contributions to the Terminal-Bench lineage. You will build the second. You Will Own the roadmap and strategy for Scale's Cybersecurity portfolio across training data, RL environments, agentic task suites, and evaluation products — and stand the product line up end to end, from task taxonomy and sourcing through pricing and first external release. Define the capability map we train and measure against: vulnerability discovery, proof-of-concept reproduction, patch generation and regression safety, secure code review, supply-chain analysis, malware and binary analysis, detection engineering, and incident triage. Make the strategic call on where Scale competes across the offense–defense spectrum — which capabilities we build training data for, which we only measure, and which we decline. Partner with ML researchers and security practitioners on task specifications, grader design, and verifiable rewards, holding to execution-grounded verification wherever possible: a task c

Scale's Data Analytics team is centralized, embedding data analysts across delivery, operations, finance, and engineering to turn ambiguous problems into clear, actionable insights. As a Senior Data Analyst for Public Sector, you'll build analytics solutions from the ground up - partnering closely with cross-functional teams and leadership to solve complex problems, design dashboards, build tables, and perform ad-hoc analyses that shape how Scale runs and measures its Public Sector business. We're looking for someone who's relentlessly curious, comfortable owning ambiguity, and skilled at turning cross-functional relationships into sustainable, scalable analytics solutions. Active Secret U.S. security clearance required You will: Own data quality for your domain - document models, troubleshoot discrepancies, and establish centralized metric definitions Collaborate with cross-functional teams to identify, define, and track key metrics to be used in monitoring, planning, and one-off decision-making Develop repeatable, scalable analytical solutions, such as dashboards, data models, or standard processes Partner with Ops to identify and track efficiency initiatives, measuring their impact on cost, quality, and delivery outcomes over time Partner with Finance to analyze cost drivers across programs and help inform pricing strategy Be willing to deepdive when needed and dig into the messy details to get to the root of a problem Initiate and drive complex projects to completion with minimal guidance Ideally you'd have: 6+ years of relevant work experience Advanced SQL skills and experience building with data modeling tools (e.g. DBT) Experience building dashboards and reports with BI tools (e.g. Tableau, Metabase) Strong business acumen - comfortable partnering directly with cross-functional stakeholders Excellent communication skills - able to translate technical analysis into clear, actionable narratives Comfort with ambiguity in a fast-moving environment and able

This is an internal facing role which will shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting the architectural direction for the wider internal IT estate. You’ll combine people leadership, enterprise platform strategy and hands-on technical judgement to create secure, reliable and scalable experiences for employees worldwide. From modernising service management and automating joiner, mover and leaver processes to enabling AI safely through Microsoft Copilot and Atlassian Rovo, your work will reduce friction, strengthen governance and deliver measurable business impact. Working across IT, Security, HR, Finance, Legal, Compliance and business teams, you’ll turn complex requirements into well-governed platforms that are easy to use, resilient and ready for the future. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead, coach and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture. Own the strategy, architecture, governance and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard and Rovo. Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform and Copilot. Design scalable integration and automation patterns across identity, HRIS, ITSM and business systems using APIs, event-driven automation, Okta Workflows, Power Platform and scripting. Partner with IT Support to improve self-service, automate repetitive work and reduce ticket volume, escalation effort and time to resolution. Establish strong standards for security, access governance, AI adoption, reliability, compliance and business continuity across the internal technology estate. These are the essentials you’ll need to get an

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. This is a full-time position offered exclusively on a Contract of Employment (Umowa o Pracę) . Please note that this is a hybrid role , requiring employees to work from our Warsaw office (Centrum Koneser) at least 3 days per week . We are not considering fully remote or B2B arrangements for this position. We are seeking an exceptional Senior Data Scientist to join our highly skilled team in Warsaw. You will play a pivotal role in developing a state-of-the-art system that leverages Bayesian statistics and advanced theoretical concepts to estimate and understand the size of marketing and advertising audiences. You will thrive in a fast-paced, dynamic environment where objectives evolve rapidly and complex, abstract problems are the norm. If you are passionate about tackling challenging statistical and mathematical problems, and enjoy working collaboratively with other experts, we want to hear from you. Location Requirement This is a hybrid role based in Warsaw, Poland . Candidates must currently reside in Warsaw, Poland or be willing to relocate independently to Warsaw, as relocation suppo

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit's growth is driving a rapid expansion of its world-wide team and the need for an experienced Senior Technical Program Manager to support the global sales organization through the next several stages of growth. This role will report into the Go-to-Market Strategy organization, and support our major Go-to-Market Systems initiatives. The Go-to-Market Systems team drives high impact projects that aim to build best-in-class tooling for our global sales organization, and enable seamless advertiser experiences. As a Sr. Product Manager on the Go-to-Market Systems team, your focus will be to build the foundations, tools and workflows that will accelerate the growth and efficiency of our GTM organization. You will own the vision, strategy and roadmap of sales technology projects that will drive organizational transformation for Reddit. You’ll collaborate with other GTM leaders, product leaders, data teams, and engineering to run ambiguous business problems into scalable solutions. Location : Must be based within a commutable distance of one of our hub offices in Los Angeles, San Francisco, Chicago, or New York Key Responsibilities Define and drive the product vision, roadmap and architecture for our sales teams focused on growing our advertiser base. Deeply understand problems faced by sellers and advertisers, and proactively identify opportunities to automate and improve the experience. Build best-in-class tools that improve seller productivity in areas such as account planning, custom

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . The Ads organization powers Reddit's advertising platform, enabling advertisers to reach highly engaged communities while helping Reddit grow its business. The reliability of our Ads systems directly impacts advertiser success, revenue generation, and user experience. The Ads Reliability team partners closely with Ads Engineering to improve reliability, scalability, operational excellence, and developer productivity across Reddit’s advertising ecosystem. We help build and operate highly available services that drive revenue and maintain advertiser trust. We’re looking for a Senior Site Reliability Engineer to build, operate, and scale the critical systems behind Reddit Ads. What you’ll do: Partner with Ads Engineering teams to improve reliability, scalability, and operational excellence of ad-serving, auction, targeting, measurement, and billing systems. Design, build, and maintain infrastructure, tooling, and automation that improve service reliability and engineering productivity. Improve observability through monitoring, alerting, tracing, logging, and dashboards. Participate in on-call rotations and lead incident response efforts for critical production systems. Run root cause analysis and drive corrective actions following incidents. Collaborate with software engineers throughout the service lifecycle, from design reviews through production operations. Drive adoption of SRE best practices including SLIs, SLOs, error budgets, capacity planning, and operational readiness reviews. Reduce operational toil through autom

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We are looking for a Senior Engineer to deepen our team's knowledge in ingestion, processing, storage, and distribution of media at global scale. You’ll help us build, operate, and scale the media platform that powers Reddit for hundreds of millions of users around the world. As a Senior Engineer on this team, you’ll be a technical coach and mentor. You’ll draw on your technical expertise to build Reddit’s next generation media platform and to ensure all of our systems have high uptime and strong performance while working with your team to build a roadmap to match the needs of an ever growing engineering organization and to fuel the next wave of Reddit’s growth. Additionally, as part of The Core Systems & Libraries team you’ll design, build, and run many critical foundational services, platforms, and libraries (media and non-media) that all engineering teams at Reddit rely on to serve our users and partners. Join us and help build the future of Reddit! You will: Develop and design new and innovative solutions to scaling Reddit Build platform API projects that scale to the rest of the organization Mentor and coach more junior engineers on your direct team to achieve our mission Build, deliver, and operate services that scale to millions of transactions per second at 5+ 9’s of availability Help us to optimize Reddit’s media experience for hundreds of millions of users across the world. You have: Strong software development experience in one or more general purpose programming languages; Python, Go or