Senior Incident Manager Jobs

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake runs large scale cloud infrastructure to deliver its own service — production and internal deployments, Kubernetes fleets, CI/CD, etc. Our cloud spend is in billions of dollars per year. The Cloud Efficiency team builds a unified, self-serve cloud efficiency platform along with AI skills and agents that makes spend observable, attributable, governable while driving insights and optimization of our cloud spend. AS A SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL: Design, develop, and maintain scalable platform for resource ownership registry, usage attribution, utilization measurement, and cost modeling. Build AI agents, tools and automation to enhance system monitoring, alerting, and root cause analysis. Improve and optimize data ingestion, storage, and query efficiency for cloud utilization, cost and efficiency data at scale. Collaborate with teams across Snowflake to understand attribution and observability needs and implement solutions that improve operational visibility. Contribute to open-source and industry best practices in monitoring and distributed systems monitoring. Ensure high availability, reliability, and performance of team-managed platforms by participating in on-call rotations and incident management. Partner with Finance, Product and Engineering teams t

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Roles & Responsibilities Design, deploy, and manage AWS cloud infrastructure and Kubernetes (EKS) environments. Build, maintain, and optimize GitLab CI/CD pipelines for automated deployments. Implement DevSecOps best practices, including infrastructure security, vulnerability management, and compliance controls. Monitor, troubleshoot, and improve platform reliability, performance, and scalability. Deploy and manage cloud-native applications, databases, and supporting services. Collaborate with development teams on architecture, deployment strategies, and production readiness. Drive infrastructure automation using Infrastructure as Code (Terraform). Support incident management, root cause analysis, and operational excellence initiatives. Mandatory Requirements 6+ years of hands-on DevOps/DevSecOps experience in production environments. Strong expertise with AWS services including EKS, EC2, S3, CloudFront, WAF, Lambda, and VPC. Minimum 3+ years of Kubernetes experience, preferably Amazon EKS. Hands-on experience building and managing GitLab CI/CD pipelines. Strong Linux administration and troubleshooting skills. Experience with Infrastructure as Code using Terraform. Proficiency in Python for automation and scriptin

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Join our Site Reliability Engineering team and help ensure the reliability, scalability, and performance of Replit's infrastructure that serves millions of developers worldwide. As a Site Reliability Engineer, you will bridge the gap between development and operations, implementing automation and establishing best practices that enable our platform to scale efficiently while maintaining high availability. We are seeking SREs who are passionate about building and maintaining resilient systems at scale. Your mission will be to design and implement robust monitoring solutions, automate operational tasks, and continuously improve our infrastructure's reliability and performance. You will: Design and Implement Observability Solutions : Develop comprehensive monitoring and alerting systems using modern observability tools. Create dashboards and metrics that provide real-time visibility into system health and performance. Implement logging strategies that enable quick problem identification and resolution. Drive Automation and Infrastructure as Code : Architect and implement infrastructure automation solutions using tools like Terraform, Ansible, or Pulumi. Design and maintain CI/CD pipelines that enable reliable and consistent deployments. Create self-healing systems that can automatically respond to common failure scenarios. Establish SLOs and SLIs : Work with product and engineering teams to define and implement Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Build systems to track and report on these metrics, ensuring we maintain high reliability standards while balancing innovation speed. Incident Management and Response : Lead incident response efforts, conducting thorough post-morte

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. About the role PagerDuty’s Operations Cloud runs on a platform that ingests billions of signals and turns them into real-time action for thousands of customers. We’re looking for an early-career AI/ML Engineer who is excited to grow at the intersection of two disciplines: large-scale distributed systems and machine learning. In this role you will help build and ship AI systems that run in production at PagerDuty’s scale — powering Incident Management AI Agents, event intelligence, and the LLM-powered capabilities embedded across our platform. You’ll work alongside senior engineers on real production problems, learning how AI features go from a prototype to something that serves reliably at scale. We are looking for a candidate who is genuinely excited about building with modern AI — LLMs, agents, and retrieval — eager to learn how resilient, high-throughput systems are built, and motivated to grow into an engineer who is strong in both. What you’ll do Contribute to AI-powered features — LLM agents, retrieval, and event intelligence — that operate on high-volume, real-time data, with support and guidance from senior engineers. Help build and maintain the systems behind them — prompt and agent orchestration, retrieval pipelines, tool/API integratio

We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Reporting to the Vice President, Customer Support, you’ll plan, organize, monitor, track and report on the service levels delivered by the escalation center. In this role, you will be accountable for continuous service improvements to the escalation center operational framework and improve Hootsuite’s ability to effectively service our customers. In this role, you will partner with a wide range of stakeholders, including senior leaders to deliver an exceptional customer support experience. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants located in Bucharest, Romania. In this role, you will report to the VP, Customer Support. Please note: this is a contract role until August 2027. WHAT YOU’LL DO: Develop strategies, enhance performance, and foster alignment of objectives within the Customer Support Escalation Center. This involves overseeing the global bug and incident management process, advanced technical and 24x7 on call Business Critical Support process.Establish and operationalize high levels of customer service standards. Develop and implement systems, processes and people to consistently deliver services that are tied to organizational strategies and KPI’s. Drive continuous improvement through anticipating growth, identifying gaps, and offering proactive guidance to minimize potential risks to our customers. Build robust cross-functional connections among the Customer Office, Revenue, Product, and Development leadership to tackle intricate escalated bugs and incidents, eliminate customer pain points, and suggest methods for alleviating customer experience issues and enhancing outcomes via insights from escalations and root

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Join our Site Reliability Engineering (SRE) team and help ensure the reliability, scalability, and performance of Replit's infrastructure that serves millions of developers worldwide. As a Staff Site Reliability Engineer, you will bridge the gap between development and operations, implementing automation and establishing best practices that enable our platform to scale efficiently while maintaining high availability. We are seeking Staff SREs who are passionate about building and maintaining resilient systems at scale. Your mission will be to proactively find and analyze reliability problems across our stack, then design and implement software and systems to create step-function improvements. You will design robust observability solutions, lead incident response, automate operational tasks, and continuously improve our infrastructure's reliability, all while mentoring and educating the broader engineering team to make reliability a core value at Replit. You Will: Architect and Implement Observability: Design, build, and lead the implementation of comprehensive monitoring, logging, and tracing solutions. Create dashboards and metrics that provide real-time visibility into system health and performance, enabling proactive issue detection. Define and Drive Reliability Standards: Work with product and engineering teams to define, implement, and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Build systems to monitor and report on these metrics, holding teams accountable and ensuring we maintain high reliability standards while balancing innovation speed. Lead Incident Management and Response: Act as a senior leader during high-impact incidents, guiding the team to rapid resolution

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements. Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making. Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption. Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions. Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards. Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis. Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure. Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management. Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality. Partner with engineering and operations teams to design scalable, resilient processes, promote best practices, and enhance operational matur

The Opportunity Our Adobe Cyber Defense Center seeks a skilled and curious Senior Cyber Incident Responder eager to tackle new technologies. You'll use your digital forensics and network-based investigation expertise in this crucial role to boost our incident response capabilities. Collaborating with a multinational team, you'll conduct thorough investigations and defend our enterprise against evolving cyber threats. If you thrive in a challenging environment and are ready to enhance our Incident Response program, we want to hear from you! What you will do Incident Response Experience : Respond to incidents to retrieve, analyze, and preserve critical data, utilizing forensics and network knowledge on a global scale. Conduct thorough host forensics, network forensics, log analysis, and malware triage to arrive at conclusive findings and support incident response investigations. Tool Development : Identify areas for improvement in processes and tooling related to response at scale. Develop and enhance scripts, tools, and methodologies to support the collection and analysis of data on a large scale, optimizing our incident investigation capabilities. Team Support and Mentorship: Provide support and guidance to other members of our CSIRT team, working closely with Staff level responders and management. Global Reporting and Coordination : Translate technical analysis into clear reports and coordinate response actions with team members globally. Assist in drafting detailed reports and assigning remediation recommend dations across internal and external organizations. Training and Presentations: Develop and present comprehensive training sessions and presentations for both technical and non-technical audiences. Global Collaboration : As an expert in the field, work closely with teams globally during incidents, including threat hunting,

Position : Senior ServiceNow Developer Exp Level: 7+ years of experience Location: Hyderabad / Visakhapatnam Shift Timings: 2:00PM to 11:00PM IST Skills: #ServiceNow, #Rest & Soap API's, #Javascript Key Responsibilities: Design, develop, and implement complex ServiceNow solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, Integrations, and custom applications. Lead technical design for enhancements across modules such as ITSM, CMDB, Asset or others as required. Develop and maintain #ServiceNow catalog items, workflows, record producers, and custom applications following platform best practices. Integrations Build and support integrations with external systems using REST/SOAP APIs, MID Server, IntegrationHub, web services, and authentication methods like OAuth and SAML. Troubleshoot integration failures and optimize performance. Required Qualifications: 5+ years of hands-on ServiceNow development experience. Strong understanding of JavaScript, AngularJS, Glide API, and general web technologies. Expertise in multiple ServiceNow modules like ITSM, ITOM, HRSD, CSM, SecOps. (ITSM is required; others a plus). Experience with Service Portal, Workspace, and UI Builder. Roll : service Location : Visakhapatnam and Hyderabad Employment Type : Full-Time Experience : 5+ Years Skiils : SAP FI,SAP ABAP Job Summary: Provide support and enhancements for SAP FI and ABAP applications. Analyze and implement simple change requests (e.g., adding/changing a field, field validations, report updates, screen modifications). Perform basic ABAP development, testing, and transport management. Support incident resolution and user queries. Coordinate with onsite teams and business stakeholders. Preferred Skills: SAP FI functional knowledge (GL, AP, AR, Asset Accounting). Basic ABAP development and debugging. Experience with small enhancements and support activities. Knowledge of SAP interfaces/integrations. Preferred: Experience with S

About the Team OpenAI’s Security organization exists to enable safe, responsible innovation at scale. As our systems, infrastructure, and research footprint grow, we invest deeply in world-class security capabilities that protect our people, products, and users without slowing progress. This organization safeguards OpenAI’s environments by building advanced detection systems, driving real-time response capabilities, scaling telemetry and logging infrastructure, and delivering actionable threat intelligence to stay ahead of adversaries. About the Role We are seeking a Global Detection and Response Lead to own and scale OpenAI’s cybersecurity detection and response operations. In this role, you will set the strategy and drive execution for security monitoring, incident response, recovery, and post-incident improvements across our global infrastructure. You will be a hands-on leader with deep technical credibility and strong operational instincts. You will build and mentor high-performing teams, partner closely with Infrastructure, Research, Product Security, Enterprise Security, IT, and Engineering, and ensure that detection and response capabilities are embedded by design into the systems that power OpenAI. This is a strategic and practical leadership role requiring deep technical credibility, operational rigor, and the ability to build high-performing teams in a fast-moving environment. In this role, you will: Oversee global detection and response operations, including continuous monitoring, triage, investigation, containment, and remediation of security events across a diverse set of networks and infrastructure. Lead, mentor, and directly manage several small teams of senior engineers across observability, detection and response, and threat intelligence. Hire and scale these functions deliberately and proportionately as OpenAI’s compute footprint and platform ambitions grow. Ensure world-class operational rigor and readiness through management of incident playbooks

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is looking for a Senior Escalation Manager to help our most critical customers through their most important moments. You'll lead cross-functional coordination to resolve escalations and incidents, combining strong judgment, data-driven decision-making, and an AI-first mindset to drive outcomes quickly and restore customer confidence. You thrive under pressure, operate with high integrity and EQ, and balance technical fluency with executive-level communication. You're equally comfortable managing a war room and writing a concise executive summary. You operate with minimal oversight, mentor junior team members, and bring a holistic view to complex, multi-stakeholder escalations. Key Responsibilities : - Own end-to-end coordination of critical customer escalations, from initial triage through resolution and "Get Well Plan" execution, including creating and executing data-driven get-well plans for account-level escalations. - Independently leverage AI tools to surface trends, analyze health data, summarize large volumes of information, and identify risk signals proactively, identifying escalation patterns and accelerating root-cause analysis across active escalations, validating outputs before acting - Monitor Snowflake services for disruptions and engage on-c

The role We’re hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within our payments products and partner integrations. You’ll collaborate closely with the Head of Product, and work day-to-day with engineering, design, support, and partnerships. This role is deeply executional. You’ll spend much of your time in the work: in Linear writing and refining issues, triaging bugs and incidents, reviewing and shaping flows in Figma, creating lightweight prototypes, and writing briefs or PRDs when they’re needed. Payments at WooCommerce run at a serious scale—billions in total payment volume—and the quality of this experience directly affects merchant revenue, shopper conversion, and the success of Woo’s commercial engine. This role sits right where reliability, trust, and execution matter most. What you’ll work on Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes. Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability. Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust. Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit. Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues. Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions. What we’re looking for 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution. 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launch

About the Team At OpenAI, the User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving company priorities. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are looking for a senior program manager to build the safety, quality, and risk operations supporting a new category of consumer devices. You will translate ambiguous product risks and evolving requirements into practical operating models, workflows, escalation paths, launch-readiness plans, and cross-functional decision-making. This is a foundational role: the systems you build will shape how OpenAI launches, monitors, and improves a new category of consumer devices safely at scale. You will help establish how potential safety incidents, product-quality concerns, sensitive customer escalations, privacy-sensitive issues, and other emerging device risks are identified, investigated, resolved, and incorporated into product and operational improvements. You will turn incomplete requirements into practical workflows, decision rights, launch plans, quality controls, measurement, and durable ownership. The role centers on program building, operational judgment, and execution. We welcome candidates from product safety, quality assurance, regulatory operations, technical program management, healthcare, medical devices, aerospace, consumer technology, and other environments involving complex products or regulated risks. Direct consumer-hardware experience is helpful but not required. The strongest candidates learn unfam

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Manager in Engineering Acceleration , you will define the vision and strategy for how software engineers work at Roblox. Your mission is to ensure that Roblox engineers spend more time building the metaverse and less time managing infrastructure complexity in your areas of responsibility. The Engineering Acceleration portfolio includes Source Control, Testing, Secure Software Supply Chain Management, Continuous Deployment, and Observability among many others. In this role, you will primarily own the developer experience for Continuous Deployment, Testing , and Observability , while remaining adaptable as organizational priorities evolve. AI has been transforming how we approach these systems. We’re already leveraging AI to test our software and to identify and diagnose production incidents. The successful candidate here will bring deep expertise not only in the software development lifecycle, but crucially also on the rapidly evolving landscape of AI tooling. This is a rare opportunity for an infrastructure product leader to drive meaningful impact at scale across a very large engineering organization. You Will: Define and drive the long-term visi