Senior Cx Manager Jobs

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is looking for a Senior Developer who will be responsible for designing and delivering scalable integration solutions using the Celigo integrator.io platform. This role focuses on implementing and optimizing integrations between ERP systems (such as NetSuite, SAP, or Microsoft Dynamics) and modern cloud-based applications (such as Amazon, Shopify, Salesforce, and HubSpot), while leveraging emerging capabilities like Celigo agentic services and MCP servers to enable intelligent automation and orchestration. The ideal candidate brings deep technical expertise, a consultative mindset, and a passion for building resilient, high-performing integration architectures. What would you do if hired? Collaborate with clients to gather requirements and translate them into scalable technical solutions. Utilize Celigo integrator.io to integrate ERP, SaaS, and on-premise systems. Design and implement data mappings and transformations to ensure data integrity across systems. Design and manage APIs, including defining endpoints, authentication, versioning, and governance best practices. Perform end-to-end testing and validation of integration solutions. Ensure best practices in performance, security, and governance. Provide go-live support, ongoing support, advisory services, and knowledge transfer to customers. Utilize Celigo's AI capabilities — including AI Studio, agentic workflows, and MCP server orchestration. Design intelligent prompts and develop AI agents and solutions that drive real value for customers. Deploy and manage Celigo agentic services for intel

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. The Professional Services Senior Developer is responsible for designing and delivering scalable integration solutions using the Celigo integrator.io platform. This role focuses on implementing and optimizing integrations between ERP systems (such as NetSuite, SAP, or Microsoft Dynamics) and modern cloud-based applications (such as Amazon, Shopify, Salesforce, and HubSpot), while leveraging emerging capabilities like Celigo agentic services and MCP servers to enable intelligent automation and orchestration. The ideal candidate brings deep technical expertise, a consultative mindset, and a passion for building resilient, high-performing integration architectures. What would you do if hired? Collaborate with clients to gather requirements and translate them into scalable technical solutions Utilize Celigo integrator.io to integrate ERP, SaaS, and on-premises systems Design and implement data mappings and transformations to ensure data integrity across systems Design and manage APIs, including defining endpoints, authentication, versioning, and governance best practices Perform end-to-end testing and validation of integration solutions Ensure best practices in performance, security, and governance Provide go-live support, ongoing support, advisory services, and knowledge transfer to customers Utilize Celigo’s AI capabilities — including AI Studio, agentic workflows, and MCP server orchestration Design intelligent prompts and develop AI agents and solutions that drive real value for customers Deploy and manage Celigo agentic services for intelligent automatio

As a Senior Solution Architect , you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers. Duties and Responsibilities Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap Partner with sales, product, and engineering to help prioritize products and features based on client needs Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology. Help build out department methodology and tools to improve quality and efficiency Leverage strong technical acumen to identify process improvements and technical solutions Preferred Background 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business Experience with CX, CCaaS, and/or UCaaS solutions Software implementation or coding experience is a plus Fa

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . When high-stakes incidents strike, you are the calm in the storm. Senior Specialist, Incident Response, you will play the main part in incidents during major, complex, or reputation sensitive events. You take command of ambiguous situations, translate technical chaos into clear client and executive communication with the support of a high-performing team of Incident Response Specialists to raise the overall bar for crisis execution across the business. WHAT YOU’LL DO Deliver proactive, cadence-based briefs to senior leaders while authoring clear, transparent external communications (status pages, app/web banners, client emails) in the Wealthsimple voice. Bridge the gap between engineering and the business and translating system logs, error codes, and technical root causes into plain-language client and business impact. Identify when Legal or Compliance review is required during a crisis and seamlessly weave regulatory checks into the response flow. Serve as a chief editor for team communications, establishing playbooks and writing standards that ensure accuracy, speed, and empathy under real-time pressure. Build a culture of psychological safety, calm, and focus: shielding responders from external noise during active incidents while keeping stakeholders aligned. Rapidly identify who needs to be involved across Engineering, Product, CX, Legal,

The Opportunity We're looking for great legal minds to help us build and drive the debate on privacy, marketing and advertising technology, big data, and AI. This is your chance to work for a global brand with an unparalleled culture where privacy really matters. This role will support Adobe’s CX Enterprise product portfolio. What you'll Do Collaborate with Product Legal, Engineering, Product, Security, and Marketing teams to guide the creation and application of Privacy-By-Design strategies for digital marketing products and technologies to manage privacy and security risks while fostering product innovation. Serve as a strategic advisor to business leaders to help make privacy a competitive differentiator for Adobe. Develop, apply, and evaluate privacy impact assessments for Adobe products and technologies, including new AI initiatives. Lead projects to simplify and improve the privacy assessment process. Support Sales Legal and other legal teams on privacy negotiations with customers, partners, and vendors. Provide regular training, develop privacy templates and playbooks, and offer direct support for strategic deals. Identify and lead efforts to simplify privacy negotiations. Be a privacy brand ambassador on enterprise customer calls and in meetings with external collaborators. Be a privacy evangelist inside Adobe to help

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Everpure is seeking a Senior Content Writer with strong enterprise infrastructure expertise to join the Global Value Management team. This role is responsible for developing high-quality, reusable, modular written content that enables the creation of compelling, enterprise-grade value propositions, proactive proposals and supporting technical, operational and commercial documentation. You will apply your understanding of enterprise infrastructure architectures to synthesize complex technical, operational and commercial inputs from Product, Engineering, Value Consultants, Competitive Intelligence, CX, Partners and Sales into clear, structured customer narratives that articulate the business value of Pure solutions. As the primary content writer within the team, you will help create and maintain the global master content library that underpins scalable proposal creation. You will enforce written content standards, ensuring outputs are governed, reusable and aligned to established messaging and quality standards. What You’ll Do Build & Maintain Reusable Content Own writing of defined technical, operational and financial value levers for Pure solutions. Develop reusable modular components at multiple levels of detail (executive summary, standard narrative, detailed technical content). Create persona and industry aware variations of core narrative where required. Consume and adapt existing Pure content (case stud

About Comfrt Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. Role Overview The Senior Director of Lifecycle Marketing will own the strategy and evolution of Comfrt's customer lifecycle, with a focus on increasing customer lifetime value, repeat purchase behavior, engagement, loyalty, and advocacy. This role goes well beyond traditional email and SMS management. We're looking for a strategic, highly analytical lifecycle leader who can connect customer behavior to business performance and build an integrated strategy across onsite capture and list growth, email, SMS, push, app, direct mail, loyalty, customer reviews, and other owned channels. This leader will oversee the Retention & Loyalty team and partner closely with Growth, Ecommerce, Data, Finance, Merchandising, Creative, CX, and Product to ensure our significant investment in customer acquisition translates into long-term customer value. Key Responsibilities Lifecycle Strategy, Analytics & Customer Economics Own Comfrt's end-to-end lifecycle strategy across prospects, first-time buyers, repeat customers, high-value customers, loyalty members, app users, and lapsed customers. Develop strategies to increase LTV, repeat purchase rate, purchase frequency, and first-to-second and subsequent purchase conversion. Partner with Data to understand customer progression, develop meaningful cohorts, identify where customers fall out of the lifecycle, and uncover the behaviors and interventions that drive greater customer value. Establish lifecycle KPIs and measurement frameworks that distinguish overall business growth from the incremental impact of lifecycle initiatives. Build an always-on testing culture and translate customer data into actionable insights, recommendations, and investment decis

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. About the Role We’re looking for a Senior Data Analyst to join the Business Intelligence team supporting Operations at SoFi. In this role, you will be the analytical engine supporting various Operations functions and initiatives, translating complex operational data into the insights and narratives that drive performance, service quality, and member experience. This role sits within a broader data organization and supports stakeholders across Frontline and Backline Operations Teams, Workforce Management, and Customer Experience teams. You will help operational leaders better understand performance and identify bottlenecks by architecting comprehensive reporting frameworks and performing deep-dive diagnostic analyses to uncover the 'why' behind our metrics. You will work across a diverse spectrum of operational datasets—including omnichannel contact data, IVR and chatbot interactions, customer experience (CX) sentiment metrics, and agent productivity performance. This is a strong fit for someone who thrives at sitting in the intersection of business operations and data analytics. You have a talent for building deep partnerships to understand operational needs, a passion for building reporting and analytical frameworks from the ground up, and a track record of leveraging modern AI tools to work faster and sma

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless. What you'll do: Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends. Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality. Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations. Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation req

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Frontend Software Engineer - Coinbase Card Team As a Frontend Software Engineer on the Coinbase Card team within the Consumer Product Group , you'll build and ship the user-facing experiences behind Coinbase's card products, including the Coinbase One Card (credit) and the Coinbase Card (debit). This team is consolidating both products onto a unified card platform, and you'll join a small team with high ownership, greenfield feature work, and direct impact on how millions of customers discover, activate, and use their cards. What you’ll do: Own end-to-end frontend development for core card experiences, including transactions, rewards, onboarding, and account management across web and mobile Build new user-facing features - such as authorized card users, reward offers, real-time transaction status trackers Partner with product, design, and backend engineering to scope, prioritize, and ship projects that reduce CX contact rates and improve the customer experience Identify and resolve frontend performance bottlenecks across card UX journeys, driving measurable improvements in CUJ latency and availability SLOs Required skills and experience: 5+ years of software engineering experience with deep expertise in React and React Native Proven track record of shipping consumer-facing products end-to-end in a high-scale environment, with a focus on performance, reliability

CX Transformation Specialist - Product & Experience Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through strategy, innovation, AI and transformation. The Role As a CX Transformation Specialist within Capco’s Product & Experience practice, you will help clients transform how they acquire, engage, serve and retain customers across the end-to-end customer lifecycle. Working alongside senior client stakeholders and multidisciplinary Capco teams, you’ll design customer-centric strategies, operating models and experiences that deliver measurable business and customer outcomes. From defining customer strategies and go-to-market approaches for new propositions to redesigning customer journeys and enabling AI-powered experiences, you’ll help shape the future of customer experience across financial services. What You’ll Do Lead or support CX transformation engagements across banking, insurance, wealth management, capital markets, and payments. Design customer strategies, service propositions, go-to-market approaches and future-state operating models that improve customer and business outcomes. Analyse customer journeys, pain points and operational processes to identify opportunities for transformation and optimisation. Conduct market, competitor and customer research to identify emerging trends, unmet customer needs and growth opportunities, translating insights into actionable recommendations. Synthesise qualitative and quantitative research into compelling client presentations, business cases and executive-level recommendations that support strategic decision-making. Apply customer insights, human-centred design and experimentation techniques to develop, test and refine new products, propositions, services and business models. Define business requi

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Source to Pay team helps Coinbase scale responsibly by building strong supplier partnerships, improving commercial outcomes, and reducing risk across the third-party services portfolio. As a Senior Sourcing Analyst, you’ll lead strategic sourcing initiatives across categories such as CX BPO, marketing, professional services, and corporate functions. This is a high-ownership role for someone who enjoys turning ambiguous business needs into clear sourcing strategies, leading complex negotiations, and influencing decisions across Finance, Legal, Security, and business teams. Your work will directly shape how Coinbase manages third-party spend and will create measurable impact through savings, stronger terms, reduced risk, and better supplier performance. What You’ll Do Own end-to-end sourcing engagements, from intake and market strategy through RFx, evaluation, negotiation, and contract execution. Lead commercial negotiations covering pricing, rate structures, service levels, renewals, termination rights, and other key business terms. Partner with Legal, Security/TPRM, P2P, Finance, and business stakeholders to structure agreements that balance cost, quality, speed, and risk. Analyze spend, supplier concentration, demand patterns, proposals, benchmarks, and market dynamics to identify savings, consolidation, standardization, and supplier-performance opportunities. B

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Software Engineer, Frontend to join the Consumer Payments team within the Consumer Product Group . This team owns the infrastructure, experiences, and controls that power how millions of users send, receive, and move crypto on Coinbase. You'll own critical user journeys across web and mobile, building fast, reliable, and delightful payment flows while mentoring junior engineers and driving down customer friction at scale. What you’ll do: Own end-to-end frontend development for core crypto money movement experiences, including send, receive, and transaction status tracking across web and mobile Drive measurable improvements in CUJ latency, availability, and SLOs for the payment flows you own Build new user-facing features - such as contact management systems and real-time transaction status trackers Partner with product, design, and backend engineering to scope, prioritize, and ship projects that reduce CX contact rates and improve the customer experience Identify and resolve frontend performance bottlenecks across payment flows, reducing end-to-end latency and improving reliability for millions of users Required skills and experience: 5+ years of software engineering experience with deep expertise in React and React Native Proven track record of shipping consumer-facing products end-to-end in a high-scale environment, with a focus on perfo

Beim Beitritt zu Capco schliesst du dich einer Organisation an, die sich für ein inklusives Arbeitsumfeld einsetzt, in dem du ermutigt wirst, #BeYourselfAtWork zu sein. Wir feiern die Individualität und erkennen an, dass Vielfalt und Inklusion in jeglicher Form entscheidend für den Erfolg sind. Es ist uns wichtig, dass wir ein möglichst vielfältiges Talent rekrutieren und entwickeln, und wir glauben, dass jeder etwas Einzigartiges mitbringt - daher würden wir gerne wissen, was dich unterscheidet. Solche Unterschiede können bedeuten, dass wir Änderungen an unserem Prozess vornehmen müssen, um dir die bestmögliche Plattform zum Erfolg zu bieten, und wir sind gerne bereit, auf etwaige vernünftige Anpassungen einzugehen, die du benötigen könntest. Den Abschnitt, um uns darüber zu informieren, findest du unten auf deinem Bewerbungsformular, oder du kannst es jederzeit direkt deinem Recruiter mitteilen, und sie werden dir gerne weiterhelfen. Über Capco Capco ist eine globale Technologie- und Unternehmensberatung, die sich auf den Finanzdienstleistungssektor konzentriert. Wir sind leidenschaftlich daran interessiert, unseren Kunden dabei zu helfen, in einer sich ständig verändernden Branche erfolgreich zu sein. Wir sind: Experten im Bereich Kapitalmärkte, Banken und Zahlungsverkehr sowie Vermögens- und Assetmanagement Tiefgehendes Wissen im Angebot von Finanzdienstleistungen, einschließlich z. B. Finanzen, Risiko- und Compliance-Management, Finanzkriminalität, Core-Banking usw. Entschlossen, unser Geschäft auszubauen und die besten Talente einzustellen, um uns dabei zu unterstützen Fokussiert darauf, unsere wendige, agile und unternehmerische Kultur zu bewahren DEIN CAPCO TAG Analyse von Geschäftsprozessen und Identifizierung von Optimierungspotenzialen, um effiziente Lösungen in der BSI Customer Suite mit Fokus auf CRM + CX (aber auch andere Module) zu entwickeln, die den Mehrwert für unsere Kunden im Versicherungen und Bankenumfeld maximieren. Erarbei

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Associate, Broker Dealer Operations, you'll join the Coinbase Capital Markets (CCM) team and serve as a subject-matter expert within the operational engine supporting Coinbase's U.S. equities brokerage business. This team keeps customer accounts, trades, cash, positions, transfers, corporate actions, and regulatory reporting accurate, controlled, and scalable. You'll independently manage complex operational workflows, strengthen controls, and partner with Apex and internal teams to turn recurring manual work into reliable processes and tooling. What you'll do: Own recurring broker-dealer operations workflows across one or more areas, including reconciliations, corporate actions, securities transfers, account maintenance, error processing, and regulatory reporting support. Perform daily order, trade, position, balance, and cash reconciliations between Coinbase and Apex records, investigating breaks, documenting root causes, and driving resolution to closure. Manage complex exceptions and time-sensitive incidents by coordinating remediation across Apex, Engineering, Product, Trading, CX, Compliance, Finance, Legal, and Risk, prioritizing by customer, financial, and regulatory impact. Build and maintain audit-ready documentation, including SOPs, runbooks, control checklists, and process maps, translating operational lessons into durable controls. Partner wit