The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for bu
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At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Engagement Management is a new and fast-growing practice at ClickUp, and it's quickly becoming central to how we serve our enterprise customers. Our EMs bring program leadership, service delivery and change management together in one role. As a ClickUp Senior Engagement Manager you will lead the formation and orchestration of post-sale strategy and execution for the company’s largest and most strategic clients. We're looking for someone hungry, who excels in building, and who takes genuine pride in the quality of their work. Here, Engagement Managers are the single point of accountability for outcomes. You own everything between the contract being signed and the client seeing measurable results: what was sold gets delivered, on time and on margin, and we can prove it worked. You'll lead enterprise SaaS implementations across the full engagement lifecycle, from shaping scope in pre-sales, mobilizing the team and delivery, go-live, stabilization and a clean handover to the account team. You'll run work-stream programs with Paid TAMs, AI specialists, Product and Engineering, and the client's own project team, and you'll be the trusted advisor to the client's executive sponsor. Simply put: you are the single point of accountability for delivery, the client's partner in getting value from ClickUp, and a thought leader for how we deliver. Your role Stakeholder Management Serve as the primary client contact for delivery Build strong relationships with stakeholders while ensuring delivery remains aligned to client objectives and contractual commitments. Build trusted relationships with client executive sponsor
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Infrastructure Marketing team is building awareness and demand for Coinbase's stablecoin payments, trading, agentic finance, and custody products. As Senior Product Marketing Manager, you'll lead integrated marketing initiatives that span content, demand generation, events, and sales enablement. You'll own go-to-market strategy for key product areas and drive programs that generate qualified pipeline in a fast-moving, dynamic environment. What you'll do: Lead cross-functional marketing initiatives across content, demand generation, events, communications, and sales enablement to build awareness and generate qualified leads for Coinbase's infrastructure products. Develop and execute go-to-market strategies for PSPs, money movers, cross-border companies, and banks, focused on reaching, engaging, and activating them through targeted messaging and campaigns. Drive marketing for agentic finance across Coinbase for Agents and agentic payments, including thought leadership content, social campaigns, and product announcements. Partner with tier-one partners on co-marketing programs, from partnership launch planning through ongoing activation and performance measurement. Required Skills and Experience: 7+ years of experience in payments, stablecoins, or fintech marketing, with a track record of building go-to-market strategies that drove measurable pipeline or revenue gro
About The Weather Company: The Weather Company is the world’s leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. Together with advanced technology and AI, The Weather Company’s high-volume weather data, insights, advertising, and media solutions across the open web help people, businesses, and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world’s most accurate forecaster globally, the company reaches hundreds of enterprise clients and more than 360 million monthly active users via its digital properties from The Weather Channel (weather.com) and Weather Underground (wunderground.com). AI is part of how we work: Human judgment, expertise, and creativity remain essential and are amplified by AI. We expect everyone in this role to use AI thoughtfully and proactively to accelerate their performance, improve the quality of their work, and explore new possibilities. We are looking for people who are curious, adaptable, and excited to help shape an AI-enabled culture that delivers better outcomes for our customers and our company. Job brief: As a Senior Product Design Manager, you will lead a talented team of product designers to create highly engaging, intuitive, and delightful experiences for millions of daily active users. You will sit at the intersection of human-centered design, business strategy, and technological innovation, helping to define the future of our consumer digital portfolio. The impact you'll make: Design Leadership & Strategy Product Strategy: Collaborate with Product Management and Leadership to define the user experience vision and product strategy for core consumer app features. Growth & Engagement: Leverage user empathy, behavioral psychology, and market trends to design features that improve retention, conversion, and user joy. Design Excellence: Champion high craft standards across user flows, interactio
About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? • Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America • Positive, inclusive, supportive culture cheering you on your journey • We work with very new technologies and architecture patterns • Offices in NYC and India Role Summary The Senior Manager, Customer Support & Success is the strategic owner of Novo's most critical 1:1 customer touchpoints - from complex escalations and collections recovery to a proactive customer success motion you’ll get to build from scratch. This is a player-coach role: you will lead a small, high-performing team while staying close to the work yourself. You will operate with significant autonomy, bring consistency and customer obsession, and shape what this function looks like two to three years from now. About the Role Escalations & Collections — Raise th
Opportunity Overview: We are seeking a dynamic self-starter to join our Legal team as we seek to deliver and demonstrate value to key strategic partners. As our Commercial Counsel, you will play a pivotal role in ensuring that legal work is being successfully delivered to our internal clients to support Cohere and its customers. You’ll focus heavily on supporting our Growth team, handling contracts and customer negotiations (full commercial legal lifecycle) while partnering closely with stakeholders across Legal, Finance, Product, Sales and other internal stakeholders.You will work closely with the Deputy General Counsel and General Counsel to provide sound legal advice, implement best practices, and mitigate risks while upholding the highest ethical standards. This is a great opportunity to not only help shape and scale our commercial processes and strategies but also gain exposure to all areas under the legal umbrella. What you’ll do: Provide transactional and commercial counsel supporting the company’s product offering to its health insurer customers and commercial partners Lead our commercial contracting efforts by drafting, reviewing, and negotiating a wide range of agreements including customer contracts, vendor agreements, marketing materials and agreements, partnerships, licensing deals, NDAs, and SaaS agreements, with a primary focus on Sales transactions including enterprise customer contracts Help build and maintain our commercial legal infrastructure, including contract templates, playbooks, policies and process improvements that improve efficiency while maintaining appropriate risk management Partner closely with Sales, Product, Operations, and HR teams as a trusted advisor, providing clear, practical, solution-oriented legal guidance that helps accelerate business objectives Partner with other internal teams on AI and data usage and governance Identify and escalate legal risks appropriately while supporting business momentum Stay current on legal
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. At Envoy Global , we’re delivering the future of global mobility—supporting companies and talent worldwide through innovative technology, trusted expertise, and a people‑first culture. As we continues to expand our international operations, we are seeking a highly capable and hands-on Senior Management Accountant to oversee the financial activities of the company, ensuring accurate month end and year-end financial reporting, compliance with tax and VAT regulations, budget and forecast participation, cash forecasting, and banking duties. This role requires a strong experienced accountant with the ability to consistently meet deadlines with a high degree of accuracy along with excellent analytical and communication to skills to work with the overall business to drive financial performance. An ability to solve problems quickly and creatively along with improving existing processes is expected. Responsible mainly for UK business unit along with oversight of smaller entities in India, Hong Kong, and Germany. What You’ll Do: Month-End Close and Reporting: Monthly close activities such as journal entries for more complex accounting areas. Preparation of monthly reporting including revenue details and variance analyses with commentary. Ensuring balance sheet is reconciled on a monthly basis with appropriate documentation that is audit ready. Ensure revenue and cost recognition are aligned with GAAP and IFRS. Streamline month end process to reduce manual elements and to meet 5-day turnaround for Envoy Global reporting. VAT and Tax Management: Ensure preparation, review, and timely filing of VAT returns and other tax obligations. Liaise with external tax advisors and auditors to ensure compliance, accuracy, and meeting deadlines wh
The Datadog Security design team (K9 Design, as we lovingly call it) is hiring a senior product design manager to lead design across our security products. This is a chance to shape an industry-leading experience for a new kind of Datadog user: security practitioners who need to catch threats where they start, stop them when they land, and shut down exposures before they turn into something worse. You'll lead a team of designers at various stages of their careers across cloud, code and data security, turning an overwhelming amount of signal into something a security team can act on. The goal: build the security product people want to spend their day in. You'll own the design, push for excellence, and partner closely with Product and Engineering leadership to get there. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you’ll do Lead design direction across your team's products, and hold the bar for design excellence end to end: interactions, visual detail, consistency and cohesion. You're in the work. Run critiques, give direct and useful feedback, and push the team toward bolder, more opinionated solutions rather than safe ones. Coach and grow designers across our Paris, Madrid and New York offices, helping each of them do the best work of their careers. Help define a security design system built on top of Datadog's existing components, with the security practitioner's workflows in mind. Partner with Product and Engineering leaders to evolve cross-platform thinking, shape roadmaps, and to set how the three disciplines work together day to day. Take accountability for the product and business outcomes your team's design work influences. Bring AI fluency to how your team works, from how design gets explored and validated to how it gets shipped. Who you are 10+ years i
Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Strategic Partnerships Manager, Deliveroo Express At Deliveroo, our mission is to transform the way people shop and eat, bringing the neighbourhood to your door by connecting customers, restaurants, shops and riders. We give people the opportunity to buy what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. The Team This role sits within the New Verticals business unit on our Global Strategy, Product and Commercial team, reporting into the Head of Strategic Partnerships, Deliveroo Express with our broader team reporting up into the Director, GM of Drive EMEA and VP of EMEA Markets. We are responsible for setting the strategy and lighting up new verticals, ensuring that Deliveroo has the right to win in the new and highly competitive on-demand Grocery and Retail market. The culture within the team is informal, fast-paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast. The Role Deliveroo Express is Deliveroo’s white-label solution that allows our partners to offer on-demand delivery directly through their own online websites / apps. Imagine going onto your favourite restaurant, grocer or retailers’ website and having an order delivered in as little as 20 minutes - from the customer’s point of view, you’re ordering directly with the restaurant / grocery / retailer, and it’s si
You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have Customer success or sales experience focused on developer tools Renewal management experience Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) Tinker with AI an
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Senior Linux Data Center Technician at SpaceXSI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes. RESPONSIBILITIES: Report to the job site during initial construction and report back to the engineering team as required. Performing troubleshooting and monitoring of the servers and network in our data centers and global points of presence Rack and stack of data center network equipment Maintain Warehouse inventory and asset management using our internal application. Labeling and troubleshooting for fiber/optics cables Power supply cabling, installation, troubleshoo
At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. Dscout is currently hiring for an experienced Senior FP&A Analyst for an immediate need in AUSTIN, TX . This individual will report to the CFO and senior leadership and will be responsible for utilizing both quantitative and qualitative analyses of all operational aspects of the company in order to evaluate the company's progress toward achieving its goals and to map out future goals and plans. This individual will play a critical role in considering economic and business trends, reviewing past company performance, and anticipating obstacles and potential issues, all with an eye toward forecasting the company's future financial results. This person will work cross-functionally with other departments in the execution of the role's duties. If you are excited about the challenge of building an incredible product while also helping to mentor and build a great engineering team, we’d love to hear from you! What You Will Do at Dscout: Create, update, and maintain financial models and detailed forecasts of the company's future operations/ Assess and track overall financial health, primarily by using key financial ratios common to SaaS companies and marketplace/ Determine gross margin and net margin contributions of our products or product line/ Examine and evaluate the cost-efficiency of each department, in light of what percentage of the company's financial resources each department consumes. Work with individual departments to prepare budgets and consolidat
Standort : Frankfurt am Main, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Anstellungsart : Unbefristet Gestalte die Zukunft des Risiko- und Compliance-Managements – mit ServiceNow, intelligenten Workflows und innovativen Technologien. Die Rolle Als Senior Consultant* / Manager* – ServiceNow Specialist (GRC / IRM) bei Capco unterstützt du führende Banken, Asset Manager und Versicherungen bei der Konzeption, Transformation und Implementierung moderner Risiko- und Compliance-Prozesse auf Basis der ServiceNow-Plattform. Du berätst unsere Kunden an der Schnittstelle zwischen Fachbereich und Technologie und entwickelst gemeinsam mit Verantwortlichen aus Risikomanagement, Compliance und IT zukunftsfähige Prozess- und Systemlandschaften. Dabei analysierst du bestehende Governance-, Risk- und Compliance-Strukturen, konzipierst skalierbare Zielarchitekturen und begleitest deren fachliche und technische Umsetzung. Du nutzt moderne Automatisierungsansätze und freigegebene KI-Technologien, um Prozesse effizienter zu gestalten, fundierte Entscheidungen zu unterstützen und die Qualität von Risiko- und Compliance-Lösungen kontinuierlich zu verbessern. Dabei berücksichtigst du regulatorische Anforderungen, nachvollziehbare Kontrollmechanismen und die notwendige menschliche Überprüfung KI-gestützter Ergebnisse. In interdisziplinären Projektteams übernimmst du Verantwortung für anspruchsvolle Transformationsvorhaben und gestaltest die Weiterentwicklung unserer ServiceNow-GRC-/IRM-Kompetenzen aktiv mit. Deine Aufgaben Du analysierst bestehende Governance-, Risk- und Compliance-Prozesse und entwickelst maßgeschneiderte ServiceNow-GRC-/IRM-Lösungen für Banken, Versicherungen und Asset Manager – von der strategischen Zielsetzung bis zur erfolgreichen Implementierung. Du konzipierst skalierbare Workflows, Datenmodelle und Steuerungsmechanismen für Operational Risk, IT Risk, Third-Party Risk Management, Compliance, In
Standort : Frankfurt am Main, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Anstellungsart : Unbefristet Gestalte die Zukunft des Risiko- und Compliance-Managements – mit ServiceNow, intelligenten Workflows und innovativen Technologien. Die Rolle Als Senior Consultant* / Manager* – ServiceNow Specialist (GRC / IRM) bei Capco unterstützt du führende Banken, Asset Manager und Versicherungen bei der Konzeption, Transformation und Implementierung moderner Risiko- und Compliance-Prozesse auf Basis der ServiceNow-Plattform. Du berätst unsere Kunden an der Schnittstelle zwischen Fachbereich und Technologie und entwickelst gemeinsam mit Verantwortlichen aus Risikomanagement, Compliance und IT zukunftsfähige Prozess- und Systemlandschaften. Dabei analysierst du bestehende Governance-, Risk- und Compliance-Strukturen, konzipierst skalierbare Zielarchitekturen und begleitest deren fachliche und technische Umsetzung. Du nutzt moderne Automatisierungsansätze und freigegebene KI-Technologien, um Prozesse effizienter zu gestalten, fundierte Entscheidungen zu unterstützen und die Qualität von Risiko- und Compliance-Lösungen kontinuierlich zu verbessern. Dabei berücksichtigst du regulatorische Anforderungen, nachvollziehbare Kontrollmechanismen und die notwendige menschliche Überprüfung KI-gestützter Ergebnisse. In interdisziplinären Projektteams übernimmst du Verantwortung für anspruchsvolle Transformationsvorhaben und gestaltest die Weiterentwicklung unserer ServiceNow-GRC-/IRM-Kompetenzen aktiv mit. Deine Aufgaben Du analysierst bestehende Governance-, Risk- und Compliance-Prozesse und entwickelst maßgeschneiderte ServiceNow-GRC-/IRM-Lösungen für Banken, Versicherungen und Asset Manager – von der strategischen Zielsetzung bis zur erfolgreichen Implementierung. Du konzipierst skalierbare Workflows, Datenmodelle und Steuerungsmechanismen für Operational Risk, IT Risk, Third-Party Risk Management, Compliance, In
Standort : Frankfurt am Main, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Anstellungsart : Unbefristet Gestalte die Zukunft des Risiko- und Compliance-Managements – mit ServiceNow, intelligenten Workflows und innovativen Technologien. Die Rolle Als Senior Consultant* / Manager* – ServiceNow Specialist (GRC / IRM) bei Capco unterstützt du führende Banken, Asset Manager und Versicherungen bei der Konzeption, Transformation und Implementierung moderner Risiko- und Compliance-Prozesse auf Basis der ServiceNow-Plattform. Du berätst unsere Kunden an der Schnittstelle zwischen Fachbereich und Technologie und entwickelst gemeinsam mit Verantwortlichen aus Risikomanagement, Compliance und IT zukunftsfähige Prozess- und Systemlandschaften. Dabei analysierst du bestehende Governance-, Risk- und Compliance-Strukturen, konzipierst skalierbare Zielarchitekturen und begleitest deren fachliche und technische Umsetzung. Du nutzt moderne Automatisierungsansätze und freigegebene KI-Technologien, um Prozesse effizienter zu gestalten, fundierte Entscheidungen zu unterstützen und die Qualität von Risiko- und Compliance-Lösungen kontinuierlich zu verbessern. Dabei berücksichtigst du regulatorische Anforderungen, nachvollziehbare Kontrollmechanismen und die notwendige menschliche Überprüfung KI-gestützter Ergebnisse. In interdisziplinären Projektteams übernimmst du Verantwortung für anspruchsvolle Transformationsvorhaben und gestaltest die Weiterentwicklung unserer ServiceNow-GRC-/IRM-Kompetenzen aktiv mit. Deine Aufgaben Du analysierst bestehende Governance-, Risk- und Compliance-Prozesse und entwickelst maßgeschneiderte ServiceNow-GRC-/IRM-Lösungen für Banken, Versicherungen und Asset Manager – von der strategischen Zielsetzung bis zur erfolgreichen Implementierung. Du konzipierst skalierbare Workflows, Datenmodelle und Steuerungsmechanismen für Operational Risk, IT Risk, Third-Party Risk Management, Compliance, In
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