Senior Incident And Problem Manager Jobs

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As a Senior Manager, Operations, you will play a central role in building a scalable, high-performing operations organization. Reporting to the Director of Customer Service & Operations, you will own the performance of our vendor partnerships and customer service operational model — driving accountability, efficiency, and continuous improvement across the function. This role is well-suited for an operator who sees a landscape of manual processes not as a limitation, but as a clear roadmap for impact. You will design and implement scalable systems and workflows — leveraging modern tools, including AI — while building the business cases that justify continued investment in operational excellence. If you are motivated by the challenge of building something that lasts and believe that finding a way forward is always possible, we want to hear from you. How You’ll Do It Vendor Relationships Lead all aspects of the operations vendor relationships — including weekly business reviews, quality calibration sessions, performance scorecards, and quarterly business reviews (QBRs) with senior vendor leadership. Serve as the incident owner for escalated vendor-originated service failures — including outages, quality breakdowns, and SLA misses — by triaging quickly, coordinating resolution across internal and external stakeholders, and ensuring a documented path to prevention. Maintain and evolve vendor performance scorecards; track SLAs, quality scores, AHT, and other KPIs continuously. Own vendor volume forecasting and headcount planning; ensure

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As our Senior Manager of Global Moderation Escalations, you aren't just managing a localized queue—you are the global architect of our crisis and escalation response. Leading highly specialized teams across the US, India, and beyond, you will transform real-time incident management into a proactive, insight-driven safety engine. By bridging Product, Engineering, and Executive Leadership, you will steer the strategy that protects millions of users daily. If you are ready to command a global front-line team and shape the future of online safety, come build with us. You will report to the Senior Manager, Moderation Operations. Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine. Command and align distributed teams across the US, India, and other global regions, establishing a seamless "Follow-the-Sun" operational model. Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes. Recruit, hire, and lead a specialized team for escalation and i

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Manager, Site Reliability Engineering Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Federal Operations Engineering Group Okta's Federal Operations team supports government customers operating in FedRAMP-authorized, IL4, and IL5 environments. We deliver the same 99.999% availability promise to the federal market while meeting the strict security, compliance, and operational requirements that come with it. We're looking for a technical leader who understands both the SRE discipline and the unique demands of federal customer relationships — someone who can hold a technical conversation with an agency ISSO in the morning and unblock an incident bridge with an engineering team in the afternoon. As Senior Manager of Federal SRE Operations, you will own the operational health of Okta's federal environments, lead a team of engineers working within compliance-governed change processes, and serve as a trusted point of contact for federal security stakeholders. What you'll be doing Lead

Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of Pfizer Asia Manufacturing Pte Ltd (PAMPL) in Singapore POSITION SUMMARY Will be responsible for leading and driving Fire Safety & Emergency Management, Business Continuity Management and Security Management Systems to ensure compliance of all applicable laws and regulations, codes of practices and Pfizer EHS & Security Standards and provide technical guidance to support API plant operations not limited to essential programs such as risk assessment, job safety analysis, contractor safety, working at height, permit-to-work, lockout & tag out, electrical safety, confined space entry, fire safety, loss prevention, emergency preparedness, business continuity planning and physical security. Accountable for Drive Leader Standard Work to ensure compliance with all applicable local laws and regulations. Drive Internal audit to ensure compliance with applicable laws and regulations, Pfizer Global EHS & Security standards and recommended practices. Lead Site Emergency Preparedness and setup Company Shift Emergency Response Teams to respond Site emergency (e.g. fire, gas leak, large spillage, medical emergency) and mitigate the impacts of incident to minimize production downtime. Drive Operational Readiness of Security & Loss Prevention Management System and Programs and develop Business Continuity Management System. POSITION RESPONSIBILITIES Organize and train Shift Site Incident Commanders & Shift Emergency Response Teams (SERTs) and contract security personnel, and conduct performance management review with his/her direct reports (e.g. Contract Shift Security Officers). Ensure business activities are in compliance with all applicable WSH regulation, local fire safety, loss prevention and security laws & regulations, and Pfizer EHS and Global S

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Role Okta is seeking a Senior Provisioning Analyst to drive end-to-end execution, governance, and Tier 2 escalation management across complex customer provisioning. In this high-impact individual contributor role, you will champion operational integrity across multi-org customer environments, resolve critical provisioning bottlenecks, lead comprehensive reconciliation reporting, partner cross-functionally across global teams, and mentor team members to establish world-class operational excellence. Position Overview & Impact As a Senior Contributor within our Provisioning team, you will operate with high autonomy and serve as a Tier 2 Subject Matter Expert. You will take ownership of Tier 1 and Tier 2 incident resolutions, technical escalations, and multi-tenant systems management across a global scope. In this role, you will collaborate daily on strategic and operational initiatives alongside Support, Sales Engineering, Customer Success (CSM), Renewals, and Product Engineering. Your work will directly align with organizational Vision, Methods, and Targets (VMTs) to drive customer retention and enterprise scalability. Key Responsibilities Enterprise Deal & Org Provisioning: Lead end-to-end execution of complex Tier 2 customer provisioning cases, managing manual provisioning and deprovisioning alongside strategic high-value customer deprovisioning, validating contract structures, Salesforce opportunity associations, and multi-tenant o

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block’s Detection and Response Team (DART) investigates and responds to threats across our products and systems. Within DART, the Computer Security Incident Response Team (CSIRT) leads complex investigations and coordinates the response to security incidents across the company. You’ll establish what happened, determine the scope and impact, guide containment and recovery, and keep responders and stakeholders aligned. You’ll be a trusted resource for your peers, contributing technical judgment and direction to complex investigations and helping the team make sound decisions. You’ll partner closely with engineers, other security teams, Legal, Privacy, and business leaders. Between incidents, you’ll innovate by building the tools, workflows, and procedures that make our response stronger. You Will Command complex, high-impact security incidents from initial assessment through containment, recovery, and closure. Investigate threats across endpoint, identity, cloud, SaaS, network, and application systems and drive containment and remediation with system owners, weighing urgency, evidence preservation, and business impact. Reconstruct timelines, preserve evidence, and determine the scope and impact of incidents. Coordinate containment and remediation with system owners while balancing urgency and business impact. Keep incident priorit

Datadog’s Chaos Engineering team builds systems that surface reliability weaknesses before they become outages. As a Senior Software Engineer, you will initially focus on zonal resilience, building automation that helps services safely evacuate and recover from zonal failures, while also contributing to fault injection, incident replay, gameday orchestration, and reliability tooling. You will work across engineering teams to design systems that safely exercise production failure modes and turn findings into verified remediation. You will also help advance the use of AI and automation to identify, test, and close resilience gaps as Datadog’s software and infrastructure evolve. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Build zonal-resilience automation that coordinates safe workload evacuations, switchovers, and recovery in partnership with the teams that own affected services. Design and build fault-injection systems for production environments, including infrastructure- and application-level testing, incident replay, and controlled resilience experiments. Develop safeguards such as blast-radius controls, kill switches, validation mechanisms, and rollback paths that keep production experiments contained and reversible. Build agents and automation that help propose failure scenarios, triage experiment results, and connect reliability findings to tracked remediation and verification. Lead gamedays from hypothesis and scenario design through execution, documented findings, remediation tracking, and validation of completed fixes. Design and implement reliable distributed systems, including gRPC services, Kubernetes controllers, and shared platform components, while contributing to technical design and mentoring other engineers. Who You Are: You have str

About the Team At DoorDash, including international brands Deliveroo and Wolt, we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Global Cyber Defense is a highly talented and globally distributed team that covers response, intelligence, insider risk, threat hunting, automation, and detection engineering. We exist to keep our brands safe for the Dashers, merchants, and consumers who depend on us. Our mission is to detect, investigate, and respond to cyber threats with speed and precision, while continuously hardening our defenses through automation, AI, and cross-regional collaboration. About the Role The senior detection engineer is part of the larger detection engineering team that creates, tunes, maintains, and improves the detection lifecycle. This hands-on role is at the forefront of agentic detection engineering of a rapidly maturing security function. You’ll work closely with our data pipelines team, incident response, insider risk, and threat intelligence teams to make the most effective detection content to detect threats as quickly as possible. Detection at DoorDash spans more than the corporate estate. You’ll build coverage across cloud infrastructure, corporate endpoints and identity, and the marketplace itself - where consumer, merchant, and Dasher platforms create abuse and insider-risk patterns you won’t find in a typical enterprise SOC. We’re actively consolidating detection onto a modern data platform, so you’ll have real influence over what the pipeline looks like. This role reports to the Senior Manager, Cyber Defense located in the United States and participation in an on-call rotation is required for this role. You’re excited about this opportunity because you will… Conduct hands-on detection engineering for custom alerting, to include implementing risk-based analytics to reduce alert volumes and promote high-fidelity alert

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems. Provide L2 support covering 24/7 and participate in Major incidents. Ensure SLA for incidents and service requests are met with high quality of work. Ensure KPIs, such as breach case target, MTTR and escalation target is met. Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required. Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems. Monitor server performance proactively and perform analysis of cases to prevent recurring issues. Review and enhance server monitoring when required. Develop processes and operation procedures related to server operations. Create and manage reports, visualizations, and dashboards related to windows/unix operations. Perform capacity planning and participate in Disaster Recovery drill. Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources. Requirement: Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. Aca

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Security Program Manager Adyen is looking for a Security Program Manager to join the Tech Regulatory team within the first line of defense. The Tech Regulatory team ensures that the platform is secure, reliable and compliant with all global regulatory requirements. As a Security Program Manager, you are responsible for ensuring that our products and services comply with security regulations and laws. You actively engage, bring together, and communicate with people from various teams to be successful in ensuring continued compliance of products and services and you manage multiple security compliance programs such as PCI-DSS and PCI 3DS. What you'll do Program Management: Manage programs across multiple domains - for example responsible for program managing the PCI-DSS and PCI 3DS certifications in addition to supporting security on regulatory requirements surrounding a broad set of security risk domains for example security detection and monitoring, data loss prevention, vulnerability management and three core operational risk domains as your team’s core anchor: Incident Management, Change Management, and Business Continuity Management Defining standards and ensuring frameworks withstand internal and external scrutiny Operational Design: Translate complex regulatory requirements into actionable operational program desig

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! You are an experienced and skilled Sales Engineer with expertise in security domains including Identity and Access Management, incident response, SaaS, and OSINT. You excel at articulating complex technical solutions to audiences with varying levels of domain knowledge and are proficient in all aspects of the technical sales cycle. You are self-motivated, able to operate in a rapidly evolving environment while managing multiple demands, and value working as part of a smart, collaborative team to deliver the best solutions to your customers. What You'll Do: Sales Partnership: Partner with our Federal sales team to present SpyCloud solutions to customers, tailored for unique use cases and environments. Leverage SpyCloud data to hunt adversaries and criminals, applying this to specific customer situations. Technical Expertise: Drive channel partnerships through solution architect/SME engagement. Conduct product demonstrations, technical presentations, requirements analysis, and evaluation management. Deep understanding of identity protection, zero-trust, threat intelligence, account takeover prevention, and malware recovery. Requirements: Security Clearance: Active TS or TS/SCI clearance Professional Experience: 7+ years of experience in cybersecurity presales. (10+ years Preferred) Must have a strong network of US Federal and Federal Channel Technical Contacts. Experience with link analysis tools preferred (e.g., Maltego, IBM I2 Analyst Notebook, Palantir). Technical Skills: Experience with cloud-based security solutions, APIs, SIEMs (Splunk, Elastic, et

About the Role Amplitude's Cloud Platform team builds the systems that every Amplitude engineer relies on every day to ship code — and we're rebuilding them for the AI era. As a Senior Platform Engineer, you'll own medium-to-high-complexity platform projects end-to-end and help shape a platform where AI agents are first-class users alongside humans: kicking off deploys, opening pull requests against infrastructure, and triaging incidents, so a single engineer can get the throughput of a team. You'll partner with Staff engineers and product teams to make Kubernetes effortless across the engineering org, building self-service automation and scalable AWS infrastructure that lets product teams ship faster, safer, and with less cognitive load. If you're excited about building the systems that other engineers will rely on every day, this role is for you. Key Responsibilities Lead high-impact platform projects — design and ship capabilities that move the needle on developer experience, reliability, or security, and set the bar for quality, testing, and safe deployment practices. Build the AI-augmented platform. Design tooling and workflows that help engineers get more out of AI-assisted development — think infra primitives that are easy to reason about, automated review, and policy-as-code that keeps the guardrails strong as AI shifts how code gets written. Own Infrastructure-as-Code for Kubernetes, AWS, and GCP using Terraform, Helm, Kustomize, and emerging tooling — and make it consumable enough that an LLM can safely PR against it. Evolve our CI/CD backbone (Argo CD / Workflows / Rollouts, GitHub Actions) to make deploys faster, safer, and easier to reason about. Instrument and operate. Drive observability with Datadog and Amplitude, own dashboards and SLOs, and use the data to push reliability forward. Participate in on-call, lead incident response when needed, and turn postmortems into durable platform improvements. Reduce toil and tech debt with pragmatic remediation

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers, taking it over from the Solutions Architect (SA) at deal close. Your focus is continuity: customers renew the annual TAM engagement because their technical outcomes improve each year. This role requires travel to customer offices 4 to 8 times a year. What you'll do Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers What you need 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer s

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for a Senior Software Engineer to join our Site Reliability Engineering team. As a Senior Software Engineer in Production SRE, you will be responsible for developing and maintaining the tools and systems that enable our engineering teams to operate our services reliably and at scale. You will work closely with our SREs and other engineering teams to ensure our services are properly instrumented and able to scale with our growing business. The Difference You Will Make: In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services' reliability and improving how the company manages incidents broadly. By collaborating closely with other engineering teams you will help establish a culture of reliability throughout the organization by providing a comprehensive incident management platform that is being used for instrumentation, operability, and around incidents. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and growth, ensuring that our services remain resilient as our business continues to expand. Additionally, as an essential part of this role, you will serve as an active member of the Production SRE team, responding to and managing high severity incidents. Your vast technical experience and leadership skills will be invaluable as you step into the role of Incident Commander during these critical events. You will guide cross-functional teams during crisis situations and ensure timely resolution, minimizi

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Tech & Security Regulatory Officer Adyen is looking for a Senior Tech & Security Regulatory Officer to join the tech regulatory team within the Platform Engineering group. The Platform Engineering group enables our internal engineering teams to quickly and autonomously build products for our customers, at massive scale and speed. As a Senior Tech and Security Regulatory Officer in Platform Engineering, you are responsible for ensuring that our products and services comply with APAC regulations and laws. You actively engage, bring together, and communicate with people from various teams to be successful in ensuring continued compliance of products and services. What you’ll do Representing the company in technology and cybersecurity related discussions with APAC regulators and manage requests from regulators and auditors to ensure successful audit cycles/certifications (e.g. RBI audits, MAS audits, BNM audits, system audits (SAR), ISO Audits, PCI-DSS, SOC 1 & 2 audits, banking partner audits, network audits, statutory auditors) Ensuring processes (such as network access management, admin account management, key management, security detection and monitoring, incident management, business continuity management) comply with regulatory requirements and technology risks are mitigated Representing the company in dis